Doro PAYPHONE ZIRCON User manual

User guide

Back-up battery
The long life back-up battery will store the
settings you program even if the Payphone is
unplugged from the phone socket.
Call barring
You can bar certain types of calls, such as
calls outside Australia or calls to premium rate
numbers.
Different languages
You can let callers choose the language for the
display messages.
Free emergency calls
You don’t need to insert any coins to make
calls to the emergency services or free
numbers
Inductive coupler
Your Payphone Zircon has a hearing
aid coupler so that it can be used by
people with post aural hearing aids.
Memory buttons for phone numbers
You can program phone numbers – such as
the local taxi firm or credit-card company – so
that callers can call them without having to
know or dial the whole number.
New coin programming
You can program new coins or tokens for your
customers to use.
Owner call feature
You can make calls without using coins. These
calls will be charged to your own phone bill at
the normal rate.
Programmable charge rates
You can choose how much to charge for calls.
Large cash box capacity
The cash box will hold up to 400 coins.
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3
Follow on button

4
Cash Box area

Setting up 6
Basics 16
Extras 22
Help 35
Technical 37
Hints and tips boxes
Helpful hints and tips to help you get the most from
your Payphone Zircon are in grey boxes.
5

Your package should contain:
• a Payphone Zircon
• two cash box keys
• a Payphone Zircon notice
•a set of payphone signs
•a fixing kit for a solid wall or table top.
The cash box key opens the cash box and
you’ll also need it when you program your
Payphone Zircon. Make a note of the key
number here and keep this guide in a safe
place in case you ever need to order more keys.
We have provided a spare key.
Key number
The serial number is written on the base of the
Payphone. Make a note of the number now,
before you fix the Payphone in place.
Serial number
You use your PIN (Personal Identification
Number) for checking how much money your
Payphone Zircon has taken and for
programming.
It is written on the label on the handset. When
you’re sure you can remember your PIN, and
before you let people use your Payphone,
throw the label away.
If you think someone else might know your
PIN, change it as soon as you have set up the
Payphone – see page 32.
Keeping your PIN safe
If you want to write your PIN down, make
sure you disguise it as anothernumber
such as a phone number or birthday.
Locking the cash box
Always try lifting the top cover to check
that it is properly closed when you lock it.
Follow these 9 steps, and your
Payphone Zircon will be ready to use
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The Payphone is designed for use in a
supervised environment. Choose a spot where
it can be seen by you and your customers but
will still allow some privacy for callers.
Plugging in the Payphone
To operate correctly your Zircon payphone can
only be connected to a Telstra ELQ (50 Hz)
payphone line. Please contact Telstra to make
sure your line is compatible with your
payphone.
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There’s a space at the back of the
Payphone so that you can put it
directly over the phone socket to keep
the cord safe and stop anyone from
removing the phone plug.
Cut out for phone plug

Fixing your Payphone to the wall
Remember that the Payphone will be heavy
when it’s full of cash, so choose a solid wall that
will take the weight.
You will need four suitable wall fixings. We
have provided a fixing kit for a solid wall.
1Unlock the cash box and lift the top cover
2Remove the cash tray
3Squeeze the catch on the phone cord plug and
gently pull it out of the socket underneath the
top cover
4Unclip the phone cord from the plastic clips
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5Squeeze the hinge pins together and lift the top
cover from the base
6Drill through the four hole points on the back
of the Payphone – be careful not to damage the
phone cord
7Use the template at the back of this guide to
mark the position of the holes on the wall
8Screw the Payphone base to the wall
If you put the back of the Payphone over the socket,
make sure you store the spare cord out of the way.
9Replace the top cover – make sure the coin slot
guide is outside the base
10 Plug in the phone cord – make sure the catch
clicks into place
11 Clip the phone cord into the plastic clips
12 Replace the cash tray and close and lock the
top cover – make sure the handset cord is in
the channel on the base
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Fixing your Payphone to a table
You can just sit the Payphone on the table but
it will be much more secure if you fix it in
place.
You will need two suitable fixing screws.
We have provided screws in the fixing kit.
1Unlock the cash box and remove the cash tray
2Remove the rubber feet from the base of the
Payphone
3Drill through the two hole points in the base of
the Payphone
4Place the phone on the table and mark the
position of the holes
5Drill the table holes
6Screw the Payphone to the table
7Replace the cash tray and lock the cash box
Remove the plastic cover from the phone
number label under the handset and write in
your phone number.
Before fixing your payphone down, note
the serial number on the bottom of the
payphone.

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As you are providing a payphone service, you
must put up a notice giving people information
about the payphone and call charges.
We have provided a notice for the Payphone
which includes most of the information you
need to tell people and space for you to add the
remaining details.
You must add:
•the charge for local calls – this is set to 50c for
3 minutes of time when you first get your
Payphone
•the minimum charge for calls – this is set to
50c when you first get your Payphone
•the name of the person who should be
contacted about complaints
•the full address of where the payphone is
located
•details of any other phones connected to the
same line
These could be used to overhear calls on the
Payphone.
Checking your phones
If you have more than one phone or other
piece of equipment plugged into your line,
remember that each of them uses the
signal that comes down the phone line.
The signal is only strong enough for a few
phones, so you need to check that you
don’t have too many phones plugged in.
Every phone has a REN (Ringer
Equivalent Number) written on it which is
a guide to how much of the signal it uses.
If the RENs of your phones add up to
more than 3, they may not work.
Payphone Zircon has a REN of 1.

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Programming your Payphone Zircon
Use the dialling buttons to program the
Payphone.
To make the programming codes easier to
remember, the dialling buttons have letters
printed on them as well as numbers .
If you can't remember a code but you know
what the feature is called, press , dial the first
two letters of the feature's name, and
then press . For instance, to program
the money, dial MO (which is 66 ).
confirms you have finished a part
of the code and ends each code –
remember to always press to
confirm the options you’ve chosen
Memory 3
starts each code
Memory 4
Memory buttons
used to choose
options and set
values for features
Display window
shows the features
and options as you
program them
Dialling buttons
used to enter
numbers and letters
Memory 1
Memory 2
FOLLOWON

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Your Payphone Zircon uses the owner number
to determine whether a call should be charged
at a local or national rate. To programme the
owner number:
1Lift the handset
2Turn the cash box key to the unlocked position
The display shows PIN.
3Enter your PIN
This was written on the label on the handset.
Instructions on changing your PIN are on page 31.
4Press
The Display shows MONEY. If the display shows
PIN, the PIN was incorrect – try entering it again.
5Press 69
The display shows TEL.
6Enter the full STD telephone number of the
payphone: eg. 02 96746099
The display shows the keyed number. If the wrong
number is inputed press the REDIAL button to
delete and input the whole number again.
7Press
The display blinks to confirm the owner number
8Lock the cash box and remove the key
9Replace the handset.

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Some of the features on your Payphone Zircon
have standard settings which are
pre-programmed. The following table shows the
features and the standard settings. Check that
each feature is set as you want it.
If you want to change any of the other features,
instructions are given in Extras, which starts on
page 22
Feature name Standard setting What the feature does
UNIT FEE 50 cents Used to help calculate the call time
MINIMUM FEE LOCAL 1 unit fee Used to help calculate the call time
MINIMUM FEE NATIONAL 2 unit fee Used to help calculate the call time
MINIMUM FEE MOBILE 2 unit fee Used to help calculate the call time
MINIMUM FEE PREMIUM 4 unit fee Used to help calculate the call time
MINIMUM FEE INTL 4 unit fee Used to help calculate the call time
DIALLING Tone Most exchanges use Tone dialling which means that your
phone makes musical notes as you dial. If your exchange
doesn’t use Tone dialling, change to Pulse dialling.
INCOMING CALL Allowed You can choose whether to allow calls to be made to the
Payphone
CHARGES Unit Fee You can choose how much you charge for calls.
MEMORY – You can program four phone numbers, such as the local
Taxi firm or a credit card company, so that they can be
called by pressing one of the Memory buttons. You can
also set the charge for calls to this number.
TOKEN – You can program the Payphone to recognise and accept
new coins, and to accept tokens with a coin value.
Checking that you can make calls
Most exchanges use Tonedialling which
means that your phone makes musical notes
as you dial.
Try making a call. If you don’t hear the
musical notes as you dial, follow the
instructions on setting the dialling mode on
page 23.

Feature name Standard setting What the feature does
COIN SET Allowed: You can stop certain coins from being used to make calls.
20c, 50c, $1, $2
EXCEPTION CODES – You can program exceptions, such as for calls which
Zircon would charge at the national rate but which should
be charged at the local rate.
BARRING Allowed: Free, Local, You can stop calls from being made to certain types of
National,Mobile, numbers
International, Operator
Barred: Premium rate.
PIN CHANGE PIN You can change your PIN to one of your choice.
IDENTIFICATION TONE On If an Operator calls your number, the tone tells them that
Zircon is a payphone and that they should avoid
connecting reverse charge calls. You can switch it off if
you wish.
OPERATOR TONE On When calling the Operator, the tone tells them that Zircon
is a payphone and that they should avoid connecting free
calls from it. You can switch the tone off if you wish.
PRIVACY Off If you have another phone connected to the same line,
you can switch privacy ON to stop people from using the
Payphone to listen to calls made on that phone.
LANGUAGES Off If you switch the language feature on, callers will be able
to choose whether to see the display messages in
English, French, German, Italian or Spanish
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These instructions will help you to show your
customers how to make calls. You can make
Owner calls – calls where you don’t have to
use coins.
1Lift the handset
The display shows PLEASE DIAL.
2Dial the number
The display shows the number as it’s dialled.
3Wait for the call to be answered
4Put the coins in the slot
Callers can start any call with the minimum fee, but
the Payphone checks the dialling code to see what
sort of call is being made and suggests a minimum
amount for that type of call.
The Payphone accepts 20c, 50c, $1 and $2 coins.
It doesn’t return any unused coins.
5Check the display
The display shows how much money is left. 10
seconds before the money runs out, the display
flashes and the pips sound.
6Add more coins to continue the call
More coins can be added at any time during the call
– remember that the Payphone does not return
unused coins.
To make another call
If there is at least the minimum fee left at the
end of a call, callers can make another call.
Don’t hang up at the end of the first call.
1Check the display
The display shows how much money is left.
2Press FOLLOW ON – don’t hang up
3Display shows remaining credit followed by
PLEASE DIAL.
4Dial the number
This section shows you how to help your customers make
payphone calls and how to use your Payphone Zircon day to day
FOLLOW ON

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If the number you dial is engaged, you can
redial it by using the FOLLOW ON and
REDIAL buttons. Don’t hang up when you hear
the engaged tone.
1Press FOLLOW ON when you hear the
engaged tone
2Press REDIAL
Calls to free numbers
The display shows FREE CALL when
you dial numbers that are programmed as
free. You do not need to put any coins in
to start the call and you will be able to
start talking straight away.
When to put in coins
Callers should wait for their call to be
answered before putting in coins. Callers
must put in the minimum fee before they
can speak to the person who answers.
More coins can be added at any time
during the call – any unused coins will
not be returned at the end of the call.
FOLLOW ON

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You can make calls without using coins if you
have the cash box key. These calls will be
charged to your phone bill at the normal rate.
Method
1Lift the handset
2Turn the cash box key to the unlocked
position
3Press FOLLOW ON
4Turn the cash box key to the locked position
and remove the key
The display shows OWNER CALL.
5Dial the number
If you want to make another call, pressFOLLOW
ON – don’t hang up. When you have finished your
calls, hang up. Your Payphone Zircon will be ready
for payphone calls after 3 seconds on hook.
Lift the handset and answer the call. You’ll
hear a beep that lets the Operator know that
this is a payphone and that they should avoid
connecting reverse charge calls.

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You can switch the ringer volume between
high and low – or even switch it off altogether.
1Unlock the cash box and lift the top cover
2Switch the ringer to the volume you want
3Close the cover and lock the cash box
• Press VOLUME while you are on a call
The volume will increase. PressVOLUME again to
return it to the normal level.

You can check how much money has been
taken since:-
1. Last reset.
2. Installation
Or the number of meter pulses recieved since
installation.
Method
1Lift the handset
2Turn the cash box key to the unlocked position
The display shows PIN. Enter PIN
3Press
The Display shows MONEY. If the display does not
show MONEY press the hookswitch and try entering
PIN again.
4Press
The display will show how much money the
Payphone has taken since it was last reset. You can
leave the amount unchanged or reset to $0.00.
To leave the amount unchanged
1Press again to see how much money has
been taken since the Payphone was first used.
2Turn the cash box lock to the locked position
and remove the key
3Replace the handset
To reset to Cash $0.00
1Press 0the display shows $0.00.
2Press , display shows how much money has
been taken since installation.
3Turn the cash box lock to the locked position
and remove the key
4Replace the handset
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