Ducati CROSS-E User manual

electric scooter
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User Manual

Index
English
Italiano
Español
Français
Deutsch
Polish
Čeština
Slovák
Português
01
31
61
91
121
151
181
211
241
271

01
electric scooter
User manual
Thank you for choosing this product.
For more information, technical support and assistance, contact your dealer or visit
the website www.ducatiurbanemobility.it
English

02
Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
Safety instructions
Quick guide
Contents of the package
Product overview
Control panel
Assembly and adjustment
Battery charging and activation
Brake adjustment
Battery life
Storage and cleaning
General warnings
Learning to ride the scooter
Battery (Warnings)
Responsibilities
Daily maintenance and care
Technical information
Troubleshooting
Error code table

03
1. Safety instructions
Please read the following instructions carefully before using the scooter. Keep this manual for
future reference or new users.
• The company will not assume any responsibility for damage resulting from product misuse
or from non-compliance with traffic regulations or the instructions in this manual.
• This electric scooter is not a toy. Use it responsibly, with care and respect for others.
• Check local current regulations on the use of these kind of scooters before riding it and make
sure to comply with local traffic regulations Drive responsibly and pay attention to people and
obstacles to avoid accidents.
• Always use the recommended clothing: non-slip gloves, knee and elbow pads and wear
a helmet.
• The person riding this scooter must be able to place both feet on the floor easily when
holding the handlebars at the correct height.
• When stopping or parking your vehicle, be sure to do so on a flat and safe surface
• The maximum load capacity for the scooter is 120kg.
• This scooter may not be used by more than one person at the same time.
• Misuse of the scooter or non-compliance with the instructions in this manual may cause
serious injury.
• Should technical problems occur, contact the Technical Assistance Service at your dealer.
• Do not attempt to disassemble or repair the scooter yourself.
• Do not leave the battery near fire or heat sources.
• Avoid using used, defective and/or non-original batteries.
• Do not sit on the scooter either when riding or stationary.
• If the user who is going to use the scooter is not familiar with this type of vehicle, it is
recommended that they be instructed on the basics of driving by an adult before using it
for the first time, covering the following topics:
1. Acceleration
2. Deceleration
3. Braking
4. Basic riding principles

04
2. Quick guide
• Fully charge the scooter before using it for the first time.
• To activate the electrical circuit, hold down the power button for a few seconds.
• Check the battery indicator: if the battery is low, recharge it before use. The electric scooter
is a device that requires periodic charging.
• Check the tyre pressure. If the scooter has not travelled at least 60% of the recommended
number of kilometres or reached its maximum speed in the first three months of use, it is likely
that the tyres will have deflated. If this is the case, re-inflate the tyres to the recommended
pressure (2.5 bar).
• Place the electric scooter on a flat surface.
• Place your hands on the handlebars. Step onto the footplate with one foot and use the other
to give yourself a gentle push and accelerate.
• When the electric scooter begins to move, place both feet on the footboard and press the
accelerator.
• To steer the electric scooter, tilt your body in the direction of travel when turning and slowly
turn the handlebar.
• To stop the electric scooter, release the accelerator and press the electronic brake or lever on
the left side of the handlebar.
• Stop the electric scooter completely before dismounting. Trying to get off the electric scooter
while it is in motion can result in injury.
• When you want to change speed mode, double click on the on/off button (button B in
Section 5).
• When driving at night or in dark places, press the power button once to turn on the lights,
and wear a reflective vest.
For your own safety, wear a helmet and knee pads to protect yourself against falls and injuries
while learning to ride the electric scooter.
The rider assumes all responsibility for any injury suffered when not wearing a helmet or other
protective gear.
The accelerator is activated once the forward speed exceeds 3 km/h.
For safety reasons, the electric scooter is initially set up to prevent a standing start.
WARNING

05
3. Package Contents
• Electric scooter
• Accessories:
- Allen key
- No. 4 screws + Screw cover plate
- Tyre inflation adapter
- Hook
• Battery charger
The handlebar must be fitted to the assembled electric scooter using the screws provided.

0606
4. Product overview
Rear brake
lever
Adjustable
front
headlights
Footboard
Fender
Rear light
Rear brake
Charging port
(opposite side)
Front brake
Front
brake
lever
Closing lever
Safety ring
Acceleration
lever
Hook
Control Panel and
power button/Off
switch

0707
5. Control Panel
1
7
5
3
3 4
2
9
6
8
2
Control Panel:
1. Speedometer: Displays the electric scooter's real-time speed and error codes
2. Battery Level: the battery level is indicated by 7 bars.
3. ODO: displays the total distance the scooter has travelled.
4. TRIP: displays the distance of the individual journey
5. Indicates that the scooter's headlights are on
6. SPORT mode: indicates Sport Mode is activated (max speed 25 km/h)
7. Mode D: indicates Comfort Mode is activated (max speed 15 km/h)
8. ECO mode: indicates the energy saving mode is activated (max speed 6 km/h)
9. Cruise Control: indicates that the speed regulation function is active

B
C
0808
Controls:
• Power Button (B): press and hold this button to turn the electric scooter on/off.
• Accelerator (A): use it to start the scooter and to accelerate.
• Brake (C): pull and hold to brake.
• Mode: Press button (B) twice to select the mode.
• Headlight and rear light: Press button (B) once to switch them on. When the lights are on,
press button (B) again to turn them off.
The accelerator is activated once the forward speed exceeds 3 km/h.
WARNING
A

09
6. Assembly and adjustment
The vehicle is delivered folded and with the handlebar removed.
1. Extend the stem.
2. Raise the handlebar rod, place the lever in the closed position and lower the safety ring.
3. Install the handlebar on the shaft (A)
4. Install the hook (B) by bringing it closer to the shaft, taking care to align it with the holes,
and insert the screws.
5. Insert the screw on the outside into the hole located under the control panel (C).
6. Tighten the screws.
7. Bring the plastic plate close to the second hole/profile of the control panel, match it up
and then insert and tighten the screw (D).
8. Charge the battery to 100%
9. Adjust the folding mechanism (E)
10. Adjust the braking system (chapter 8)
11. Check the tyre pressure (2.5 bar).
If the lever is too loose when closing, tighten the front Allen screw just enough to increase the
safety grip.
B
E
A
C
D

10
When the scooter is unfolded it will usually be partially charged.
However, it is advisable to charge it for 6 to 8 hours before using
it for the first time.
It is also recommended to charge it after each use and before
storing it. Do not allow the vehicle to fully discharge to avoid
damaging the battery.
7. Battery charging and activation
CAUTION
Accessing and activating the battery:
To access the battery, raise the footplate.
To activate the electrical circuit, press the red
button (see photo).
To recharge the battery:
Before charging the electric scooter, make sure you have turned it off.
• Remove the rubber plug from the charging socket located on the right-hand side of the
scooter (A) and insert the end of the adapter (B).
• Plug the other end of the power cord into a power socket (C). The indicator light will turn red
when charging and turn green when the battery is fully charged.
A
B
C

11
After each adjustment, tighten the wheel's nut.
CAUTION
Removing the battery:
The battery is removable. Use the keys supplied to unlock it, disconnect the power supply and
remove the battery. It is possible to recharge the battery directly, using the battery charger
supplied, through the connector next to the on/off button.
8. Brake adjustment
Brake levers
If necessary, the position of the brake lever can
be adjusted by means of point A (see photo).
Brake calliper adjustment
Use points B and C to align the brake calliper to
the disc (see photo). To adjust the travel of the
brake lever, use point D.
A
D
C
B

12
The maximum range depends on several variables:
Terrain: the range is greater when driving on a smooth surface than when driving on rough
roads and up slopes.
User weight: the heavier the user, the shorter the range. Temperature: riding the scooter in a
very cold or hot environment affects the range.
Speed and driving style: driving smoothly and at constant speed extends the range.
Acceleration and manoeuvring significantly reduces the range. A lower speed extends the range.
If the scooter has not travelled at least 60% of the recommended number of kilometres or
reached its maximum speed in the first three months of use, it is likely that the tyres will have
deflated. If this is the case, restore the tyre pressure as indicated (2.5 bar).
Charge the scooter 50% - 60% before storing it out of season or for extended periods.
Recharge it to 50% - 60% every 2-3 months. If not used daily, it is recommended that the
scooter is stored at a temperature of 15-25°C. Do not expose the electric scooter to extreme
temperatures (below 0°C or over 45°C). Avoid leaving it outdoors, as it is not water-resistant.
When the scooter gets dirty, clean it with a damp cloth. Before cleaning it, make sure
the scooter is turned off and cover the charging port to prevent damage to the electronic
components. Do not use alcohol, petrol, kerosene or other corrosive and volatile chemical
solvents. This can damage both the appearance and the internal structure of the electric
scooter. Do not use pressurised water jets or running water for to clean the scooter. The
electric scooter is not waterproof.
Do not expose it to rain or water or immerse it in water to wash it.
9. Range
10. Storage and cleaning

13
11. General warnings
• Check the brakes, tyre pressure (2.5 bar), and the condition of the wheels and accelerator
before each use. If you notice any unusual noises or anomalies do not use the scooter, and
contact your dealer's Technical Assistance Service.
• The electric scooter should not be modified in any way, as this could affect its efficiency or
damage it and cause problems.
• Be sure to turn the scooter off before parking it.
• Do not drive the vehicle in the rain, snow, or fog.
• Make sure the vehicle's electrical components do not come into contact with water or other liquids.
• Avoid driving near rivers or lakes.
• Supervise children to ensure they do not play with the scooter. Close supervision is necessary
if the scooter is being used by or near children.
• For information, technical support and assistance, contact your dealer.
Instructions on driving conduct
• Do not use the phone or listen to music while riding the electric scooter.
• Only ride if there is enough light to ride safely. If you are riding in unfavourable light conditions,
remember to switch on the scooter lights and wear a reflective jacket.
• Always hold the handlebar with both hands when riding.
• Always ride with both feet on the board in a safe and comfortable position.
• Do not get distracted while riding and always look ahead.
• Always ride at a speed at which you can brake safely.
• Start braking sufficiently early so that you can avoid obstacles, handle bends in the road, and
areas with uneven surfaces. Remember to release the accelerator before braking.
• Do not race with other drivers.
• Maintain a minimum safety distance of 5m from other vehicles.

14
Read the safety instructions before riding the
electric scooter.
Use approved equipment such as helmets and
knee pads.
Do not use the electric scooter in the rain.
The electric scooter cannot be used by more
than one person at a time.
Children under the age of 14* and pregnant
women should not use this electric scooter.
*In Italy, the age limit is currently governed by
Law L 27/12/2019 No. 160
12. Learning to ride the scooter

15
Minimum weight allowed on the electric
scooter: 20 kg.
Maximum weight allowed on the electric
scooter: 120 kg.
Do not ride the electric scooter if you have been
drinking alcohol or if you are taking medicines.
Do not use your phone or listen to music while
riding the electric scooter.
Take extra care if you are riding where there are
bumps, sand, puddles, frost, snow, or steps, or
in dark places, at night, or in wet conditions.

16
Do not use the electric scooter in dangerous
areas, in the presence of flammable and/or
explosive substances, liquids and/or dirt.
This electric scooter is not designed to be
ridden on roads and motorways. Consult the
laws in force in your municipality on where
electric scooters are allowed to be used.
Do not hang heavy objects on the handlebar.
Avoid going up or down steps on
the electric scooter.

17
Always hold the handlebar with both hands.
Do not ride the electric scooter with just one
foot on the footplate.
Do not activate the accelerator when walking
with the electric scooter.
Do not ride the electric scooter through
puddles or on wet surfaces.

18
Mind your head when passing under canopies,
through doorways, or similar objects.
When riding at the highest permitted speed, do
not turn the handlebar abruptly.
Start braking sufficiently early so that you can
avoid obstacles, handle bends in the road,
and areas with uneven surfaces. Remember
to release the accelerator before braking.
Do not travel at speed over obstacles such as
steps, curbs, or speed bumps.