Escene Sayhi ES310 User manual

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ES310 IP PHONE
User Manual
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Tables of Contents
1. Getting Started.............................................................................................................................1
About.........................................................................................................................................1
Feature Highlights:....................................................................................................................1
Technical Features.....................................................................................................................1
2. Connecting Your Phone...............................................................................................................3
3. Phone overview...........................................................................................................................5
Understanding Buttons and Hardware ......................................................................................5
Understanding Phone Screen Features......................................................................................8
4. Basic Call Handling...................................................................................................................10
Placing a Call..........................................................................................................................10
Answering a Call.....................................................................................................................11
Ending a Call...........................................................................................................................12
Using Hold and Resume (Switch Calling Line)......................................................................12
Transferring Calls....................................................................................................................13
Using Mute..............................................................................................................................13
Do Not Disturb........................................................................................................................14
3-way Conference...................................................................................................................14
5. Advanced Call Handling ...........................................................................................................16
Speed Dialing..........................................................................................................................16
Using the phone book .............................................................................................................16
Using Call Logs ......................................................................................................................19
6. Keypad Instruction ....................................................................................................................20
Language.................................................................................................................................20
SIPAccount Settings...............................................................................................................20
Network Setting......................................................................................................................21
Customizing Rings and Volume..............................................................................................22
7. Web Settings..............................................................................................................................23
Account and Sip server...........................................................................................................23
Hotline.....................................................................................................................................24
Extension set...........................................................................................................................24
Codec Selection.......................................................................................................................25
Contact....................................................................................................................................26

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1. Getting Started
About
SayHi ES310 is next-generation 2-line SIP phone, 4 dynamic context-sensitive soft keys, 12
programmable hard keys, and dual 10/100Mbps auto-sensing Ethernet ports with integrated PoE.
The ES310 offers excellent voice PSTN, FXS, Record Port, security protection for privacy.
The 12 programmable speed-dial keys enable one-button access to office personnel and it
create one-button access to indispensable telephony features including conference, voicemail,
transfer, etc.
Feature Highlights:
160*32 Pixel LCD with Support Chinese display
HD Voice: HD Codec
2 VoIP accounts
Enterprise Phone Book
12 programmable hard keys and support BLF
Expansion Module: Up to 6 EMS32 programmable key modules
Support Plug and Play
Support PoE and AC power adapter
Technical Features
Item
ES310
Screen
Grayscale LCD with background light
160*32 pixel
Line
2
Function Keys
4 Soft keys,2 Line keys(dual-color LED)
6 Navigation keys(arrow button, OK button, C button)
Volume adjust, Hands-free, Mute, Headset, Message,
Menu, Directory, Service, Hold, Redial, Conference, Transfer
VoIP Protocol
SIP 2.0
HTTP、DHCP、TFTP、IEEE 802.1Q、IEEE 802.1X
Codec
G.723.1, G.729A/B, G.711 A/U, G.722
QoS
TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
Network
2*RJ45 10/100M Ethernet interfaces（LAN/PC)
IPAssignment: Static IP or DHCP
DNS Client

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Call Processing
Call Sharing/Bridged Lines
Line Status Indicator(dual color LED) Multi Account
Call Waiting, Call Queuing, Line Switching
Call Forward, Call Transfer, Call Holding, Call Pickup,
Callback One Key Dial, Redial
Phone directory speed dial, Call record direct dial
3-way conference
DnD
Voice mail, Voice Prompt, Voice Message
BLF
Extension
Interface
EXT: ESM32 programmable key module
SOR: FXS, FXO, Record
USB
Security
UserAuthentication for configuration pages
Signaling encryption
Media encryption
Application
Public phone directory
Private phone directory
PnP (Plug & Play)
Power Supply
Power adapter:AC 100-240V input and DC 12V/1Aoutput
PoE (IEEE 802.af)
Specification
Storage Temperature: 0℃-60℃
Operating Humidity: 10%-90%
Size 254mm*205mm*87mm

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2. Connecting Your Phone
Your system administrator will likely connect your new SayHi ES310 IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1) Open the box ES310 IP Phone; carefully check the packing list, Packing List as follows:
Item
Counts
IP Phone
1
Handset
1
Handset Cord
1
Power adapter
1
RJ45 cable
1
CD
1
Quick Reference
1
Product certification
1
2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP
Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP
Phone with POE function.
3) The phone must work together with power adapter without POE support.
4) Connect your computer to PC interface of the phone with cable.
* More detailed description please refers to the 3.Phone overview-Understanding phone
buttons and hardware.
Figure 2.1 Interfaces of SayHi ES310
Figure 2.2 Footstand of ES310

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5) If you want to connect a ESM (Extension set), you could connect it (any interface) to the EXT
interface on the phone with a RJ-45 cable (a straight-through cable), and the second ESM can be
connected to the first one too. It supports 6 ESMs.

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3. Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi ES310。
Figure 3.1 Buttons and Hardware of SayHi ES310
Num
Buttons
Description
1
Headset button: Toggles the headset on or off.
Red means the feature is enabled.
2
Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
3
Messages button: Typically auto-dials your voice message service.
Red means have unread voice mail.
4
SERVICE
Server button: Open or Close the Services menu.
5
DIRECTORIES
Directory button: Use it to access call logs and corporate
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directories.
6
MENU
Menu button:Allows you to scroll through menus.
7
Volume button: Controls the volume and other settings.
8
CONFERENCE
Conference button: Connect calling / called party to the conference
9
REDIAL
Redial button: To Redial the last number.
10
TRANSFER
Transfer button: Transfer redirects a connected.
11
HOLD
Hold button: Put a call on hold
12
0-9, *, #
Basic Call Handling: press “#”send out a call(default)
13
Speaker button
Speaker button: Toggles the speakerphone on or off.
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
14
Softkey
Each displays a softkey function, To activate a softkey, press the
softkey button.
15
Line buttons
Select the phone line（Call or Answer) ；
Different colors for different status:
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
3) Blue, flashing: Holding call.
4) Blue, steady: Active call.
16
Programmable
Buttons
Hotline number can be used to bind in order to achieve speed dial；
Turn on BLF:
1) Red, steady: Remote line is busying.
2) Blue, steady: Remote line is idle.
The order of the hot keys:
On the left top to bottom: 1, 2, 3, 4, 5, 6；
On the right top to bottom: 7, 8, 9, 10, 11, 12;
17
C
Back button: Return to the standby interface;

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18
Navigation
button
“Up”:Adjust ring volume, operate with the “down”button
“Down”: Open „Missed Calls”list:
“Left”: Open “Received Calls”list;
“Right”: Open “Dialed Numbers”list
19
OK
OK button: To confirm the action;
20
Hands-free
speakerphone
Hands-free voice of the output
21
LCD screen
160*32 pixels, grayscale LCD with background light.
22
Light strip
Red flashing: There are incoming call；
Red, steady: Missed Calls, or phone busy;
23
Hands-free
microphone
Sounds input when hands-free
Figure 3.2 Interfaces of SayHi ES310
Num
Hardware
functions
1
Footstand
Hold up phone
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2
Footstand button
Press buttons at the same time to adjust the angle
3
Reserved for USB port
Enhanced scalability
4
Microphone port
Connect the Microphone
5
Headphone port
Connect the Headphone
6
Power port
12VDC
7
Headset port
Support RJ11 interface connection
8
Handset port
Connect the Handset
9
Reserved port
Enhanced scalability:
1) EXT: ESM interface；
2) SOR: S-FXS O-FXO R-record
10
LAN port
Connect to a LAN interconnecting device
11
PC port
Connect to a local PC
Understanding Phone Screen Features
This is what your main phone screen might look like:
Figure 3.3 LCD of SayHi ES310
Num
Screen
Functions
1
Time and Date
Show current time and date.
2
Auto-answer
EnabledAuto-answer, displays “AA”
3
Missed calls
Show the number of missed calls.
4
Line status
Show the phone line status:
1) : Disconnect into network.
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2) : Only Peer-to-Peer call.
3) : Network connected normal, but the line is not
successfully registered.
4) : Network is OK and the line is available.
5) : Line is turned on DND.
5
Softkey labels
Each displays a softkey function (displayed on your phone screen),
and the function is different when menu changes.

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4. Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature
availability can vary; see your system administrator for more information.
Note: The bold type of the following text and following a “button” in table signifies the phone's
button (for example, OK button), and the signifies softkey.
Placing a Call
Here are some easy ways to place a call on SayHi ES310 IP Phone:
If you want to...
Then...
Place a call using the
handset
Pick up the handset
--1) You can hear the dial tone；
--2) The first line light is ；
--3) Enter a number；
--4) Press „#’button（default) ,
-or press ;
-or wait 5s (default), then it send
the number automatically.
Place a call using a
speakerphone
Press Speaker,
or Programmable buttons
or
Place a call using a
headset
Put on your headset and active
Headset button, and then do as
using speakerphone
Redial
--Press REDIAL button to dial the last number
-or press Navigation button-Right > “Dialed number”, select a
number, and press or OK button.
Dial from a call log
--1) Press MENU or OK button >“Call history”, you can select
“Missed calls”, “Received calls”and “Dialed numbers”,
- or press Navigation button (in Standby interface) > select “Missed
calls” (down), “Received calls” (left)and “Dialed numbers”
(right))；
--2) Then press OK button or .
Place a call while
Another call is active
--1) Press Hold button or ;
--2) Enter a number;
--3) Press „#’button (default) ;

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-or press to send the number.
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then go
off-hook by lifting the handset or pressing , Headset or Speaker button.
• If you make a mistake while dialing, press Cbutton to erase digits.
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are
available on SayHi ES310.
If you want to...
Then...
Answer with a
handset
--1) Your phone ring;
--2) Line button of the ringing
line is Red and flashing,
Light strip is Red
and flashing；
--Pick up the handset
Answer with the
speakerphone
(Non-headset
mode)
--Press Speaker button
-or press the flashing Line button,
-or press
Answer with the a
headset
--Put on headset, press Headset button
so that the status light is Red ,
and then do as using speakerphone
Switch from a
connected Call to
answer a ringing
call
--1) Another Line button is Red and flashing, Light strip is Red
and flashing;
--2) Press the flashing Line button to answer (at this time, the original
call will be hold.)
Auto-answer
--1) Press MENU or OK button > “Function setting”> “Auto answer”;
--2) Select “Enable”;
--3) Your phone answers incoming calls automatically after a few rings.

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Ending a Call
To end a call, hang up. Here are some more details.
If you want to...
Then...
Hang up while using the
Handset
--Return the handset to its cradle,
-or press
Hang up while using the
Speakerphone
--Press Speaker button that is Red ,
-or press Line button for the appropriate line,
-or press
Hang up while using the
Headset
--Press Handset button, （Do not keep the headset mode) ,
-or press (keep the headset mode)
Hang up one call, but
preserve another call on
the other line
--Press ,
-or refer to the above three methods
Using Hold and Resume (Switch Calling Line)
You can hold and resume calls. You can take a call in one line at anytime, and the other lines
would be hold.As a result of that, you can switch different calling line on our phone.
If you want to...
Then...
Put a call on hold
--Press HOLD button,
-or press
Hold a line and switch to
another line
Press another Line button for the appropriate line
Resume a call on current
line
--Press HOLD button,
-or press
Release a call on different
line
Select the line want to release hold, press the line, so recovery;

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Tips
•Engaging the Hold feature typically generates music or a beeping tone.
•A held call is indicated by the Blue and flashing Line button.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Talk to the transfer
recipient before
transferring a call
(consult transfer)
--1) Press TRANSFER button or press ;
--2) Enter number;
--3) press “#”（default) ,
-or press then transfer the call,
-or wait five seconds(default)then transfer the call
Transferred to idle
lines or other numbers
without talking to the
transfer recipient
(Blind transfer)
--1) Press TRANSFER button or ；
--2) Press ;
--3) Enter number;
--4) Press “#”（default)
-or press , then transfer the call;
-or wait five seconds(default)then transfer the call
Blind transfer to the
held line
--1) Press TRANSFER button or press ;
--2) Press the Line button of held line
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use
mute in conjunction with the handset, speakerphone, or a headset。
If you want to...
Then...
Toggle Mute on
Press Mute button, then the button is Red
Toggle Mute off
Press Mute button, then the button light off

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Do Not Disturb
You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy
tone（Can also be set to their voice mail or other extension numbers, etc.).
If you want to...
Then...
Enable global DND
--1) Press ;
--2) All enabled line on the phone would changes to
status.
Enable DND on a
single line
Press MENU or OK button > “Function setting”> “DND”> (select
line) “Enable”
Disable DND
--Global DND enabled, press to disable global DND;
--Line DND enabled, press twice ,
-or press MENU or OK button > “Function setting”>
“DND”>(select line) “Disable”
3-way Conference
You can establish a three-party conference, during the conversation three phone parties can
communicate with each other.
If you want to...
Then...
Invite the transfer
recipient into a
conference in a
transferring
--1) When the transfer recipient answer the call, press
CONFERCENCE button or on your phone;
--2) Then the held one, transfer recipient and you will be into a
conference, and the LCD will display
status.
Invite the third party
into a conference in a
active call
--1) Press CONFERENCE button or in an active call;
--2) Enter the third party number；
--3) After connected the third party, press CONFERENCE button or
again

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establish a conference
with held line
--1) when one phone line is holding on and the other line is busy;
--2) Press CONFERENCE button,
-or Press Soft key
--3) press the held line's programmable button, the 3-way Conference
will establish.

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5. Advanced Call Handling
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call.
If you want to...
Then…
Set up Speed Dials
on your phone
--1) Press MENU or OK button > “Function setting”> “Hot line keys”;
--2) You can configure twelve speed dial numbers on the SayHi ES310
IP Phone;
--3) Press OK button or to set and modify:
-Mode:
-Speed dial: Speed dial mode
-Asterisk BLF: In the Speed dial based on the increase in BLF
(Busy line detection) function
-Account: Speed Dial hot keys using the account
-Name: Description of this hot-key,
-Number: Need to speed dial numbers
--4) Press to save the changes
Using the phone book
You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial,
or search for a contact in this directory.
If you want to…
Then…
Add Contacts
--1) Press ,
-or press MENU button > “Phone book”,
-or press Directories button > “Phone book”;
--2) Press ；

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--3) Select “Add contact”, press OK button or ;
--4) Use the navigation keys to select content, press OK button or
to set and modify:
-Name: set the name of contact,
-NO.1-5: you can set up 5 contacts‟numbers,
-Group: the contacts be divided into different user‟s groups
--5) Press soft key to complete
Add group
--1) Press soft key,
-or press MENU button > “Phone book”,
-or press Directories button > “Phone book”;
--2) Press soft key;
--3) Select the “add group”then press OK button or ;
--4) Use the navigation keys to select content, press OK button or
to set and modify:
-Group name: name of the group
-Description: description of the group
--5) Press soft key to complete
Modify group
--1) Press soft key,
-or press MENU button > “Phone book”,
-or press Directories button > “Phone book”;
--2) Press soft key;
--3) Select the “Modify group”then press OK button or press
;
--4) Select the group you want to modify, press the OK button or
to set and modify, press to save the change
Delete group
--1) Press soft key,
-or press MENU button > “Phone book”,

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-or press Directories button > “Phone book”;
--2) Press soft key；
--3) Select the “Delete group”or OK button or ；
--4) Select a group you want to delete, press OK button or
View/Edit Contacts
--1) Press soft key,
-or press MENU button > “Phone book”,
-or press Directories button > “Phone book”;
--2) Select “View ALL”,
-or select a contact who are belong to different group;
--3) Select the contact, press the OK button or (to edit the
contact‟s information, press OK button or )
Call from phone
book
--1) Press soft key,
-or press MENU button > “Phone book”,
-or press Directories button > “Phone book”;
--2) Select “View ALL”,
-or select a contact who are belong to different group;
--3) Select a contact, then press ,
(If there are multiple numbers of one contact, press to
enter the interface of “call options”, select the one you want to call and
press )
Modify the relative
account of a contact
--1) Open your web browser, enter the “web”interface. (For details, you
can refer to 7.Web Settings.)
--2) Open “Contact”> “Phone book”, select the contact who are needed
to be modified, click
--3) Select the account in the drop-down column of the account, click
“Submit”to complete it.