Fanvil i21 User manual

i21 i21T
I21/I21T Door Phone
User Manual

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Safety Notices
1. Please use the specified power adapter. If special circumstances need to use the power adapter
provided by other manufacturers,please make sure the voltage and current provided in accordance
with the requirements of this product, meanwhile, please use the safety certificated products，
otherwise may cause fire or get an electric shock.When using this product, please do not damage
the power cord，or forcefully twist it、Stretch pull or banding, and not to be under heavy pressure or
between items, Otherwise may cause the power cord damage, thus lead to fire or get an electric
shock.
2. Before use, please confirm the temperature and environment humidity suitable for the product
work.(Move the product from air conditioning room to natural temperature, which may cause this
product surface or internal components produce condense water vapor, please open power use it
after waiting for this product is natural drying.)
3.Non-technical staff not remove or repair, improper repair or may cause electric shock, fire or
malfunction, etc，Which can lead to injury accident, and also can cause your product damage.
4. Do not use fingers, pins, wire and other metal objects, foreign body into the vents and gaps. It
may cause current through the metal or foreign body，which even cause cause electric shock and
injury accident. If any foreign body or objection fall into the product please stop usage.
5. Please do not discard the packing bags or stored in places where children could reach，if children
trap his head with it，may cause nose and mouth blocked，and even lead to suffocation.
6. Please use this product with normal usage and operating，in bad posture for a long time to use
this product may affect your health.
7. Please read the above safety notices before installing or using this phone. They are crucial for
the safe and reliable operation of the device.

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Table of Content
1. Acquaint I21/I21T ................................................. 5
1.1. I21/I21T Front.........................................................................................................................................................5
1.2. Key Description .......................................................................................................................................................5
2. Start Using ....................................................... 5
2.1. Connect the power supply and the network..................................................................................................5
2.1.1. Connect Network.......................................................................................................................................5
2.1.2、Interface Description............................................................................................................................... 6
2.1.2.1 Network, Power Switch, Electric Lock Connection ........................................................................6
2.1.2.2 Reserve function connection...............................................................................................................8
2.1.2.3 Electric Lock Connection Driver Option...........................................................................................8
2.1.2.4 Wiring...................................................................................................................................................9
2.2. Quick Setting........................................................................................................................................................ 10
3. I21/I21T Door Phone Basic Operation ............................. 11
3.1. Answering a Call................................................................................................................................................. 11
3.3. End a Call.............................................................................................................................................................. 12
3.5. Door Open Operation.........................................................................................................................................12
4. Page Configuration .............................................. 12
4.1. Ways to configure............................................................................................................................................... 12
4.1.1.Ways to configure.....................................................................................................................................12
4.1.2. Password Configuration........................................................................................................................12
4.2. Setting via web browser....................................................................................................................................13
4.3. WEB Page Functional Explanation ................................................................................................................ 13
4.3.1. BASIC..........................................................................................................................................................13
4.3.1.1. Status ..............................................................................................................................................13
4.3.1.2. Wizard.............................................................................................................................................. 14
4.3.1.3. Call Log...........................................................................................................................................17
4.3.2. Network...................................................................................................................................................... 17
4.3.2.1. WAN Config ...................................................................................................................................17
4.3.2.2. Qos Config..................................................................................................................................... 19
4.3.2.3. Service Port ...................................................................................................................................21
4.3.2.4. TIME&DATE ...................................................................................................................................22
4.3.3. VOIP ............................................................................................................................................................24
4.3.3.1. SIP Config.......................................................................................................................................24
4.3.3.2. Stun Config.................................................................................................................................... 30
4.3.5.FUNCTION KEY...................................................................................................................................30
4.3.5.1.Function key...............................................................................................................................30
4.3.5.2.Door Card Setting......................................................................................................................34
4.3.5.3.Call Log........................................................................................................................................ 35
5. Appendix ....................................................... 35
5.1.1.Specifications:...........................................................................................................................................36
5.1.2. Basic Feature............................................................................................................................................36
5.1.3. Schematic Diagram ...................................................................................................................................37
5.2、Owner Remote Opens the Voice Access Controller by VOIP Phone................................................... 37
5.3、Card Management............................................................................................................................................. 37
5.3.1 Issue Card Management ...........................................................................................................................37

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5.3.2Issue User Card ...........................................................................................................................................38
5.3.3 Delete the user card (Method 1):..............................................................................................................39
5.3.4、Add Remote Visit Data..........................................................................................................................40

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1. Acquaint I21/I21T
Voice Intercom I21/I21T voice entrance guard is a full digital network door phone，its core part adopt Fanvil
mature Voip solution（Broadcom1190 chipset), stable and reliable performance, Hands-free adopting digital
full-duplex mode，Voice loud and clear；generous appearance, solid durable, easy for installation, comfortable
keypad, low power consumption.
I21/I21T voice entrance guard support entrance guard control、Voice Intercom、keypad remote to open the
door.
1.1. I21/I21T Front
i21 i21T
1.2. Key Description
Key Chinese
Specification Function
digit keyboard
enter the password to open the door
Or make a calling
Programmable
keyboard
Can be set to a variety of functions，to
meet the needs of different occasions
2. Start Using
Before you start to use I21/I21T，please make the following installation：
2.1. Connect the power supply and the network
2.1.1. Connect Network
In prior to this step, please check if your network can work normally and have capacity
of broadband internet access.
1. Broadband Router

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Connect network one end with I21/I21T WAN port，connect the other end with your broadband
router LAN port,then network hardware connection is completed. In most cases，you must set your
I21/I21T network as DHCP mode.Please refer to the detailed setting ways 3.2.1, set network.
2. wireless broadband router
Connect network one end with I21/I21T WAN port，connect the other end with your ADSL
modem LAN port,then network hardware connection is completed. In most cases，If you are using the
TV cable broadband，you must set your I21/I21T network as DHCP mode：if you are using ADSL，
then you must set your I21/I21T network as PPPoE mode.Please refer to the detailed setting ways
2.1.2, set network.
2.1.2、Interface Description
2.1.2.1 Network, Power Switch, Electric Lock Connection

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I21/I21T connection
(1) Electric LOCK and indoor switch connection
(2) Power supply and Network connection
J16
Indoorswitch ElectricLockDriver
1 2 3 4 5
S_IN S_OUT NC COM NO
Connect to the switch Normally open, normally close port
CN1 CN6 CN7
Power supply WAN port LAN port
12V DC WAN LAN
CN7

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2.1.2.2 Reserve function connection
Description of Connectors
PIN Function Remark
J15 Audio Output interface. Use to connect the external Audio PA
J14 Use to indicate the call status
IO30A: Output high level when Ringing or talking; Output low level On the other status.
IO30B: Output low level when Ringing or talking; Output high level On the other status.
J50 Tow input detect ports(IN1 and IN2);tow Output ports(OUT1 and OUT2)
Reserve function connection
J15J14J50
Audio OutputStatus
Indicate
Reserve Groud Input
Port 2
Input
Port 1
Output
Port 2
Output
Port 1
1212123456
SPK-SPK+IO30BIO30AIO10GND IN2IN1OUT2OUT1
2.1.2.3 Electric Lock Connection Driver Option
【Notice】
When the initial electric current of the lock is less than 500mA/12V, you can access
to the internal driven mode and use the POE of the Voice Access System or 12V DC to
control the the switch of the electric lock ; When the initial electric current of the lock is more
than 500mA/12V, you need to access to the external driven mode(Use specialized DC
power to control the electric lock )
JP39
Outside
Driver
1
2
3
4
External Power Driving
JP39
Inside
Driver
1
2
3
4
Internal Power Driving

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2.1.2.4 Wiring
Relay connection description：
NO：meansidle‐disconnectedcontact(normallyopen)
COM:meansapincontact(middle)；
NC：meansanidle‐connectedcontact(normallyclose)；

Electric lock
power supply
mode
Electric
lock Jumper JP39 Mode of connection
Internal External NO NC
√ √
Inside
Driver
1
2
3
4
√ √
Outside
Driver
1
2
3
4
√ √
Inside
Driver
1
2
3
4




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Electric lock power
supply mode Electric lock Jumper JP39 mode of connection
Internal External NO NC
√ √
Outside
Driver
1
2
3
4
√
√
Outside
Driver
1
2
3
4
2.2. Quick Setting
I21/I21T Provide a complete function and parameter setting,users may need to have the network
and SIP protocol knowledge for understanding the meaning represented by all parameters.In order
to let I21/I21T users can quickly enjoy the high quality speech brought by the IP Phone services
and low cost advantage, we especially lists the basic and must set options in this section，which let
users can real-time started without understanding complex SIP protocols.
In prior to this step，please make sure your broadband Internet online can be normal operation，and complete the
connection of the network hardware. I21/I21T factory default network mode is DHCP. Thus,only
connect I21/I21T with DHCP network environment then network can be automatically connected.
1. Long press # keypad 5 Sec，then waiting for the phone play the IP address；or use

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iDoorPhoneNetwork.exe software to search the IP address
2. Use IP address log onto WEB server to configurate.
3. Configurate service provider supplied account on SIP page，user name，service address
and other Registration required parameters.
4. Configurate shortcut key on EGS->Function key page.The advice is set to KEY EVENT type，
value is OK keyboard.
5.Configurate Door Phone parameter on EGS->EGS page frame.
3. I21/I21T Door Phone Basic Operation
3.1. Answering a Call
When calling come，I21/I21T will ring，and configurate the shortcut as OK, then can press
shortcut and answer the call.
3.2. Making a Call
Speed Dial
Configurate shortcut as Memory key and setup a number, then press shortcut can call the
configured number immediately.
Keypad Dialing
Configurate shortcut as Dial key. Input wanted number on the keyboard then press short to call.

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3.3. End a Call
Configurate shortcut as Release key to end the call.
3.4. Call Records
I21/I21T provides 100 missed calls、received calls、dialed Calls records，When the storage
space used up，then will update the earnest records. Then the phone power of or reboot，all the call
records will disappear.
Can check all these three type call records on WEB-Basic->call log page
3.5. Door Open Operation
Through the following four ways to open the door:
1. Input the local password on the keyboard to open the door.
2. The door phone call the owner，the owner enter the remote password to open the door.
3. Owner/other phone call the door，then enter the access code and remote password to open the door.
4. Use RFID to open the door.
The access code input errors by low frequency short chirp prompt to door phone and remote user.
input error will be prompted by low-frequency sirens sound.
Password input error is prompted by high frequency chirp，input successfully will be prompted by
high-frequency sirens sound.
When the door opens by playing intermittent beeps for prompt. Timeout after closing door the prompt will be
stoped.
4. Page Configuration
4.1. Ways to configure
4.1.1.Ways to configure
I21/I21T has two different ways to different users.：
Use web browser (recommendatory way).
Use telnet with CLI command.
4.1.2. Password Configuration
There are two levels to access to phone: root level and general level. User with
root level can browse and set all configuration parameters, while user with
general level can set all configuration parameters except SIP (1-2) or IAX2’s
that some parameters cannot be changed, such as server address and port. User
will has different access level with different username and password.
Manager mode：
User Name：guest
Password：guest

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Manager mode：
User Name：admin
Password ：admin
4.2. Setting via web browser
When I21/I21T and PC are connected to network，input phone IP address into Internet Explorer（IP address
can obtain via pressing sysinfo key）http://xxx
.xxx.xxx.xxx/，（if the web log on port is not 80 standard port，then need input http:
//xxx.xxx.xxx.xxx：xxxx/，otherwise it will show can not find a server
）You can see the web management interface login screen（as below image）。Enter the user name and password
and click on the【Logon】button then can enter into the set menu.
※:If you do not save the settings you changed，next power boot it will back to the previous state unchanged. If
you want to save the settings，after you made the change，please click Maintenance-Config-save then all are
saved，in the process, the phone will immediate effect without reboot.
4.3. WEB Page Functional Explanation
4.3.1. BASIC
4.3.1.1. Status

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Status
Field Name Description
Network
Shows the phone current WAN configuration: include WAN IP
get way（Static、DHCP、PPPoE）and MAC address，IP，the
default gateway IP address
Accounts
Shows the phone current SIP LINE 1－2 registered and the
corresponding number status. The bottom of the page
shows I21/I21T version number and release date.
4.3.1.2. Wizard
Wizard
Field Name Description
Telephone network on-line mode, please according to the actual network
environment，select the appropriate network model.This phone provides
three kinds of network online ways：
Static : If your ISP Services provide you with a fixed IP address，you can
choose this.After selecting，you must fill the Static table with：IP Address /
Netmask /Gateway / Primary DNS and other related information. If you don't
know the information，please ask your ISP service provider or network
management personnel for assistance.
DHCP ：in this mode，network information will got automatically from the
DHCP server，you need not to manually enter these fields.
PPPoE：select this mode. you must enter the ADSL online account and
password.
You can also reference 3.2.1 Network Settings，and set your network quickly.

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Select Static IP MODE，click【NEXT】can simply configurate the network address and
SIP parameters（default as 1 Line）and browse configuration items. Click
【BACK】return to the last page.
IP Address Please enter your assigned IP addresses.
Subnet Mask Please enter your assigned subnet mask.
IP Gateway Please enter your assigned a default gateway
address.
DNS Domain Set the DNS domain suffix. When the user input in the
DNS domain name address and cannot be resolved，
telephone will add this domain behind the domain
name address then go to resolve.
Primary DNS Please enter your primary DNS server address.
Secondary DNS Please enter your alternate DNS server address.
Display Name Configure display name，able to do when calling in the
called party （don’t name the caller ）can show this
configuration parameters ，and allow input English
letters；
Server Address Configure the SIP registration server address,Support
domain address
Server Port Configure the SIP registration server signaling port
Authentication User Configure the SIP registration account.
Authentication
Password
Configure the SIP registration account password.
SIP User Configure the number registered on IP server.
Enable Registration Configurate to allow/prohibit the registration；

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Show your manual configuration details.
Select DHCP MODE，click【NEXT】can simple SIP parameter（defaulted as 1 line）
And browse configuration items. Click【BACK】return to the last page，specific
operation same as Static IP MODE。
Select PPPoE MODE，click【NEXT】can simply configurate online account and
password and SIP parameter（defaulted as 1 line）and browse configuration items.
Click【BACK】return to the last page，specific operation same as Static IP
MODE.
Server name service name，e.g. PPPoE service provider has no
special requirements，the name as the default value is
ok.
User Please enter your ADSL account.
Password Please enter your ADSL password.
Note：After the above operation is completed please click【Finish】button，The
phone will automatically save the current configuration and reboot，
After the successfully reboot can use the registered account to make
calls.

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4.3.1.3. Call Log
Through this page can check all call out record.
Call Lo
g
Field Name Description
Start Time The call log start time.
Duration The call records of talk time.
Dialed Calls This call log is the account of other side and call
protocol and using line.
Type Placed(answered),Missed（missed）,Received
（incoming).
4.3.2. Network
4.3.2.1. WAN Config
WAN Confi
g
Field Name Description

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Active IP Address The phone current IP；
Current Subnet Mask Subnet Mask；
Current IP Gateway The current default gateway IP；
MAC Address MAC address；
MAC Timestamp Show the time of getting MAC address
Telephone network on-line mode. Please according to the actual network
environment，choose a suitable network mode. This phone provides three ways
for network online：
static ：If your ISP services provide you with fixed IP address，then you
can choose this item. After choosing, you must fill it into Static table：IP
Address / Netmask /Gateway / Primary DNS and other related
information.If you don’t know these information，can ask assistance from
your ISP provider or network management personnel.
DHCP ：in this mode，network information will automatically obtain from
DHCP server，you need not to manually enter these fields.
PPPoE：
when select this mode，you must enter the ADSL online account
and password.
You can reference 3.2.1 Network Settings，set your network quickly.
Only the phone used in Static mode which need set.
IP Address Please enter your assigned IP addresses.
Subnet Mask Please enter your assigned subnet mask。
IP Gateway Please enter your assigned a default gateway
address.
DNS Domain Set the DNS domain suffix. When the user input in the
DNS domain name address and could not resolute，
after put this domain behind the domain name address then
the phone will go to resolve.
Primary DNS Please enter your DNS service address.
Secondary DNS Please enter your spare DNS service address.
Only when the phone use PPPoE mode need to set.

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Server Name service name, e.g. PPPoE Service provider has no
special requirements, this name can be treated as
default value.
User Please enter your ADSL account.
Password Please enter your ADSL code.
Note:
1）After setting the parameters,need click “apply”to make it effective.
2）f changed IP，web page must have no longer responding，at this time
should enter the new address in the address bar can be connected to the
phone.
3）If system boot and use DHCP to get IP，and DHCP server network address are
the same with system LAN network address，then after server get DHCP IP, add 1
to the last of LAN network address，meanwhile modify LAN DHCP Server allocate
IP address field；After system reboot，WAN access DHCP log on，and DHCP server
provided network address is the same as LAN provided，then WAN will not be
able to get IP access networks.
4.3.2.2. Qos Config
I21/I21T Terminal system support802.1Q/P protocol，support DiffServ configuration. Meanwhile，
VLAN function can configurate Voice VLA and Data VLAN use different VLAN I.System
configuration Data VLAN，can process the signalling、Audio stream and system and other data
stream with different VLAN ID，which let the applications of VLAN is more flexible.（Below chart is
helpful for your understanding the VLAN using advantages.）

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In chart
1，on a two layer switch which not set VLAN，any radio frame is forwarded to all the other ports in
addition to receiving port. e.g，PC A（port 1）After sending the broadcast information，will be
forwarded to the port 2、3、4.
In chart 2，the switch generate red and blue VLAN；Meanwhile set port 1、2 as red VLAN、port 3、
4 are VLAN. Then A（port 1）send out broadcast frame，switches only will forward it to other port
belongs to a VLAN——port 2 which also belong to red VLAN，Will not be forwarded to the blue port
VLAN. As well，C（port 3）send out broadcast frame，Will only be forwarded to other belong to the
blue port VLAN，Will not be forwarded to belong to the red VLAN ports.
In this way，VLAN by limiting the broadcast frame forwarding range to partition the broadcast
domain. In the above chart for better illustration，use red, blue two colors to identify different VLAN，
in the practice is using “VLAN ID" to distinguish.