Fanvil F52 User manual

F52 VoIP Phone
User Manual
Fanvil Technology Co., Ltd
Address:Level 3, Block A, Gaoxinqi Building, Anhua
Industrial Park, Qianjin 1 Road, 35th District, Bao’An,
Shenzhen, 518101 P.R. China.
Web Site: www.fanvil.com
Tel: [phone]
Fax: [phone]

Safety Notices
Please read the following safety notices before installing or using this
phone. They are crucial for the safe and reliable operation of the device.
Please use the external power supply that is included in the package.
Other power supplies may cause damage to the phone, affect the
behavior or induce noise.
Before using the external power supply in the package, please check
with home power voltage. Inaccurate power voltage may cause fire and
damage.
Please do not damage the power cord. If power cord or plug is
impaired, do not use it, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it
serves as the main disconnecting device.
Do not drop, knock or shake it. Rough handling can break internal
circuit boards.
Do not install the device in places where there is direct sunlight. Also
do not put the device on carpets or cushions. It may cause fire or
breakdown.
Avoid exposure the phone to high temperature, below 0℃or high
humidity. Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could
damage it. Consult your authorized dealer for help, or else it may cause
fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to
clean it. Wipe it with a soft cloth that has been slightly dampened in a
mild soap and water solution.
When lightning, do not touch power plug or phone line, it may cause an
electric shock.
Do not install this phone in an ill-ventilated place.
You are in a situation that could cause bodily injury. Before you work
on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing
accidents.

Table of Content
1INTRODUCING F52 VOIP PHONE .......................................................6
1.1 THANK YOU FOR YOUR PURCHASING F52................................................................6
1.2 DELIVERY CONTENT.............................................................................................6
1.3 KEYPAD..............................................................................................................7
1.4 PORT FOR CONNECTING ........................................................................................8
1.5ICON INTRODUCTION............................................................................................8
1.6 LED STATUS INTRODUCTION ................................................................................9
2INITIAL CONNECTING AND SETTINGS ............................................10
2.1 CONNECT THE POWER AND NETWORK ..................................................................10
2.1.1 Connect to network...............................................................................10
2.1.2 Power adapter connection....................................................................11
2.2 BASIC INITIALIZATION........................................................................................11
2.2.1 Network Settings...................................................................................11
3THE BASIC FUNCTION OF F52..........................................................13
3.1 MAKING A CALL .................................................................................................13
3.1.1 Call Device.............................................................................................13
3.1.2 Call Methods..........................................................................................13
3.2 ANSWERING A CALL............................................................................................14
3.3 DND................................................................................................................14
3.4 CALL FORWARD.................................................................................................14
3.5 CALL HOLD.......................................................................................................14
3.6 CALL WAITING..................................................................................................15
3.7 CALL TRANSFER ................................................................................................15
3.8 THREE-WAY CONFERENCE CALL..........................................................................15
4ADVANCED FUNCTION OF F52.........................................................16
4.1 CLICK TO DIAL ...................................................................................................16
4.2 AUTO ANSWER ..................................................................................................16
4.3 HOTLINE ..........................................................................................................16
4.4 APPLICATION ....................................................................................................16
4.4.1 SMS ........................................................................................................16
4.4.2 Memo......................................................................................................17
4.4.3 Voice Mail..............................................................................................17

5OTHER FUNCTIONS OF F52..............................................................18
5.1 AUTO HANDDOWN.............................................................................................18
5.2 DIAL PLAN........................................................................................................18
5.3 DIAL PEER........................................................................................................18
5.4 AUTO REDIAL....................................................................................................18
5.5 CALL COMPLETION.............................................................................................18
5.6 POWER LIGHT ...................................................................................................19
5.7 HIDE DTMF.....................................................................................................19
5.8 PASSWORD DIAL................................................................................................19
5.9 ACTION URL &ACTIVE URI...............................................................................19
5.10 PUSH XML....................................................................................................20
6THE BASIC SETTINGS OF F52...........................................................20
6.1 KEYBOARD........................................................................................................20
6.2 SCREEN SETTINGS..............................................................................................20
6.3 RING SETTINGS .................................................................................................20
6.4 VOICE VOLUME..................................................................................................21
6.5 TIME &DATE....................................................................................................21
6.6 GREETING WORDS.............................................................................................21
6.7 LANGUAGE........................................................................................................21
7ADVANCED SETTINGS OF F52..........................................................22
7.1 ACCOUNTS ........................................................................................................22
7.2 NETWORK ........................................................................................................22
7.3 SECURITY..........................................................................................................22
7.4 MAINTENANCE..................................................................................................22
7.5 FACTORY RESET ................................................................................................22
8WEB CONFIGURATION......................................................................23
8.1 INTRODUCTION OF CONFIGURATION .....................................................................23
8.1.1 Ways to configure .................................................................................23
8.1.2 Password Configuration.......................................................................23
8.2 SETTING VIA WEB BROWSER................................................................................23
8.3 CONFIGURATION VIA WEB .................................................................................24
8.3.1 BASIC ....................................................................................................24
8.3.2 NETWORK...........................................................................................29
8.3.3 VOIP.......................................................................................................39
8.3.4 PHONE .......................................................................................................55
8.3.5FUNCTION KEY........................................................................................70
8.3.6 Maintenance ...............................................................................................71
8.3.7 SECURITY.................................................................................................79

8.3.8 LOGOUT....................................................................................................86
9APPENDIX...........................................................................................87
9.1.1 SPECIFICATION HARDWARE ...............................................................................87
9.1.2 Voice features .............................................................................................87
9.1.3 Network features........................................................................................88
9.1.4 Maintenance and management.................................................................89
9.2 DIGIT-CHARACTER MAP TABLE..........................................................................89

1Introducing F52 VOIP Phone
1.1 Thank you for your purchasing F52
Thank you for your purchasing F52, F52 is a full-feature telephone that
provides voice communication over the same data network that your
computer uses. This phone’s functions not only much like a traditional
phone, allowing to place and receive calls, and enjoy other features that
traditional phone has, but it also own many data services features which
you could not expect from a traditional telephone.
This guide will help you easily use the various features and services
available on your phone.
1.2 Delivery Content
Please check whether the delivery contains the following parts:
The base unit with display and keypad
The handset
The handset cable
The Ethernet cable
The power supply
Attentions: The F52 may cause damage if you do not use a power adapter
with F52. Power adapter specifications due to different areas or differentiated
shipments, if the product supplied power adapter can not be used locally, please
consult your local dealer.
The user manual(you may download from our website)
Here is the appearance of IP Phone description:

1.3 Keypad
Key
Key name
Function Description
Navigation
Navigation key assist users for operating more
convinient.
Redial
1. In the hook off/hands-free mode, use the key to
dial the last call number;
2. In stand-by mode, it has a function to check the
Outgoing Call.
3. You could also find the specify contacts in
phone book/call records, and use this number for
quick dialing, press this button, you can dial quickly.
Hands-free
Make the phone into hands-free mode.
Indicate
light
This light will flash when there is a missed call
Soft key 1/2/3/4
Keys combination, include functions such as
History/Directory/DND/Menu/Del/Redial/Sen
d/
Quit/Answer/Divert/Reject/Hold/Transfer/Co

nf/Close and so on.
Digital
keyboard
Inputting the phone number or DTMF
1.4 Port for connecting
Port
Name
Description
Power swtich
Input: 5V AC, 1A
WAN
10/100M Connect it to Network
LAN
10/100M Connect it to PC
Headset
Port type: RJ-9 connector
1.5 Icon introduction
Icon
Description
Call out
Call in
Call hold
Auto answer
Call mute
Contact

DND(Do not Disturb)
In hand-free mode
In hook mode
SMS
Missed call
Call forward
1.6 LED Status introduction
Table 1 Power Indication LED
LED Status
Description
Steady red
Power on.
Fast Blinking red
There is an incoming call.
Off
Power off.

2Initial connecting and Settings
2.1 Connect the power and network
2.1.1 Connect to network
Please make sure your environment already have broadband internet access
capability during this step.
1. Broadband Router
Connect one end of the network cable to the F52’s WAN port the other end
is connected to your broadband router’s LAN port, so that the completion of
the network hardware connections. In most cases, you must configure your
network settings to DHCP mode. The details setting mode please refer to
2.2.1—Network Settings.
2. No broadband router
Connect one end of the network cable to the F52’s WAN port, the other end is
conneted to your broadband modem’s LAN port, so that the completion of
the network hardware connections. In most cases, if you are using a TV cable
broadband, you must configure your network settings to DHCP mode: if you
are using ADSL, you must set your F52 to PPPOE mode. The details setting
mode please refer to 2.2.1- Network Settings.
3. Worked as a broadband router
F52 have broadband routing capability, as long as the F52 properly
connected to the WAN port on the broadband modem and connect your
computer or other Internet-capable devices connected to the F52’s LAN
port,then you can use the phone’s ability to connect to the Internet

broadband routing. The details setting mode please refer to 2.2.1-Network
Settings.
2.1.2 Power adapter connection
During this step, please make sure your power connector match the power
outlet, meanwhile, both voltage and electric current are also comply with the
work phone.
1. Plug power adapter to power socket.
2. Plug power adaptor’s DC output to the DC5V port of F52 to start up.
3. There will be displayed black line and “INITIALIZING” on the screen. After
finishing startup, phone will show greeting, current date and time and so forth.
4. If phone has registered to the server, you can place or answer calls
2.2 Basic Initialization
F52 is provided with a plenty of functions and parameters for configuration. User
needs some network and VoIP knowledge so that user could understand the
meanings of parameters. In order to make user use the phone more easily and
convenient, there are basic configurations introduced which is mandatory to
ensure phone calls.
2.2.1 Network Settings
During setting network of the phone please make sure that network is
connected already. F52 uses DHCP to get WAN IP configurations, so phone
could access to network as long as there is DHCP server in it. If there is no
DHCP server available, phone has to be changed WAN network setting to
Static IP or PPPoE.
Setting PPPOE mode(For ADSL connection)
1. Get PPPoE account and password first.
2. Press Menu->Settings->Advanced Settings, then enter passwords, and
choose network ->WAN settings->Connection Mode, enter and choose
PPPoE through navigation keys and press the Save key.
3. Press Back, then choose PPPoE Set, press Enter.

4. The screen will show the current information. Press Del to delete it, then
input your PPPoE user and password and press Save.
5. Press Back six times to return to the idle screen.
6. Check the status. If the screen shows “Negotiating…” it shows that the
phone is trying to access to the PPPoE Server; if it shows an IP address,
then the phone has already get IP with PPPoE.
Setting Static IP mode(Static ADSL/Cable, or no PPPOE/DHCP network)
1. Prepare the network’s parameters first, such as IP Address, Net mask,
Default Gateway and DNS server IP address. If you don’t know this
information, please contact the service provider or technician of network.
2. Press Menu->Settings->Advanced Settings, then enter passwords, and
choose network ->WAN settings->Connection Mode, enter and choose
Static through navigation keys and press the Save key.
3. Press Back, then choose Static Set, press Enter.
4. The screen will show the current information, and then press Del to
delete. Input your IP address, Mask, Gateway, DNS and press Save to save
what you input.
5. Press Back six times to return to the idle screen.
6. Check the status, the screen shows “Static” .the screen shows the IP
address and gateway which were set just now, if the phone could display
the right time, it shows that Static IP mode takes effect.
Setting DHCP mode
1. Press Menu->Settings->Advanced Settings, then enter passwords, and
choose network ->WAN settings->Connection Mode, enter and choose
DHCP through navigation keys and press the Save key.
2. Press Back six times to return to the idle screen.
3. Check the status, the screen shows “DHCP”, If the screen shows the IP
address and gateway which were set just now, it shows that DHCP mode
takes effect.

3The basic function of F52
3.1 Making a call
3.1.1 Call Device
You can make a phone call via the following devices:
1、Pick up the handset，icon will be showed in the idle screen.
2、Press the Speaker button，icon will be showed in the idle screen.
3、Press the headset button if the headset is connected to the Headset Port in
advance.The icon will be showed in the idle screen.
You can also dial the number first, and choose the method you will use to speak
to the other party.
3.1.2 Call Methods
1. Speed Dial
In standby mode, you simply enter your number to dial and press [#] or
press [Redial] to make a call
2. Hook dialing
Pick up the handset and hear dial tone, you can start dialing. After
entering the destination number, press the [#] key, F52 can
immediately start connecting with each other. When you hear the
beep ... beep ... long beep, the other phone started ringing, until the
other party pick up the handset or use the speakerphone (time of the
call is displayed on the screen), you can start talking. When the call is
completed, replace the handset hang up the call.
3. Hands-free Dialing
Press the speakerphone key and hear a dial tone, you can start dialing.
After entering the destination number, press the [#] key, F52 can
immediately start connecting with each other. When you hear the
beep ... beep ... long beep, the other phone started ringing, until the
other party pick up the handset or use the speakerphone when you can
start talking. When the call is finished, press the Speakerphone key to
end the call.
4. Using the Redial button
If you try to call over the telephone, you can press [Redial] key to call a

recently dialed number one. Note that you restart the phone, the
system will clear the call log, dial [Redial] key at this time will be
invalid.
3.2 Answering a call
Answering an incoming call：
1. If you have no other line telephone, lift the handset using, or press the
Speaker button/ Answer softkey to answer using the speaker phone.
2. If you are on a call currently, press the answer softkey.
During the conversation, you can alternate between Headset and Speaker
phone by pressing the corresponding buttons or picking up the handset.
3.3 DND
Press DND softkey to active DND Mode. Further incoming calls will be
rejected and the display shows: icon. Press DND softkey twice to
deactivate DND mode. You can find the incoming call record in the Call
History.
3.4 Call Forward
This feature allows you to forward an incoming call to another phone
number. The display showed icon.
The following call forwarding events can be configured:
Off: Call forwarding is deactivated by default.
Always: Incoming calls are immediately forwarded.
Busy: Incoming calls are immediately forwarded when the phone is busy.
No Answer: Incoming calls are forwarded when the phone is not answered
after a specific period.
To configure Call Forward via Phone interface:
1. Press Menu ->Features->Enter->Call Forwarding->Enter.
2. There are 4 options: Disabled, Always, Busy, and No Answer.
3. If you choose one of them (except Disabled), enter the phone number
you want to forward your call to. Press Save to save the changes.
3.5 Call Hold
Press the Hold button or Hold softkey to put your active call on hold.。
1. If there is only one call on hold, press the hold softkey to retrieve the call.

2. If there are more than one call on hold, press the line button, and the Up/Down
button to highlight the call, then press the Unhold button to retrieve the call.
3.6 Call Waiting
1. Press Menu ->Features->Enter->Call Waiting->Enter.
2. Use the navigation keys to active or inactive call waiting.
3. Then press the Save to save the changes.
3.7 Call Transfer
1. Blind Transfer
During talk, press the key Transf, and then dial the number that you want to
transfer to, and finished by "#". Phone will transfer the current call to the third
party. After finishing transfer, the call you talk to will be hanged up. User cannot
select SIP line when phone transfers call.
2. Attended Transfer
During talk, press the key Transf, then input the number that you want to
transfer to and press Send. After that third party answers, then press Transfer
to complete the transfer. (You need enable call waiting and call transfer first). If
there are two calls, you can just talk to one, and keep hold to the other one. The
one who is keep hold cannot speak to you or hear from you. In other way, if user
wants to invite the third party during the call, they can press Conf to make calls
mode in conference mode. If user wants to stop conference, user can press Split.
(User must enable call waiting and three way call first).
Note: the server that user uses must support RFC3515 or it might not be used
3. Alert Transfer
During the talk, press Transf firstly, and then press Send after inputting the
number that you want to transfer. You are waiting for connection, now, press
Transf and the transfer will be done. (To use this feature, you need enable call
waiting and call transfer first).
3.8 Three-Way conference call
1. Press the Conf softkey during an active call.
2. The first call is placed on hold. Then you will hear a dial tone. Dial the number
to conference in, then press Send key.
3. When the call is answered, press Conf and add the first call to the conference.
4. If you want to release the conference, press Split key.

4Advanced function of F52
4.1 Click to dial
When user A browses in an appointed Web page, user A can click to call
user B via a link (this link to user B), then user A’s phone will ring, after A
hooks off, the phone will dial to B.
Notice：It needs a external software what supports click to dial.
4.2 Auto answer
When there is an incoming call, after no answer time, the phone will
answer the call automatically.
4.3 Hotline
You can set hotline number for every sip, and then enter the dialer
interface and after Warm Line Time, the phone will call out the hotline
number automatically.
4.4 Application
4.4.1 SMS
1) Press Menu ->Applications->Enter->SMS->Enter.
2) Use the navigation keys to highlight the options. You can read the
message in the Inbox/Outbox.
3) After view the new message, you can press Reply to reply the message,
and use the 2aB softkey to change the Input Method, when enter the reply
message, press OK, then use the navigation keys to select the line from
which you want to send, then Send.
4) If you want to write a message, you can press New and enter message.
Use the 2aB softkey to change the Input Method. When you input the
message you want to send, press OK, then use the navigation keys to select
the line from which you want to send, then Send.
5) If you want to delete the message, after view the message, press Del,
then you have three options to choose: Yes, All, No.

4.4.2 Memo
You can add some memos to record some important things to remind you.
Press Menu->Application->Memo->Enter->Add.
There are some options to configure: Mode, Date, Time, text, Ring. When
the configuration is completed, press Save.
4.4.3 Voice Mail
1) Press Menu->Application->Voice Mail->Enter.
2) Use the navigation keys to highlight the line for which you want to set,
press Edit, and use the navigation key to turn on the mode, and the input
the number. Press 2aB softkey to choose the proper input method.
3) Press Save to save the change.
4) To view the new voicemail, Press the Voicemail softkey directly. Press
Dial, then you may be prompted to enter the password, then you can listen
to your new and old messages.

5Other functions of F52
5.1Auto Handdown
1. Press Menu ->Features-> Enter->Auto Handdown-> Enter.
2. Set the Mode Enable through the navigation key, then set Time, unit is
minute, then press Save.
3. When the call ends, after the time that you have set, the phone will back
to the idle interface.
5.2Dial Plan
1. Press Menu ->Features-> Enter->Dial Plan-> Enter.
2. The following plans you can set: Press # to Send, Timeout to Send,
Timeout, Fixed Length Number, Press # to Do BXFER, BXFER On Onhook,
AXFER On Onhook. You can enable or disable each dial plan.
5.3Dial Peer
1. Press Menu ->Features-> Enter->Dial Peer-> Enter.
2. Press Add to enter the Edit interface, and then input number and destination.
For example: Number:1, Destination:1234, Then press Save.
3. Input 1# number in the dial interface, you can dial out 1234.
5.4Auto Redial
1. Press Menu ->Features-> Enter->Auto Redial-> Enter.
2. Choose Mode Enabled or Disabled through the navigation key. If you
choose Enable, you also need to set Interval and Times, and then press
Save.
3. After enable auto redial, calling out someone, if he is in busy, it will pop
up a prompt box whether to auto redial, press OK, the phone will call out
him according the Interval and Times that you set.
5.5Call completion
1. Press Menu ->Features-> Enter->Call Completion-> Enter.

2. Enable the function through the navigation key, and then Save.
3. Call out others, if he is in busy, it will pop up a prompt Call Completion
Waiting number? Press OK, when he is in idle, it will pop up a prompt Call
Completion Call number? Press OK, the phone will call out the number
automatically.
5.6Power Light
1. Press Menu ->Features-> Enter->Power Light-> Enter.
2. Enable this function through the navigation key.
5.7Hide DTMF
1. Press Menu ->Features-> Enter->Hide DTMF-> Enter.
2. Through the navigation key to choose: Disabled, All, Delay, Last Show.
When you set up a call with others and need to input the DTMF, the DTMF
will show as you have set.
5.8Password Dial
1. Press Menu ->Features-> Enter->Password Dial-> Enter.
2. Enable this function , you can also set Prefix and Length. For example，
you want call out 1234567 and you set Password Dial Prefix 123 and
Password Length 3, then enter the dial interface and input 1234567, and
then the screen will show 123***7.
5.9Action URL & Active URI
1. Action URL，achieve results com from a functional understanding that
end a phone Action produce a URL, Action which means the side of the phone
receieves incoming(Incoming call), outgoing calls(Outgoing call), turn DND(open
DND), hang up the phone(On hook), etc. To set the phone web page lists all its
support of the action, each action corresponds to a user-defined URL. When
generating an action the phone is issued for the URL HTTP Get, so as to achieve
the purpose of reporting their actions.
2. Active URI，achieve results come from a functional understanding that
the remote(eg PC) to send a URL to the phone, the phone received will produce
an action, such as dial , DND and so on. Enter the phone web pages
PHONE->FEATURE，enter the Active URL limit IP(such as a PC IP) Push XML

Enter the web page of the phone->PHONE->FEATURE, input Push XML
Server(e.g. PC’IP), then PC can push text, SMS, phonebook, advertisement,,
execute etc. to phone to update the message or the phone makes an action.
5.10 Push XML
Enter the web page of the phone->PHONE->FEATURE, input Push XML
Server(e.g. PC’IP), then PC can push text, SMS, phonebook, advertisement,,
execute etc. to phone to update the message or the phone makes an action.
6The Basic Settings of F52
6.1 Keyboard
1. Press Menu ->Settings-> Enter->Basic Settings->
Enter->Keyboard->Enter.
2. There are four items: DSS Key settings, Programmable Keys, Desktop
Long Pressed, Soft Key , You can set up respectively on them. Press the key
Enter to the interface, then use the navigation keys to choose the function
for the key according to you want.
3. Press the key OK to save.
6.2 Screen Settings
1. Press Menu ->Settings-> Enter->Basic Settings-> Enter->Screen
Settings->Enter.
2. You can set Contrast, Contrast Calibration and Backlight, press Enter and
use the navigation keys to set, then press the key Save.
6.3 Ring Settings
1. Press Menu ->Settings-> Enter->Basic Settings-> Enter->Ring
Settings->Enter.
2. You can set Ring Volume and Ring Type, press Enter and use the
navigation keys to set, then press the key Save. In the Ring Type, the
default system rings have nine and the custom ringtones have three that
can be set through the web page.