Fanvil C62 User manual

Fanvil Product User Manual
IP Phone
Model: C62
Corporate Headquarters
Fanvil Technology Co., Ltd
Address: Unit 4A, Building NO.7,
Tian An Industrial Park, Nan Shan District, Shenzhen 518054 China
Web Site: www. Fanvil.com
Tel: [phone]
Fax: [phone]

Safety Notices
Please read the following safety notices before installing or using this phone.
They are crucial for the safe and reliable operation of the device.
 Please use the external power supply that is included in the package. Other
power supplies may cause damage to the phone, affect the behavior or
induce noise.
 Before using the external power supply in the package, please check with
home power voltage. Inaccurate power voltage may cause fire and damage.
 Please do not damage the power cord. If power cord or plug is impaired, do
not use it, it may cause fire or electric shock.
 The plug-socket combination must be accessible at all times because it
serves as the main disconnecting device.
 Do not drop, knock or shake it. Rough handling can break internal circuit
boards.
 Do not install the device in places where there is direct sunlight. Also do
not put the device on carpets or cushions. It may cause fire or breakdown.
 Avoid exposure the phone to high temperature, below 0℃ or high humidity.
Avoid wetting the unit with any liquid.
 Do not attempt to open it. Non-expert handling of the device could damage
it. Consult your authorized dealer for help, or else it may cause fire, electric
shock and breakdown.
 Do not use harsh chemicals, cleaning solvents, or strong detergents to clean
it. Wipe it with a soft cloth that has been slightly dampened in a mild soap
and water solution.
 When lightning, do not touch power plug or phone line, it may cause an
electric shock.
 Do not install this phone in an ill-ventilated place.
 You are in a situation that could cause bodily injury. Before you work on
any equipment, be aware of the hazards involved with electrical circuitry
and be familiar with standard practices for preventing accidents.

Table of Content
1 INTRODUCING C62 VOIP PHONE ...................................................................................... 6
1.1 THANK YOU FOR YOUR PURCHASING C62 ............................................................................. 6
1.2 DELIVERY CONTENT............................................................................................................ 6
1.3 KEYPAD .............................................................................................................................. 6
1.4 PORT FOR CONNECTING .......................................................................................................8
1.5 ICON INTRODUCTION ........................................................................................................... 8
1.6 LED INTRODUCTION............................................................................................................9
2 INITIAL CONNECTING AND SETTING............................................................................ 11
2.1 CONNECT THE PHONE ........................................................................................................ 11
2.1.1 Connect to network....................................................................................................... 11
2.1.2 Power adaptor connection............................................................................................. 12
2.2 BASIC INITIALIZATION ....................................................................................................... 12
2.2.1 Network settings........................................................................................................... 12
3 C62’S BASIC FUNCTION..................................................................................................... 14
3.1 MAKING A CALL ................................................................................................................ 14
3.1.1 Call Device................................................................................................................... 14
3.1.2 Call Methods................................................................................................................ 14
3.2 ANSWERING A CALL .......................................................................................................... 14
3.3 DND ................................................................................................................................ 15
3.4 CALL FORWARD ................................................................................................................ 15
3.5 CALL HOLD....................................................................................................................... 15
3.6 CALL WAITING ................................................................................................................. 15
3.7 MUTE ............................................................................................................................... 16
3.8 CALL TRANSFER ................................................................................................................ 16
3.9 3-WAY CONFERENCE CALL ................................................................................................. 16
3.10 MULTIPLE-WAY CALL ......................................................................................................... 17
4 C62’S ADVANCED FUNCTION........................................................................................... 18
4.1 CALL PICKUP..................................................................................................................... 18
4.2 JOIN CALL ......................................................................................................................... 18
4.3 REDIAL / UNREDIAL .......................................................................................................... 18
4.4 CLICK TO DIAL .................................................................................................................. 19
4.5 CALL BACK ....................................................................................................................... 19
4.6 AUTO ANSWER .................................................................................................................. 19
4.7 HOTLINE ........................................................................................................................... 19
4.8 APPLICATION .................................................................................................................... 19
4.8.1 SMS ............................................................................................................................. 19
4.8.2 Memo........................................................................................................................... 20
4.8.3 Voice Mail ................................................................................................................... 20
4.9 PROGRAMMABLE KEY CONFIGURATION ............................................................................. 20

5 C62’S BASIC SETTING ........................................................................................................ 23
5.1 KEYBOAD ......................................................................................................................... 23
5.2 SCREEN SET ...................................................................................................................... 23
5.3 RINGER SET ...................................................................................................................... 23
5.4 VOICE VOLUME................................................................................................................. 23
5.5 TIME & DATE.................................................................................................................... 23
5.6 GREETING WORD .............................................................................................................. 24
5.7 LANGUAGE SET ................................................................................................................. 24
6 C62’S ADVANCED SETTINGS ............................................................................................ 25
6.1 ACCOUNT ......................................................................................................................... 25
6.2 NETWORK ......................................................................................................................... 25
6.3 SECURITY ......................................................................................................................... 25
6.4 MAINTENANCE.................................................................................................................. 25
6.5 FACTORY RESET ................................................................................................................ 25
7 WEB CONFIGURATION...................................................................................................... 26
7.1 INTRODUCTION OF CONFIGURATION ................................................................................... 26
7.1.1 Ways to configure......................................................................................................... 26
7.1.2 Password Configuration................................................................................................ 26
7.2 SETTING VIA WEB BROWSER............................................................................................... 26
7.3 CONFIGURATION VIA WEB................................................................................................ 27
7.3.1 BASIC ......................................................................................................................... 27
7.3.1.1 Status ................................................................................................................................ 27
7.3.1.2 Wizard............................................................................................................................... 28
7.3.1.3 Call Log ............................................................................................................................ 30
7.3.1.4 MMI SET.......................................................................................................................... 31
7.3.2 Network ....................................................................................................................... 32
7.3.2.1 WAN Config ..................................................................................................................... 32
7.3.2.2 LAN Config ...................................................................................................................... 34
7.3.2.3 Qos Config ........................................................................................................................ 35
7.3.2.4 Service Port ....................................................................................................................... 37
7.3.2.5 DHCP SERVER ................................................................................................................ 39
7.3.2.6 SNTP ................................................................................................................................ 40
7.3.3 VOIP............................................................................................................................ 42
7.3.3.1 SIP Config......................................................................................................................... 42
7.3.3.2 IAX2 Config...................................................................................................................... 47
7.3.3.3 Stun Config ....................................................................................................................... 48
7.3.3.4 DIAL PEER setting............................................................................................................ 50
7.3.4 Phone ........................................................................................................................... 53
7.3.4.1 DSP Config ....................................................................................................................... 53
7.3.4.2 Call Service....................................................................................................................... 54
7.3.4.3 Digital Map Configuration ................................................................................................. 57
7.3.4.4 Phone Book ....................................................................................................................... 58

7.3.4.5 Function Key..................................................................................................................... 60
7.3.5 Maintenance ................................................................................................................. 64
7.3.5.1 Auto Provision................................................................................................................... 64
7.3.5.2 Syslog Config.................................................................................................................... 65
7.3.5.3 Config Setting.................................................................................................................... 66
7.3.5.4 Update............................................................................................................................... 67
7.3.5.5 Account Config ................................................................................................................. 68
7.3.5.6 Reboot............................................................................................................................... 69
7.3.6 Security........................................................................................................................ 70
7.3.6.1 MMI Filter......................................................................................................................... 70
7.3.6.2 Firewall ............................................................................................................................. 71
7.3.6.3 NAT Config ...................................................................................................................... 73
7.3.6.4 VPN Config....................................................................................................................... 75
7.3.7 Logout.......................................................................................................................... 77
8 APPENDIX ............................................................................................................................. 78
8.1 SPECIFICATION .................................................................................................................. 78
8.1.1 Hardware...................................................................................................................... 78
Voice features........................................................................................................................... 78
8.1.2 Network features .......................................................................................................... 79
8.1.3 Maintenance and management ...................................................................................... 80
8.2 DIGIT-CHARACTER MAP TABLE .......................................................................................... 80

1 Introducing C62 VoIP Phone
1.1 Thank you for purchasing C62
Thank you for purchasing C62. C62 is a full-feature telephone that provides
voice communication over the same IP network that your computer uses. This
phone functions not only much like a traditional phone, allowing to place and
receive calls, and enjoy other features that traditional phone has, but also it own
many data services features which you could not expect from a traditional
telephone.
This guide will help you easily to use the various features and services
available on your phone.
1.2 Delivery Contents
Please check whether the delivery contains the following parts:
The base unit with display and keypad
The handset
The handset cable
The power supply
The Ethernet cable
The User Manual
IP Phone is designed to look like conventional phone; the following photo
shows a broad overview of the IP Phone.

1.3 Keypad
Key Key name Function Description
Navigation
Navigation key assist users for operating.
In idle state they have special function.
You can configure through the web page according
to your patterns of use.
Phone
Book
Access to phone book, and check the record list by
adding new records and revising the record. When
check the phone book records, press this key again
will return to idle interface.
mute Press this key in calling mode, and you can hear
the other side, and the other side cannot hear you.

Line1/2
/3/4
Here are four SIP lines; user could select any one
to make the call, if it has been registered.
Volume -/+
Turn down or turn up the volume by pressing these
two keys.
Redial
1. In the hook off /hands-free mode, use the key to
dial the last call number;
2. In stand-by mode, it has a function to check the
Outgoing Call.
Hands-free
Make the phone into hands-free mode.
Indicator
light
If the light blinking, indicate the phone has missed
call. It also can indicate there is new incoming call.
Soft key 1/2/3/4
Keys combination, include functions such as
History/PBook /DND /Menu /Del /Redial /Send /
Quit/Answer/Divert/Reject/Hold/Transfer/Conf/Cl
ose and so on.
Callers
View the Missed call, Incoming Call and Outgoing
Call.
Digital
keyboard
Inputting the phone number or DTMF.
DSS keys You can configure them with your own functions
in the web page.

1.4 Port for connecting
Port Port name description
Power switch Input: 5V AC, 1A
WAN 10/100M Connect it to ether Network
LAN 10/100M Connect it to PC
Headset Port type: RJ-9 connector
Handset Port type: RJ-9 connector
External console
interface Port type: RJ-45 direct connector
1.5 Icon introduction
Icon Description
Call out
Call in
Call hold
Auto answer
Call mute
Contact
DND(Do not Disturb)

In hand free mode
In handset mode
In headset mode
SMS
Missed call
Call forward
1.6 LED introduction
Table 1 Call/Line Appearance Button LEDs for BLF
LED Status Description
Steady green The object is in idle status
Slow blinking red The object is ringing
Steady red The object is active
Fast blinking red The object is not available
Off It is not active as call/line appearance
Table 2 Call/Line Appearance Button LEDs for Presence
LED Status Description
Steady green The object is online
Slow blinking red The object is ringing
Steady red The object is active
Fast blinking red The object is not available
Off It is not active as call/line appearance
Table 3Line key LEDs
LED Status Description
Steady green The account is active
Fast Blinking red There is an incoming call to the account
Slow Blinking red The call is on hold
Off Call/line appearance is active
Table 4 Power Indication LED
LED Status Description
Steady red Power on
Fast Blinking red There is an incoming call
Slow Blinking red There is a missed call

Off Power off

2 Initial connecting and Setting
2.1 Connect the phone
2.1.1 Connect to network
Step 1: Connect the IP Phone to the corporate IP network. Before you connect
the phone to the network, please check if your network can be accessed
normally.
You can do this in one of two ways, depending on how your workspace is set
up.
Direct network connection—by this method, you need at least one available
Ethernet port in your workspace. Use the Ethernet cable in the package to
connect WAN port on the back of your phone to the Ethernet port in your
workspace. Since this VoIP Phone has router functionality, whether you have a
broadband router or not, you can make direct network connect. The following
two figures are for your reference.
Shared network connection—Use this method if you have a single Ethernet
port in your workspace with your desktop computer already connected to it.
First, disconnect the Ethernet cable from the computer and attach it to the
WAN port on the back of your phone. Next, use the Ethernet cable in the
package to connect LAN port on the back of your phone to your desktop
computer. Your IP Phone now shares a network connection with your computer.
The following figure is for your reference.

Step 2: Connect the handset to the handset port by the handset cable in the
package.
Step 3: connect the power supply plug to the DC 5V adapter port on the back
of the phone. Use the power cable to connect the power supply to a standard
power outlet in your workspace.
Step 4: After power up, the phone’s LCD screen displays “Initializing”. Later,
a ready screen typically displays the date, time.
If your LCD screen displays different information from the above, you need
refer to the next section “Initial setting” to set your network online mode.
If your VoIP phone registers into corporate IP telephony Server, your phone is
ready to use.
2.1.2 Power adaptor connection
Make sure that the power you use is comply with the parameters of power
adaptor.
1. Plug power adaptor to power socket.
2. Plug power adaptor’s DC output to the DC5V port of C62 to start up.
3. There will be displayed “initializing” on the screen. After finishing startup,
phone will show current date and time and so forth.
4. If phone has registered to the server, you can place or answer calls.
2.2 Basic Initialization
C62 is provided with a plenty of functions and parameters for configuration.
User needs some network and VoIP knowledge so that he could understand the
meanings of parameters. In order to make user use the phone more easily and
conveniently, there are basic configurations introduced which is mandatory to
ensure phone calls available.
2.2.1 Network settings
Make sure that network is connected already before setting network of phone.
C62 uses DHCP to get WAN IP configurations, so phone could access to
network as long as there is DHCP server in it. If there is no DHCP server
available, phone has to be changed WAN network setting to Static IP or
PPPoE.

Setting PPPoE mode (for ADSL connection)
1. Get PPPoE account and password first.
2. Press soft4 (Menu)->Settings->Advanced Setting, then enter passwords(123),
and choose network ->WAN->Net Mode, enter and choose PPPoE through
navigation keys and press the Save key.
3. Press Soft4 (Quit), then choose PPPoE Set, press soft3 (enter).
4. The screen will show the current information. Press Soft1 (Del) to delete it,
then input your PPPoE user and password and press Soft3 (Save).
5. Press Soft3 (Quit) six times to return to the idle screen.
6. Check the status. If the screen shows “Negotiating…” it shows that the
phone is trying to access to the PPPoE Server; if it shows an IP address, then
the phone has already get IP with PPPoE.
Setting Static IP mode (static ADSL/Cable, or no PPPoE / DHCP network)
1. Prepare the network’s parameters first, such as IP Address, Net mask,
Default Gateway and DNS server IP addresses. If you don’t know these
information, please contact the service provider or technician of network.
2. Press Menu->Settings->Advanced Setting, then enter passwords(123), and
choose network ->WAN->Net Mode, enter and choose Static through
navigation keys and press the Save key.
3. Press Quit, then choose Static Set, press Enter.
4. The screen will show the current information, and then press Del to delete.
Input your IP address, Mask, Gateway, DNS, and press “save” key to save
what you input.
5. Press Quit six times to return to the idle screen.
6. Check the status, the screen shows “Static” .the screen shows the IP address
and gateway which were set just now, if the phone could display the right time,
it shows that Static IP mode takes effect.
Setting DHCP mode
1. Press Menu->Settings->Advanced Setting, then enter passwords, and choose
network ->WAN->Net Mode, enter and choose DHCP through navigation keys
and press the Save key.
2. Press Quit six times to return to the idle screen.
3. Check the status, the screen shows “DHCP”，If the screen shows the IP
address and gateway which were set just now, it shows that DHCP mode takes
effect.

3 C62’s basic function
3.1 Making a call
3.1.1 How to make/answer calls
You can make a phone call via the following devices:
1. Pick up the handset, icon will be showed in the idle screen.
2. Press the Speaker button, icon will be showed in the idle screen.
3. Press the Headset button if the headset is connected to the Headset Port in
advance. The icon will be showed in the idle screen.
3.1.2 Call Methods
You can press an available line button if there is more than one account, then
dial the number you want to call.
1. Press the Directory soft key, and then use the navigation key to highlight
you’re choosing.
2. Press History soft key, use the navigation key to highlight your choosing
(press Left/Right button to choose Missed Calls, Incoming Calls and Outgoing
Calls.
3. Press the Redial button to call the last number called.
4. Press the DSS keys which are set as speed dial buttons.
Then press the Send button or Send softkey to make the call if necessary.
3.2 Answering a call
Answering an incoming call
1. If you have just one incoming call, lift the handset, or press the Speaker
button/ Answer softkey to answer using the speakerphone, or press the headset
button to answer the call.
2. If you have already in calls and need to answer the new call, press the
answer softkey.
During the conversation, you can alternate between Headset, Handset and
Speaker phone by pressing the corresponding buttons or picking up the
handset.

3.3 DND
Press DND softkey to active DND Mode. Further incoming calls will be
rejected and the display shows: icon. Press DND softkey again to
deactivate DND mode. If there are some incoming calls rejected in DND mode,
you can find the incoming call records in the Call History.
3.4 Call Forward
This feature allows you to forward an incoming call to another phone number.
The display showed icon.
The following call forwarding events can be configured:
Off: Call forwarding is deactivated by default.
Always: Incoming calls are immediately forwarded.
Busy: Incoming calls are immediately forwarded when the phone is busy.
No Answer: Incoming calls are forwarded when the phone is not answered
after a specific period time.
To configure Call Forward via Phone interface:
1. Press Menu ->Features->Enter->Call Forward->Enter.
2. There are 4 options: Off, Always, Busy, No Answer.
3. If you choose one of them (except Off), enter the phone number you want
to forward your calls to. Press Save to save the changes.
3.5 Call Hold
1. Press the Hold button or Hold softkey to put your active call on hold.
2. If there is only one call on hold, press the Unhold softkey to retrieve the
call.
3. If there are more than one call on hold, press the line button, and the
Up/Down button to highlight the call, then press the Unhold button to retrieve
the call.
3.6 Call Waiting
1. Press Menu ->Features->Enter->Call Waiting->Enter.
2. Use the navigation keys to active or deactivate call waiting.
3. Then press the Save to save the changes.

3.7 Mute
Press Mute button during the conversation, icon will be showed in the LCD.
Then the other side will not hear you, but you can hear him. Press it again to
get the phone to normal conversation.
3.8 Call transfer
1. Blind Transfer
During talk, press the key Transf, and then dial the number that you want to
transfer to, and finished by "#". Phone will transfer the current call to the third
party. After finishing transfer, the call you talk to will be hanged up. User can
not select SIP line when phone transfers call.
2. Attended Transfer
During talk, press the key Transf, then input the number that you want to
transfer to and press soft key-Send. After that third party answers, then press
Transfer to complete the transfer. (You need enable call waiting and call
transfer first). If there are two calls, you can just talk to one, and keep hold to
the other one. The one who is keep hold cannot speak to you or hear from you.
Note: the server that user uses must support RFC3515 or it might not be used
3. Semi attended Transfer
During the talk, press Transf firstly, and then press soft key-Send after
inputting the number that you want to transfer. You are waiting for answering;
now, press Transf and the transfer will be done. (To use this feature, you need
enable call waiting and call transfer first).
3.9 3-way conference call
1. Press the Conf softkey during an active call.
2. The first call is placed on hold. Then you will hear a dial tone. Dial the
number to conference in, then press Send key.
3. When the call is answered, press Conf and add the first call to the
conference.
4. If you want to release the conference, press Split key.
3.10 Multiple-way call
If user has 4 line calls and wants to invite the five party during the call, they
can press Conf or Transf “New Call”, press OK, enter the number ,then press
Send and wait for the other party to answer. When the multiple-way calls, you

can press the arrow keys to select a call.

4 C62’s advanced function
4.1 Call pickup
Call pickup is implemented by simulating pickup function of PBX. it’s that,
when A calls B, B rings but no answer, at this moment, C can hook off and
input an appointed prefix plus B’s number, pick up A’s call and talk with A.
The following chart shows how to configure an appointed prefix in dial peer to
have call pick up function.
*1* means appointed prefix code. After making the above configuration, C can
dial *1* plus B’s phone number to pick up A’s call. User can set prefix in
random, in the case of no affecting current dialing rules.
4.2 Join call
When B is calling C, A can join in the existing call by inputting an appointed
prefix numbers plus B or C number, if B or C also supports join call.
The following chart shows how to configure an appointed prefix in dial peer to
have join call function.
*2* means appointed prefix code. After making the above configuration, A can
dial *2* plus B or C number to join B and C’s call. User can set prefix in
random, in the case of no affecting current dialing rules.
4.3 Redial / Unredial
If B is in busy line when A calls B, A will get notice: busy, please hang up. If
A want to connect B as soon as B is in idle, he can use redial function at the
moment and he can dials an appointed prefix number plus B’s number to
realize redial function.
What is redial function? A can’t not build a call with B when B is in busy, then
A will subscribe B’s calling mode at 60 second intervals. Once B is available,
A will get reminder of rings to hook off, while A hooks off, A will call B
automatically. If at this time A is occupied temporarily and unwilling to contact
B, A also can cancel the redial function by dialing an appointed prefix plus B’s
number before making the redial function.

*3* is appointed prefix code. After making the above configuration, A can dial
*3* plus B’s phone number to make the redial function.
*4* is appointed prefix code. After configuration, A can dial *4* to cancel
redial function.
User can set prefix in random, in the case of no affecting current dialing rules.
4.4 Click to dial
When user A browses in an appointed Web page, user A can click to call user
B via a link (this link to user B), then user A’s phone will ring, after A hooks
off, the phone will dial to B.
4.5 Call back
This function allows you dial out the last incoming phone call.
4.6 Auto answer
When there is an incoming call, after no answer time arrived, the phone will
answer the call automatically.
4.7 Hotline/Warmline
You can set hotline number for every sip, and dial the number immediately
when you hook off; if you set up Warm Line Time, the phone will play dial
tone first. After warm line time is timed out, phone would call out the hotline
number automatically
4.8 Application
4.8.1 SMS
1) Press Menu ->Application->Enter->SMS->Enter.
2) Use the navigation keys to highlight the options. You can read the message
in the Inbox/Outbox.
3) After view the new message, you can press Reply to reply the message, and
use the 123 softkey to change the Input Method, when enter the reply message,