fully Jarvis User manual

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
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Fully / Troubleshooting & Warranty / Desks
Type a question
My Jarvis is stuck. How do I reset it?

Select your handset to view your troubleshooting guide.

Jarvis Reset Video Demonstration

Prepare your desk for troubleshooting
 Remove any obstructions from underneath the desk.
support
S upport

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
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 Ensure your Control Box (Part H) is firmly attached. Go here for installation tips.
 Ensure that you are using the appropriate leg cable(s).
Missing the Leg Extension Cable? Contact us for a replacement.
Failure to install this cable can cause irreparable damage to your desk.
If your desk becomes lopsided at any point, stop troubleshooting and contact us.
Reset the cable connections
 Unplug the desk from power.

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
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 Unplug all cable connections under the desk, including any leg cable(s) at both ends.
 Reconnect all cables except the power cable. Ensure connections are firmly seated.
 Plug the desk back into power.
Reset the handset
 Hold the ▼ icon until the desk begins to move down. If the desk doesn't immediately start
to move down, you may need to hold for up to 15 seconds, release and hold again.
 Repeat this step up to three times until the desk begins to go down. The screen should read
RESET.
 Once the desk begins moving down, continue to hold the ▼ icon until the desk reaches its
lowest height, dips down slightly and then pops back up. If it doesn't pop up after 15
seconds, press and hold it again.

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
https://legacysupport.fully.com/hc/en-us/articles/12056688477847-My-Jarvis-is-stuck-How-do-I-reset-it-
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 Once the desk dips down and pops back up again, the reset is complete. The desk should
move in both directions and display the height on the screen.

Prepare your desk for troubleshooting
 Remove any obstructions from underneath the desk.
 Ensure your Control Box (Part H) is firmly secured. Go here for installation tips.
 Make sure that you are using the appropriate leg cable(s).
Missing the Leg Extension Cable? Contact us for a replacement.
Failure to install this cable can cause irreparable damage to your desk.

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
https://legacysupport.fully.com/hc/en-us/articles/12056688477847-My-Jarvis-is-stuck-How-do-I-reset-it-
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If the desk becomes uneven at any point, stop troubleshooting andcontact us.
Reset the cable connections
 Unplug the desk from power.

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
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 Unplug all cable connections under the desk, including any leg cable(s) at both ends.
 Reconnect all cables except the power cable. Ensure connections are firmly seated.
 Plug the desk back into power.
Reset the Handset
 Press and hold the pad of your finger on the Fully logo until the desk begins to move down.
Don't touch the underside of the handset during this step.
If the desk doesn't immediately start to move down, hold your finger on the Fully logo
again up to 15 seconds, release and hold again.
Repeat this step up to three times until the desk begins to move down.
 Once the desk begins moving down, continue to hold the Fully logo until the desk reaches
its lowest height, dips down slightly, and then pops back up.

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
https://legacysupport.fully.com/hc/en-us/articles/12056688477847-My-Jarvis-is-stuck-How-do-I-reset-it-
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If it doesn't pop up after 15 seconds, press and hold it again.
 Place your finger on the underside of the toggle.
If the desk begins to rise, the reset was successful.

Prepare your desk for troubleshooting
 Remove any obstructions from underneath the desk.
 Ensure your Control Box (Part H) is firmly attached. Go here for installation tips.
If the desk becomes uneven at any point, stop troubleshooting andcontact us.
Reset all cable connections
 U nplu g t he de s k f rom pow e r .
 Unplug all cable connections under the desk, including any leg cable(s) at both ends.
 Reconnect all cables e x ce pt t he pow e r cab l e . E nsur e a ll c onn ec t i ons a r e fi rmly s ea t ed .
 Plug the desk back into power.
Reset the handset

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
https://legacysupport.fully.com/hc/en-us/articles/12056688477847-My-Jarvis-is-stuck-How-do-I-reset-it-
8/10
 Hold the down arrow until the desk begins to move down.
If the desk doesn't immediately start to move down, hold the down arrow for up to 10
seconds, release, and hold again.
Repeat this step up to three times until the desk begins to move down.
The screen should read RST (looks like ASR).
 Once the desk begins moving down, continue to hold the down arrow until the desk
reaches its lowest height, dips down slightly, and then pops back up.
If it doesn't pop up after 10 seconds, press and hold it again.
 Once the desk dips down and pops back up again, the reset is complete.
The desk should move in both directions and display the height on the screen.

Prepare your desk for troubleshooting
 Remove any obstructions from underneath the desk.
 Ensure your Control Box (Part H) is firmly attached. Go here for installation tips.
If the desk becomes uneven at any point, stop troubleshooting and contact us.
Reset all cable connections.

6/8/23, 8:59 AM
My Jarvis is stuck. How do I reset it? – Fully
https://legacysupport.fully.com/hc/en-us/articles/12056688477847-My-Jarvis-is-stuck-How-do-I-reset-it-
9/10
 Unplug the desk from power.
 Unplug all cable connections under the desk, including any leg cable(s) at both ends.
 Reconnect all cables except the power cable. Ensure connections are firmly seated.
 Plug the desk back into power.
Reset the handset
 Hold the down arrow until the desk begins to move down. If the desk doesn't immediately
start to move down, you may need to hold for up to 15 seconds, release and hold again .
 Repeat this step up to three times until the desk begins to go down.
 Once the desk begins moving down, continue to hold the down arrow until the desk
reaches its lowest height, dips down slightly and then pops back up. If it doesn't pop up
after 10 seconds, press and hold it again.
 Once the desk dips down and pops back up again, the reset is complete.
_________________________________________________
Your Jarvis is backed by a 15-year warranty on all frame and electrical parts. If these steps
don't resolve your issue, we'll provide personalized support until your desk is up and running
again.
Get in touch with us.
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