GE Telligence Patient-Staff Communications... User manual

GE
Security
Telligence Patient-Staff CommunicationsSystem
Operation Manual
P/N 3101050 • REV 1.0 • 21SEP06

Copyright Copyright © 2006 GE Security, Inc. All rights reserved.
This document may not be copied in whole or in part or otherwise reproduced without
prior written consent from GE Security, Inc., except where specifically permitted under U.S.
and international copyright law.
Document number: 3101050 Revision: 1.0
Disclaimer The information in this document is subject to change without notice. GE Security, Inc.
(“GE Security”) assumes no responsibility for inaccuracies or omissions and specifically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence,
directly or indirectly, of the use or application of any of the contents of this document. For
the latest documentation, contact your local supplier or visit us online at
www.gesecurity.com.
This publication may contain examples of screen captures and reports used in daily
operations. Examples may include fictitious names of individuals and companies. Any
similarity to names and addresses of actual businesses or persons is entirely coincidental.
Trademarks and patents GE and the GE monogram are registered trademarks of General Electric Company. The
Telligence Patient-Staff Communication System name and logo are registered trademarks
of GE Security.
ProCare 6000 is a registered trademark, and ARMS ip, BedConnect, ColorTouch, DuraPin,
Infinity, NetBoard, PowerSwitch, and Telligence are trademarks of GE Security.
Other trade names used in this document may be trademarks or registered trademarks of
the manufacturers or vendors of the respective products.
CURBELL is a registered trademark of Curbell, Inc.
Emergin Communications Gateway is a trademark of SpectraLink Corporation.
Hill-Rom is a registered trademark of Hill-Rom Services, Inc.
SpectraLink is a registered trademark of SpectraLink Corporation.
Stryker is a registered trademark of Stryker Corp.
Intended use This product is to be used only for the purpose for which it was designed; refer to the data
sheet and user documentation for details. For the latest product information, contact your
local supplier or visit us online at www.gesecurity.com.
FCC compliance This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications.
You are cautioned that any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
HIPAA disclaimer All examples of patient information in this document are fictitious. Any resemblance to a
real patient or facility is purely coincidental. The owners and users of this product are
solely responsible for complying with all applicable patient information laws. The users, by
their use of this product, agree to indemnify the manufacturer and/or seller of this
product against all claims, litigation, and suits filed for patient information violations.

Telligence Patient-Staff Communication System Operation Manual i
Content
Important information • iii
Chapter 1 General information • 1
Introduction • 2
Basic system functions • 5
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator • 9
The ColorTouch VoIP Staff Console • 10
The ColorTouch VoIP Annunciator • 11
Shared features and functions • 12
Device supervision • 17
Complementary equipment • 17
Configuration settings for staff consoles and annunciators • 17
Overview of nurse call alerts at the staff console • 19
Chapter 3 Using staff consoles and annunciators • 21
Displaying the screen you need • 23
Answering calls • 24
Adjusting the volume of voice communications and alert tones • 25
Temporarily silencing alert tones • 27
Placing calls • 28
Clearing calls from the system • 30
Upgrading calls to higher priorities • 31
Configuring call priorities for a staff or patient station • 32
Canceling normal priority calls from telephones or wireless devices • 34
Working with reminders • 35
Calibrating staff consoles and annunciators • 40
Cleaning staff consoles and annunciators • 41
Maintenance notes • 43
Ergonomic recommendations • 44
Resolving staff console and annunciator problems • 45
Chapter 4 Patient stations • 47
Basic functions • 49
Associated stations and linked buttons • 53
Using patient stations • 58
Using patient call devices • 62
Patient station receptacles • 77
Resolving patient room station problems • 87
Chapter 5 Staff/duty stations • 89
Overview of staff/duty stations • 91
Registering staff presence • 99
Staff follow function • 101
Overview of permanent duty stations • 102
Other staff stations • 103
Cleaning staff stations • 114
Resolving staff station problems • 115

ii Telligence Patient-Staff Communication System Operation Manual
Chapter 6 Dome lights • 117
Overview • 118
Dome light activation • 119
Dome light models • 122
Appendix A Wireless phones and pagers • 125
Overview • 126
Wireless phones and pager systems • 127
Glossary • 129
Index • 130

Telligence Patient-Staff Communication System Operation Manual iii
Important information
Regulatory issues
Telligence units comply with UL and CAN/ULC and are listed to both
US and Canadian requirements. The products will also comply with
the emissions rules of the Federal Communications Commission
(FCC) and Industry Canada. Check with local and state codes for the
required regulations in your area.
The Telligence System has been designed and pre-tested under
standardized testing conditions to not react to ESD phenomena.
The supplemental equipment that can be added to this system may
be separately listed per any of the following standards or categories:
• UL 114 Office Appliances and Business Equipment
• UL 478 Electronic Data Processing Equipment
• UL 1950 Information Technology Equipment including Electrical
Business Equipment
• UL 60950 Information Technology Equipment
• UL 544 Medical and Dental Equipment
• UL 60601-1 Medical Electrical Equipment
• UL 217 Single and Multiple Station Smoke Alarms
• UL 268 Smoke Detectors for Fire Protective Signaling Systems
• UL 1778 Uninterruptible Power Supply Equipment
The Telligence Patient-Staff Communication System can be
connected to supervised smoke detectors and fire alarm systems
only. Any fire alarm signal annunciated by the Telligence System is
considered supplemental only. The Telligence System is not, and
shall not be considered, a primary fire alarm system.
Industry Canada compliance statement
This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus as set out in the
interference-causing equipment standard entitled “Digital
Apparatus,” ICES-003 of Industry Canada.

iv Telligence Patient-Staff Communication System Operation Manual

Telligence Patient-Staff Communication System Operation Manual 1
Chapter 1
General information
Summary
This chapter briefly introduces the Telligence Patient-Staff
Communication System. This includes a brief description of the basic
types of equipment and software available for Telligence systems,
and a first look at how Telligence helps patients and staff members
perform basic functions. This chapter also lists additional
documents that may be useful to you and gives the telephone
number for contacting the GE Security technical support team.
Content
Introduction • 2
Basic equipment types • 2
Basic system functions • 5
Calls to the nurses’ station • 5
Configuration settings • 5
Related documentation • 6
Technical support • 7

Chapter 1
General information
2 Telligence Patient-Staff Communication System Operation Manual
Introduction
Basic equipment types
The Telligence system includes three fundamental equipment types:
• Equipment for monitoring and responding to calls
• Equipment for calling the nursing station
• Additional equipment that supports the overall nurse call
system
Equipment for monitoring and responding to calls
Staff consoles allow nursing station staff to monitor active calls, and
to place and respond to calls from patients and staff. Staff consoles
are also used to configure call priorities for individual staff and
patient stations.
Figure 1: Staff console (left), and annunciator (right)
Wall-mounted annunciators can provide the same functionality in
areas such as staff rooms and PBX rooms that are located some
distance from the nursing station.
Equipment for calling the nursing station
Staff and patients can contact the station using a variety of audio-
equipped and nonaudio-equipped stations. Smart patient stations
like the one shown at left are mounted near beds in patient rooms.
They provide receptacles for pillow speakers, call cords, and
electronic bed control panels, which allow patients to call the
nursing unit from a bed or chair.
Figure 2: Smart patient station

Chapter 1
General information
Telligence Patient-Staff Communication System Operation Manual 3
Staff members use the patient station call buttons to call the
nursing station or to signal a code blue or staff emergency. Patient
stations have built-in speakers and microphones for two-way voice
communication.
Staff and patient rooms may also be equipped with smart staff/duty
stations like the one shown at left. These devices have call buttons
that allow staff members to signal the nursing station for
assistance, or to signal code blue or staff emergencies. Like patient
stations, staff/duty stations are audio-equipped, supporting two-
way voice communication.
A number of peripheral nonaudio-equipped communication stations
may also be installed. These include code blue stations, staff
emergency stations, lavatory stations and others. Lavatory stations
provide receptacles for pull cords, so that patients can call for help
from the lavatory or shower. Peripheral stations do not support
voice communication.
Finally, patient stations and call stations with equipment receptacles
allow critical equipment to be connected and monitored by the
nurse call system.
Additional equipment
Corridor lights are installed outside patient rooms or at the entrance
to duty areas to show which rooms need assistance. Some models
also sound a buzzer, and most models can flash multiple lights
simultaneously. The flash rate and color can be used to indicate the
call priority, the staff levels whose assistance is needed, and other
information.
Presence stations installed near doorways are used by nursing staff
to register their location as they move about the facility. Presence
stations can also be used to indicate the presence of visitors,
physicians, and so forth.
A computer running Telligence or PC Connect applications may also
be available. Depending on the system components installed at your
facility, you may have access to one or more of the following
software applications:
Table 1 Software available for Telligence systems
Application Description
PC Assignments Used to create shifts, assign pocket pagers to staff members, and assign staff
members to patient beds.
PC Messaging Used for sending text messages to other staff members.
PC Reporting (ARMS ip) Used for generating reports based on nurse call data, and for maintaining a
permanent record of nurse call activity.
NetBoard Replaces the whiteboards that were traditionally used to record room
assignments and other patient data.
Figure 3: Smart staff/duty station

Chapter 1
General information
4 Telligence Patient-Staff Communication System Operation Manual
List View client Displays a list of nurse calls and reminders in order of priority, and provides quick
access to details about each call.
Map View client Displays nurse call activity and staff presence on a map of the nursing unit.

Chapter 1
General information
Telligence Patient-Staff Communication System Operation Manual 5
Basic system functions
Calls to the nurses’ station
Patient calls
Patients can call the nursing station from a bed or chair using pillow
speakers, call cords, or buttons on electronic bed control panels.
These devices are connected to patient stations mounted on the
wall near the bed.
Call cord stations and lavatory stations allow patients to call for
assistance from the lavatory or shower.
Staff calls
From patient or staff rooms you can call the nursing station by
pressing buttons on audio stations, or from a range of peripheral
nurse call stations.
Call answering and initiation
While in the nursing station, you can answer or initiate calls to
patients, staff, and other nursing stations using the primary staff
console. You can perform the same tasks in staff rooms equipped
with wall-mounted annunciators.
Reminders
You can set reminders for calls that cannot be immediately
addressed. Requests of any call priority (i.e., ranging from room
alarm and code blue down through normal priority) can be placed
on reminder. Nurse call priority names are abbreviated in the
reminder list.
Configuration settings
Priority levels for specific call types
Specific priority levels are applied to specific types of calls. For
example, calls sent by pressing the nurse call button on a pillow
speaker have a lower priority than calls sent by pressing the Staff
Emergency button on a patient station. The labels and priority levels
given to specific call types are determined locally and applied to
individual patient stations. You can set priority levels for call types
from the ESM host server, or from a computer connected to the
Telligence network. For more information on configuring call
priorities, see "Configuring call priorities for a staff or patient station"
on page 32.

Chapter 1
General information
6 Telligence Patient-Staff Communication System Operation Manual
Patient privacy
The Health Insurance Portability & Accountability Act (HIPAA)
dictates strict requirements for maintaining the security and
confidentiality of patient health information. For more information
on privacy settings, see "Handset and speakerphone" on page 10,
and "Placing the patient station in privacy mode" on page 60.
Coverage areas
Nursing duty areas are grouped to form specific nurse call coverage
areas within nursing units. Each coverage area is served by a
network of nurse call devices and a staff console, to which all nurse
calls within the coverage area report. This is called the primary staff
console.
Calls from monitored equipment
The staff console can oversee or supervise the communication
function of another staff console, annunciator, staff or patient
station, or peripheral device. If the device under supervision should
lose its ability to communicate, the system sends an error message
to every staff console and annunciator that has supervision or
failure coverage for that duty area.
Registration of staff presence
Caregivers can show where they are located by pressing a button
on staff presence stations installed near the doorways of patient
and staff rooms.
Staff presence data is used with the Staff Follow function. This
function provides a method of alerting caregivers as they move
about the nursing unit. Staff follow can be configured per room to
tone for either calls in the same duty area or calls covered by the
same primary staff console.
As a staff member enters a room, he or she presses a button on the
presence station. If a call has come in from the configured coverage
area, the patient station or staff station in the room emits a tone.
Related documentation
The manuals and online help systems listed in the following table
supply additional information that you may find useful.
Note: Map View Client and List View Client user documentation
consists only of online help documentation.
Table 2: Sources of additional information
Model Description Document Document Number
439-0021 PC Reporting (ARMS ip) ARMS ip User Guide 427-07-00053

Chapter 1
General information
Telligence Patient-Staff Communication System Operation Manual 7
Table 2: Sources of additional information
Model Description Document Document Number
ARMS ip Administrator
Guide
427-07-00054
ARMS ip Quick Start Guide 427-07-00066
439-0028/29 PC Assignments User Guide 3100800
Supervisor Guide 3100801
439-0032 PC Messaging User Guide 3100802
439-0034/35/36/37 NetBoard NetBoard User Guide 3100855
List View and Map View Online help system 427-22-00038
Technical support
If you need technical support for any Telligence System device,
contact the GE Security Technical Services Department at
1-866-226-2126, from 8:00 a.m. to 5:00 p.m., Eastern Standard Time.

Chapter 1
General information
8 Telligence Patient-Staff Communication System Operation Manual

Telligence Patient-Staff Communication System Operation Manual 9
Chapter 2
Overview of the
ColorTouch Staff Console
and Annunciator
Summary
The equipment used to monitor and respond to nurse calls is the
ColorTouch VoIP Staff Console and the ColorTouch VoIP
Annunciator. This chapter introduces the basic features of these
devices. For instructions on using staff consoles and annunciators,
see Chapter 3 "Using staff consoles and annunciators" starting on
page 21.
Content
The ColorTouch VoIP Staff Console • 10
The ColorTouch VoIP Annunciator • 11
Shared features and functions • 12
ColorTouch monitor • 12
Screens displayed on staff consoles and annunciators • 12
Device supervision • 17
Complementary equipment • 17
Configuration settings for staff consoles and annunciators • 17
Templates and coverage modes • 17
Overview of nurse call alerts at the staff console • 19

Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
10 Telligence Patient-Staff Communication System Operation Manual
The ColorTouch VoIP Staff Console
The staff console used in the Telligence system is the ColorTouch
VoIP Staff Console (model HC-CONSOLE).
Figure 4: ColorTouch VoIP Staff Console (model HC-CONSOLE)
The staff console is the primary call center of the patient-staff
communication system. Typically placed in nursing stations, staff
consoles are used for the following tasks:
• Answering calls
• Setting call reminders
• Upgrading calls to higher priorities
• Placing calls to patients and staff
• Speaking with staff members at other staff consoles or
annunciators
• Configuring call priorities for individual staff and patient stations
Handset and speakerphone
The staff console includes a standard telephone handset and cradle
— for use where patient information can easily be overheard — and
a speaker and microphone for hands-free operation in more private
areas.
Both the handset and speaker phone are full duplex. This means
that you will be able to hear the caller’s voice even while you are
speaking.

Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
Telligence Patient-Staff Communication System Operation Manual 11
The ColorTouch VoIP Annunciator
The annunciator used in the Telligence system is the ColorTouch
Annunciator (model HC-ANN).
Figure 5: Model HC-ANNUN ColorTouch VoIP Annunciator)
The annunciator is a wall-mounted device similar to the staff
console. Annunciators are typically located in staff rooms, PBX
rooms, or other locations some distance from the nurses’ station.
Depending on how it is configured, the annunciator can be used to
perform the same tasks as the staff console. The annunciator
typically plays a supporting role.
Annunciators can be set to display nurse call activity or to supervise
other devices. Annunciators are best used in locations where
sensitive patient information cannot easily be overheard by visitors
and other members of the public.

Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
12 Telligence Patient-Staff Communication System Operation Manual
Shared features and functions
ColorTouch monitor
Both the staff console and the annunciator display information on a
touch screen. You can work with nurse calls and perform other
functions by lightly touching command buttons on the screen.
Staff consoles and annunciators sound a tone to alert you when
new calls are received and when reminders expire. The volume can
be adjusted and the alert tone can be silenced temporarily — the
tone will be automatically re-energized when the next call comes in
or when a preset maximum time elapses, whichever comes first.
While you can change the alert tone volume, it is not possible to turn
alert tones off.
The staff console and the annunciator only annunciate calls from
covered duty areas. If not configured to cover any duty areas, no
calls will be annunciated.
Screens displayed on staff consoles and annunciators
Staff consoles and annunciators display five separate pages or
screens — the Call screen, Audio screen, Reminders screen, Room
List, and Admin screen. This section shows the types of information
displayed on each screen, how to find the screen you need, and how
to use the command buttons and other controls found on each.
The Call screen
The Call screen lists incoming calls in order of priority and is the
default screen. It is used for monitoring and answering nurse calls.

Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
Telligence Patient-Staff Communication System Operation Manual 13
Figure 6: The Call screen
Scrolls the screen to
show calls listed above
or below the window
Call lis
t
Connects the staff console
to an incoming call
Displays a dialog box for
setting a reminder for the
caregivers assigned to the
caller
Turns the staff console
alert tone on or off
Opens the Calls screen
Caller’s room
or bed ID Call
priority Elapsed time
The Call screen displays the following information for each call:
• Name of the room or bed where the call was placed
• Call priority
• Time elapsed since the call was made or recalled from reminder
In addition to calls from patients and staff, the Call screen lists the
following items, as well:
• System calls generated when a call reminder times out
• System calls generated by alarm conditions of medical
equipment that is connected to the nurse call system
• Error messages generated by communication failure of
supervised nurse call system devices
Instructions for using the Call screen is found in Chapter 3 "Using
staff consoles and annunciators" starting on page 21.
The Audio screen
The Audio screen is displayed when you answer a call. You can use
this screen to upgrade the call to a higher priority, set a reminder,
dial a room or bed number to place a new call, and adjust the
volume on the staff console or on the staff or patient station to
which you are connected.
Figure 7: Command buttons on the Audio screen

Chapter 2
Overview of the ColorTouch Staff Console and Annunciator
14 Telligence Patient-Staff Communication System Operation Manual
The caller’s room
or bed number
Lets you dial patient stations, staff stations, pillow
speakers, staff consoles or annunciators
Call priority
or type
The time elapsed since the
call was received
3101A Housekeeping
00:30
Lets you set a call reminder
Lets you change the incoming call volume, alert
tones, and the call volume heard on the audio
station to which you are connected
Opens the Audio screen
Lets you assign a higher priority to the current call
Lets you silence the current alert tone temporarily.
The tone will be reinstated when the next call comes
in, or when the preset maximum time elapses,
whichever comes first.
Reminders screen
The Reminders screen lists calls for which reminders have been set.
Each reminder shows the staff level (for example, RN, LPN, or aide)
whose assistance is needed.
Figure 8: The reminder screen
Scrolls up or
down to show
complete call
list
Caller’s room
or bed ID Call priority Elapsed time
Red, yellow, and green cells indicate
whether the reminder is for a first,
second, or third level staff member
Opens the
reminders screen. Also
shows how many reminders
are currently active.
Cancels the
selected
reminder
Lets you silence
the alert tone
temporarily.
The tone will be
reinstated when
the next call
comes in, or
when the preset
maximum time
elapses, which-
ever comes first
Connects the
staff console to
the selected
reminder (call)
Displays a
dialog box
for setting a
reminder
You can perform the following tasks from the Reminders screen:
• Set a reminder for the caller’s assigned caregivers