
ECturn & ECturn Inside
14
Troubleshooting
5 Troubleshooting
Problem Cause Remedy
Door only opens and clos-
es slowly
Obstruction in travel path XRemove obstruction and check door leaf
for ease of movement
XHave the door close completely once;
door moves after obstruction at a safe
speed until the complete closing proce-
dure has been completed.
Closing safety indicator (SIS) soiled XClean the closing safety indicator
XHave the door close completely once;
door moves after obstruction at a safe
speed until the complete closing proce-
dure has been completed.
Closing safety indicator (SIS) misaligned or
defective
XNotify a service technician
Door opens and closes
constantly
Obstruction in travel path XClear the obstruction
Irradiation or reections, e.g. reective
oor, falling rain
XCheck detection area of movement
detector
Misaligned movement detector XCheck detection area of movement
detector
Door only opens a crack Obstruction in travel path XRemove obstruction and check door leaf
for ease of movement
Door does not open Obstruction in travel path XRemove obstruction and check door leaf
for ease of movement
Movement detector misaligned or defec-
tive (outside)
XCheck the movement detector, notify a
service technician if necessary
Stop switch activated XStop switch unlock
“Night” mode of operation XSelect a dierent mode of operation
Door locked mechanically Xdoor unlocking
Electric strike does not release XNotify a service technician
Drive defective XNotify a service technician
Door does not close
(After 4min. of permanent
activation by the safety in-
dicator, the ECturn / ECturn
Inside automatically closes
the door in low-energy
mode)
Closing safety indicator (SIS) soiled XClean the closing safety indicator (SIS)
Closing safety indicator (SIS) misaligned or
defective
XNotify a service technician
Obstruction in travel path XRemove obstruction and check door leaf
for ease of movement
Movement detector triggers constantly XCheck the movement detector, notify a
service technician if necessary
“Hold open” mode of operation XSelect a dierent mode of operation
Current impulse push button function
controls
XTerminate activation by pressing the push
button again
Display programme switch
cannot be operated
Display programme switch is disabled XActivate key switch for release
Display programme switch defective XNotify a service technician
Display programme switch
displays 88
Connection between display programme
switch and control unit faulty
XNotify a service technician
Display programme switch or control unit
defective
XNotify a service technician
Display programme switch
is dark
Mains power failure XCheck mains fuse
Connection between display programme
switch and control unit faulty
XNotify a service technician
Display programme switch or control unit
defective
XNotify a service technician
Display of fault messages
on the display programme
switch
Fault in the door system XNote fault messages. Up to 10 dierent
fault messages can occur in succession.
The display changes about every 10sec-
onds.
XNotify a service technician
Mode of operation LED
ashes red, green or blue
Fault message XNotify a service technician
Operating mode LED ash-
es yellow (2x fast)
Initialisation after power failure XWait for initialisation drive.
210623_GEZE_ID 196257-00_BHB-ECturn_EN.indd 14 7/18/2021 14:00:32