Goldmedal 3077-00-000 User manual

© 2021 Gold Medal Products Co.
Part No. 110075
Instruction Manual
10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA
Floss Maxx
®
Model No. 3077-00-000

Floss Maxx Model No. 3077-00-000
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SAFETY PRECAUTIONS
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle. Keep cord and plug off the ground and away
from moisture. Always unplug the equipment before cleaning or servicing.
DO NOT immerse any part of this equipment in water.
DO NOT use a water jet or excessive water when cleaning.
008_012221
DANGER
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment
will void the warranty and may cause a dangerous condition. This appliance
is not intended to be operated by means of an external timer or separate
remote-control system. NEVER make alterations to this equipment. Read the
Installation, Operating, and Maintenance Instructions thoroughly before
installing, servicing, or operating this equipment.
014_020416
WARNING
Floss head rotates at high speeds. Operator MUST keep hands and face
clear of the floss head to avoid injury. Operator must wear eye protection.
Keep all spectators at a reasonable distance, and use a Floss Bubble for
added customer protection.
015_062714
WARNING
Keep all foreign objects out of floss head. To avoid eye injury, DO NOT fill
floss head with sugar while the head is on and rotating.
016_010914
WARNING
Burn Hazard. DO NOT touch spinner head. Allow to cool before cleaning or
servicing. Avoid contact with molten sugar.
006_092414
WARNING
ALWAYS wear safety glasses when servicing this equipment.
010_010914
WARNING
No user serviceable parts inside. Refer servicing to qualified service
personnel.
011_051514

Floss Maxx Model No. 3077-00-000
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WARNING
Read and understand operator’s manual and all other safety instructions
before using this equipment. To order copies of the operator’s manual go to
gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive,
Cincinnati, OH 45241 USA 1-(800)-543-0862
022_060215
WARNING
DO NOT allow direct contact of this equipment by the public when used in
food service locations. Only personnel trained and experienced in the
equipment operation may operate this equipment.
Carefully read all instructions before operation.
012_010914
WARNING
This machine is NOT to be operated by minors.
007_010914
CAUTION
If the supply cord is damaged, it must be replaced by Gold Medal Products Co.,
its service agent or similarly qualified persons in order to avoid a hazard.
039_080614
Note:Improvements are always being made to Gold Medal’s equipment. This information
may not be the latest available for your purposes. It is critical that you call Gold Medal’s
Technical Service Department at 1-800-543-0862 for any questions about your
machine operations, replacement parts, or any service questions. (Gold Medal
Products Co. does not assume any liability for injury due to careless handling and/or
reckless operation of this equipment.) General images may be used in manual for
reference only.

Floss Maxx Model No. 3077-00-000
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INSTALLATION INSTRUCTIONS
Inspection of Shipment
After unpacking, check thoroughly for any damage which may have occurred in transit. Claims
should be filed immediately with the transportation company. The warranty does not cover
damage that occurs in transit, or damage caused by abuse, or consequential damage due to the
operation of this machine, since it is beyond our control (reference warranty in back of manual).
Manual
Read and understand the operator’s manual and all other safety instructions before using this
equipment. To order copies of the operator’s manual go to gmpopcorn.com or write to Gold
Medal Products Co., 10700 Medallion Drive, Cincinnati, OH 45241 USA 1-(800)-543-0862.
Model Description
3077-00-000: Floss Maxx Cotton Candy Machine with aluminum floss pan.
Items Included with this Unit
Aluminum Floss Pan
(PN 42040)
Whirlgrip Floss Stabilizer
(PN 3010)
Instruction
Manual
Registration
Warranty Card

Floss Maxx Model No. 3077-00-000
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Setup for Use (General reference images shown)
Step 4: Check the floss ribbon(s) (heating element) located
inside the head assembly; make sure it has not shaken out of the
band during transportation. If ribbon is out of band, push it back
into place manually, before plu
gging in machine.
Floss Ribbon
shown correctly
sitting in band.
Band
Step 3: Place floss pan on
unit
—make sure bowl stop
is
rotated out of the way.
Bell Housing
Lock-N-Go
Handle
Step 1: Set unit on a level
surface.
DO NOT lift unit
by spinner head.
Step 5: Install Floss Stabilizer
(
see instructions on next page).
Unit should be cleaned prior to use (reference Care and Cleaning section of this manual).
Spinner Head
Step 2: Lock-N-Go® handles are used for transport ONLY. Rotate
both handles to
UNLOCK unit and allow the bell housing to "float"
freely on the springs
for operation.This also rotates the bowl stop
out of the way
—the floss bowl will not fit with bowl stop “up”.
DO NOT operate with handles in
the transport position.
Bowl Stop

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Whirlgrip Floss Stabilizer
Installation Instructions
Unit must be OFF, and cool to install Floss Stabilizer. Place Floss Pan on unit and install Whirl
Grip Floss Stabilizer (Item No. 3010) as shown below. Kit includes: Floss Stabilizer/screening
(P/N 43032), and (6) Whirlgrip Clips (P/N 77470). Clips are designed to provide air space
between screening and floss pan.
Step 1: Place Whirl Clips
over rim of pan with hooks
facing inside.
Step 2: Hang Stabilizer on top,
up facing hook. Screening should
be about flush with top of pan.
Step 3: Gently pull screening
down and attach t
o bottom,
down facing hook.
Step 4: Repeat for all clips keeping equal spacing around pan (number of clips varies by model).
Allow air space between pan and screening for proper operation.
Allow air space for
proper operation.
Top View of Floss Pan

Floss Maxx Model No. 3077-00-000
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Electrical Requirements
The following power supply must be provided (reference unit Data Plate for Wattage requirement):
120 V~, 60 Hz
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle. Keep cord and plug off the ground and away
from moisture. Always unplug the equipment before cleaning or servicing.
DO NOT immerse any part of this equipment in water.
DO NOT use a water jet or excessive water when cleaning.
008_012221
A certified electrician must furnish sufficient power for proper machine operation and install any
supplied receptacle (reference unit Data Plate for model specific Volts AC, Hertz, and Wattage
requirements). We recommend this equipment be on a dedicated and protected circuit. Failure
to wire properly will void the warranty and may result in damage to the machine. It is Gold Medal
Products Co.’s recommendation that this machine be plugged directly into a wall outlet. The use of
extension cords is not recommended due to safety concerns, and may cause sacrificed and/or
reduced performance. Make sure cord is located to prevent a trip hazard or unit upset.
Before You Plug In Machine
1. Make sure all machine switches are OFF before plugging equipment into receptacle.
2. Make sure wall outlet can accept the grounded plugs (where applicable) on the power
supply cord.
3. The wall outlet must have the proper polarity. If in doubt, have a competent
electrician inspect the outlet and correct if necessary.
4. DO NOT use a grounded to un-grounded receptacle adapter (where applicable).
5. Install unit in a level position.
CAUTION
If the supply cord is damaged, it must be replaced by Gold Medal Products Co.,
its service agent or similarly qualified persons in order to avoid a hazard.
039_080614

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OPERATING INSTRUCTIONS
Controls and Their Functions
MOTOR & MASTER SWITCH
Two position, lighted rocker switch - turns Motor ON/OFF and supplies power to the Heat
Switch. The green light ON indicates there is power to the unit.
HEAT SWITCH
Two position, lighted rocker switch - turns the heating element ON/OFF. The green light
ON indicates there is power to the element.
HEAT CONTROL
The Heat Control adjusts the power to the heating element. Turn the knob clockwise to
increase power to the heating element; turn counterclockwise to decrease power to the
heating element.
Motor & Master
Switch
Heat Switch
Heat Control
General controls image shown for reference only.

Floss Maxx Model No. 3077-00-000
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Sugar for Your Candy
Ready to Use Flossugar
Our ready to use Flossugar is the preferred sugar for your new cotton candy machine; however
100% pure cane or beet sugar will do just fine. Our Flossugar gives you good rich colors, and
great flavors, too. It is packed in handy half-gallon sealed cartons, with an E-Z pour spout for
filling your machine. Flossugar comes in many flavors, and you can easily change flavors for
greatest variety, and best sales.
Mix Your Own
If you want to mix your own, use our Flossine®, and please follow our directions. If you want a
deeper color, slightly dampen the mixed sugar. Use a tablespoon of water per five pounds of
sugar, sprinkle water over sugar, and mix well. DO NOT USE EXCESS COLOR! Too much color
will ruin the element on your machine and could create a bitter taste to the candy. There is a
limit as to how dark you can make cotton candy. That’s because cotton candy is 98% air, and we
cannot color the air.
Sugar Considerations
Today 99% of the sugar manufactured is extra fine granulated, which does have some small
particles which can slip thru the ribbons without being melted. If this becomes objectionable, you
can seek out medium coarse or sanding sugars. The larger crystal size will require a little more
heat to melt.
Read the label on the bag of sugar, today we see some free flowing sugars for restaurants. Free
flowing sugars contain cornstarch which will burn onto your element/band clogging them
rapidly. We have also seen some off-brand sugars that are a blend of sugar and dextrose or corn
syrup. This product makes very poor cotton candy. Please make sure you get good sugar for
your cotton candy machine.

Floss Maxx Model No. 3077-00-000
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Machine Operation
Floss Machine Operation (3077 Floss Maxx)
WARNING
Floss head rotates at high speeds. Operator MUST keep hands and face
clear of the floss head to avoid injury. Operator must wear eye protection.
Keep all spectators at a reasonable distance, and use a Floss Bubble for
added customer protection.
015_062714
1. Follow the guidelines described in the Electrical Requirements Section for supplying
power to machine.
2. The Heat Switch and the Motor & Master Switch should be in the OFF position.
3. With the spinner head stopped, pour flossugar into the spinner head. Always fill it
90% full with sugar. This 90% level is necessary to obtain a balanced condition in the
floss head. DO NOT OVERFILL!
IMPORTANT: NEVER add sugar when motor is running.
4. Turn the Motor & Master Switch ON. Wait 10 seconds, and then turn Heat Switch ON.
5. Turn the Heat Control Knob clockwise to maximum setting to initiate the fastest
possible warm-up.
6. The machine should start making floss in about 20-30 seconds. When unit starts
making floss, reduce the heat setting. Turn the Heat Control counter-clockwise to
eliminate smoking. If the unit is operated at the “startup” setting it will carbonize the
element.
CAUTION
Never operate the equipment for a prolonged period of time with the HEAT
CONTROL in a position that causes the sugar to smoke. This will result in
excessive carbonization of the heat element. If you smell burning sugar or
see smoke, reduce the heat.
030_070914
7. Once the ideal Heat Control setting is found, operate with the setting near this position
each time.
8. When the floss head needs to be refilled with sugar, or to stop the machine, turn the
Heat Switch OFF and allow the motor to run for a few seconds to start cooling down
the floss head, then turn the Motor & Master Switch OFF.
When completing operation for the day (or any prolonged period), follow the instructions
in the Shutdown Procedure/Cleaning and Care section of this manual.

Floss Maxx Model No. 3077-00-000
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Making Floss
Pick a cone, if it sticks in the stack of cones, twist it off the stack.
CAUTION
Keep hands away from spinning head!
031_021914
Hold an inch or two of the pointed end of a cone between two fingers and a thumb. With a light
flicking action, roll cone in the web of floss building up in the pan. Lift the cone up with the ring
of floss attached and rotate the cone to wrap the floss. DO NOT roll floss while the cone is inside
the pan. This will pack the floss too tightly. See steps 1 thru 8 shown below.
If the floss fails to stick to the cone, pass the cone near the spinner head to pick up a “starter” of
melted sugar. Lift the cone out of the pan and wrap the floss with a "figure eight" movement of
the hand. This leaves giant pockets and makes the final product appear larger. Make sure room
humidity is not too high, or product will be "heavy".
1. Grip cone as shown.
2. Break into web of
floss with the cone.
3. Wind the sugar onto
the cone.
4. Lift web of floss from
the pan and roll onto
the cone.
5. 6. 7. 8.
WARNING
•DO NOT PUT HANDS OR OBJECTS IN ROTATING SPINNER HEAD.
•DO NOT FILL SPINNER HEAD WITH SUGAR WHILE IT IS ROTATING.
•WEAR EYE PROTECTION.
•DO NOT PUT HANDS NEAR ROTATING SPINNER HEAD.
•USE FLOSS CONE TO COLLECT COTTON CANDY.
032_021914

Floss Maxx Model No. 3077-00-000
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Floater Adjustments
In operation, the floss will collect on the FLOSS STABILIZER. If the floss collects “low” on the
stabilizer, twist the front (leading) edge of the leather floaters down. You get more lift and the
floss will collect higher.
Form leather floaters as shown below. This creates a lifting action to float the floss higher on the
wall of the floss pan.
Leather Floater
Leading Edge of
Leather Floaters
seen twisted down
Rotation

Floss Maxx Model No. 3077-00-000
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Shut Down Procedure/
Care and Cleaning
Shut Down Procedure
1. When completing operation for the day (or any prolonged period), run the floss head
completely empty of sugar.
2. Turn the Heat Control dial to the maximum position, and allow the machine to run
approximately 3-4 minutes. This will burn any excess sugar out of the floss head, and
prevent any excess carbon build-up.
3. Turn the Heat Switch OFF and allow the motor to run for 1-2 minutes to “cool down”
the floss head.
4. Turn the Motor & Master Switch OFF and allow the motor to come to a COMPLETE stop.
5. NEVER put water in the floss head.
Care and Cleaning
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
DO NOT immerse in water. DO NOT clean appliance with a water jet or steam
cleaner. Always unplug the equipment before cleaning or servicing.
025_051321
WARNING
Burn Hazard. DO NOT touch spinner head. Allow to cool before cleaning or
servicing. Avoid contact with molten sugar.
006_092414
Good sanitation practice demands that all food preparation equipment be cleaned regularly (only
use non-toxic, food grade cleaners). A clean looking, well-kept machine is one of the best ways of
advertising your product.
Follow the directions below to clean and sanitize the unit each day after use.
1. Unplug the machine and wait for the floss head to cool down to room temperature.
2. Make sure to clean all pans/accessories in order to sanitize them before each use.
3. Wipe all surfaces with a clean, damp cloth.
4. Wipe the stainless steel parts with a clean cloth and cleaner designed for stainless
steel, such as Gold Medal Watchdog Stainless Cleaner (Item No. 2088).
DO NOT use oven cleaners or abrasive materials as they will damage parts of machine.

Floss Maxx Model No. 3077-00-000
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Floss Bands and Ribbons
Gold Medal Floss Bands are designed to give long life and trouble-free service with little care.
DO NOT scratch the band. Gold Medal Floss Ribbons (heat elements) are made of nickel wire
with insulation at the terminal point and on the lead wires. They are designed to be as reliable as
the bands; however, the ribbons must be handled carefully. DO NOT stretch the ribbon or it will
not function properly.
Disassembly and Removal of Floss Band
1. Unplug the machine from the power source and allow floss head to cool completely.
2. Remove all sugar from the head of the machine before disassembling. If needed,
carefully turn the machine on its side and shake the sugar out.
3. Remove the four spinner cap retainer screws and spinner cap. In some cases, the
sugar has caused the cap and band to stick together. Applying gentle pressure with the
heel of the hand should free the parts for removal.
4. Remove the nylon acorn nut, lock nut, and terminal guard.
5. Remove the element lead wire retaining screws (using a 1/4” (9.5mm) nut driver),
which fasten the element lead wires to the terminals. This will allow the band and
ribbon(s) to be removed. DO NOT PULL OR STRETCH RIBBON(S) TO REMOVE. (See
appropriate reassembly section for reconnecting element leads.)
6. If there is excessive sugar buildup, soak the band and ribbon(s) in hot water until the
sugar dissolves. When the sugar has been removed, tap the band in the palm of your
hand to loosen the ribbon(s) for removal.
Single Ribbon View
Floss Band
Element Lead
Wire and
Retaining Screws
Floss Ribbon
(Heating Element)
Double Ribbon View
Nylon
Acorn Nut
Lock Nut
Terminal Guard
General images shown for reference, Models may vary.
Reference next page for
reassembly instructions.

Floss Maxx Model No. 3077-00-000
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7. Inspect, then clean or replace the band and ribbon(s). The primary reason for ribbon
replacement is carbon build up inside the ribbon; an additional hot water soak may
help remove some of the carbon buildup.
8. When the sugar has been removed, allow the band and element(s) to air dry overnight.
Note: For models with separate heat and motor switches, the best way to dry the floss
head after reassembly is to spin it dry for 10 minutes WITHOUT HEAT (use
motor switch only).
Reassembly of Floss Band – Units with Terminal Assemblies
1. Reinstall band and ribbon(s) on the spinner head; ALWAYS attach one ribbon element
lead to each terminal assembly (see image below).
2. Reassemble terminal guard, lock nut, and nylon acorn nut.
3. When reinstalling the spinner cap, DO NOT OVERTIGHTEN SCREWS. Initially snug
down each screw evenly, be careful not to over apply pressure on any single point and
crack the band coating. Once snug, tighten all screws evenly to secure spinner cap to
floss head.
Terminal Assemblies
INCORRECT
DO NOT connect both ribbon
element
leads to the same terminal assembly.
CORRECT
Connect ONE ribbon element lead
to EACH terminal assembly.
General double ribbon view shown for reference, Models may vary.
Double Ribbon Floss Head with Terminal Assemblies

Floss Maxx Model No. 3077-00-000
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Troubleshooting
Issue
Possible Cause
Solution
Low Production
A. Excessive carbon on the
element.
A. Follow the instructions for removing and
cleaning band and element (see Floss Band
and Element section).
B. Heat Control
B. Adjust the Heat Control Knob to increase
production. If this does not correct the issue,
have qualified service personnel check the
heat control for correct voltage output. A
faulty heat control will need to be replaced by
Qualified Service Personnel.
C. Low line voltage.
C. Check the wall line voltage (where the
machine is plugged in), at least 118 VAC is
required for the machine to generate floss
correctly. A primary reason for low
production and poor equipment performance
is low line voltage. Have a qualified electrician
check the line voltage and add new lines for all
the various equipment plugged into the
electric circuit if there is not enough current
for the requirement listed on the equipment
nameplate.
The use of extension cords is not
recommended due to safety concerns, and
may cause sacrificed and/or reduced
performance. If the use of an extension cord
cannot be avoided then be sure it is no longer
than 10 to 12 ft., and is at least 14 AWG wire.
D. Foreign objects in the
spinner head.
D. Foreign objects in the head assembly can short
out an element or cause an out-of-balance
condition.
Excessive Smoke
A. Heat Control setting.
A. After warm up, equipment should make good
floss. Never let the machine operate with the
heat so high it produces smoke or you can
smell burned sugar. This condition quickly fills
the element with carbonized sugar.
If adjusting the heat control (and checking the
other options listed) does not correct the
issue, have Qualified Service Personnel check
the heat control.
B. Product mixture.
B. Check the product mixture being used. For best
results, use nothing with a cornstarch base.
C. Excessive sugar buildup.
C. Check the band for excessive sugar buildup
and remove if needed as described in the Floss
Band and Element section of this manual.

Floss Maxx Model No. 3077-00-000
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Issue
Possible Cause
Solution
Excessive Vibration
A. Packing material not
removed.
A. If the equipment is new, check that all packing
materials were removed from the machine.
B. Lock-N-Go Handles not in
operating position.
B. Verify that the Lock-N-Go Handles have been
rotated into the operating position.
C. Low on sugar.
C. Refill the floss head; this will normally
eliminate excessive vibration. When adding
sugar to the floss head, always fill it 90% full
to obtain a balanced condition in the head and
eliminate vibration. Do not add sugar with
the motor running!
D. Foreign objects or sugar
lumps.
D. Run the sugar completely out, then check for
foreign objects or sugar lumps in the head
assembly.
E. Stretched or uneven
suspension springs.
E. If the suspension springs are stretched or
uneven this can cause unwanted vibrations.
Have Qualified Service Personnel replace if
needed.
Lock-N-Go Handles are
Hard to Rotate
A. Clamping Cam friction.
A. If handles are hard to move, Qualified Service
Personnel may need to apply Petro Gel (Gold
Medal Item No. 1110), or a food safe lubricant,
to the top surface of the Clamping Cam to
reduce friction where the cam contacts the
bell housing.

Floss Maxx Model No. 3077-00-000
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THE FOLLOWING SECTIONS ARE FOR QUALIFIED SERVICE PERSONNEL ONLY
MAINTENANCE INSTRUCTIONS
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle. Keep cord and plug off the ground and away
from moisture. Always unplug the equipment before cleaning or servicing.
DO NOT immerse any part of this equipment in water.
DO NOT use a water jet or excessive water when cleaning.
008_012221
DANGER
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment
will void the warranty and may cause a dangerous condition. This appliance
is not intended to be operated by means of an external timer or separate
remote-control system. NEVER make alterations to this equipment. Read the
Installation, Operating, and Maintenance Instructions thoroughly before
installing, servicing, or operating this equipment.
014_020416
WARNING
No user serviceable parts inside. Refer servicing to qualified service
personnel.
011_051514
CAUTION
THE FOLLOWING SECTIONS OF THIS MANUAL ARE INTENDED ONLY
FOR QUALIFIED SERVICE PERSONNEL WHO ARE FAMILIAR WITH
ELECTRICAL EQUIPMENT. THESE ARE NOT INTENDED FOR THE
OPERATOR.
027_010914

Floss Maxx Model No. 3077-00-000
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ORDERING SPARE PARTS
1. Identify the needed part by checking it against the photos, illustrations, and/or
parts list. (General images may be used in manual for reference only.)
2. Use only approved replacement parts when servicing this unit.
3. When ordering, please include part number, part name, and quantity needed.
4. Please include your model number, serial number, and date of manufacture (located
on the machine nameplate/data plate) with your order.
5. Address all parts orders to:
Parts Department
Gold Medal Products Co.
10700 Medallion Drive
Cincinnati, Ohio 45241-4807
Or, place orders by phone or online:
Phone: [phone]
[phone]
Fax: [phone]
[phone]
E-mail: [email protected]
Web Page: gmpopcorn.com

Floss Maxx Model No. 3077-00-000
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Cabinet Exterior and Lock-N-Go Handle Assembly
13
14
11, 12
3
7
2
5
1
6 4
9
10
8
27, 28
29, 30
31, 32
25
24
26
23*
*CAUTION: If supply cord
is damaged, it must be
replaced by a special cord
or assembly available from
Gold Medal Products Co. or
its service agent.
19 21 20
19 18
15
17
16
22
Exterior
Parts
Interior
Parts