Grandstream Networks UCM630 A Series User manual

Grandstream Networks, Inc.
UCM630xA Series IP PBX
RemoteConnect User Guide

UCM630xA Series: RemoteConnect User Guide
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COPYRIGHT
©2021 Grandstream Networks, Inc. https://www.grandstream.com/
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
https://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe, and other countries.

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Table of Contents
CHANGE LOG................................................................................................................ 8
Version 1.0.7.9...........................................................................................................................................8
INTRODUCTION............................................................................................................. 9
UCM REMOTECONNECT SUBSCRIPTION PLAN ..................................................... 10
PREREQUISITE ........................................................................................................... 11
CONFIGURING UCM REMOTECONNECT.................................................................. 12
Purchase Plan .........................................................................................................................................12
SIP Extension Sync-Up ...........................................................................................................................13
Media NAT Traversal Service ..................................................................................................................15
USING REMOTECONNECT FOR CALLS AND MEETINGS ....................................... 16
Using GS Wave Web...............................................................................................................................17
Joining Meeting Anonymously .............................................................................................................17
Logging in GS Wave Web....................................................................................................................17
Using Wave app on Mobile Devices........................................................................................................19
Joining Meeting Anonymously .............................................................................................................20
Logging in Wave App...........................................................................................................................20
UCM CLOUD BACKUP ................................................................................................ 21
Manual Backup........................................................................................................................................21
Schedule Backup.....................................................................................................................................22
Restore ....................................................................................................................................................22
UCM CDR ..................................................................................................................... 24
CDR for Remote Calls .............................................................................................................................24
Remote Call Statistics .............................................................................................................................25
CDR Stored in GDMS Cloud ...................................................................................................................26
Recordings Stored in GDMS Cloud.........................................................................................................26
UCM CONCURRENT REMOTE CALLS ...................................................................... 28
CONFIGURING PEER TRUNK WITH REMOTECONNECT ........................................ 29
MANAGING UCM ON GDMS ....................................................................................... 32

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Add UCM630xA Device ...........................................................................................................................32
View UCM Devices on GDMS .................................................................................................................33
Custom UCM Public Address ..................................................................................................................33
Accessing UCM Web GUI from GDMS ...................................................................................................35
Rebooting UCM from GDMS ...................................................................................................................37
Upgrading UCM via GDMS .....................................................................................................................38
Cloud Storage and Backup .....................................................................................................................39
Remotely restore Configuration file .........................................................................................................40
View Statistics and Reports.....................................................................................................................41
Daily Statistics Report..........................................................................................................................41
View Statistics Report for the Past Month ...........................................................................................42
Configure Email to Receive Daily UCM Report ...................................................................................45
Call Quality Statistics...............................................................................................................................45
View Plan and UCM Cloud Storage Status .............................................................................................46
Cloud IM Service .....................................................................................................................................47
GDMS ALERT MANAGEMENT.................................................................................... 51
Message Notification Settings .................................................................................................................51
Email Notification Settings.......................................................................................................................53
SMS Notification Settings ........................................................................................................................55
View Alert Notice .....................................................................................................................................57
CUSTOM LOGO ........................................................................................................... 59
INTEGRATED CUSTOMER SERVICE SDK................................................................. 60

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Table of figures
Figure 1: UCM RemoteConnect Page ........................................................................................................11
Figure 2: GDMS PBX Device Page ............................................................................................................ 11
Figure 3: UCM RemoteConnect Introduction Page ....................................................................................12
Figure 4: UCM RemoteConnect - Effective Plan ........................................................................................13
Figure 5: UCM RemoteConnect - SIP Extension Sync...............................................................................14
Figure 6: UCM SIP Extensions synchronized to GDMS .............................................................................14
Figure 7: UCM RemoteConnect - Media NAT Traversal Service................................................................15
Figure 8: UCM RemoteConnect - Check UCM Public Address ..................................................................16
Figure 9: Join Meeting Anonymously from GS Wave Web .........................................................................17
Figure 10: UCM Login Page........................................................................................................................18
Figure 11: UCM GS Wave Login Page .......................................................................................................18
Figure 12: UCM GS Wave Web after Login ................................................................................................19
Figure 13: Wave App Launched on Mobile Device .....................................................................................19
Figure 14: Wave App - Join Meeting ...........................................................................................................20
Figure 15: Wave App – SIP Extension Login ..............................................................................................20
Figure 17: UCM Backup/Restore Web Page ..............................................................................................21
Figure 18: Create New Backup on the UCM...............................................................................................21
Figure 19: Schedule Backup Page .............................................................................................................22
Figure 20: Restore Backup File...................................................................................................................23
Figure 21: CDR Page..................................................................................................................................24
Figure 22: CDR for Remote Calls ...............................................................................................................25
Figure 23: CDR Statistics............................................................................................................................25
Figure 24: CDR Stored in GDMS Cloud .....................................................................................................26
Figure 25: Recordings stored in GDMS Cloud............................................................................................27
Figure 26: Concurrent Remote Calls ..........................................................................................................28
Figure 27: Peer SIP Trunk Configuration ....................................................................................................29
Figure 28: Peer SIP Trunk->Basic Settings ................................................................................................30
Figure 29: Peer SIP Trunk - Advanced Settings .........................................................................................31
Figure 30: Add UCM630xA to GDMS..........................................................................................................32
Figure 31: View UCM Devices on GDMS ...................................................................................................33
Figure 32: Custom UCM Public Address on GDMS ...................................................................................34
Figure 33: Personal URL.............................................................................................................................34
Figure 34: Custom Domain .........................................................................................................................35
Figure 35: UCM Device on GDMS ..............................................................................................................35

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Figure 36: UCM Login Page........................................................................................................................36
Figure 37: UCM Web UI after Logging in ....................................................................................................36
Figure 38: UCM on GDMS ..........................................................................................................................37
Figure 39: GDMS Reboot Options ..............................................................................................................37
Figure 40: GDMS Task Page ......................................................................................................................38
Figure 41: Upgrade the UCM on GDMS .....................................................................................................38
Figure 42: Firmware Upgrade on GDMS ....................................................................................................39
Figure 43: GDMS Task Page ......................................................................................................................39
Figure 44: GDMS PBX Backup Page .........................................................................................................40
Figure 45: Restore backup file interface .....................................................................................................40
Figure 46: Daily UCM Report from GDMS ..................................................................................................41
Figure 47; View UCM Device on GDMS .....................................................................................................42
Figure 48: UCM Statistics Report on GDMS..............................................................................................42
Figure 49: View UCM Device Statistics on GDMS......................................................................................44
Figure 50: Email Notification Setting on GDMS ..........................................................................................45
Figure 51: Call Quality Statistics .................................................................................................................46
Figure 52: View UCM Plan and Cloud Storage Status on GDMS ..............................................................46
Figure 53: Email Notification for Expired Plan ............................................................................................47
Figure 54: Package Service page ...............................................................................................................48
Figure 55: Package application page..........................................................................................................48
Figure 56 : Package details page ...............................................................................................................49
Figure 57 : Bind UCM Device......................................................................................................................49
Figure 58 : UCM Cloud IM service management page...............................................................................50
Figure 59: Alert Events Sync.......................................................................................................................51
Figure 60: Message Notification Settings ...................................................................................................52
Figure 61: Email Notification Settings .........................................................................................................54
Figure 62: SMS Notification Settings ..........................................................................................................56
Figure 63: Alert Notice Interface .................................................................................................................58
Figure 64: Custom Logo..............................................................................................................................59
Figure 65 : Customer service SDK .............................................................................................................60

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Table of Tables
Table 1: View UCM Devices on GDMS .......................................................................................................33
Table 2: UCM Statistics Report on GDMS ..................................................................................................42
Table 3: Message Notification Settings .......................................................................................................52
Table 4: Email Notification Settings.............................................................................................................54
Table 5: SMS Notification Settings ..............................................................................................................57

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CHANGE LOG
This section lists the major new features and significant changes from previous versions of the user guide
for Remote Connect. Minor updates for corrections or editing are not documented here.
Version 1.0.7.9
•This is the initial version

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INTRODUCTION
Thank you for purchasing the UCM630xA IP PBX. The Grandstream UCM630xA series IP PBX is based
on Asterisk 16 system. It provides powerful functions, friendly interface for remote management and easy-
to-expand all-in-one communication solution to enterprises of all sizes. The UCM630xA series IP PBX
supports up to 1500 extensions with PBX features including audio/video calling, video surveillance, PBX
data management and analysis, UCM RemoteConnect, and device remote access. It is an ideal choice for
enterprises looking for an all-in-one solution for users to communicate efficiently and work productively.
The UCM630xA series IP PBX provides UCM RemoteConnect service which offers users a quick setup to
start working remotely including GS Wave web app using WebRTC and Wave mobile app on Android and
IOS system to communicate and join audio meetings, synchronize, and manage extension, receive alerts
and reports, view, and managed storage via cloud, and much more. The UCM630xA UCM RemoteConnect
service is offered via Grandstream Device Management System (GDMS). Please visit GDMS platform for
UCM RemoteConnect service plan information and purchasing plan, device remote management, cloud
storage management and etc.
This document describes how to use UCM630xA series IP PBX UCM RemoteConnect service with
UCM630xA and GDMS.

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UCM REMOTECONNECT SUBSCRIPTION PLAN
The UCM RemoteConnect plan offers the following services：
•Automated NAT traversal allows users to communicate remotely from external network without
complicated configuration needed.
•3 remote management levels:
oView device basic information such as device firmware version.
oUCM remote reboot, upgrade, SIP extension sync-up
oRemote access to UCM web GUI
•GDMS provides cloud storage service for UCM630xA series to back up configuration files and user
data.
•UCM statistics displayed in report and sent to system admin via email.

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PREREQUISITE
The UCM RemoteConnect service on UCM630xA series must be used with Grandstream Device
Management System (GDMS). Before the UCM is connected with GDMS, the RemoteConnect information
displays as below on UCM630xA web GUI→Value-added Features→UCM RemoteConnect page.
Figure 1: UCM RemoteConnect Page
Before using the service, please log in your GDMS account. If you do not have GDMS account, please sign
up here and then log in: https://www.gdms.cloud/login
On GDMS platform, sign in and go to Device→PBX Device page, click on “Add Device” to add your
UCM630xA device to GDMS system. Please refer to section “Managing UCM630xA on GDMS→Add UCM
Device” for more details.
Figure 2: GDMS PBX Device Page

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CONFIGURING UCM REMOTECONNECT
Purchase Plan
Log in UCM630xA web GUI with admin account. Go to Value-added Features → UCM RemoteConnect.
An initial introduction page will be displayed as below.
Figure 3: UCM RemoteConnect Introduction Page
On GDMS platform, sign in and go to Device→PBX Device page, click on “Add Device” to add your
UCM630xA device to GDMS system. Please refer to section “Managing UCM630xA on GDMS→Add UCM
Device” for more details.
After UCM is successfully connected to GDMS, an open beta plan will be assigned to the UCM for users to
start with.
Now log in UCM web GUI and go to Value-added Features →UCM RemoteConnect. The following plan
details will be displayed with related configurations available in the web page.

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Figure 4: UCM RemoteConnect - Effective Plan
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Note:
•After the UCM is added on GDMS, automated NAT traversal, SIP extension sync-up and basic
statistics features are available without manual configuration required.
•Users cannot purchase UCM RemoteConnect services directly on UCM630xA. To purchase UCM
RemoteConnect services, please log in GDMS for details or contact your service provider.
•“Statistics” refers to number of concurrent remote users for calls and meetings.
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SIP Extension Sync-Up
After UCM is added into GDMS, all SIP extensions on the UCM will be synchronized up to GDMS
automatically for users to allocate and manage SIP extension for their end devices.
The setting “SIP Extension Sync” is under UCM web GUI →Value-added Services →UCM
RemoteConnect →Plan Settings. By default, it is enabled.

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Figure 5: UCM RemoteConnect - SIP Extension Sync
The SIP extensions synchronized up from UCM will be displayed on GDMS →VoIP Account →SIP
Account.
Figure 6: UCM SIP Extensions synchronized to GDMS

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Note:
•Deleting SIP extension on GDMS only disassociates the extension from GDMS. It will not delete
the SIP extension from UCM.
•If any SIP extension is created, edited, or deleted from UCM, the changes will be synchronized to
GDMS automatically.
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Media NAT Traversal Service
The media NAT traversal provides automated NAT traversal service for users to make calls and attend
meetings from external network without NAT issues.
The setting “Media NAT Traversal Service” is under UCM web GUI →Value-added Services →UCM
RemoteConnect →Plan Settings. By default, it is enabled.
Figure 7: UCM RemoteConnect - Media NAT Traversal Service
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Note:
If “Media NAT Traversal Service” is enabled, the manual configurations for TURN servers and other NAT
related settings on UCM will not take effect. If users wish to use manual configuration for NAT on UCM,
please disable “Media NAT Traversal Service”.
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USING REMOTECONNECT FOR CALLS AND MEETINGS
Users can start using UCM RemoteConnect for calls and meeting from external network. The public address
to access UCM can be found under UCM Web GUI →Value-added Services →UCM RemoteConnect.
Figure 8: UCM RemoteConnect - Check UCM Public Address
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Note:
The UCM public address can be defined on GDMS if user prefers to configure it to a different address for
identification purpose.
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Using GS Wave Web
Before using GS Wave web application for audio and video calls, please configure the following:
1. Log in UCM web GUI and go to Value-Added Services →WebRTC page, enable WebRTC
support.
2. On UCM web GUI →Extension/Trunk →Extensions, go to “Feature” tab. Select the extensions
you would like to use for GS Wave web application and check “Enable WebRTC Support” for this
extension.
3. Create audio meeting rooms in UCM →Call Features →Meeting.
Joining Meeting Anonymously
Users can join UCM meeting anonymously from the link in invitation email or the link directly shared by the
host. In below page, enter the preferred display name to join the meeting.
Figure 9: Join Meeting Anonymously from GS Wave Web
Logging in GS Wave Web
UCM users can log in GS Wave web using the SIP extension number and SIP registration password. After
user logs in GS Wave web, the user can host meeting, schedule meeting, access and manage contacts,
make calls, transfer call and chat during call.
The GS Wave web page is formed by adding “/gswave” to the UCM access page. For example:
https://c074ad0axx8e.a.gdms.work/gswave/

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External users can also open UCM login page and click on “Grandstream Wave” under the login button to
access GS Wave web login page.
For internal user, The GS Wave web page can be accessed by UCM IP with default port 8090, For example:
https://192.168.100.50:8090
Figure 10: UCM Login Page
Figure 11: UCM GS Wave Login Page
Here is the display after users log in UCM GS Wave web using the SIP extension number and SIP
registration password.

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Figure 12: UCM GS Wave Web after Login
Using Wave app on Mobile Devices
Wave is a softphone app for Android and iOS system that can be used with UCM630xA. After downloading
and installing the Wave app, users can see the following interface when launching the app on the mobile
device.
Figure 13: Wave App Launched on Mobile Device

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Joining Meeting Anonymously
After user clicks on “Join Meeting” button, the following interface
will show. Users can paste the meeting URL there, enter user’s
display name for the meeting and password (if required), then click
on “Join Meeting” to start joining meeting.
Figure 14: Wave App - Join Meeting
Logging in Wave App
After user clicks on “Login” button, the following interface will
show. Enter the UCM public access address in “Server” field
(e.g., c074ad0axx8e.a.gdms.work), enter the Account name with
the SIP extension number and password with the SIP registration
password, and then click on “login”.
Figure 15: Wave App – SIP Extension Login