Grandstream Networks GVC3220 Instruction Manual

Grandstream Networks, Inc.
GVC3220
Ultra HD Multimedia Conferencing System
Administration Guide

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GVC3220 Administration Guide
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COPYRIGHT
©2021 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in anyform or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GVC3220 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/

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.GNU GPL INFORMATION
GVC3220 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream Web site from:
http://www.grandstream.com/sites/default/files/Resources/gvc32xx-gpl.tar.gz

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GVC3220 Administration Guide
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Table of Contents
DOCUMENT PURPOSE.................................................................................................9
CHANGE LOG..............................................................................................................10
Firmware Version 1.0.1.24..............................................................................................................10
WELCOME ................................................................................................................... 11
PRODUCT OVERVIEW ................................................................................................12
Safety Compliances........................................................................................................................14
Warranty.........................................................................................................................................14
GVC3220 WEB GUI SETTINGS...................................................................................15
Accessing GVC3220 Web GUI .......................................................................................................15
Saving Changes.............................................................................................................................16
Definitions ......................................................................................................................................16
Toolbar...........................................................................................................................................17
Call.................................................................................................................................................18
Call/Contacts...........................................................................................................................18
Call/Schedule..........................................................................................................................19
Call/Call History.......................................................................................................................20
Account..........................................................................................................................................20
Account/SIP/General Settings..................................................................................................20
Account/SIP/Network Settings .................................................................................................21
Account/SIP/SIP Settings.........................................................................................................23
Account/SIP/Codec Settings....................................................................................................27
Account/SIP/Call Settings........................................................................................................32
Account/IPVideoTalk/General Settings.....................................................................................36
Account/IPVideoTalk/Codec Settings.......................................................................................36
Account/IPVideoTalk/Call Settings ...........................................................................................36
Account/H.323/General Settings..............................................................................................36
Account/H.323/Codec Settings ................................................................................................37
Account/H.323/Call Settings ....................................................................................................38

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Account/ Video Conf Service Platform/Bluejeans/General Settings...........................................39
Account/ Video Conf Service Platform/Bluejeans/Codec Settings.............................................39
Account/ Video Conf Service Platform/Bluejeans/Call Settings.................................................39
Account/ Video Conf Service Platform/Zoom/General Settings.................................................39
Account/ Video Conf Service Platform/Zoom/SIP Settings........................................................39
Account/ Video Conf Service Platform/Zoom/Codec Settings ...................................................40
Account/ Video Conf Service Platform/Zoom/Call Settings .......................................................40
Call Features..................................................................................................................................40
Call Features/General Settings................................................................................................40
Call Features/Call Settings.......................................................................................................41
Call Features/Site Name..........................................................................................................42
Call Features/Audio Control.....................................................................................................42
Call Features/Video Settings....................................................................................................44
Network Settings ............................................................................................................................44
Network Settings/Ethernet Settings..........................................................................................44
Network Settings/Wi-Fi Settings...............................................................................................46
Network Settings/OpenVPN® Settings.....................................................................................47
Network Settings/Advanced Network Settings..........................................................................48
System Settings..............................................................................................................................48
System Settings/Power Manager.............................................................................................49
System Settings/Time & Language..........................................................................................49
System Settings/Security Settings............................................................................................50
System Settings/Peripheral......................................................................................................51
Device Control................................................................................................................................52
Device Control/Preset Settings ................................................................................................52
Device Control/Remote Control................................................................................................54
App ................................................................................................................................................54
App/LDAP Contacts.................................................................................................................54
App/BroadSoft Directories .......................................................................................................56
App/Recording Management ...................................................................................................57
App/Recording Management/Recording Config........................................................................58
Maintenance...................................................................................................................................58
Maintenance/Upgrade .............................................................................................................58

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Maintenance/Troubleshooting..................................................................................................62
Status.............................................................................................................................................64
Status/Account Status .............................................................................................................64
Status/Interface Status.............................................................................................................65
Status/Network Status.............................................................................................................65
Status/System Info ..................................................................................................................65
Status/Remote Control Status..................................................................................................66
FIRMWARE UPGRADE................................................................................................67
No Local TFTP/HTTP Servers ........................................................................................................67
Upgrade GVC3220 via TFTP Server...............................................................................................67
Provisioning and Configuration File Download ................................................................................68
Remote Control Upgrade................................................................................................................69
FACTORY RESET ........................................................................................................71
Reset via LCD Menu.......................................................................................................................71
Reset via Web UI............................................................................................................................71
Reset via Reset Pin Hole................................................................................................................72
EXPERIENCING THE GVC3220 ..................................................................................73

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Table of Tables
Table 1: GVC3220 Technical Specifications ...........................................................................................12
Table 2: GVC3220 WebAccess.............................................................................................................16
Table 3: Contacts Parameters................................................................................................................18
Table of Figures
Figure 1: GVC3220 Web GUI - Login.....................................................................................................15
Figure 2: Web UI Tool Bar......................................................................................................................17
Figure 3: Web UI Virtual Remote Control ...............................................................................................17
Figure 4: Add New Contact....................................................................................................................18
Figure 5: Schedule ................................................................................................................................19
Figure 6: Call History.............................................................................................................................20
Figure 7: GVC3220 Web UI - Preset Settings.........................................................................................53
Figure 8: GVC3220 Web UI - Camera Control........................................................................................53
Figure 9: GVC3220 Web UI –Video/Audio list Recording.......................................................................57
Figure 10: GVC3220 Web UI - Recording Config...................................................................................58
Figure 11: GVC3220 Web UI - Interface Status......................................................................................65
Figure 12: Configure Firmware Server Path...........................................................................................68
Figure 13: LCD Menu - Remote Control Status......................................................................................69
Figure 14: LCD Screen - Remote Control Upgrade Confirmation............................................................69
Figure 15: Remote Control Firmware Upgrade.......................................................................................70
Figure 16: Factory Reset via LCD..........................................................................................................71
Figure 17: GVC3220 Web UI - Factory Reset.........................................................................................71
Figure 18: GVC3220 Web UI - Factory Reset Confirmation....................................................................72

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DOCUMENT PURPOSE
This document describes how to configure the GVC3220 via the device LCD menu and web UI menu to
fullymanipulate the supportedfeatures. Theintended audiences of this document are device administrators.
To learn the basic functionsof the GVC3220, pleasevisit http://www.grandstream.com/support to download
the latest "GVC3220 User Guide".
This guide covers following topics:
Product Overview
GVC3220 Web GUI Settings
Firmware Update
Factory Reset
Experiencing the GVC3220

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CHANGE LOG
This section documents significant changes from previous versions of the GVC3220 user manuals. Only
major new features or major document updates are listed here. Minor updatesfor corrections or editing are
not documented here.
Firmware Version 1.0.1.24
This is the initial version.

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WELCOME
Thank you for purchasing Grandstream GVC3220 AndroidTM Video Conferencing System. This document
introduces the LCD settings, web UI settings and advanced configurations of GVC3220. To learn the basic
configuration and how to use GVC3220, please visit http://www.grandstream.com/support to download the
latest "GVC3220 User Guide".
The GVC3220 is a revolutionary video conferencing system that provides an interactive and immersive
video conferencing environment to increase collaboration and productivity. This SIP-based GVC3220
allows the user to connect their video conferencing solutions with any 3rd-party SIP or H.323 video
conferencing platform. Additionally, sincethe GVC3220is based on an Android 9.0 operating system. Users
will elevate their experience with its 4K Full-HD video, up to 5-way 1080P video conferences, screen-
sharing capabilities, Integrated Wi-Fi, Bluetooth 5.0 + EDR and more.
The GVC series supports Grandstream's IPVideoTalk Video and Web Conferencing platform.
This paid subscription-based service allows users to turn any meeting hosted on any GVC device into an
online meeting that can be joined seamlessly from a web browser or GVC. Turn any physical room into a
virtual, online meeting place to offer your customers the tools they need to be successful, no matter where
they are.

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PRODUCT OVERVIEW
Table 1: GVC3220 Technical Specifications
Specification
Description
Protocols/
Standards
SIP RFC3261, H.323, BFCP, TIP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-MED,
LDAP, TR-069, 802.1x, TLS, SRTP, TCP/IP/UDP, IPv6, OpenVPN®
MCU
up to 5-way 1080P@30fps conference, 9-way 720P@30fps conference
Camera
1/2.5“, 8 Megapixel CMOS, 4k 30fps or 1080p 60fps output
Lens
12x optical zoom, +/-30° tilt, +/-170° pan, 70.1°~7.4°(W) field of view, 40.7°~4.2°(T) field
of view
Network Interface
1 x RJ45 10/ 100/ 1000 Mbps port
Wi-Fi
Integrated dual-band 802.11 a/b/g/n/ac (2.4GHz & 5GHz), supports Wi-Fi Multimedia
Bluetooth
Integrated. Bluetooth 5.0 + EDR
Video Outputs
1x HDMI 2.0 up to 4k with CEC，1x HDMI 1.4 up to 1080p
Video Input
1x HDMI 1.4 up to 1080p
MIC/Speaker
Support external Bluetooth or 2.4G microphone, 1 built-in speaker
Audio
Inputs/Outputs
1x Line in/out ,1x Media
Remote Control
Bluetooth & Infrared remote control with multi-touch touchpad
Auxiliary Ports
1x USB 3.0, 1x USB 2.0, 1x SD, 1x Reset
Voice Codecs
Support for G.711μ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.722.1, G.722.1C,
G729A/B, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO)
Video Codecs
H.265 BP/MP/HP, video resolution up to 4K, frame rate up to 30fps, bit rate up to 8Mbps;
H.264 BP/MP/HP, video resolution up to 1080P, frame rate up to 30fps, bit rate up to
4Mbps
Portrait Video
Resolution
4K from 1Mbps to 8Mbps, 1080P from 1Mbps to 4Mbps, 720P from 512Kbps to 2Mbps
Content Video
Resolution
Input: 720P, 1080P (HDMI)
Encoding: 800×600, 1024×768, 1280×1024, 1280×720, 1920×1080
Output: 720P, 1080P
Dual-Stream
BFCP, people video (up to 4K@30fps) + content video (up to 1080P@15fps)
Audio Features
AEC, ANS, AGC, PLC, CNG/VAD

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Video Features
FEC, dynamic display layout, picture-in-picture, picture-outside-picture.
Video
Conferencing
Service Platform
SIP, H.323, Grandstream IPVideoTalk, Bluejeans and Zoom
Telephony
Features
Hold, mute, downloadable phone book (XML, LDAP), call waiting, call history, flexible dial
plan, server redundancy & fail-over
Sample
Applications
Microsoft Teams, Skype or Skype for Business, Zoom, YouTube, mobile phone data
import/export via Bluetooth, etc.
API/SDK available for advanced custom application development.
Application
Deployment
Allow various Android operating system 9.0 compliant applications to be developed,
downloaded, and run in the embedded device with provisioning control
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication, 256-
bit AES encrypted configuration file, TLS, 128/256-bit SRTP, HTTPS, 802.1x media
access control
Multi-Language
English, Chinese, German, Italian, French, Spanish, Portuguese, Russian.
Upgrade/
Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass provisioning
using TR-069 or AES encrypted XML configuration file. Detect U disk /SD card system
version upgrade automatically.
Power & Green
Energy Efficiency
Universal power adapter:
Input: 100~240Vac 50~60Hz
Output: 48V/1.35A(64.8W)
Package Content
GVC3220 video conference system, GMD1208 wireless microphone, remote control, 4
AAA batteries, universal power supply, network cable (2 meters), HDMI cables (1x 5
meters, 2x 1.5 meters), lens cleaning cloth, bracket, quick installation guide.
Temperature and
Humidity
Operation:0°C to 40°C,Storage: -10°Cto 60°C, Humidity: 10% to 90%(Non-condensing)
Compliance
Broadsoft
FCC: Part15 Class B; Part 15 Subpart C 15.247; Part 15 Subpart E 15.407; MPE.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489-1;
EN 301 489-17; EN 300 328; EN 301
893; EN 62311.
RCM: AS/NZS CISPR32;AS/NZS 4268; AS/NZS 62368.1.
IC: ICES-003; RSS-GEN; RSS-247; RSS-102(MPE).
HDMI/EAC/REACH/ROHS/WEEE

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Safety Compliances
GVC3220 complies with FCC/CE andvarious safety standards. GVC3220 power adapter is compliant with
the UL standard. Use the universal power adapter provided with GVC3220 package only. The
manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.
Warranty
If GVC3220 is purchased from a reseller, please contact the company where the device is purchased for
replacement, repair, or refund. If the device is purchased directly from Grandstream, please contact
Grandstream Support for an RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.

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GVC3220 WEB GUI SETTINGS
GVC3220 embedded Webserver respondsto HTTP/HTTPS GET/POSTrequests. Embedded HTMLpages
allow users to configure the application device through a Web browser such as Mozilla Firefox, Google
ChromeTM, etc.
Accessing GVC3220 Web GUI
The IP address of the GVC3220 will show on the top status bar of the connected display device (e.g., TV)
via HDMI
To access GVC3220 Web GUI:
1. Connect the computer to the same network as GVC3220
2. Make sure GVC3220 is turned on and shows its IP address on the connected display screen.
3. Open a Web browser on your computer.
4. Enter GVC3220’s IP address in the address bar of the browser, e.g.: http://192.168.124.111.
5. Enter the administrator’s login and password to access the Web Configuration Menu. The default
administrator username is “admin” and the default random password can be found at the back sticker
on the GVC3220. The default end user username and password are “user” and “123”. The user can
select English or other languages in the drop-down menu of language.
Figure 1: GVC3220 Web GUI - Login
6. Click “Login” to access the configurations in web UI.

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Saving Changes
When changing any settings on the web UI, always submit them by pressing the “Save” button on the
bottom of the page, and then clicking the “Apply” button on the top of the page to apply the configuration
Definitions
This section describes the options in the GVC3220 Web GUI. As mentioned in the previous section, you
can log in as an administrator or a normal user.
Call
Users could initiate conference and control conference from Web GUI. Manage contacts, schedule
conference, and manage call history.
Account
SIP, IPVideoTalk, H323, Video Conf Service Platform.
Call Features
General Settings, Call Settings, Site Name, Audio Control, Video settings.
Network Settings
Ethernet Settings, Wi-Fi Settings, OpenVPN Settings, Advanced Network Settings.
System Settings
Power Manager, Time & Language, TR-069, Security Settings, Peripheral
Device Control
Preset Settings, Camera Control, Remote Control.
App
LDAP contacts, BroadSoft Directories, Recording Management, Third PartyApplication.
Maintenance
Upgrade, and Troubleshooting.
Status
Account Status, Interface Status, Network Status, System Info and Remote control status.
The following table shows the web pages accessible by end user and administrator.
Table 2: GVC3220 Web Access
User Type
Username
Default Password
Accessible Web Pages
End User
User
123
Call
Account
System Settings
Device Control
App
Maintenance
Status

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Administrator
Admin
Can be found at the
back sticker
All pages
Toolbar
The web UI tool bar is on the upper right corner of the web UI page.
Figure 2: Web UI Tool Bar
DND
Turn on/off DND mode. Once enabled, the DND text will turn into red in web UI. The LCD for GVC3220
display will shows DND indication on the top of the screen and all incoming calls will be rejected.
Remote Control
Click to bring up virtual remote control panel.
Figure 3: Web UI Virtual Remote Control
English
Select the display language for the web UI.
Logout
Log out from the web UI.

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Call
Call listing section includes: Call, Contacts, Schedule, Call History.
Call/Contacts
Contacts
Users could use contacts page from GVC3220 Web UICallContacts to manage contacts entries.
Click on “New Contact” to add a new contact entry manually.
Figure 4: Add New Contact
Table 3: Contacts Parameters
Parameters
Descriptions
Display Name
Specify the name of the contact entry.
Number
Account
Specify which account will be associated with the contact entry.
It is the account used when dialing this contact.
Available options are: SIP, IPVideoTalk, H.323.
Phone number
Enter the phone number of the contact.
Email
Specify the Email of the contact.
Address
Specify the Address of the contact.
Note
You can enter a note for this contact.
Website
Specify the website of this contact.

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Call/Schedule
Users could use schedule meetings from GVC3220 Web UICallSchedule.
Click on “New Meeting” to schedule a new conference.
Figure 5: Schedule
Table 4: Schedule
Parameters
Descriptions
Subject
It is used to set the conference name to identify this conference.
Start Time
It is used to configure the start time of the conference.
Meeting Duration
Set the duration of the conference.
Preset
It is used to select a camera preset when the scheduled conference starts, the
GVC3220’s camera will be automatically placed to the preset position. Default
is “None”
Recurring
Users could repeat the scheduled conference, to repeat the conference
depending on the chosen option:
Not recurring
Every Weekday (Mon-Fri)
Every weekly (day)
Monthly (by day)
Custom
Participant
Click on Change member to select and add participants to the conference.

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Call/Call History
Users could view Call History GVC3220 Web UICallCall History.
shows all calls (outgoing, received, missed).
Figure 6: Call History
Account
The Settings page lists Account Settings for SIP, IPVideoTalk, H323, and Video Conf Service Platform.
The GVC3220 supports up to 4 accounts:
One SIP account that the user can register to any SIP platform
One H.323 account that the user can register to any H.323 platform.
IPVideoTalk account that is supported by Grandstream’s IPVideoTalk service.
Zoom Account
BlueJeans account.
The following table shows all the settings that SIP and H.323 accounts has. Please note the IPVideoTalk
account and BlueJeans account have a subset of the settings that the SIP account has.
Account/SIP/General Settings
Parameters
Descriptions
Account Active
This field indicates whether the account is active. If disabled, the device will not send
registration information to SIP server. The default setting is enabled.
Account Name
It is used to configure the name associated with each account to be displayed on the
upper left corner of LCD.
SIP Server
It is used to configure the URL or IP address, and port of the SIP server. This should
be provided by VoIP service providers (ITSP).
Secondary SIP
Server
It is used to configure the URL or IP address, and port of the secondary SIP server.
When the connection request sent to SIP server fails, the device will try to use the
secondary SIP server.