Grandstream Networks GXV3275 Instruction Manual

Grandstream Networks, Inc.
GXV3275 IP Multimedia Phone for AndroidTM
Administration Guide

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GXV3275 Administration Guide
Index
DOCUMENT PURPOSE.............................................................................6
GNU GPL INFORMATION..........................................................................7
CHANGE LOG ...........................................................................................9
FIRMWARE VERSION 1.0.3.6..............................................................................................................9
FIRMWARE VERSION 1.0.1.54............................................................................................................9
FIRMWARE VERSION 1.0.1.39............................................................................................................9
FIRMWARE VERSION 1.0.1.29..........................................................................................................10
WELCOME...............................................................................................11
PRODUCT OVERVIEW............................................................................13
FEATURE HIGHTLIGHTS...................................................................................................................13
GXV3275 TECHNICAL SPECIFICATIONS .........................................................................................13
GXV3275 LCD SETTINGS.......................................................................17
OPEN LCD SETTINGS........................................................................................................................19
PERSONALIZED ACCOUNT ..............................................................................................................19
WIRELESS & NETWORK ...................................................................................................................21
ETHERNET SETTINGS ...............................................................................................................21
WI-FI SETTINGS..........................................................................................................................21
BLUETOOTH SETTINGS.............................................................................................................22
VPN...............................................................................................................................................24
PROXY SETTINGS ......................................................................................................................25
ADDTIONAL NETWORK SETTINGS...........................................................................................25
TETHERING & PORTABLE HOTSPOT.......................................................................................25
SOUND................................................................................................................................................26
DISPLAY..............................................................................................................................................27
STORAGE............................................................................................................................................27
APPLICATIONS...................................................................................................................................29
VIEW APPLICATIONS..................................................................................................................29
MANAGE APPLICATIONS ...........................................................................................................29
SECURITY SETTINGS........................................................................................................................30
SCREEN SECURITY....................................................................................................................30
PASSWORDS...............................................................................................................................30

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DEVICE ADMINISTRATION.........................................................................................................31
CREDENTIAL STORAGE ............................................................................................................31
LANGUAGE & KEYBOARD ................................................................................................................31
ACCOUNTS.........................................................................................................................................31
DATE & TIME.......................................................................................................................................34
ABOUT PHONE...................................................................................................................................34
ADVANCED SETTINGS......................................................................................................................34
REBOOT..............................................................................................................................................36
GXV3275 WEB GUI SETTINGS...............................................................37
ACCESS GXV3275 WEB GUI.............................................................................................................37
SAVING CHANGES.............................................................................................................................39
DEFINITIONS ......................................................................................................................................39
TOOLBAR............................................................................................................................................40
STATUS PAGE DEFINITIONS.............................................................................................................40
STATUS/ACCOUNT STATUS.......................................................................................................40
STATUS/NETWORK STATUS......................................................................................................40
STATUS/SYSTEM INFO...............................................................................................................41
ACCOUNT PAGE DEFINITIONS.........................................................................................................42
ACCOUNT/GENERAL SETTINGS...............................................................................................42
ACCOUNT/NETWORK SETTINGS .............................................................................................43
ACCOUNT/SIP SETTINGS ..........................................................................................................45
ACCOUNT/CODEC SETTINGS...................................................................................................50
ACCOUNT/CALL SETTINGS.......................................................................................................54
ADVANCED SETTINGS PAGE DEFINATIONS ..................................................................................61
ADVANCED SETTINGS/GENERAL SETTINGS..........................................................................61
ADVANCED SETTINGS/CALL FEATURES.................................................................................63
ADVANCED SETTINGS/VIDEO SETTINGS................................................................................66
ADVANCED SETTINGS/TONE GENERATOR ............................................................................66
ADVANCED SETTING/MPK GENERAL SETTINGS (FOR MPK APP).......................................67
ADVANCED SETTING/MPK LCD SETTINGS (FOR MPK APP).................................................68
MAINTENANCE PAGE DEFINATION .................................................................................................69
MAINTENANCE/NETWORK SETTINGS.....................................................................................69
MAINTENANCE/WI-FI SETTINGS...............................................................................................72
MAINTENANCE/TIME SETTINGS...............................................................................................72
MAINTENANCE/WEB/SSH ACCESS..........................................................................................73
MAINTENANCE/UPGRADE.........................................................................................................73
MAINTENANCE/SYSLOG............................................................................................................77
MAINTENANCE/LOGCAT............................................................................................................77
MAINTENANCE/DEBUG..............................................................................................................77
MAINTENANCE/LANGUAGE ......................................................................................................78

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MAINTENANCE/TR-069 ..............................................................................................................78
MAINTENANCE/CONTACTS.......................................................................................................78
MAINTENANCE/LDAP BOOK......................................................................................................82
MAINTENANCE/BROADSOFT....................................................................................................84
MAINTENANCE/DEVICE MANAGER..........................................................................................86
UPGRADING AND PROVISIONING ........................................................89
UPGRADE AND PROVISIOING CONFIGURATION...........................................................................89
UPLOAD FIRMWARE LOCALLY.........................................................................................................90
UPGRADE VIA SD CARD ...................................................................................................................91
NO LOCAL FIRMWARE SERVERS....................................................................................................92
PROVISIONING AND CONFIGURATION FILE DOWNLOAD............................................................92
BACKUP ..............................................................................................................................................93
GENERATE BACKUP FILE..........................................................................................................93
RESTORE FROM BACKUP FILE ................................................................................................95
AUTOMATIC BACKUP.................................................................................................................96
FACTORY RESET....................................................................................99
RESTORE TO FACTORY DEFAULT VIA LCD MENU ........................................................................99
RESTORE TO FACTORY DEFAULT VIA THE WEB GUI .................................................................100
RESTORE TO FACTORY DEFAULT VIA HARD KEYS ....................................................................101
SAFE MODE......................................................................................................................................101
EXPERIENCING THE GXV3275 APPLICATION PHONE......................103

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Table of Tables
GXV3275 Administration Guide
Table 1: GXV3275 Technical Specifications................................................................................................13
Table 2: GXV3275 LCD Settings.................................................................................................................17
Table 3: GXV3275 Storage Category and Actions......................................................................................28
Table 4: GXV3275 Web Access ..................................................................................................................39

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Table of Figures
GXV3275 Administration Guide
Figure 1: GXV3275 System Settings ..........................................................................................................19
Figure 2: GXV3275 Bluetooth Settings.......................................................................................................23
Figure 3: GXV3275 Bluetooth Paired Device Settings ...............................................................................24
Figure 4: GXV3275 Wi-Fi Hotspot ..............................................................................................................26
Figure 5: GXV3275 Storage........................................................................................................................28
Figure 6: Erase SD Card.............................................................................................................................29
Figure 7: GXV3275 Accounts Sync Up Settings - Google Account Signed In............................................32
Figure 8: GXV3275 Accounts Sync Up Settings - Google Account Synced Up .........................................32
Figure 9: GXV3275 Accounts Sync Up Settings - Select Browser, Calendar and Contacts ......................33
Figure 10: GXV3275 Google PlayAccount.................................................................................................33
Figure 11: GXV3275 UCM Auto Config Number –Select Registering Numbers........................................35
Figure 12: GXV3275 UCM Auto Config Number –Enabling Registering Number .....................................35
Figure 13: GXV3275 Web GUI - Login .......................................................................................................37
Figure 14: GXV3275 Main Screen - IP Address .........................................................................................38
Figure 15: GXV3275 Web UI Tool Bar........................................................................................................40
Figure 16: GXV3275 Upgrade Configuration via LCD................................................................................89
Figure 17: GXV3275 Upgrade Configuration via Web GUI ........................................................................90
Figure 18: GXV3275 Firmware Uploading..................................................................................................91
Figure 19: GXV3275 Backup ......................................................................................................................94
Figure 20: Select Backup Applications........................................................................................................94
Figure 21: Select Backup Applications To Be Restored..............................................................................95
Figure 22: Restore Process ........................................................................................................................96
Figure 23: Automatic Backup Settings........................................................................................................97
Figure 24: GXV3275 LCD - Factory Reset .................................................................................................99
Figure 25: GXV3275 LCD - Confirm Factory Reset..................................................................................100
Figure 26: GXV3275 Web GUI - Factory Reset........................................................................................100
Figure 27: GXV3275 Web GUI - Confirm Factory Reset..........................................................................101

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DOCUMENT PURPOSE
This document describes how to configure the GXV3275 via phone's LCD menu and web UI menu to fully
manipulate phone's features. The intended audiences of this document are phone administrators. To learn
the basic functions of the GXV3275, please visit http://www.grandstream.com/support to download the
latest "GXV3275 User Guide".

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GNU GPL INFORMATION
GXV3275 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl.

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CHANGE LOG
This section documents significant changes from previous versions of GXV3275 user manuals. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
FIRMWARE VERSION 1.0.3.6
Add Full-screen Video Calling [PERSONALIZED ACCOUNT]
Add ICE Contacts [MAINTENANCE/CONTACTS]
Add Session Expiration [ACCOUNT/SIP SETTINGS]
Add Caller ID display [ACCOUNT/SIP SETTINGS]
Add SIP timer D interval [ACCOUNT/SIP SETTINGS]
Add Check Domain Certificate [ACCOUNT/SIP SETTINGS]
Add Disable DialPlan [ACCOUNT/CALL SETTINGS]
Add Multiply Server Mode Group [ACCOUNT/CALL SETTINGS]
Add DND Call Feature On [ACCOUNT/CALL SETTINGS]
Add DND Call Feature Off [ACCOUNT/CALL SETTINGS]
Add Programmable keys [ACCOUNT/CALL SETTINGS]
Add Display Soft Keyboard [ADVANCED SETTINGS/CALL FEATURES]
Add BS Contacts Hits [MAINTENANCE/BROADSOFT]
Add BS Contacts Order [MAINTENANCE/BROADSOFT]
Delete Handset TX Gain (dB) [MAINTENANCE/DEVICE MANAGER]
Delete Handset RX Gain (dB) [MAINTENANCE/DEVICE MANAGER]
FIRMWARE VERSION 1.0.1.54
Added Hide LDAP Contacts
Added Hide Local Call History
Added BS Call Log Update Interval
Added SRTP Encryption Bit
Added BroadWorks Xsi features.
Added Enable Function for Incoming Call
FIRMWARE VERSION 1.0.1.39
Added Check SIP User ID for Incoming INVITE setting
Added Only Accept SIP Requests from Known Servers setting

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Added Configuration via Keypad Menu setting
Deleted Configuration via LCD Menu setting
FIRMWARE VERSION 1.0.1.29
This is the initial version.

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WELCOME
Thank you for purchasing Grandstream GXV3275 IP Multimedia Phone for AndroidTM. The powerful
GXV3275 combines a comprehensive 6-line IP video phone, a multi-platform video conferencing solution
and the user experience of an Android tablet to offer an all-in-one voice, video, data, and mobility solution.
The GXV3275 is a 6-line IP multimedia phone with a 7” capacitive touchscreen that runs on Android™ OS
version 4.2, offering access to the hundreds of thousands of Android apps in the Google Play Store -
including business productivity apps such as Skype™, Microsoft Lync™, Salesforce1™, and
GoToMeeting™. The phone features dual Gigabit ports, HD audio and HD video, a built-in web browser,
integrated Wi-Fi (802.11b/g/n) for network flexibility, PoE, and a tiltable CMOS camera. The GXV3275’s
integrated Bluetooth allows users to sync calendars and contacts between their mobile phone and the
GXV3275, use hands-free Bluetooth headsets and to transfer calls between the GXV3275 and their mobile
phone. By combining a state-of-the-art IP phone, an advanced video conferencing solution, and the
functionality of a tablet, businesses throughout the world can now use the GXV3275 for all communication
and productivity needs.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GXV3275 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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FCC Caution:
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
RF Exposure Information (SAR)
This device is designed and manufactured not to be exceeded the emission limits for exposure to radio
frequency RF energy set by the Federal Communications Commission of the United States. The exposure
standard for wireless devices employing a unit of measurement is known as the Specific Absorption Rate
(SAR), and the SAR limit set by FCC is 1.6 W/kg.
This device is complied with SAR for general population/uncontrolled exposure limits in ANSI/IEEE
C95.1-1992, and has been tested in accordance with the measurement methods and procedures specified
in OET Bulletin 65 Supplement C. This device has been tested, and meets the FCC RF exposure
guidelines when tested with the device directly contacted to the body. RF exposure compliance with
anybody-worn accessory, which contains metal, was not tested and certified, and use such body-worn
accessory should be avoided.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Hereby，Grandstream declares that this device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

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PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
6 lines with up to 6 SIP accounts including FREE IPVideoTalk account with video mail, up to 6-way
audio conference and 3-way video conference, phonebook with up to 1000 contacts, call history with
up to 1000 records
Dual switched auto-sensing 10/100/1000Mbps network ports, Wi-Fi (802.11b/g/n), PoE+, Bluetooth,
USB, SD, HDMI, EHS with Plantronics headsets support
7" (1024x600) capacitive (5 points) touch screen TFT LCD, mega pixel CMOS sensor camera with
privacy shutter
HD wideband audio, full-duplex hands-free speakerphone with advanced acoustic echo cancellation
Runs the Android™ Operating System 4.2 and offers full access to the Google Play Store - which
includes thousands of business productivity apps such as Skype, Microsoft Lync, SalesForce1,
GoToMeeting
Integrate with Grandstream's GXV series of IP video surveillance cameras to view live camera feeds
and to receive alerts/alarms from IP cameras installed on the same network
Offers a multi-platform video conferencing solution (Grandstream's Free IPVideoTalk, Skype, Microsoft
Lync, and more)
Create Android applications for any business need to run on GXV3275 using Google's API and
Grandstream's SDK toolkit
GXV3275 TECHNICAL SPECIFICATIONS
Table 1: GXV3275 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP
Network Interfaces
Dual switched 10/100/1000 Mbps ports with integrated PoE
Graphic Display
7"(1024×600) capacitive (5 points) touch screen TFT LCD
Camera
Tiltable mega pixel CMOS camera privacy shutter
Bluetooth
Yes, integrated. Bluetooth 4.0 + EDR
Wi-Fi
Yes, integrated. 802.11b/g/n

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Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo
headset with microphone, dual USB ports, SD, mini HDMI
Feature Keys
2 function keys VOLUME +/-, 3 dedicated Android keys for HOME, MENU, and
BACK
Voice Codec
Support for G.711µ/a, G.722 (wide-band), G.726-32, G.729 (pending), iLBC,
Opus (pending), in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO)
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 720p HD, frame rate up to 30 fps, bit rate
up to 2Mbps, 3-way video conference, anti-flickering, auto focus and auto
exposure, PIP (Picture-in-Picture), on-screen-display, camera block, still picture
capture/store, video recording, visual voice message indicator
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 6-way
audio conference, shared-call-appearance (SCA) / bridged-line-appearance
(BLA), virtual MPK, downloadable phone book (XML, LDAP), call waiting, call
history, boss-secretary virtual button, flexible dial plan, hot desking, personalized
music ringtones, server redundancy & fail-over
Sample Applications
Skype, Google Hangouts, Microsoft Lync, Web browser, GoToMeeting,
Facebook, Twitter, Youtube, news, weather, stock, Internet Radio, Pandora,
Last.fm, Yahoo Flickr, Photobucket, alarm clock, Google calendar, mobile phone
data import/export via Bluetooth, etc. API/SDK available for advanced custom
application development
Applications
Deployment
Allow various Android operating system 4.2 compliant applications to be
developed, downloaded and run in the embedded device with provisioning control
HD Audio
Yes, both handset and speakerphone support HD (wide-band) audio
Base Stand
Yes, integrated stand with multiple adjustable angles. Wall mountable
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level access control, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, TLS, SRTP, HTTPS,
802.1x media access control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, and more
Upgrade/
Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file
Power and Green
Energy Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output: 12VDC,
1.5A (18W);
Integrated PoE+ (Power-over-Ethernet) 802.3at, Class 4

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Physical
Dimension: 252mm (W) x 211mm (L) x 84mm (H)
Unit weight: 1.08kg
Package weight: 1.77kg
Temperature and
Humidity
Operating: 0oC to 40oC
Storage: -10oC to 60oC
Humidity: 10% to 90% Non-condensing
Package Content
GXV3275 phone, handset with cord, base stand, universal power supply, network
cable, lens cleaning cloth, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter)
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1,
EN62479, RoHS
RCM: AS/ACIF S004; AS/NZS CISPR 22/24; AS/NZS 60950; AS/NZS 4268

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GXV3275 LCD SETTINGS
The GXV3275 LCD MENU provides an easy access to the settings on the phone. Some of the settings
from Web GUI could be configured via the LCD as well.
The following table shows the LCD setting menu options.
Table 2: GXV3275 LCD Settings
Personalized
Account
Ringtone
Auto-Answer
Shared Call Appearance (SCA)
Call Forwarding
Full-screen video calling ON/OFF
Wireless & Network
Ethernet Settings
Wi-Fi ON/OFF
Wi-Fi Settings
Bluetooth ON/OFF
Bluetooth Settings (available when Bluetooth is turned on)
VPN
OpenVPN
Proxy settings
Additional Network Settings
Tathering&portable hotspot
Sound
General
Silent mode ON/OFF
HDMI ON/OFF
Line Order
Volumes
Incoming Calls
Ringtone
Notifications
Notification tone
Display
Brightness
Screen timeout
Screensaver Timeout
Daydream
Font size
Landscape Screen

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HDMI
HDMI Display Settings
Storage
Display storage status for internal storage, SD card and USB flash drive devices
plugged into the phone.
Applications
Manage applications installed on the phone.
Location Access
Access to my location ON/OFF
Wi-Fi & mobile network location
Security Settings
Screen security
Screen Lock
Owner Info
Passwords
Make passwords visible
Device administration
Device administrators
Unknown sources
Verify apps
Credential storage
Trusted Credentials
Install from SD Card
Clear Credentials
Language & Keyboard
Language
Spell checker
Personal dictionary
Keyboard & Input methods
Default
Speech
Text-to-speech output
Mouse/Trackpad
Pointer speed
Accounts
Add account to the phone to sync up contacts and Google Calendar, sign in
Google Play (if installed), sign in Email and etc.
Date & Time
Enable and use Specified NTP Server Address
Set date
Set time
Set time zone
Use 24-hour format
Choose date format
About Phone
Display phone's status. No configuration is necessary here.