Grandstream Networks GRP2615 Instruction Manual

Grandstream Networks, Inc.
GRP2615
Carrier-Grade IP Phone
Administration Guide

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COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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U.S. FCC Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will provide advance notice
in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: [phone]
Fax: [phone]
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the
equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.

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U.S. FCC Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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Directive 2014/53/EU Regulatory Information
Operating Frequency Band (RF)
Max Power
2402-2480MHz (TX&RX)
BT-EDR
8.15dBm
2402-2480MHz (TX&RX)
BT-BLE
7.21dBm
2412-2472MHz (TX&RX)
802.11b
18.15dBm
802.11g
18.42dBm
802.11n-20
19.06dBm
5150-5250MHz (TX&RX)
802.11a
19.28dBm
802.11n-20
18.78dBm
802.11n-40
19.10dBm
802.11ac20
18.89dBm
802.11ac40
18.66dBm
802.11ac80
15.80dBm
5250-5350MHz (TX&RX)
802.11a
18.63dBm
802.11n-20
18.60dBm
802.11n-40
18.93dBm
802.11ac20
18.59dBm
802.11ac40
18.38dBm
802.11ac80
15.85dBm
5470-5725MHz (TX&RX)
802.11a
18.19dBm
802.11n-20
18.32dBm
802.11n-40
18.34dBm
802.11ac20
18.44dBm
802.11ac40
17.72dBm
802.11ac80
15.45dBm

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Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2615 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/

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GNU GPL INFORMATION
GRP2615 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz

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Table of Contents
DOCUMENT PURPOSE ...............................................................................................12
CHANGE LOG..............................................................................................................13
Firmware Version 1.0.0.31 ......................................................................................................................13
Firmware Version 1.0.0.16 ......................................................................................................................13
GUI INTERFACE EXAMPLES......................................................................................14
WELCOME ...................................................................................................................15
PRODUCT OVERVIEW ................................................................................................16
Feature Highlights ...................................................................................................................................16
Technical Specifications ..........................................................................................................................16
GETTING STARTED.....................................................................................................18
Equipment Packaging..............................................................................................................................18
GRP2615 Phone Setup ...........................................................................................................................18
Using the Phone Stand ........................................................................................................................19
Using the Slots for Wall Mounting........................................................................................................19
Connecting the GRP2615 .......................................................................................................................19
Configuration via Keypad ........................................................................................................................20
Configuration via Web Browser ...............................................................................................................27
Saving Configuration Changes................................................................................................................28
Rebooting from Remote Locations..........................................................................................................28
CONFIGURATION GUIDE............................................................................................29
Status Page Definitions ...........................................................................................................................29
Account Page Definitions ........................................................................................................................31
Settings Page Definitions ........................................................................................................................48
Network Page Definitions ........................................................................................................................75
Maintenance Page Definitions.................................................................................................................81
Directory Page Definitions .......................................................................................................................87

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BLF LED PATTERNS ...................................................................................................91
NAT SETTINGS ............................................................................................................93
BLUETOOTH ................................................................................................................94
PACKET CAPTURE .....................................................................................................95
CLICK-TO-DIAL............................................................................................................96
OUTBOUND NOTIFICATION SUPPORT .....................................................................97
UPGRADING AND PROVISIONING ..........................................................................109
Dual-image Firmware ............................................................................................................................109
Firmware Upgrade.................................................................................................................................109
Upgrade via Keypad Menu ................................................................................................................109
Upgrade via Web GUI........................................................................................................................110
No Local TFTP/FTP/HTTP Servers ................................................................................................... 110
Phone Provisioning.................................................................................................................................111
Configuration File Download...............................................................................................................111
No Touch Provisioning ....................................................................................................................... 113
Shortcut of Upgrade and Provision via Keypad Menu .......................................................................... 113
GRP2615 TOOLS ....................................................................................................... 114
RESTORE FACTORY DEFAULT SETTING ............................................................... 115
Restore Factory settings using LCD Menu............................................................................................115
EXPERIENCING GRP2615 ........................................................................................ 116

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Table of Tables
Table 1: GRP2615 Features in a Glance ....................................................................................................16
Table 2: GRP2615 Technical Specifications ...............................................................................................16
Table 3: Equipment Packaging ...................................................................................................................18
Table 4: Configuration Menu .......................................................................................................................21
Table 5: Status Page Definitions .................................................................................................................29
Table 6: Account Page Definitions ..............................................................................................................31
Table 7: Settings Page Definitions ..............................................................................................................48
Table 8: Network Page Definitions ..............................................................................................................75
Table 9 : Maintenance Page Definitions......................................................................................................81
Table 10: BLF LED Patterns........................................................................................................................91
Table 11: Action URL - Supported Events ...................................................................................................97
Table 12: Action URL - Supported Dynamic Variables................................................................................98
Table 13: Action URL Parameters P-values................................................................................................99
Table 14: Action URL – Add Destination Settings .....................................................................................101
Table 15: Action URL - Destination P-values ............................................................................................101
Table 16: Action URL – Notification Options .............................................................................................102
Table 17: Action URL Notification – Events and Dynamic Attributes ........................................................103
Table 18: Action URL Notification P-values...............................................................................................107

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Table of Figures
Figure 1: GRP2615 Package Content ........................................................................................................18
Figure 2: Phone Stand and Mounting Slots on the GRP2615 ....................................................................19
Figure 3: Tab on the Handset Cradle ..........................................................................................................19
Figure 4: GRP2615 Back / Side View .........................................................................................................20
Figure 5: GRP2615 Menu ...........................................................................................................................26
Figure 6: Packet Capture in Idle .................................................................................................................95
Figure 7: Packet Capture when running .....................................................................................................95
Figure 8: Click-to-Dial Feature ....................................................................................................................96
Figure 9: Action URL Settings Page............................................................................................................98
Figure 10: Action URL Packet .....................................................................................................................99
Figure 11: Action URL - Add Destination...................................................................................................100
Figure 12: Action URL - Add Notification...................................................................................................102
Figure 13: Alternative Firmware - Rollback ...............................................................................................109
Figure 14: Config File Download................................................................................................................111
Figure 15: Certificates Files Download ..................................................................................................... 113
Figure 16: GRP2615 Tools........................................................................................................................ 114
Figure 17: Factory Reset using LCD Menu............................................................................................... 115

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DOCUMENT PURPOSE
This document describes how to configure GRP2615 features via phone’s LCD menu and Web GUI menu.
The intended audiences of this document are phone administrators.
To learn the basic functions of GRP2615, please visit http://www.grandstream.com/support to download the
latest “GRP2615 User Guide”.
This guide covers the following topics:
•Product Overview
•Getting Started
•Configuration Guide
•BLF LED Patterns
•NAT Settings
•Bluetooth
•Packet Capture
•Click-to-Dial
•Outbound Notification Support
•Upgrading and Provisioning
•GRP2615 Tools
•Restore Factory Default Settings
•Experiencing GRP2615

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CHANGE LOG
This section documents significant changes from previous versions of user manuals for GRP2615. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
Firmware Version 1.0.0.31
•Added Presence Event list mode to VPK modes. [Presence EventList]
•Added GDS DoorOpen mode to VPK modes. [GDS DoorOpen]
•Changed Screensaver Default value to “On if no VPK is active”. [Screensaver]
Firmware Version 1.0.0.16
•This is the initial version for GRP2615.

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GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/GRP2615_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Accounts Pages
4. Screenshots of Settings Pages
5. Screenshots of Network Pages
6. Screenshots of Maintenance Pages
7. Screenshots of Phonebook Pages

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WELCOME
Thank you for purchasing Grandstream GRP2615 Carrier-Grade IP Phone.
GRP2615 is featuring 10 dual-color line keys (can be digitally programmed as up to 40 provisionable
BLF/fast-dial keys), 4.3” (480x272) TFT color LCD, 5 programmable context-sensitive soft keys, 1000M
network ports, integrated PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch
(EHS).
The GRP2615 delivers superior HD audio quality, rich and leading-edge telephony features, protection for
privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms.
GRP2615 is the perfect choice for enterprise users looking for a high quality, feature rich multi-line executive
IP phone with advanced functionalities and performance.

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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GRP2615 phone:
Table 1: GRP2615 Features in a Glance
GRP2615
10 dual-color line keys (can be digitally programmed as
up to 40 provisionable BLF/fast-dial keys).
4.3” (480x272) TFT color LCD.
5 programmable context-sensitive soft keys.
1000M network ports.
Integrated PoE.
Wi-Fi and Bluetooth support.
3-way conference.
Electronic Hook Switch (EHS).
Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the GRP2615.
Table 2: GRP2615 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,
STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated
PoE
Graphic Display
4.3 inch (480x272) TFT color LCD
Bluetooth
Yes, Bluetooth version 5
Wi-Fi
Yes, dual-band
Feature Keys
10 line keys with up to 16 SIP accounts, 24 speed-dial/BLF extension keys with
dual-color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu
keys, 11 dedicated function keys for: MESSAGE (with LED indicator),
TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE,
VOLUME+, VOLUME-
Voice Codec
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC
and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB port.
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-

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appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server
redundancy and fail-over
HD audio
Yes, both on handset and full-duplex handsfree speakerphone
Extension Module
Yes, can power up to 4 GBX20 modules which features 4.3” Color LCD, 20 quick-
dial/BLF keys which dual-color LED, 2 navigation keys.
Base Stand
Yes, allow 2 angle positions
Wall Mountable
Yes
QoS
Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 & MD5-sess based authentication,
AES based secure configuration file, SRTP, TLS, 802.1x media access control
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/Provisioning
Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using
TR-069 or encrypted XML configuration file
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240V; Output: +12V, 0.5A;
Integrated Power-over-Ethernet (802.3af)
Physical
Dimensions : 243mm x 210mm x 82.3mm
Unit weight:970g
Package weight:1480g
Temperature and
Humidity
32-104℉ / 0～40℃, 10-90% (non- condensing)
Package Content
GRP2615 phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide
Compliance
FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;
FCC Part 68 HAC.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301
489-1/-17; EN 300 328; EN 301 893; EN 62311;
RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.

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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GRP2615 phone.
Equipment Packaging
Table 3: Equipment Packaging
Figure 1: GRP2615 Package Content
Note: Check the package before installation. If you find anything missing, contact your system administrator.
GRP2615 Phone Setup
The GRP2615 phone can be installed on the desktop using the phone stand or attached on the wall using
the slots for wall mounting.
GRP2615
•1 x GRP2615 Main Case.
•1 x Handset.
•1 x Phone Stand.
•1 x Ethernet Cable.
•1 x Power Adapter.
•1 x Phone cord.
•1 x Quick Installation Guide.
•1 x GPL License.

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Figure 2: Phone Stand and Mounting Slots on the GRP2615
Using the Phone Stand
For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the
phone where there is a slot for the phone stand. (Upper half, bottom part).
Using the Slots for Wall Mounting
1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.
2. Attach the phone to the wall via the wall mount hole.
3. Pull out the tab from the handset cradle (See figure below).
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the
phone is mounted on the wall (See figure below).
Figure 3: Tab on the Handset Cradle
Connecting the GRP2615
To setup the GRP2615, follow the steps below:
1. Connect the handset and main phone case with the phone cord.
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router)

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using the Ethernet cable.
3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical
outlet. If PoE switch is used in step 2, this step could be skipped.
4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the
date/time display to show up.
5. Using the phone embedded web server or keypad configuration menu, you can further configure the
phone using either a static IP or DHCP.
Figure 4: GRP2615 Back / Side View
Configuration via Keypad
To configure the LCD menu using phone’s keypad, follow the instructions below:
•Enter MENU options. When the phone is in idle, press the round MENU button to enter the
configuration menu.
•Navigate in the menu options. Press the arrow keys up/down/left/right to navigate in the menu options.
•Enter/Confirm selection. Press the round MENU button or “Select” Softkey to enter the selected
option.
•Exit. Press “Exit” Softkey to exit to the previous menu.
•Return to Home page.
In the Main menu, press Home Softkey to return home screen.
In sub menu, press and hold “Exit” Softkey until Exit Softkey changes to Home Softkey, then release
the Softkey.
•The phone automatically exits MENU mode with an incoming call, when the phone is off hook or the
MENU mode if left idle for more than 60 seconds.
•When the phone is in idle, pressing and holding the UP-navigation key for 3 seconds can see phone’s
IP address, IP setting, MAC address and software address.