Grandstream Networks WP810 Instruction Manual

Grandstream Networks, Inc.
WP810/WP822/WP825 Series
Cordless Wi-Fi IP Phone
Administration Guide

WP810/WP822/WP825 - Administration Guide
WELCOME
WP810/WP822/WP825 are Cordless Wi-Fi IP Phones featuring dual-band 802.11a/b/g/n/ac Wi-Fi and supports Wi-Fi roaming.
The combination of advanced telephony features and durability make them ideal for mobilizing your VoIP network in
residences, warehouses, retail stores, hotels and many more environments. Due to a ruggedized design, these phones are safe
for accidental drops and they are as well waterproof and dustproof, with large rechargeable batteries for long period of use,
making them an ideal addition for homes and businesses alike.
PRODUCT OVERVIEW
Feature Highlights
The following table contain the major features of the WP810, WP822 and WP825:
WP810
●2 SIP accounts and 2 lines.
●3-way audio conference calls.
●Dual-band 802.11a/b/g/n/ac Wi-Fi.
●Wi-Fi roaming.
●120 hours standby time.
●6 hours talk time.
WP822
●2 SIP accounts and 2 lines.
●3-way audio conference calls.
●Dual-band 802.11a/b/g/n/ac Wi-Fi.
●Wi-Fi roaming.
●200 hours standby time.
●8 hours talk time.

Table 1: WP810/WP822/WP825 Features at a Glance
Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported, voice codecs,
telephony features, languages and upgrade/provisioning settings.
WP810
WP825
●2 SIP accounts and 2 lines.
●3-way audio conference calls.
●Dual-band 802.11a/b/g/n/ac Wi-Fi.
●Wi-Fi roaming.
●200 hours standby time.
●8 hours talk time.
Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV,
NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, 802.1x, TLS, SRTP, IPv6
Voice Codecs and
Capabilities
Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-of-band
DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS
Graphic Display 1.8-inch (128×160) TFT color LCD
Peripherals 2 soft keys, dial, hangup, speakerphone, phonebook, backlit keypad, proximity senor,
vibration motor, volume button and navigation keys
Push-to-Talk Customizable button for push-to-talk.
Auxiliary Ports 3.5 mm headset jack, Micro-USB port for charging, dual-MIC, dual-color MWI LED.
Telephony Features
Hold, transfer, forward, 3-way audio conference, downloadable phonebook XML (up to 500
items), call waiting, call log (up to 100 records), off-hook auto dial, auto answer, flexible dial
plan, personalized music ringtones, server redundancy and fail-over, push to talk
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit
AES based secure configuration file, SRTP, TLS, 802.1x media access control
HD Audio Yes, both on handset and speakerphone with support for wideband audio, HAC supported
QoS 802.11e and Layer 3 (ToS, DiffServ, MPLS) QoS
Multi-language English, Chinese, German, French, Italian, Portuguese, Russian, Spanish, Turkish Japanese
and more

Table 2: WP810 Technical Specifications
WP822
Upgrade/ Provisioning Firmware upgrade via TFTP/HTTP/HTTPS/FTP/FTPS, mass provisioning using encrypted
XML configuration file, manual upload.
Power & Green Energy
Efficiency
Universal power adapter included
Input: 100-240VAC; Output: +5VDC, 1A (5W)
1500mA Li-ion battery, 120h standby time and 6h talk time
Physical
Handset Dimensions : 158.5 x 50 x 22.5mm
Charger cradle dimensions : 81.15 x 75.89 x 36.36mm
Handset weight: 120g
Handset package weight (not including QIG): 340g
Temperature and Humidity
Operating Temperature: 0~45°C; Operating Humidity: 10~90%(non-condensing)
Storage Temperature: -20~60°C; Storage Humidity:10~90%(non-condensing
Package Contents
Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery.
Quick Installation Guide.
Compliance FCC, CE, RCM, IC
Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV,
NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, 802.1x, TLS, SRTP, IPv6
Voice Codecs and
Capabilities
Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-of-band
DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS
Graphic Display 2.4 inch (240x320) TFT color LCD
Peripherals
3 soft keys, dial, hang-up, speakerphone, phonebook, backlit keypad, proximity sensor,
vibration motor, volume button, navigation keys, and accelerometer supporting configurable
gestures
Push-to-Talk Customizable button for push-to-talk.
Auxiliary Ports 3.5 mm headset jack, Micro-USB port for charging, dual-MIC, dual-color MWI LED.
Telephony Features
Hold, transfer, forward, 3-way audio conference, call waiting, call log (up to 100 records),
downloadable phonebook (XML, up to 500 items) off-hook auto dial, auto answer, flexible
dial plan, personalized music ringtones, server redundancy and fail-over, push to talk, LDAP
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit
AES based secure configuration file, SRTP, TLS, 802.1x media access control
HD Audio Yes, both on handset and speakerphone with support for wideband audio, HAC supported
QoS 802.11e (WMM) and Layer 3 (ToS, DiffServ, MPLS) QoS

Table 3: WP822 Technical Specifications
WP825
Multi-language English, Chinese, German, French, Italian, Portuguese, Russian, Spanish, and more
Upgrade/ Provisioning Firmware upgrade via TFTP/HTTP/HTTPS/FTP/FTPS, mass provisioning using encrypted
XML configuration file, manual upload.
Power & Green Energy
Efficiency
Universal power adapter included
Input: 100-240VAC; Output: +5VDC, 1A (5W)
2000mA Li-ion battery, 200h standby time and 8h talk time
Physical
Handset dimensions: 164.0 x 52.0 x 25.8mm
Charger cradle dimensions: 77.9 x 81.2 x 38.2mm
Handset weight: 185.90g
Handset package weight (not including QIG): 422.60g
Temperature and Humidity Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing)
Storage Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing)
Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Start
Guide
Compliance FCC, CE, RCM, IC, UKCA
Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV,
NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, 802.1x, TLS, SRTP, IPv6
Voice Codecs and
Capabilities
Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-of-band
DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS
Graphic Display 2.4 inch (240x320) TFT color LCD
Peripherals
3 soft keys, dial, hang-up, speakerphone, phonebook, backlit keypad, proximity sensor,
vibration motor, volume button, navigation keys, and accelerometer supporting configurable
gestures
Push-to-Talk Customizable button for push-to-talk.
Auxiliary Ports 3.5 mm headset jack, Micro-USB port for charging, dual-MIC, dual-color MWI LED.
Telephony Features
Hold, transfer, forward, 3-way audio conference, call waiting, call log (up to 100 records),
downloadable phonebook (XML, up to 500 items) off-hook auto dial, auto answer, flexible
dial plan, personalized music ringtones, server redundancy and fail-over, push to talk, LDAP
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit
AES based secure configuration file, SRTP, TLS, 802.1x media access control
HD Audio Yes, both on handset and speakerphone with support for wideband audio, HAC supported
QoS 802.11e (WMM) and Layer 3 (ToS, DiffServ, MPLS) QoS
Multi-language English, Chinese, German, French, Italian, Portuguese, Russian, Spanish, and more
Upgrade/ Provisioning Firmware upgrade via TFTP/HTTP/HTTPS/FTP/FTPS, mass provisioning using encrypted

Table 4: WP825 Technical Specifications
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also information for
obtaining best performance with the WP810, WP822 and WP825.
Equipment Packaging
Table 5: Equipment Packaging
XML configuration file, manual upload.
Power & Green Energy
Efficiency
Universal power adapter included
Input: 100-240VAC; Output: +5VDC, 1A (5W)
2000mA Li-ion battery, 200h standby time and 8h talk time
Physical
Handset dimensions: 164.0 x 52.0 x 25.8mm
Charger cradle dimensions: 77.9 x 81.2 x 38.2mm
Handset weight: 185.90g
Handset package weight (not including QIG): 422.60g
Weatherproof IP67 Rated -Water-proof, dust-proof, cleaning chemical resistant, anti-microbial casing and
2.5m drop safe
Temperature and Humidity Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing)
Storage Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing)
Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Start
Guide
Compliance FCC, CE, RCM, IC, UKCA
WP810/WP822/WP825
●1x Handset unit
●1x Universal power supply
5V
●1x Charging station
●1x Belt clip
●1x Rechargeable battery
●1x Quick Installation Guide

Figure 1: WP810 Package Content
WP822
Figure 2: WP822 Package Content
WP825

Figure 3: WP825 Package Content
Setting up the Phone
Charging Station
Plug the power adapter into a power source socket to start using the charging station.
Figure 4: Charging Station
Handset
Please refer to the following steps in order to setup your WP810/WP822/WP825 phone:
1. Open the battery cover.
2. Insert the battery with the electrodes in the bottom left corner.
3. Close the battery cover.
Important
Check the package before installation. If you find anything missing, contact your system administrator.
Note

Figure 5: Handset Setup
Battery Information
WP810
Technology: Rechargeable Li-ion Battery
Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35V)
Capacity: 1500mAh
Standby time: up to 120 hours
Talk time: up to 6 hours’ active talk time
WP822
Technology: Rechargeable Li-ion Battery
Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35V)
Capacity: 2000mAh
Standby time: up to 200 hours
Talk time: up to 8 hours’ active talk time
WP825
Technology: Rechargeable Li-ion Battery
Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35V)
Capacity: 2000mAh
Standby time: up to 200 hours
Talk time: up to 8 hours’ active talk time
In order to get the best performance of your WP810/WP822/WP825, we recommend using original battery provided in the
package. The specifications may differ depending on the age and capacity of the battery used.
Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer
to Battery Information.

Handset Keys Description
The WP810/WP822/WP825 Wireless IP phone enhances communication and combines usability and scalability in industries
such as warehousing, catering and retail as well as in factory settings. The following screenshot describe the the handsets LCD
screen and the main hardware components.
WP810
Figure 6: WP810 Description
The following table describe the WP810 keypad keys.
Key Description
1
.Proximity sensor The proximity senor can detect and measure gravitational acceleration, tilt, vibration, altitude changes, and static position.
2
.Earphone Delivers audio output.
3
,
4
Volume up / Down Keys Configure the handset and ringtone volume.
5
.PTT Key PTT (Push-to-Talk) button, to initiate PTT call.
6
.* / Mute key Keep pressing on * in idle screen to mute/unmute the ringtone.
Very Important
Be careful when inserting the battery into your handset to avoid any risk of short-circuit, which lead to damage your battery
and/or the handset itself. Do not use damaged batteries which can increase the risk of serious harm.

7
.
Arrow key combination (Up,
Down, Left, Right) Allows navigation of the cursor through the displayed menu options.
8
.Off-hook / Dial key Enters dialing mode, or dials number entered.
9
.Alphanumeric Keypad Provides the digits, letters, and special characters in context-sensitive applications. For + sign, press and hold key 0.
1
0
.
Hands-free / Speaker key Activates or deactivates the mute feature when keep pressing on * in idle screen.
1
1
.
LED indicator 1dual-color LED indicator indicating power, call, battery, message waiting…
1
2
.
3.5 mm headset jack Phone connector for the headphones/headsets.
1
3
.
Color LCD Screen 1.8-inch (128×160) color LCD
1
4
.
Softkeys Correspond to functions displayed on the LCD. These functions change depending
on the current context.
1
5
.
Menu/OK key Access to contacts list.
1
6
.
On-hook or Power key Selects the option chosen by the cursor or enters the main menu from the home
screen.
1
7
.
# / Lock key Terminates calls or turns the handset on / off.
1
8
.
Contacts
Locks keypad against unintentional entries when keep pressing #.
Press and hold # key for approximately 2 seconds to lock the keys.
Press Unlock softkey and then # to unlock the keys.
1
9
.
Microphone Picks up audio earpiece and hands-free calls.
Table 6: WP810 keypad keys Description
WP822

Figure 7: WP822 Description
The following table describe the WP822 keypad keys.
Key Description
1
.Proximity sensor The proximity senor can detect and measure gravitational acceleration, tilt, vibration, altitude changes, and static position.
2
.Earphone Delivers audio output.
3
,
4
Volume up / Down Keys Configure the handset and ringtone volume.
5
.PTT Key PTT (Push-to-Talk) button, to initiate PTT call.
6
.* / Mute key Keep pressing on * in idle screen to mute/unmute the ringtone.
7
.
Arrow key combination (Up,
Down, Left, Right) Allows navigation of the cursor through the displayed menu options.
8
.Off-hook / Dial key Enters dialing mode, or dials number entered.
9
.Alphanumeric Keypad Provides the digits, letters, and special characters in context-sensitive applications. For + sign, press and hold key 0.
1
0
.
Hands-free / Speaker key Activates or deactivates the mute feature when keep pressing on * in idle screen.

1
1
.
LED indicator 1dual-color LED indicator indicating power, call, battery, message waiting…
1
2
.
3.5 mm headset jack Phone connector for the headphones/headsets.
1
3
.
Color LCD Screen 1.8-inch (128×160) color LCD
1
4
.
Softkeys Correspond to functions displayed on the LCD. These functions change depending
on the current context.
1
5
.
Menu/OK key Access to contacts list.
1
6
.
On-hook or Power key Selects the option chosen by the cursor or enters the main menu from the home
screen.
1
7
.
# / Lock key Terminates calls or turns the handset on / off.
1
8
.
Contacts
Locks keypad against unintentional entries when keep pressing #.
Press and hold # key for approximately 2 seconds to lock the keys.
Press Unlock softkey and then # to unlock the keys.
1
9
.
Microphone Picks up audio earpiece and hands-free calls.
Table 7: WP822 keypad keys Description
WP825

Figure 8: WP825 Description
The following table describe the WP825 keypad keys.
Key Description
1
.Proximity sensor The proximity senor can detect and measure gravitational acceleration, tilt, vibration, altitude changes, and static position.
2
.Earphone Delivers audio output.
3
,
4
Volume up / Down Keys Configure the handset and ringtone volume.
5
.PTT Key PTT (Push-to-Talk) button, to initiate PTT call.
6
.* / Mute key Keep pressing on * in idle screen to mute/unmute the ringtone.
7
.
Arrow key combination (Up,
Down, Left, Right) Allows navigation of the cursor through the displayed menu options.
8
.Off-hook / Dial key Enters dialing mode, or dials number entered.
9
.Alphanumeric Keypad Provides the digits, letters, and special characters in context-sensitive applications. For + sign, press and hold key 0.

1
0
.
Hands-free / Speaker key Activates or deactivates the mute feature when keep pressing on * in idle screen.
1
1
.
LED indicator 1dual-color LED indicator indicating power, call, battery, message waiting…
1
2
.
3.5 mm headset jack Phone connector for the headphones/headsets.
1
3
.
Color LCD Screen 1.8-inch (128×160) color LCD
1
4
.
Softkeys Correspond to functions displayed on the LCD. These functions change depending
on the current context.
1
5
.
Menu/OK key Access to contacts list.
1
6
.
On-hook or Power key Selects the option chosen by the cursor or enters the main menu from the home
screen.
1
7
.
# / Lock key Terminates calls or turns the handset on / off.
1
8
.
Contacts
Locks keypad against unintentional entries when keep pressing #.
Press and hold # key for approximately 2 seconds to lock the keys.
Press Unlock softkey and then # to unlock the keys.
1
9
.
Microphone Picks up audio earpiece and hands-free calls.
Table 8: WP825 keypad keys Description
Icons Description
Following table contains description of each icon that might be displayed on the screen of the WP810/WP822/WP825.
Battery status
Charging
Wi-Fi not enabled/configured
Wi-Fi signal status

Table 9: Icons Description
Handset Menu
The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock first the
handset and press “Menu” (softkey in the middle). Press Arrow keys to navigate to the menu option you require. Then press
“Select” (left softkey) or OK/Selection key to access further options or confirm the setting displayed. To go to the previous
menu item, press “Back” (right softkey). You can press Power key at any time to cancel and return to standby mode.
Outgoing Call notification
Missed Call notification
Rejected Call notification
Incoming Call notification
Mute enabled icon
DND enabled icon
SRTP & TLS enabled icon
Contacts
SMS
Call History
Voice Mail
Diagnosis
Settings
Status
Note
SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted.

Figure 9: Menu Structure
Contacts Display the list of the registered contacts and also the groups contacts with the ability of searching, adding or
editing the entries and also deleting the selected contacts.
Call History Display the call history:Missed Calls,Accepted Calls,Outgoing CallsorAll Calls. You can add contacts
toShared Contactsdirectly from call logs.
SMS SMSstands for Short Message Service and referred to as a “text message”. With aSMS, you can send a
message by pressing“New Message”of up to 160 characters to another device or check the received ones.
Voice Mail
Select:Play voice mail messages received.
Note: Voicemail ID needs to be configured, otherwise, “select” softkeys will open configuration settings.
Diagnostics
●LCD Test
●LCD off
●LED Test
●Keypad Test
●Audio Loopback
●Proximity Sensor
●Vibration
●Verify Certificate
Settings
●Account: Configure/View SIP accounts settings and account ringtone.
●Call settings:Configure the account auto answer, call forward, DND and speed dial settings.
●Network Settings:Configure the networks settings including Wi-Fi settings, and additional networks
settings.

Table 10: Handset Menu
Connecting the handset to Wi-Fi Network
The WP810/WP822/WP825 phone supports dual-band 802.11a/b/g/n/ac Wi-Fi, please refer to the following steps in order to
connect your handset to the Wi-Fi networks:
1. On LCD menu, press Menu key and navigate to Settings → Network.
2. Select “Wi-Fi Band” (automatic, 2.4GHz or 5GHz) and navigate to “Wi-Fi Networks”. A list of Wi-Fi networks will be
displayed.
3. Select the desired network to connect to. (Enter the correct password to connect if requested)
The handset will display Wi-Fi icon on the main LCD menu if the con nection to the Wi-Fi network is successful.
Figure 10: Connecting to Wi-Fi Network
Obtain IP Address
In order to know which IP address is assigned to your handset, please follow below steps:
1. Unlock first your phone and press “Menu” (Middle softkey) or Ok button to view operation menu.
2. Press Arrow (Up, Down, Left, Right) keys to move the cursor to Status icon , then press “Select” (left softkey) or Ok
button.
●BasicSettings:Configure the basic settings including voice settings, display settings, Gestures and button
customization, language settings and date/time settings.
●Adv.Settings:Configure the advanced settings including system upgrade, PTT/Paging settings, system
security settings, syslog settings and factory reset / reboot.
Status
Displays account status, system info, Network status and network statistics
●Account status
●System Info:Press to enter the sub menu for Running memory, Storage status, MAC address, System
version, Recovery version, U-boot version, Kernel version, Hardware version, PN number, Country code
and Running time.
●Network status: Press to enter the sub menu for MAC address, IP setting information (DHCP/Static IP),
IPv4 address, IPv6 address, Subnet Mask, Gateway, DNS server.
●Network Statistics: Press to enter the sub menu for Network SSID, BSSID, IP address, Signal strength,
Connection speed, Channel, Frequency, Tx packets, Tx error packets, Tx error rate, Tx drop packets, Tx
drop rate, Rx packets, Rx error packets, Rx error rate, Rx drop packets, Rx drop rate.
Note
If 5GHz and 2.4Ghz are both available when “Wi-Fi Band” is set to “Automatic”, the WP810/WP822/WP825 will use 5GHz,
but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep
it Dual Band.
WP810/WP822/WP825 supports connection to Wi-Fi with captive portal enabled that requires additional credentials to sign
up or login before it is allowed to use Wi-Fi.

3. Access Network Status menu to obtain the IP address of the WP810/WP822/WP825.
Figure 11: Obtaining IP Address
WEB GUI ACCESS CONFIGURATION
The WP810/WP822/WP825 can be configured using:
Web GUI embedded on the handset using PC’s web browser.
LCD Configuration Menu using the WP810/WP822/WP825 keypad.
Configuration via Web Browser
The WP810/WP822/WP825 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages
allow a user to configure the handset through a Web browser such as Google Chrome, Mozilla Firefox.
Accessing the Web UI
1. Connect the computer to the same network as WP810/WP822/WP825.
2. Make sure the handset is booted up and powered correctly.
3. You may check the IP address on the phone LCD menu Status 🡪 Network Status. Please see Obtain
WP810/WP822/WP825 IP Address
4. Open Web browser on your computer and enter the WP810/WP822/WP825 IP address in the address bar of the browser.
5. Enter the administrator’s username and password to access the Web Configuration Menu.
Web GUI Languages
Note
From the Web GUI, you can configure all the functions supported by the WP810/WP822/WP825; while via keypad menu, you
can access limited configuration.
Note
Please note that Microsoft’s IE 9 and below are not supported, also the records from the web cannot be played with IE10, Edge
and Safari. We highly recommend using Google Chrome or Mozilla Firefox.
Note
The computer must be connected to the same sub-network as the phone. This can be easily done by connecting the
computer to the same hub or switch as the phone.
The default administrator username is “admin”, and the random password can be found on the sticker at the back of the
unit. the default end-user username is “user” and the password is “123”.
If ‘Web Access’ parameter is set to “Disabled” under Advanced settings 🡪 System security; web UI access will be
disabled.

Users can select the language in web GUI login page, or at the upper right of the web GUI after logging in.
Figure 12: Web GUI Language login page
Figure 13: Web GUI Language
Saving the Configuration Changes
When changing any settings, always submit them by pressing Save and Apply buttons. If using the Save button, after making
all the changes, click on the Apply button on top of the page to submit.
Web UI Access Level Management
There are two default passwords for the login page:
User Level User Name Password Web Pages Allowed
End User
Level user 123 Only Status, Phone Settings, System Settings, Maintenance and System Application with limited options.
Administrator
Level
admin Random password
available on the sticker at
the back of the unit.
All pages