Grandstream Networks GXP2160 User manual

Grandstream GXP2160, GXP2140, GXP2130, GXP2170
& GXP2135 Quick Reference Sheet
GXP2130 GXP2140 GXP2160
GXP2135 GXP2170
hat are these keys on my handset for?
Message Press to view voicemail messages.
Contacts Press to view and edit personal address book.
Transfer Press to blind trans er a call to another extension.
Hold Press to put a call on hold or resume the call.
Headset Press to switch to headset mode.
Mute Press to mute or un-mute the call.
Speaker
Send/Redial
Volume

Making Phone Calls
To an extension: Dial the required extension and press #.
To an external number: Dial the required number, then press #.
Answering Calls
Li t the handset or press the lashing line button.
Answering a Waiting Call
I you are on a call and receive a second call, a second line key on your phone will start lashing.
To answer the call you may press the lashing line key - your irst call will be placed on hold and
you will be connected to the call that is waiting.
You can toggle between calls by pressing the lashing line key.
I you wish to end a call, press the relevant line key to connect to that caller and press the End
Call so tkey.
Hold
To place a call on hold press the hold key. To retrieve a call on hold, press the hold key again or
press the lashing line key.
Transferring a Call
Blind/Unannounced Trans er While on a call, press the Trans er key, and dial the extension
number.
The caller will automatically be trans erred to the extension.
Attended/Announced Trans er While on a call, press a ree line key and dial the extension
number. The caller will be placed on hold. You can now speak
privately to the extension.
To complete the trans er, press the Trans er key ollowed by the
lashing line key. The caller will be trans erred to the extension.

Attended Transfer using the Menu Softke s
Alternatively you can make an attended trans er using the so tkeys on the handset
Whilst on a call press the Trans er key
Now dial the extension to which you want to
trans er the call and press #
Once the call has been answered you can
introduce the call. Finally press the Trans er
button to complete the trans er and hang up the
call
Call Pick Up
Dial *20*# or press the lashing extension key to answer a call that is not ringing on your phone.

Missed Calls
The Missed Call so t key will appear on your screen i you have any missed calls. To view them,
press the “MissedCall” so t key and a list will be displayed with the date and time. Use the arrows
on the keypad to navigate and the so t keys to Dial or Delete.
Note: If your phone is part of a ring group, calls answered by other users in the ring group may
show as a missed call on your phone.
Call Histor
Press the menu key (the dot in the centre o the arrows on the keypad). Select Call History. You
can use the le t and right keys to navigate between All Calls, Answered, Dialled, Missed, and
Trans erred.
Use the up and down keys to select numbers and the so t keys to dial or delete.
Voicemail
To access your voicemail press the Voicemail key or dial 250#.
You will be asked to enter your password, which is in the welcome email you were sent when your
extension was set up.
Follow the voice prompts to check or delete your voicemails, set up a greeting or change your
status.
The 3CX WebClient
The 3CX web client gives you easy access to all eatures o 3CX, including presence, video
con erencing, chat and the switchboard rom a web browser. It also allows you to easily make calls
rom your IP Phone, desktop or smartphone.
When your extension was set up you received a welcome email which contains the address or
your webclient along with your username and password.
Copy and paste this address into your web browser, enter the username and password and
you’re away!
You can see more about the webclient here https://www.3cx.com/user-manual/web-client.