Grandstream Networks GXV-3000 User manual

ObjectworldUnifiedCommunicationsServer®
GrandstreamGXV‐3000IPVideoPhoneUserGuide

© 2001-2009 Objectworld Communications Corp.
All rights reserved. Published February 17, 2009
Objectworld, Objectworld Unified Communications Server, Objectworld UC Server, Objectworld UC Client, Objectworld
Connect, Objectworld Connect PLUS, IT Telephony, and The IT Telephony Company are either trademarks or registered
trademarks of Objectworld Communications Corp. in the United States and/or other countries.
All other trademarks or registered trademarks are property of their respective owners.
Part No. UCS-1011-000-v4.4

Table of Contents
1 Grandstream GXV-3000 IP Video Phone Overview . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Using GXV-3000 IP Video Phone Features . . . . . . . . . . . . . . . . . . . . . 7
Using the GXV-3000 IP Video Phone Call Feature Access Codes . . . . . . . . . . . . . . . . . 7
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Muting and Unmuting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3 Using UC Server Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the UC Server Call Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Parking Calls and Picking up Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Picking up Calls Ringing at Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the UC Server Conference Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Queuing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Objectworld Unified Communications Server 1
1 Grandstream GXV-3000 IP Video Phone
Overview
This document is designed to outline the features and functions of the Grandstream
GXV-3000 IP Video phone in relation to the Objectworld Unified Communications
Server™. This chapter covers the following topics:
•Overview
•Display Features
•Key Descriptions
1.1 Overview
This document is not intended to replace the Grandstream GXV-3000 IP Video
Phone User Manual. For more detailed information about the product, particularly
its operation in the absence of UC Server, please refer to the Grandstream User
Manual.
NOTE: For information on using your telephone mailbox see the Quick
Reference Card available on the Objectworld web site at
www.objectworld.com/support/documentation.aspx.

1 Grandstream GXV-3000 IP Video Phone Overview
2 Objectworld Unified Communications Server
1.2 Display Features
The LCD display disappears when the screensaver is on. If you do not want the LCD
display, you can turn it off.
Icon LCD Icon Definitions
Connectivity Status / SIP Proxy/Server Icon
Solid – Connected to SIP Server/IP address received
Blinking – Physical connection failed
Blank – SIP Proxy/Server not registered
Phone Status Icon
Off – When the handset is on-hook
On – When the handset is off-hook
Speakerphone Status Icon
Flash – When phone rings or a call is pending
Off – When the speakerphone is off
On – When the speakerphone is on
Handset, Speakerphone, and Ring Volume Icon
Each icon appears next to the volume icon.
To adjust the volume, use the up/down button.
Real–time Clock
Synchronized to Internet time server (Internet required)
Time zone configurable via web browser
AM/PM indicator

Display Features
Objectworld Unified Communications Server 3
Missed Call Icon
The icon appears when you miss a call.
The number indicates the number of missed calls.
Icon LCD Icon Definitions

1 Grandstream GXV-3000 IP Video Phone Overview
4 Objectworld Unified Communications Server
1.3 Key Descriptions
Key Button Key Button Definitions
LINE 1 - LINE 3 Three line keys with LED, which can be configured to different SIP profiles or
providers.
Use button to select the next menu item when phone is in keypad configuration
mode.
Increase the handset/speakerphone volume when phone is active.
Increase the ring volume when phone is idle.
Use button to select previous menu item when phone is in keypad configuration
mode.
Decrease handset/speakerphone volume when phone is active.
Decrease ring volume when phone is idle.
Shift cursor to left.
Shift cursor to right.
Also functions as shortcut to bring up Call History when phone is in idle state. For
more information see “Accessing Call Lists” on page 18.
OK Enter keypad configuration menu mode when phone is idle.
Use as Enter key when in keypad configuration.
TRNF Transfers an active call to another number. For more information see “Transferring
Calls” on page 14.
CONF Press CONF to connect Calling/Called party into conference. For more information
see “Conferencing” on page 13.
Enter to retrieve (video) voice mails or other messages. For more information see
“Accessing Voice Mail” on page 18.
Enable/disable camera video during a call. The video is disabled but the audio
remains enabled.
Block camera to make a call without video.
When the button is activated, a red camera icon flashes on the LCD to indicate the
call is not in video mode, the camera is blocked for privacy, and the phone functions
as a normal IP phone.

Key Descriptions
Objectworld Unified Communications Server 5
Enable/disable mute.
On an active call, press Mute to mute the call. For more information see “Muting and
Unmuting Calls” on page 13.
When using in keypad configuration, functions as a Delete key.
Activate/deactivate Do Not Disturb (DND) when idle. For more information see
“Setting Do Not Disturb” on page 17.
Reject an incoming ringing call and send directly to voice mail.
Enable/disable camera local loopback display and On screen display (OSD). This
key functions in loop switch when pressed continuously, the camera local loop back,
OSD display, Picture-in-Picture (PIP), PIP swap will appear or happen on the LCD
screen continuously in a loop mode.
XML based Video Phone Address Book
Enable/disable hands-free speakerphone mode.
HOLD Place active call on hold. For more information see “Holding and Resuming Calls” on
page 12.
SEND Press SEND to dial a new number or redial the last number dialed. For more
information see “Making Calls” on page 9.
Functions as an Enter key when using Mini Web Browser, combined with four arrow
keys to use keypad to navigate web page if no USB keyboard/mouse.
Key Button Key Button Definitions

1 Grandstream GXV-3000 IP Video Phone Overview
6 Objectworld Unified Communications Server

Objectworld Unified Communications Server 7
2 Using GXV-3000 IP Video Phone Features
This chapter outlines the features that are available on the Grandstream GXV-3000
IP Video phone. UC Server supports the following main features of the Grandstream
GXV-3000 IP unless otherwise noted.
•Using the GXV-3000 IP Video Phone Call Feature Access Codes
•Making Calls
•Answering Calls
•Holding and Resuming Calls
•Muting and Unmuting Calls
•Conferencing
•Transferring Calls
•Ending Calls
•Redialing
•Forwarding Calls
•Changing the Volume
•Setting Do Not Disturb
•Selecting a Ring Tone
•Accessing Call Lists
•Accessing Voice Mail
2.1 Using the GXV-3000 IP Video Phone Call Feature Access
Codes
To access various call features, key press sequences are provided by the GXV-3000.
NOTE: The Grandstream feature access codes listed below are
disabled by default, due to a conflict with one of the UC Server feature
access codes. Therefore, the codes below will only work if the system
administrator has enabled the Grandstream feature access codes.

2 Using GXV-3000 IP Video Phone Features
8 Objectworld Unified Communications Server
The GXV-3000 supports traditional and advanced telephony features provided the
server supports them.
GXV-3000 Call Features Key Codes Examples and Notes
Block Caller ID (for all subsequent calls) *30
Send Caller ID (for all subsequent calls) *31
Block Caller ID (per call) *67
Send Caller ID (per call) *82 Note: This feature code conflicts with the Call
Queuing feature code of UC Server. Therefore,
your system administrator may have changed
the Send Caller ID feature code number. See
your system administrator for more information.
Disable Call Waiting (per Call) *70
Enable Call Waiting (per Call) *71
Forward all Calls
Forwards all calls unconditionally.
*72 +
Forward
Number + #
To forward all calls to extension 300:
1. Dial:
*72
2. At the dial tone, dial:
300
3. Press #
4. Wait for dial tone.
LCD will display “Call FWD Activated.”
Cancel Forwarding all Calls
Cancels forwarding all calls unconditionally.
*73 1. Dial:
*73
2. At the dial tone, hang up.
“Call FWD Activated” disappears.
Forward Calls when Busy *90 +
Forward
Number + #
To forward calls when busy to extension 300:
1. Dial:
*90
2. At the dial tone, dial:
300
3. Press #
4. At the dial tone, hang up.
Cancel Forwarding Calls when Busy *91 1. Dial:
*91
2. At the dial tone, hang up.

Making Calls
Objectworld Unified Communications Server 9
2.2 Making Calls
For information on making calls, see the following sections:
•Handset, speakerphone and headset mode
•Making a call using a phone number
•Making a call using multiple SIP accounts and lines
•Making a call using an IP address
Handset, speakerphone and headset mode
Handset mode can be toggled between Speaker and Headset
To switch between Handset and Speaker/Headset,
• Press the Hook Flash in the handset cradle or press the SPEAKER button.
Making a call using a phone number
There are several ways to make phone calls that include entering the number, using
redial, or the menu.
To make a call
1Pick up the handset or press SPEAKER/Headset.
Other methods of making calls are:
• Press an available LINE key (activates the speakerphone).
2Enter the phone number.
3Press the SEND key.
Forward Calls when Delayed *92 +
Forward
Number + #
To forward calls when delayed to extension 300:
1. Dial:
*92
2. At the dial tone, dial:
300
3. Press #
4. At the dial tone, hang up.
LCD will display “Call FWD Activated.”
Cancel Forwarding Calls when Delayed *93 1. Dial:
*93
2. At the dial tone, hang up.
GXV-3000 Call Features Key Codes Examples and Notes

2 Using GXV-3000 IP Video Phone Features
10 Objectworld Unified Communications Server
To redial the last phone number dialed
1Pick up the handset or press SPEAKER/Headset.
Alternatively:
• Press an available LINE key (activates the speakerphone).
The corresponding LED will be red.
2Press the SEND button to redial the last number called.
To make a call using the menu
1Press the OK button to bring up the Main Menu.
2Select Phone Book and select a phone number.
3Press OK to select the number.
4Press OK again to dial the number.
The call will dial out in speaker mode.
Making a call using multiple SIP accounts and lines
The GXV-3000 can support up to three independent SIP accounts. Each of the three
line buttons (Line 1 - Line 3) is “virtually” mapped to an individual SIP account. The
name of each account is conveniently printed next to its corresponding button. In
off-hook state, select an idle line and the name of the account (as configured in the
web interface) is displayed on the LCD and a dial tone is heard. Alternatively, press
the selected line continuously until the related SIP profile shows up on the LCD.
To make a call
• Select the line you wish to use.
The LED lights up in solid red.
To switch lines before dialing
• Press the same LINE button one or more times.
If you continue to press a LINE button, the selected account will circulate
among the registered accounts.
For example: when LINE1 is pressed, the LCD displays the account name, such
as “VoIP 1”; If LINE1 is pressed twice, the LCD displays the second account
name, such as “VoIP 2” and the subsequent call will be made through SIP
account 2.

Making Calls
Objectworld Unified Communications Server 11
Making a call using an IP address
Direct IP calling allows two parties to talk to each other in an ad hoc fashion without
a SIP proxy. This kind of VoIP call can be made between two phones if:
• Both phones have public IP addresses, or
• Both phones are on the same LAN/VPN using private or public IP addresses, or
• Both phones can be connected through a router using public or private IP
addresses (with necessary port forwarding or DMZ).
To make a direct IP call
1Press OK to bring up the Main Menu.
2Select Direct IP Call.
3Press OK to select.
4Enter a 12-digit target IP address.
For example:
If the target IP address is 192.168.1.60, and the port is 5062 (for example,
192.168.1.60:5062), enter the following:
192*168*1*60#5062 -
Where the “*” key represents “.” and the “#” key represents “:”
5Press OK to initiate the call.
Quick IP Call Mode
Dial an IP address under the same LAN/VPN by keying in the last octet in the IP
address. This partially simulates a PBX function using the CMSA/CD without a SIP
server. Static IP usage is recommended.
To set up the phone to make Quick IP calls
1Access the web-setup function.
2In the Advanced Settings page, set the Use Quick IP-call mode to YES. When
#xxx# is dialed, where x is 0-9 and xxx <=255, a direct IP call to
aaa.bbb.ccc.XXX is completed. “aaa.bbb.ccc” is from the local IP address
regardless of the subnet mask.
The numbers #xx or #x are also valid. The leading 0 is not required, but is okay.
For example:
192.168.0.2 calling 192.168.0.3 -- dial #3 follow by SEND or #
192.168.0.2 calling 192.168.0.23 -- dial #23 follow by SEND or #
NOTE: See your system administrator regarding how to access the
web setup function.

2 Using GXV-3000 IP Video Phone Features
12 Objectworld Unified Communications Server
192.168.0.2 calling 192.168.0.123 -- dial #123 follow by SEND or #
192.168.0.2: dial #3 and #03 and #003 results in the same call -- call 192.168.0.3
2.3 Answering Calls
To answer a call
• Pick up the handset to answer the call normally.
Using call waiting to answer another call
If you are on a call and another call comes in, then you will hear a call waiting tone,
and the next available line will flash red.
To answer an incoming call while on another call
• Press the corresponding LINE button to put the current caller on hold and
switch to the incoming call.
2.4 Holding and Resuming Calls
To place a call on hold
• While on a call, press the HOLD button to put the caller on hold.
To resume a call on hold
• Press the corresponding blinking LINE key to resume the call.
To answer or place a call while on another call
• Press a LINE key to answer or place another call.
This automatically puts the current caller on hold. The Call Waiting tone is
audible when the line is in use and there is a call that is waiting to be answered.
3Enter the number that you want to use as the park number.
The hold position is used by the person who answers the parked call. For
example, if you enter 1234, then the call is parked at 1234, and can be picked
up at 1234.
NOTE: To send an incoming call directly to voice mail, press MUTE/
DEL to reject the call and forward it to voice mail.
TIP: Alternatively, press the SPEAKER button to answer a call in
either speakerphone or headset mode.

Muting and Unmuting Calls
Objectworld Unified Communications Server 13
4Press DIAL.
The call is removed from the hold position, and put in the park position.
To answer a parked call
1Typically, a company announcement informs you that a call is on hold for you.
2Dial *98.
The system prompts you for the park hold position.
3Dial the number of the park hold position.
The system disconnects the current call and presents a new call.
4Answer the new call to speak to the parked caller.
2.5 Muting and Unmuting Calls
You can mute an active call so that the other party cannot hear you.
To mute a call
1Press MUTE/DEL to mute a call.
The red Mute/Delete icon (muted microphone) will flash on the LCD.
2Press MUTE/DEL again to resume audio.
2.6 Conferencing
The GXV-3000 supports 3-way conferencing.
To initiate a conference call
1Place the first call on hold by pressing the LINE key to call the second party,
and establish the call.
2Press the CONF button then press the line on hold (blinking), to bring the three
parties together.
NOTE: If nobody answers the parked call, the call rings the extension
that originally put the call on system park.
NOTE: To delete wrong entries while using the keypad Menu
operation, use the arrows to move the cursor before the entry, and
press MUTE/DEL to delete the last digit or letter. When receiving an
incoming call, pressing MUTE/DEL rejects the call and forwards it to
voice mail.

2 Using GXV-3000 IP Video Phone Features
14 Objectworld Unified Communications Server
To toggle a video conference
• Once a 3-way conference is established, press the CONF key to toggle
between two video users for video.
To cancel a conference
• If after pressing the CONF button you decide not to conference anyone,
press CONF again to cancel the operation.
To end a conference
1Press HOLD to end the conference and put both parties on hold.
2To speak with an individual party, select the corresponding blinking LINE.
3Alternatively, hang up to terminate the call.
2.7 Transferring Calls
Two transfer operations are supported, blind and attended (or supervised) transfers.
To transfer a call blindly
1Press the TRNF button.
2Dial the number and then press SEND to complete the transfer.
To make an attended transfer
1Press the LINEx button to make a call, and automatically place the active line
on hold.
2Dial the phone number and then press SEND.
3Once the call is established, press TRNF.
4Press the blinking line key to transfer the call and hang up.
NOTE: For information on the UC Server conference bridge see
“Using the UC Server Conference Bridge” on page 26.
Blind Transfer Transfers an active call to a third party without announcing
the call.
Attended Transfer Transfers an active call to a third party with an
announcement.

Ending Calls
Objectworld Unified Communications Server 15
To cancel a transfer
• Press TRNF again to cancel the transfer.
Alternatively, press HOLD to hold the line.
2.8 Ending Calls
To end a call
• To end a call, hang up the phone.
The phone status icon on the display will be off, when the handset is on-hook.
To end a call on speakerphone
• Press the SPEAKER button.
2.9 Redialing
To redial the last number dialed
1Take the Handset/SPEAKER/Headset off-hook.
Alternatively, press an available line key (this activates speakerphone). The
corresponding LED will be red.
2Press the SEND button.
Alternatively, press the REDIAL soft key.
2.10 Forwarding Calls
You can forward all calls, or forward only those calls when busy or delayed. The
default delay time is 20 seconds before the call is forwarded to another number, or to
voice mail if call forwarding when delayed is not enabled.
To forward all calls
1Dial *72.
2At the dial tone dial the number that you want to forward your calls to.
3Press #.
NOTE: The Grandstream call feature codes are disabled by default.
Only if the call feature codes have been enabled by your system
administrator will the call forwarding features work as per the
instructions below. If the Grandstream call feature codes are enabled,
then you can forward all calls, or forward only those calls when busy or
delayed.

2 Using GXV-3000 IP Video Phone Features
16 Objectworld Unified Communications Server
4At the dial tone hang up.
The LCD will display “Call FWD Activated.”
To cancel forwarding all calls
1Dial *73.
2At the dial tone hang up.
“Call FWD Activated” will disappear.
To forward calls when busy
1Dial *90.
2At the dial tone dial that the number that you want to forward your calls to.
3Press #.
4At the dial tone hang up.
To cancel forwarding calls when busy
1Dial *91.
2At the dial tone hang up.
To forward calls when delayed
1Dial *92.
2At the dial tone dial the number that you want to forward your calls to.
3Press #.
4At the dial tone hang up.
The LCD will display “Call FWD Activated.”
To cancel forwarding calls when delayed
1Dial *93.
2At the dial tone hang up.
To forward an incoming call directly to voice mail
• When receiving an incoming call, press MUTE/DEL to reject the call and
forward it to voice mail.
2.11 Changing the Volume
Use the Main Menu to adjust the ring volume. Use the LCD display to adjust the
handset, speakerphone, and headset volume.