Grandstream Networks GXV3380 Instruction Manual

Grandstream Networks, Inc.
GXV3380
IP Multimedia Phone for AndroidTM
Administration Guide

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COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in anyform or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark andGrandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try tocorrect the interference by one or more
of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
The device complies with FCC radiation exposure limits set forth an uncontrolled environment and it also
complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance
with provided instructions and the antenna(s) used for this transmitter must be installed to provide a
separation distanceof atleast 20cm fromall personsand must not be co-locatedoroperatingin conjunction
with any other antenna or transmitter. End-users and installers must be provided with antenna installation
instructions and consider removing the no-collocation statement.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Caution
Any changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

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CE DECLARATION OF CONFORMITY
This transmitter complies with the essential requirements and provisions of directives 2014/53/EU,
2014/30/EU, 2015/35/EU and subsequent amendments, according to standards
Draft ETSI EN 301 489-1 V2.2.1;Draft ETSI EN 301 489-17 V3.2.0;
EN 55032:2015 /AC:2016;EN55035:2017;EN61000-3-3:2013;EN 61000-3-2:2014
ETSI EN 300 328 V2.1.1;ETSI EN 301 893 V2.1.1;EN 62311: 2008;EN 62368-1:2014
Manufacturer:
Grandstream Networks, Inc.
126 Brookline Ave, 3rd Floor Boston, MA02215, USA
EUT Feature
Tx/Rx Frequency
Range
2402~2480 MHz
2402~2480 MHz
2412~2472 MHz
5150~5250 MHz
5250~5350 MHz
5470~5725 MHz
Number of Channels
79
40 (37 hopping + 3
advertising channels)
13
UNII Band I:
802.11a/n-HT20-VHT20: 4 channels
802.11n/ ac -HT40-VHT40: 2 channels
802.11ac-VHT80:1 Channel
UNII Band II:
802.11a/n-HT20-VHT20: 4 channels
802.11n/ ac -HT40-VHT40: 2 channels
802.11ac-VHT80:1 Channel
UNII Band III:
802.11a/n-HT20-VHT20: 11 channels
802.11n/ac-HT40-VHT40: 5 channels
802.11ac-VHT80:2 Channels
Carrier Frequency of
Each Channel
f=2402+k MHz
(k=0,1,2….,78)
f=2402+k MHz
(k=0,2,4…,39)
-
-
Antenna Type/Gain
Internal PCB Antenna /
gain 4.0 dBi
Internal PCB Antenna
/ gain 4.0 dBi
Internal PCB Antenna /
gain 4.0 dBi
Internal PCB Antenna /
gain 5.0 dBi
Type of Modulation
Bluetooth BR 1Mbps:
GFSK
Bluetooth EDR 2Mbps:
π/4-DQPSK
Bluetooth EDR 3Mbps:
8DPSK
Bluetooth LE: GFSK
802.11b: DSSS (DBPSK /
DQPSK / CCK)
802.11g/n: OFDM (BPSK /
QPSK / 16QAM / 64 QAM)
802.11a/n/ac: OFDM (BPSK / QPSK /
16QAM / 64QAM)
Operation temperature
0 °C ~ +40 °C
Storage temperature
-10 °C ~ +60 °C

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Humidity
10 ~ 90% non-condensing
Domestic use
Industrial use Class B
Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV3380 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/

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RF Power and Power Adapter Statement
WLAN
Standard
Frequency
EIRP Power (dBm)
Wi-Fi 2.4G
2.4~2.4835GHZ
18.70
Wi-Fi 5G
5.15~5.25GHz
22.06
5.25~5.35GHz
19.21
5.47~5.725GHz
18.24
Bluetooth
Bluetooth version
EIRP Power (dBm)
EDR
12.14
LE
8.42
The power adapter is a power-off device.

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GNU GPL INFORMATION
GXV3380 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/gxv33XX_gpl.zip

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Table of Contents
DOCUMENT PURPOSE...............................................................................................13
CHANGE LOG..............................................................................................................14
Firmware Version 1.0.1.19..................................................................................................................14
Firmware Version 1.0.1.14..................................................................................................................14
WELCOME ...................................................................................................................15
PRODUCT OVERVIEW ................................................................................................16
Feature Highlights..............................................................................................................................16
GXV3380 Technical Specifications.....................................................................................................16
GETTING STARTED.....................................................................................................19
Equipment Packaging........................................................................................................................19
GXV3380 Phone Setup......................................................................................................................20
Using the Phone Stand...................................................................................................................20
Using the Slots for Wall Mounting...................................................................................................20
Connecting the GXV3380...................................................................................................................21
GXV3380 LCD SETTINGS ...........................................................................................23
Access LCD Settings .........................................................................................................................24
Features ............................................................................................................................................24
Network .............................................................................................................................................26
Ethernet Settings............................................................................................................................26
Wi-Fi ..............................................................................................................................................27
VPN ...............................................................................................................................................27
General Network Settings...............................................................................................................27
Proxy Settings................................................................................................................................28
Tethering & Portable Hotspot..........................................................................................................28
Basic..................................................................................................................................................29

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Sound.............................................................................................................................................29
Display...........................................................................................................................................29
Language & keyboard.....................................................................................................................30
Date & Time...................................................................................................................................31
Security Settings ............................................................................................................................31
Peripherals.....................................................................................................................................32
Accounts........................................................................................................................................32
Power Information ..........................................................................................................................32
Reboot the Phone...........................................................................................................................32
Apps..................................................................................................................................................32
Application Management ................................................................................................................32
Default Application..........................................................................................................................33
Notification Center..........................................................................................................................34
Advanced...........................................................................................................................................34
Account Settings ............................................................................................................................34
System Updates.............................................................................................................................34
Syslog............................................................................................................................................35
System Security .............................................................................................................................35
Status................................................................................................................................................35
Account Status...............................................................................................................................35
Network Status...............................................................................................................................36
System Info....................................................................................................................................36
Storage Status................................................................................................................................36
GXV3380 WEB GUI SETTINGS...................................................................................37
Status Page Definitions......................................................................................................................37
Status/Account Status ....................................................................................................................37
Status/Network Status....................................................................................................................37
Status/System Info .........................................................................................................................38
Account Page Definitions...................................................................................................................38
Account/SIP/General Settings.........................................................................................................38
Account/SIP/SIP Settings ...............................................................................................................41
Account/SIP/Codec Settings...........................................................................................................45
Account/SIP/Call Settings...............................................................................................................49

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Account/SIP/Advanced Settings......................................................................................................55
Phone Settings Page Definitions ........................................................................................................57
Phone Settings/General Settings....................................................................................................57
Phone Settings/Call Settings...........................................................................................................58
Phone Settings/Ringtone................................................................................................................62
Phone Settings/Video Settings........................................................................................................62
Phone Settings/Multicast Paging.....................................................................................................63
Network Settings Page Definitions......................................................................................................64
Network Settings/Ethernet Settings.................................................................................................64
Network Settings/Wi-Fi Settings......................................................................................................66
Network Settings/OpenVPN® Settings............................................................................................67
Network Settings/Advanced Network Settings.................................................................................68
System Settings Page Definitions.......................................................................................................69
System Settings/Time and Language..............................................................................................69
System Settings/Security Settings ..................................................................................................70
System Settings/Preferences..........................................................................................................72
System Settings/TR-069.................................................................................................................75
Maintenance Page Definitions............................................................................................................75
Maintenance/Upgrade ....................................................................................................................75
Maintenance/System Diagnosis......................................................................................................80
Maintenance/Event Notification.......................................................................................................82
Applications Page Definitions.............................................................................................................83
Applications/Programmable Key.....................................................................................................83
Applications/Contacts.....................................................................................................................85
Applications/LDAP Phonebook .......................................................................................................88
Applications/Recording...................................................................................................................89
Value-added Service Page Definitions................................................................................................90
Value-added Service/Value-added Service (0/10) ...........................................................................90
Value-added Service/Broadsoft Settings.........................................................................................91
Value-added Service/Broadsoft Directories.....................................................................................92
Value-added Service/BroadSoft IM&P.............................................................................................93
UPGRADING AND PROVISIONING.............................................................................95
Upgrade and Provisioning Configuration ............................................................................................95

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Upload Firmware Locally....................................................................................................................97
Upgrade via SD Card / USB flash drive..............................................................................................97
No Local Firmware Servers................................................................................................................98
Provisioning and Configuration File Download....................................................................................98
FACTORY RESET ........................................................................................................99
Restore to Factory Default via LCD Menu...........................................................................................99
Restore to Factory Default via the Web GUI.......................................................................................99
Restore to Factory Default via Hard Keys.........................................................................................100
SAFE MODE...............................................................................................................101
EXPERIENCING THE GXV3380 APPLICATION PHONE..........................................102

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Table of Tables
Table 1: GXV3380 Features in a Glance................................................................................................16
Table 2: GXV3380 Technical Specifications............................................................................................16
Table 3: Equipment Packaging...............................................................................................................19
Table 4: GXV3380 LCD Settings............................................................................................................23
Table of Figures
Figure 1: GXV3380 Package Content....................................................................................................19
Figure 2: GXV3380 Phone Setup...........................................................................................................20
Figure 3: GXV3380 Phone Setup –Phone Stand...................................................................................20
Figure 4: GXV3380 Phone Setup –Wall Mount......................................................................................21
Figure 5: GXV3380 Back / Side View.....................................................................................................22
Figure 6: GXV3380 System Settings......................................................................................................24
Figure 7: GXV3380 Wi-Fi Hotspot..........................................................................................................29
Figure 8: GXV3380 Upgrade –Detect New Version...............................................................................95
Figure 9: GXV3380 Upgrade Configuration via LCD...............................................................................96
Figure 10: GXV3380 Upgrade Configuration via Web GUI .....................................................................96
Figure 11: Upload Firmware File to Update............................................................................................97
Figure 12: GXV3380 LCD - Confirm Factory Reset................................................................................99
Figure 13: GXV3380 Web GUI - Factory Reset....................................................................................100
Figure 14: GXV3380 Web GUI - Confirm Factory Reset.......................................................................100

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DOCUMENT PURPOSE
This document describes how to configure the GXV3380 via phone's LCD menu and web UI menu to fully
manipulate phone's features. The intended audiences of this document are VoIP administrators. To learn
the basic functions of GXV3380, please visit http://www.grandstream.com/support to download the latest
“GXV3380 User Guide”.
This guide covers following topics:
Product Overview
Getting Started
GXV3380 LCD Settings
GXV3380 Web GUI Settings
Upgrading and provisioning
Restore factory default settings
Safe Mode
Experiencing the GXV3380 applications

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CHANGE LOG
This section documents significant changes from previous versions of administration guide for GXV3380.
Only major newfeaturesormajor document updatesare listed here. Minor updates for corrections or editing
are not documented here.
Firmware Version 1.0.1.19
Added auto record support when a call is established from web UI. [Enable Auto Record When Call
Established]
Added support for using different networks for data and VoIP calls. [Different Networks for Data and
VoIP Calls]
Added support for syslog to be sent to IPv6 target.
Firmware Version 1.0.1.14
This is the initial version.

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WELCOME
The GXV3380 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video
collaboration solution and the functionality of an Android tablet to offer an all-in-one communications
solution. The IP video phone delivers a powerful experience through its 8-inch 1280x800 capacitive touch
screen, 2 megapixel camera, dual microphones, and support for HD audio and video. The GXV3380 adds
dual Gigabit ports with PoE/PoE+, integrated Wi-Fi (802.11 a/b/g/n/ac) and Bluetooth support. It also runs
Android 7.x and offers instant access to hundreds of thousands of Android apps. By combining a state-of-
the-art IP video phone, an advanced video collaboration solution, and the functionality of an Android tablet,
the GXV3380 offers businesses throughout the world a powerful desktop communication and productivity
solution.

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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GXV3380:
Table 1: GXV3380 Features in a Glance
GXV3380 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3380.
Table 2: GXV3380 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-
MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®.
Network Interfaces
Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+
Graphic Display
8" 1280×800 capacitive touch screen (5 points) IPS LCD
Camera
Tiltable 2 megapixel CMOS camera with privacy shutter, 1080p 30fps
GXV3380
16 lines with up to 16 SIP, up to 7-way audio conference and 3-way
1080p@30fps HD video conference, phonebook with up to 2000
contacts, call history with up to 2000 records
Dual switched 10/100/1000Mbps network ports, Dual band 2.4 &
5GHzWi-Fi (802.11a/b/g/n/ac), PoE/PoE+, Bluetooth 4.2+EDR, USB,
SD, HDMI, EHS with Plantronics headsets support
8" (1280x800) capacitive (5 points) touch screen TFT LCD, mega
pixel CMOS sensor camera with privacy shutter
HD wideband audio, full-duplex Hands-free speakerphone with HD
acoustic chamber, advanced acoustic echo cancellation and excellent
double-talk performance
Runs the Android™ Operating System 7.1.1.

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Bluetooth
Yes, integrated Bluetooth 4.2 + EDR
Wi-Fi
Yes, dual-band (2.4GHz & 5GHz) with 802.11a/b/g/n/ac and WMM
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo headset
with microphone, USB 2.0 port, micro SD, HDMI-out (1.4upto 1080p60fps), HDMI-
in (1.4 up to 1080p@60fps)
Feature Keys
2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME,
MENU, and BACK
Voice Codec
G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B, in-band and out-
of-band DTMF (In audio, RFC2833, SIPINFO), VAD, CNG, AEC, PLC, AJB,AGC,
ANS
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 1080p, frame rate up to 30 fps, bitrate up
to 4Mbps, 3-way video conference (1080p@30fps), BFCP, people video (up to
1080p@30fps) + content video (up to 1080p@15fps), anti-flickering, auto focus
and auto exposure, camera block
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 7-way
audio conference (including the host), shared-call-appearance (SCA) / bridged-
line-appearance (BLA), virtual MPK, downloadable contacts (XML, LDAP, up to
2000 items), call record(local and server), call log(up to2000 records), call waiting,
auto answer, XML customization of screen, click-to-dial, flexible dial plan, hot
desking, personalized music ringtones and music on hold, server redundancy
& fail-over
Sample Applications
Local apps: Contacts, Call History, File Manager, Programmable Key, Settings,
Browser, Voicemail, Calculator, Clock, Recorder, FTP, GS Market, BS XSI, etc.
Supports third-party Android apps including Skype, Google Hangouts, Skype for
Business, etc.
Android
Runs Android 7.1.1
Applications
Deployment
Supports Android 7.x compliant applications to be developed, downloaded and
embedded on the device with provisioning control
HD Audio
Yes, 2 omnidirectional microphones, HD handset and speakerphone with support
for wideband audio
Base Stand
Integrated stand with multiple adjustable angles
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User andadministrator level passwords, MD5and MD5-sessbasedauthentication,
256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media
access control, Kensington Security Slot (Kensington Lock) support

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Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean and Japanese
Upgrade/ Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR069 or AES encrypted XML configuration file
Power and Green
Energy Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC
1.5A (18W)
Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4
*USB, HDMI-in & HDMI-out enabled only when power supply or PoE+ is used
Physical
Dimension : 263mm (L) x 206mm (L) x 88.69mm (H)
Unit weight: 1.65kg
Package weight: 2.22kg
Temperature and
Humidity
Operation: 0°C to 40°C, Storage: -10°C to 60°C,
Humidity: 10% to 90% Non-condensing
Package Content
GXV3380 phone, handset with cord, base stand, universal power supply, network
cable, screen cleaning cloth, quick installation guide, brochure, GPLlicense
Compliance
FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1,
EN62479, RoHS
RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS 4268

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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GXV3380.
Equipment Packaging
Table 3: Equipment Packaging
Figure 1: GXV3380 Package Content
Note: Check the package before installation. If youfind anything missing, contact your system administrator.
GXV3380
1 x GXV3380 Main Case.
1 x Handset.
1 x Phone Cord.
1 x Ethernet Cable.
1 x 12V Power Adapter.
1 x Screen Cleaning Cloth.
1 x Quick Installation Guide.
1 x GPL License.

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GXV3380 Phone Setup
The GXV3380 can be installed on the desktop using the built-in stand or attached on the wall using the
slots for wall mounting (wall mount is sold separately).
Figure 2: GXV3380 Phone Setup
Using the Phone Stand
The GXV3380 has a built-in phone stand. To use it, pull out the phone stand handle on the back of the
phone. Adjust the angle as preferred and make sure the phone stands still on the desktop.
Figure 3: GXV3380 Phone Setup –Phone Stand
Using the Slots for Wall Mounting
1. Attach the wall mount (sold separately) to the slots on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);