Grandstream Networks GXP2140 User manual

GXP2140/GXP2160 USER MANUAL
Grandstream Networks, Inc.
GXP2140/GXP2160
Enterprise IP Phone

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 2 of 79
GXP2140/GXP2160 User Manual
Index
GUI INTERFACE EXAMPLES....................................................................6
GNU GPL INFORMATION..........................................................................7
CHANGE LOG ...........................................................................................8
FIRMWARE VERSION 1.0.0.17............................................................................................................8
WELCOME.................................................................................................9
PRODUCT OVERVIEW............................................................................10
FEATURE HIGHTLIGHTS...................................................................................................................10
GXP2140/GXP2160 TECHNICAL SPECIFICATIONS ........................................................................11
INSTALLATION........................................................................................14
EQUIPMENT PACKAGING .................................................................................................................14
CONNECTING YOUR PHONE ...........................................................................................................14
GXP2200EXT MODULE......................................................................................................................15
SAFETY COMPLIANCES....................................................................................................................16
WARRANTY.........................................................................................................................................16
GETTING TO KNOW GXP2140/GXP2160...............................................17
IDLE SCREEN.....................................................................................................................................18
USING THE KEYPAD..........................................................................................................................24
MAKING PHONE CALLS.....................................................................................................................26
HANDSET, SPEAKER AND HEADSET MODE ...........................................................................26
MULTIPLE SIPACCOUNTS AND LINES.....................................................................................26
COMPLETING CALLS..................................................................................................................26
MAKING CALLS USING IP ADDRESSES...................................................................................29
ANSWERING PHONE CALLS ............................................................................................................30
RECEIVING CALLS......................................................................................................................30
DO NOT DISTURB.......................................................................................................................30
DURING A PHONE CALL....................................................................................................................30
CALL WAITING/CALL HOLD .......................................................................................................30
MUTE............................................................................................................................................31
CALL TRANSFER ........................................................................................................................31

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5-WAY CONFERENCING ............................................................................................................32
VOICE MESSAGES (MESSAGE WAITING INDICATOR)...........................................................34
SHARED CALL APPEARANCE (SCA) ........................................................................................34
CALL FEATURES................................................................................................................................35
CONFIGURATION GUIDE........................................................................36
CONFIGURATION VIA KEYPAD.........................................................................................................37
CONFIGURATION VIA WEB BROWSER ...........................................................................................43
DEFINITIONS ......................................................................................................................................43
STATUS PAGE DEFINITIONS .....................................................................................................44
ACCOUNTS PAGE DEFINITIONS...............................................................................................45
SETTINGS PAGE DEFINITIONS.................................................................................................53
NETWORK PAGE DEFINITIONS.................................................................................................61
MAINTENANCE PAGE DEFINITIONS.........................................................................................63
PHONEBOOK PAGE DEFINITIONS............................................................................................66
NAT SETTINGS...................................................................................................................................68
WEATHER UPDATE............................................................................................................................69
PUBLIC MODE....................................................................................................................................70
EDITING CONTACTS AND CLICK-TO-DIAL......................................................................................70
CONNECTING TO DEVICES...................................................................73
BLUETOOTH.......................................................................................................................................73
TURNING BLUETOOTH ON OR OFF.........................................................................................73
PAIRING GXP2140/GXP2160 WITH A BLUETOOTH DEVICE...................................................74
CONNECTING TO A BLUETOOTH EARPHONE........................................................................74
BT ON AND BT OFF.....................................................................................................................74
UNPAIRING AND DISCONNECTING A BLUETOOTH DEVICE .................................................74
EHS HEADSET....................................................................................................................................73
UPGRADING AND PROVISIONING ........................................................75
UPGRADE VIA KEYPAD MENU .........................................................................................................75
UPGRAGE VIAWEB GUI....................................................................................................................75
NO LOCAL TFTP/HTTP SERVERS ....................................................................................................76
CONFIGURATION FILE DOWNLOAD................................................................................................76
RESTORE FACTORY DEFAULT SETTINGS...........................................78
EXPERIENCING THE GXP2140/GXP2160..............................................79

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 4 of 79
Table of Tables
GXP2140/GXP2160 User Manual
Table 1: GXP2140/GXP2160 FEATURES IN A GLANCE...........................................................................10
Table 2: GXP2140/GXP2160 COMPARISON GUIDE ................................................................................10
Table 3: GXP2140 TECHNICAL SPECIFICATIONS................................................................................... 11
Table 4: GXP2160 TECHNICAL SPECIFICATIONS...................................................................................12
Table 5: GXP2140/GXP2160 EQUIPMENT PACKAGING..........................................................................14
Table 6: GXP2140/GXP2160 CONNECTORS............................................................................................14
Table 7: GXP2200EXT Packaging..............................................................................................................15
Table 8: LCD DISPLAY DEFINITIONS........................................................................................................19
Table 9: GXP2140/GXP2160 LCD ICONS..................................................................................................21
Table 10: GXP2140/GXP2160 Keypad Buttons..........................................................................................25
Table 11: CALL FEATURES........................................................................................................................35
Table 12: CONFIGURATION MENU...........................................................................................................37
Table 13: Status Page Definitions ...............................................................................................................44
Table 14: Account Page Definitions ............................................................................................................45
Table 15: Settings Page Definitions ............................................................................................................53
Table 16: Network Page Definitions............................................................................................................61
Table 17: Maitainance Page Definitions......................................................................................................63
Table 18: Phonebook Page Definitions.......................................................................................................66
Table of Figures
GXP2140/GXP2160 User Manual

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Figure 1: GXP2140 Back View with GXP2200EXT ....................................................................................16
Figure 2: GXP2140 Idle Screen..................................................................................................................18
Figure 3: GXP2160 Idle Screen..................................................................................................................18
Figure 4: GXP2140 Keyboard.....................................................................................................................24
Figure 5: GXP2160 Keyboard.....................................................................................................................25
Figure 6: Keypad MENU Flow.....................................................................................................................42
Figure 7: Web Service.................................................................................................................................69
Figure 8: Web GUI - Phonebook->Contacts ...............................................................................................71
Figure 9: Click-to-Dial..................................................................................................................................72

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GUI INTERFACE EXAMPLES
http://www.grandstream.com/products/gxp_series/general/documents/gxp2140_2160_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Accounts Pages
4. Screenshots of Settings Pages
5. Screenshots of Network Pages
6. Screenshots of Maintenance Pages
7. Screenshots of Phonebook Pages

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 7 of 79
GNU GPL INFORMATION
GXP2140/GXP2160 firmware contains third-party software licensed under the GNU General Public
License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU
General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl.

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 8 of 79
CHANGE LOG
This section documents significant changes from previous versions of user manuals for
GXP2140/GXP2160. Only major new features or major document updates are listed here. Minor updates
for corrections or editing are not documented here.
FIRMWARE VERSION 1.0.0.17
This is the initial version.

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 9 of 79
WELCOME
Thank you for purchasing Grandstream GXP2140/GXP2160 Enterprise IP Phone. GXP2140/GXP2160 is
a next generation enterprise grade IP phone that features 4.3 inch TFT Color LCD, 5 XML programmable
context-sensitive soft keys, dual Gigabit network ports, integrated PoE and Bluetooth, 5-way conference,
and Electronic Hook Switch (EHS). Also, it can support up to 4 lines for GXP2140 and 6 lines for GXP2160.
The GXP2140/GXP2160 delivers superior HD audio quality, rich and leading edge telephony features,
personalized information and customizable application service, automated provisioning for easy
deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP
devices and leading SIP/NGN/IMS platforms. The GXP2160 supports presence and Busy Lamp Field (BLF)
in the Multi-Purpose Keys as well. The GXP2140 is expandable with one to 4 expansion modules. The
GXP2160/GXP2140 is the perfect choice for enterprise users looking for a high quality, feature rich
multi-line executive IP phone with advanced functionalities and performance.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GXP2140/GXP2160 as it may cause damage to the
products and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 10 of 79
PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
Table 1: GXP2140/GXP2160 FEATURES IN A GLANCE
GXP2140
4 lines
4.3 inch (480x272) TFT color LCD
5 XML programmable soft keys
Bluetooth V2.1
XML Idle Screen Customization
5-way conference
Expansion board
GXP2160
6 lines
4.3 inch (480x272) TFT color LCD
5 XML programmable soft keys
24 programmable Multi Purpose Keys
Bluetooth V2.1
XML Idle Screen Customization
5-way conference
Table 2: GXP2140/GXP2160 COMPARISON GUIDE
Features
GXP2140
GXP2160
LCD Display
480 x 272
480 x 272
LCD Backlight
Yes
Yes
Number of Lines
4
6
Programmable Hard Keys
N/A
24
Programmable Soft Keys
5
5

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 11 of 79
Extension Module
Yes,
up to 4 EXT Boards,
N/A
GXP2140/GXP2160 TECHNICAL SPECIFICATIONS
Table 3: GXP2140 TECHNICAL SPECIFICATIONS
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP,
LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with
integrated PoE
Graphic Display
4.3 inch (480x272) TFT color LCD
Bluetooth
Yes, Bluetooth V2.1
Feature Keys
4 line keys with up to 4 SIP accounts, 5 programmable context sensitive softkeys,
5 navigation/menu keys, 11 dedicated function keys for : MESSAGE (with LED
indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET,
MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Voice Codec
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), and in-band and
out-of-band DTMF (in audio, RFC2833, SIP INFO)
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension
module port
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup,
shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable
phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500
records), customization of screen, off-hook auto dial, auto answer, click-to-dial,
flexible dial plan, hot desking, personalized music ringtones and music on hold,
server redundancy and fail-over
Sample Applications
Weather, currency, GMI available for advanced custom application development
HD audio
Yes, both on handset and speakerphone
Extension Module
Yes, can power up up to 4 GXP2200EXT modules which features a 128x384
graphic LCD, 20 quick-dial/BLF keys which dual-color LED, 2 navigation keys,
and less than 1.2W power consumption per unit.
Base Stand
Yes, allow 2 angle positions
Wall Mountable
Yes
QoS
Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 12 of 79
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media
access control
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/Provisioning
Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or
encrypted XML configuration file
Power & Green
Energy Efficiency
Universal power adapter included:
Input:100-240V ; Output: +12V, 1A ;
Integrated Power-over-Ethernet (802.3af)
Max power consumption: 6W (without GXP2200EXT), 10W(with 4 cascaded
GXP2200EXTs )
Physical
Dimention: 222mm (W) x 210mm (L) x 93mm (H); Unit weight: 0.98kg; Package
weight: 1.55kg
Temperature and
Humidity
32-104℉/ 0～40℃, 10-90% (non- condensing)
Package Content
GXP2140 phone, handset with cord, base stand, universal power supply, network
cable, Quick Start Guide
Compliance
FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024,
EN60950-1, AS/NZS CISPR22 Class B
Table 4: GXP2160 TECHNICAL SPECIFICATIONS
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP,
LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with
integrated PoE
Graphic Display
4.3 inch (480x272) TFT color LCD
Bluetooth
Yes, Bluetooth V2.1
Feature Keys
6 line keys with up to 6 SIP accounts, 24 speed-dial/BLF extension keys with
dual-color LED, 5 programmable context sensitive softkeys, 5 navigation/menu
keys, 11 dedicated function keys for : MESSAGE (with LED indicator),
PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE,
SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Voice Codec
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), and in-band and
out-of-band DTMF (in audio, RFC2833, SIP INFO)
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension
module port

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 13 of 79
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup,
shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable
phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500
records), customization of screen, off-hook auto dial, auto answer, click-to-dial,
flexible dial plan, hot desking, personalized music ringtones and music on hold,
server redundancy and fail-over
Sample Applications
Weather, currency, GMI available for advanced custom application development
HD audio
Yes, both on handset and speakerphone
Base Stand
Yes, allow 2 angle positions
Wall Mountable
Yes
QoS
Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media
access control
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/Provisioning
Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or
encrypted XML configuration file
Power & Green
Energy Efficiency
Universal power adapter included:
Input:100-240V ; Output: +12V, 1A ;
Integrated Power-over-Ethernet (802.3af)
Max power consumption:6W
Physical
Dimention: 222mm (W) x 210mm (L) x 93mm (H); Unit weight: 0.98kg; Package
weight: 1.62kg
Temperature and
Humidity
32-104℉/ 0～40℃, 10-90% (non- condensing)
Package Content
GXP2160 phone, handset with cord, base stand, universal power supply, network
cable, Quick Start Guide
Compliance
FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024,
EN60950-1, AS/NZS CISPR22 Class B

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 14 of 79
INSTALLATION
EQUIPMENT PACKAGING
Table 5: GXP2140/GXP2160 EQUIPMENT PACKAGING
Main Case
Yes
1
Handset
Yes
1
Phone Cord
Yes
1
Power Adaptor
Yes
1
Ethernet Cable
Yes
1
Phone Stand
Yes
1
Wall Mount
Yes
1
Quick Start Guide
Yes
1
CONNECTING YOUR PHONE
Table 6: GXP2140/GXP2160 CONNECTORS
Handset Port
RJ9 handset connector port
Headset Port
RJ9 headset connector port (supporting EHS with Plantronics headset)
USB Port
USB port connecting a USB flash drive.
LAN Port
10/100/1000Mbps RJ-45 port connecting to Ethernet
PC Port
10/100/1000Mbps RJ-45 port connecting to PC
EXT Port
RJ11 connector port to connect the GXP2200EXT Board(GXP2140)
Power Jack
12V DC Power connector port
To set up the GXP2140/GXP2160, follow the steps below:
1. Attach the phone stand or wall mount to the back of the phone where there are slots;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
5. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for
the date/time display to show up;

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 15 of 79
6. Using the keypad configuration menu or phone's embedded web server (Web GUI) by entering the IP
address in web browser, you can further configure the phone.
GXP2200EXT MODULE
The GXP2140 is expandable with GXP2200EXT modules. GXP2140 supports up to 4 extension modules,
adding 160 fully programmable phone extensions to the phone.
GXP2200EXT board package contains:
Table 7: GXP2200EXT Packaging
GXP2200EXT Main Case
Yes (1)
GXP2200EXT Stand
Yes (1)
RJ11-RJ11 Cable
Yes (1)
Connector Plate
Yes (1)
Screws
Yes (4)
Quick Installation Guide
Yes (1)
Note:
The GXP2200EXT board is an additional accessory for the GXP2140 and is not included in the GXP2140
box.
To set up the GXP2200EXT board with the GXP2140, please follow the steps below:
1. On the back of the GXP2140 and the GXP2200EXT, there are slots for connector plate. Attach the
connector plate between the slots for GXP2140 and the GXP2200EXT;
2. Apply the screws provided and securely tighten them in (See Figure 1: GXP2140 Back View with
GXP2200EXT).
3. Connect the GXP2200EXT board to the GXP2140 via EXT port using the RJ11-RJ11 cable provided;
4. Install the phone stand on the GXP2140 and the GXP2200EXT board;
5. Power up the GXP2140. The GXP2200EXT board will show the booting up screen with version
information and connecting status;

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 16 of 79
6. After successfully booting up, the GXP2200EXT board will stay in idle. Press and hold the Left button
for 3 to 5 seconds to check the version information and status.
Figure 1: GXP2140 Back View with GXP2200EXT
The GXP2200EXT board can be configured via the web GUI of the GXP2140 connected. After
successfully configured, press Left or Right button on the GXP2200EXT board and users could browse all
the MPK's status in different pages.
For more information on installing, connecting and configuring the GXP2200EXT board with GXP2140,
please refer to the GXP2200EXT board user manual:
http://www.grandstream.com/support
SAFETY COMPLIANCES
The GXP2140/GXP2160 phone complies with FCC/CE and various safety standards. The
GXP2140/GXP2160 power adapter is compliant with the UL standard. Use the universal power adapter
provided with the GXP2140/GXP2160 package only. The manufacturer’s warranty does not cover
damages to the phone caused by unsupported power adapters.
WARRANTY
If the GXP2140/GXP2160 phone was purchased from a reseller, please contact the company where the
phone was purchased for replacement, repair or refund. If the phone was purchased directly from

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 17 of 79
Grandstream, contact the Grandstream Support for a RMA (Return Materials Authorization) number before
the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.
Warning:
Use the power adapter provided with the phone. Do not use a different power adapter as this may damage
the phone. This type of damage is not covered under warranty.

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 18 of 79
GETTING TO KNOW GXP2140/GXP2160
IDLE SCREEN
GXP2140/GXP2160 screen displays differently depending on whether the phone is idle or in use (active).
The following figures show the idle screen of GXP2140/GXP2160.
Figure 2: GXP2140 Idle Screen
Figure 3: GXP2160 Idle Screen
The following table describes the items displayed on the GXP2140/GXP2160 idle screen.

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 19 of 79
Table 8: LCD DISPLAY DEFINITIONS
DATE AND TIME
Displays the current date and time. It can be synchronized with Internet time
servers.
NETWORK ICON
Shows the status of network. It will indicate whether the network is down or
starting.
STATUS ICON
Shows the status of the phone for registration status, call features and etc, using
icons as shown in the next table.
LINE STATUS
INDICATOR
Displays the name of the account that is in use.
SOFTKEYS in Idle
Screen
The softkeys are context sensitive and will change depending on the status of
the phone. Typical functions assigned to softkeys are:
SwitchSCR/NEXTSCR
Toggles between different idle screens. For example, for
GXP2140/GXP2160, pressing SwitchSCR will toggle among default idle
screen, weather information, currency information and Grandstream
Upcoming Events;
ForwardAll
Unconditionally forwards the phone line (account 1) to another phone.
MissedCalls
Shows up unanswered calls to this phone.
Redial
Redials the last dialed number when there is existed dialed call log.
Note:
If XML application is used for GXP2140/GXP2160, the softkey for XML
application will show up in the default idle screen as configured.
SOFTKEYS in Call
Screen
The softkeys are context sensitive and will change depending on the call status
of the phone. Here are the main softkeys in call screen.
Redial
Redials the last dialed number after off hook when there is existed call log.
Dial

FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 20 of 79
Dials the call out after off hook and entering the number.
AnswerCall
Answers the incoming call when the phone is ringing.
RejectCall
Rejects the incoming call when the phone is ringing.
EndCall
Ends the active call.
Transfer
Transfer softkey will show up after pressing TRAN button and entering
transfer target number. Press Transfer softkey to do blind transfer.
Split
In auto-attended transfer mode, after establishing the second call, press Split
to quit transfer and go back to normal talking status.
ConfCall
Conferences the active calls.
ReConf
Re-establish the conference among the calls on hold.