Grandstream networks Gxp2120 User manual

GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL

Grandstream Networks, Inc.

GXP2120/GXP2110/GXP2100/GXP14xx

SIP Enterprise Phones

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 2 of 77

GXP2120/GXP2110/GXP2100/GXP14xx User Manual

Index

GUI INTERFACE EXAMPLES....................................................................5

GNU GPL INFORMATION..........................................................................6

CHANGE LOG ...........................................................................................7

FIRMWARE VERSION 1.0.5.24............................................................................................................7

FIRMWARE VERSION 1.0.5.15............................................................................................................7

FIRMWARE VERSION 1.0.4.23............................................................................................................7

FIRMWARE VERSION 1.0.4.9..............................................................................................................8

WELCOME.................................................................................................9

PRODUCT OVERVIEW............................................................................10

FEATURE HIGHTLIGHTS...................................................................................................................10

GXP2120/GXP2110/GXP2100/GXP14xx TECHNICAL SPECIFICATIONS........................................ 11

INSTALLATION........................................................................................15

EQUIPMENT PACKAGING .................................................................................................................15

CONNECTING YOUR PHONE ...........................................................................................................15

GXP2120/GXP2110 EXTENSION MODULE.......................................................................................16

SAFETY COMPLIANCES....................................................................................................................18

WARRANTY.........................................................................................................................................18

USING THE GXP2120/GXP2110/GXP2100/GXP14xx.............................19

GETTING FAMILAR WITH THE LCD..................................................................................................19

GETTING FAMILAR WITH THE KEYPAD...........................................................................................25

MAKING PHONE CALLS.....................................................................................................................26

HANDSET, SPEAKER AND HEADSET MODE ...........................................................................26

MULTIPLE SIP ACCOUNTS AND LINES.....................................................................................26

COMPLETING CALLS..................................................................................................................27

MAKING CALLS USING IP ADDRESSES...................................................................................29

ANSWERING PHONE CALLS ............................................................................................................30

RECEIVING CALLS......................................................................................................................30

DO NOT DISTURB.......................................................................................................................31

DURING A PHONE CALL....................................................................................................................31

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 3 of 77

CALL WAITING/CALL HOLD .......................................................................................................31

MUTE............................................................................................................................................31

CALL TRANSFER ........................................................................................................................31

5-WAY CONFERENCING/3-WAY CONFERENCING..................................................................32

VOICE MESSAGES (MESSAGE WAITING INDICATOR)...........................................................34

SHARED CALL APPEARANCE (SCA) ........................................................................................35

CALL FEATURES................................................................................................................................35

CUSTOMIZED LCD SCREEN & XML.................................................................................................37

CONFIGURATION GUIDE........................................................................38

CONFIGURATION VIA KEYPAD.........................................................................................................38

CONFIGURATION VIA WEB BROWSER ...........................................................................................42

DEFINITIONS ......................................................................................................................................43

STATUS PAGE DEFINITIONS .....................................................................................................43

ACCOUNTS PAGE DEFINITIONS...............................................................................................44

SETTINGS PAGE DEFINITIONS.................................................................................................52

NETWORK PAGE DEFINITIONS.................................................................................................61

MAINTENANCE PAGE DEFINITIONS.........................................................................................62

PHONEBOOK PAGE DEFINITIONS............................................................................................65

NAT SETTINGS...................................................................................................................................68

WEATHER UPDATE............................................................................................................................68

PUBLIC MODE....................................................................................................................................69

EDITING CONTACTS AND CLICK-TO-DIAL......................................................................................70

UPGRADING AND PROVISIONING ........................................................73

UPGRADE VIA KEYPAD MENU .........................................................................................................73

UPGRAGE VIAWEB GUI....................................................................................................................73

NO LOCAL TFTP/HTTP SERVERS ....................................................................................................74

CONFIGURATION FILE DOWNLOAD................................................................................................74

RESTORE FACTORY DEFAULT SETTINGS...........................................76

EXPERIENCING THE GXP2120/GXP2110/GXP2100/GXP14xx..............77

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 4 of 77

Table of Tables

GXP2120/GXP2110/GXP2100/GXP14xx User Manual

Table 1: GXP2120/GXP2110/GXP2100/GXP14xx FEATURES IN A GLANCE..........................................10

Table 2: GXP2120/GXP2110/GXP2100/GXP14xx COMPARISON GUIDE................................................11

Table 3: GXP2120/GXP2110/GXP2100/GXP14xx TECHNICAL SPECIFICATIONS .................................11

Table 4: GXP2120/GXP2110/GXP2100/GXP14xx EQUIPMENT PACKAGING.........................................15

Table 5: GXP2120/GXP2110/GXP2100/GXP14xx CONNECTORS...........................................................15

Table 6: LCD DISPLAY DEFINITIONS........................................................................................................19

Table 7: GXP2120/GXP2110/GXP2100/1450 LCD ICONS........................................................................22

Table 8: GXP140x LCD ICONS ..................................................................................................................24

Table 9: KEYPAD DEFINITIONS ................................................................................................................25

Table 10: CALL FEATURES........................................................................................................................35

Table 11: CONFIGURATION MENU ...........................................................................................................38

Table of Figures

GXP2120/GXP2110/GXP2100/GXP14xx User Manual

Figure 1: GXP2120/GXP2110/GXP2100/GXP14xx Pin-out .......................................................................16

Figure 2: GXP2120/GXP2110 EXT Board Connection...............................................................................17

Figure 3: Keypad MENU Flow.....................................................................................................................41

Figure 4: Web GUI - Phonebook->Contacts ...............................................................................................71

Figure 5: Click-to-Dial..................................................................................................................................71

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 5 of 77

GUI INTERFACE EXAMPLES

http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip

1. Screenshot of Login Page

2. Screenshots of Status Pages

3. Screenshots of Accounts Pages

4. Screenshots of Settings Pages

5. Screenshots of Network Pages

6. Screenshots of Maintenance Pages

7. Screenshots of Phonebook Pages

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 6 of 77

GNU GPL INFORMATION

GXP2120/GXP2110/GXP2100/GXP14xx firmware contains third-party software licensed under the GNU

General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please

see the GNU General Public License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu_gpl.

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 7 of 77

CHANGE LOG

This section documents significant changes from previous versions of user manuals for

GXP2120/GXP2110/GXP2100/GXP14xx. Only major new features or major document updates are listed

here. Minor updates for corrections or editing are not documented here.

FIRMWARE VERSION 1.0.5.24

Updated TFTP server download link for 1.0.5.24, [NO LOCAL TFTP/HTTP SERVERS]

Added “Enable Idle Mute” feature in Call Features. [CALL FEATURES]

Added “Enable LLDP” feature under Network Advanced Settings.[NETWORK PAGE DEFINITIONS]

FIRMWARE VERSION 1.0.5.15

Updated Web GUI interface examples with new screenshots for 1.0.5.15. [GUI INTERFACE

EXAMPLES]

Merged GXP140x user manual content in this manual.

Add pin-out information. [Figure 1: GXP2120/GXP2110/GXP2100/GXP14xx Pin-out]

Updated Auto Attended Transfer information. [CALL TRANSFER]

Modified Public Mode information. [PUBLIC MODE]

Updated Click-To-Dial feature information. [EDITING CONTACTSAND CLICK-TO-DIAL]

Updated Keypad MENU options and Keypad configuration flow. [CONFIGURATION VIA KEYPAD]

Updated Web GUI options. Added options "Music On Hold URI", "Authenticate Incoming INVITE",

"Click-To-Dial Feature", "Call-Waiting Tone Gain", "Accept Incoming SIP from Proxy Only", "Caller ID

Display", "Broadsoft Call Center", "Hoteling Event", "Call Center Status", "PUBLISH to Call Center",

"Use First Matching Vocoder in 200OK SDP", "DND Call Feature On" and "DND Call Feature Off".

[DEFINITIONS]

FIRMWARE VERSION 1.0.4.23

Updated XML Application documentation link. [CUSTOMIZED LCD SCREEN & XML]

Added "Use Privacy Header" and "Use P-Preferred-Identity Header" options in web GUI. [ACCOUNTS

PAGE DEFINITIONS]

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 8 of 77

Added Date Display Format options in web GUI. [SETTINGS PAGE]

Added "Use Phonebook Key for LDAP Search" option in web GUI. [MAINTENANCE PAGE]

Added customize city code information for weather update feature. [WEATHER UPDATE]

Updated generic config file cfg.xml information. [CONFIGURATION FILE DOWNLOAD]

FIRMWARE VERSION 1.0.4.9

Added instructions for connecting the phone. [CONNECTING YOUR PHONE]

Updated Keypad MENU options and Keypad configuration flow. [CONFIGURATION VIA KEYPAD]

Added Line Key options Speed Dial, Dial DTMF, Call Return, Transfer, Voice Mail, Intercom, Call Park,

LDAP Search, and etc. [SETTINGS PAGE]

Added Multi Purpose Key options Voice Mail, Call Park, LDAP Search, and etc. [SETTINGS PAGE]

Added IPv6 configuration options. [SETTINGS PAGE]

Added LDAP options information. [MAINTENANCE PAGE]

Added Public Mode information for hot desking feature. [PUBLIC MODE]

Added NAT setting information. [NAT SETTINGS]

Added Matching Incoming Caller ID function in Account Setting. [ACCOUNTS PAGE DEFINITIONS]

Added Editing Contacts and Click-to-Dial information. [EDITING CONTACTS AND CLICK-TO-DIAL]

Added GNU GPL information. [GNU GPL INFORMATION]

Added Change Log for this user manual. [CHANGE LOG]

Merging GXP1450 User Manual content with GXP2120/GXP2110/GXP2100 User Manual.

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 9 of 77

WELCOME

Thank you for purchasing Grandstream GXP2120/GXP2110/GXP2100/GXP14xx SIP Enterprise Phones.

Your Grandstream GXP2120/GXP2110/GXP2100/GXP14xx Enterprise IP phone is feature-enriched,

sophisticated, yet simple to use. It delivers superior HD audio quality, rich and leading edge telephony

features, personalized information and customizable application service, automated provisioning for easy

deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP

devices and leading SIP/NGN/IMS platforms.

The GXP2120/GXP2110/GXP2100/GXP14xx supports a broad range of codecs, security protection, PoE,

dual 10/100Mbps Ethernet ports, along with customizable XML provisioning and application

features. Users can expect superior audio quality using the new high definition handset, hands-free

speakerphone, or headset. Also, it can support up to 5-way conferencing for

GXP2120/GXP2110/GXP2100 and 3-way conferencing for GXP14xx, multi-languages and dual-color

LEDs. The GXP2120/GXP2110/GXP2110 supports presence and Busy Lamp Field (BLF) in the Multi

Purpose Keys as well. It presents a large easy-to-read backlit graphical display along with multiple XML

keys to further enhance the user experience. Additionally, the GXP2120/2110 is expandable with one to

two expansion modules.

The GXP2120/GXP2110/GXP2100/GXP14xx is a perfect choice for enterprise users looking for a high

quality, feature rich multi-line IP phone with the best values.

Caution:

Changes or modifications to this product not expressly approved by Grandstream, or operation of this

product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

Warning:

Please do not use a different power adaptor with the GXP2120/GXP2110/GXP2100/GXP14xx as it may

cause damage to the products and void the manufacturer warranty.

This document is subject to change without notice. The latest electronic version of this user manual is

available for download here:

http://www.grandstream.com/support

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for

any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 10 of 77

PRODUCT OVERVIEW

FEATURE HIGHTLIGHTS

Table 1: GXP2120/GXP2110/GXP2100/GXP14xx FEATURES IN A GLANCE

GXP2120

6 lines

7 programmable Multi Purpose Keys

4 XML programmable soft keys

XMLApplication