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Limited Consumer Warranty
Hansgrohe, Inc. Limited Warranty
Offering our customers the highest quality at all times is a
fundamental part of the Hansgrohe, Inc. company philosophy.
We offer consumers a limited warranty on our hansgrohe® and
AXOR® branded products.
This warranty is limited to products manufactured by Hansgrohe,
Inc. that are purchased from a Hansgrohe, Inc. authorized seller
by a consumer in the United States or Canada after September
1, 2019, and installed in either the United States or in Canada.
WARRANTY
Hansgrohe, Inc. warrants to the original consumer purchaser
that hansgrohe and AXOR products will be free from defects in
material and workmanship for as long as the original consumer
purchaser owns both the product and the home in which the
product was originally installed. For commercial purchasers,
the warranty period is (a) one (1) year for hansgrohe products
and (b) five (5) years for AXOR products, in each case from
the date of purchase. The warranty period for products in the
Rubbed Bronze, Matte Black and Matte White finishes are
three (3) years from the date of purchase. This warranty is
non-transferable.
WHAT WE WILL DO
Hansgrohe, Inc., at its option, will replace any product or
part of the product that proves defective in workmanship
and/ or material, under normal installation, use, service
and maintenance. If Hansgrohe, Inc. is unable to provide
a replacement part or product and repair is not practical or
cannot be made in timely fashion, Hansgrohe, Inc. may elect
to refund the purchase price in exchange for the return of the
defective product. REPAIR OR REPLACEMENT (OR, IN LIMITED
CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE)
AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE
EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
Because Hansgrohe, Inc. is unable to control the quality of
hansgrohe or AXOR products sold by unauthorized sellers,
unless otherwise prohibited by law, this warranty does not cover
hansgrohe or AXOR products purchased from unauthorized
sellers. Authorized sellers can be found on hansgrohe and
AXOR branded websites.
Labor and other expenses for disconnection, deinstallation,
or return of the product for warranty service (including but
not limited to proper packaging and shipping costs), or for
installation or reinstallation of the product are not covered by
this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the
product resulting from:
• reasonable wear and tear
• outdoor use
• misuse (including use of the product for an unintended
application)
• freezing water
• excessive water pressure
• pipe corrosion in the home in which the product is
installed
• abuse, neglect or improper or incorrectly performed
installation, maintenance or repair, including the use
of abrasive or caustic cleaning agents or “no-rinse”
cleaning products.
This warranty does not cover: (i) accessories, connected
materials and products, or related products not manufactured
by Hansgrohe, Inc. (ii) any hansgrohe or AXOR product sold
for display purposes or (iii) hansgrohe or AXOR products
purchased from unauthorized sellers.
WHAT YOU MUST DO TO OBTAIN WARRANTY
SERVICE OR INFORMATION
Contact your retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and
place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part,
postage prepaid and carefully packed and
insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
When warranty service is completed, any repaired or
replacement product or part will be returned to you postage
prepaid.
REVISED SEPTEMBER 1, 2019.
Limitation on Duration of Implied Warranties: Some
States do not allow limitations on how long an implied warranty
lasts, so the below limitations may not apply to you. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR
PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE
DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.