Hasler WJ185 User manual

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1
TABLE OF CONTENTS
1. YOUR WHISPERJET AND HASLER ONLINE SERVICES ..3
2. CONNECTIONS TO THE HASLER ONLINE SERVER .......4
2.1 ManuallyConnectingtotheServer ............................ 5
2.2 OnlineService MENUS andSETUP parameters ...... 7
3. ACCESSING HASLER ONLINE SERVICES ON THE WEB 9
3.1 OnlineServiceAccountRequirements ...................... 9
3.2 MyAccountRegistration ......................................... 10
3.3 ChangingPasswordsandContact Information........ 14
3.4 Lost and Misplaced Passwords.............................. 15
4. TOTAL PROTECTION.........................................................21
4.1 InkMonitor.............................................................. 21
4.2 RateProtection– Downloadinga New Rate ........... 22
5. TOTAL SOLUTIONS............................................................25
5.1 UploadingReportsData tothe Online Server.......... 25
5.2 ManuallyUploadingUsage Data............................. 26
5.3 Department Resets ................................................ 28
6. E-SERVICES.........................................................................30
6.1 Customer Profile – E-Services ............................... 31
6.2 HowE-Services Work ............................................ 33
6.3 Processing eConfirmation Mail with a WJS Scale .. 35
6.4 ProcessingeConfirmation itemsusing aWeighing
Platform.................................................................. 42
7. UPLOADING ECONFIRMATION DATA...............................55
8. DOWNLOADING SOFTWARE .............................................60
9. TROUBLE SHOOTING .......................................................64
10. ONLINE SERVICES: WEB SITE SUPPORT
REQUIREMENTS ................................................................68
11. INDEX ...................................................................................70

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Special icons
Signals an essential piece of information that cannot be
missed.
Signals an important issue.

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3Your WhisperJet and Hasler Online Services
1. YOUR WHISPERJET AND HASLER ONLINE SERVI-
CES
Hasler Online Services simplify the use of your mailing system,
addvaluetoyourmailingoperation,andimprovetheproductivity
ofyourmailroom.YourWhisperJetmailingmachineisengineered
totakefulladvantageofallthefeaturesandcapabilitiesofOnline
Services,whichinclude(theseoptionsarenotallstandard):
-TotalManagement–Hasler’sexclusiveonlinereportingfeature
captures all of your monthly department and postal category
statistics in convenient reports, simplifying tracking and
management of your postage expenses.
-E-Services – Save money with USPS discounts on Delivery
and Signature Confirmation fees, and simplify the processing
ofsendingCertifiedMail. Monitordeliveryofallofyourtracked
mail from your Hasler web account.
-TotalProtection–Maintaincurrentpostalrateswithautomatic,
electronic, convenient downloads into your Hasler mailing
machine.NomorememorycardsandPROMsatratechange!
-Total Protection ink alert – Never run out of ink again! The
OnlineServermonitorsyourmailingmachine’sinksupplyande-
mailsan alert notificationwhenit’stimetore-order.
Yourmailing systemconnects to Hasler’sOnline Servervia the
same telephone connection you use to add postage to your
meter. All connections are secure, and all data is maintained
understrictprivacypolicies.
AsaHaslercustomer,youareentitledtoawebaccountaccessi-
blefromtheHaslerhomepage:http://www.haslerinc.com/. This
account provides information about your mailing system and
access to Hasler’s Online Services. See the Accessing Hasler
OnlineServicesontheWebsectionforinstructionsonloggingin
toyourwebaccount.
This user guide provides basic information about using Online
Services with your WJ185/220/250 mailing system.

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Connections to the Hasler Online Server
2. CONNECTIONS TO THE HASLER ONLINE SERVER
Tofully benefit from the convenienceandpowerofHaslerOnline
Services,yourWJ185/220/250mailingsystemshouldbeconnected
toaliveanalogtelephonelinesothatitcanlinktotheHaslerOnline
Serverautomatically.
At a pre-set time (usually between midnight and 5:00 AM), your
WJ185/220/250 mailing system will initiate a call to the Hasler
OnlineServer.ForTotalManagementreports,theWJ185/220/250
mailingsystemautomaticallyconnectsatthecloseofeachmonth
touploaddepartment and postalcategorystatistics.For E-Servi-
ces,yourWJ185/220/250mailingsystemautomaticallyconnects
atnightifyouhaveprocessedtransactionsthatday.FortheTotal
Protection ink monitoring feature, your WJ185/220/250 mailing
systemautomaticallyconnectswhenit’stimetore-orderinksup-
plies.
First,themailingsysteminitializesthemodem.
The following will be displayed on you mailing system during the
automaticcallprocess:
Modem initialization running ...
INFO
ThenthemailingsystemconnectstotheHaslerOnlineServer.
Connecting to server
INFO

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5Connections to the Hasler Online Server
Whentheconnectionisestablished,themailingsystemperforms
the data transfer. At the conclusion of the session, a message
displays,indicatingthesuccessfulconnectionanddatatransfer.
Belowisa message indicatingasuccessfulconnection.
OK
2ECON
3 STATI
1GENER INFO
Successful Call
RATEONLINE SERVICES REPOR...
Ifthecallfailsafter3attemptsanerrormessagewillbedisplayed
and you may re-attempt the call the next day. (See the Error
Messagesectionforadescriptionoffailedconnections.)Youcan
also connect to the Online Server manually. You can perform a
genericcall, oryoucan performa specific action,such asa rate
download, a software download, or data upload, etc. See the
appropriate section for details.
Itis strongly recommended that you leave the WJ185/220/
250mailingsystemturnedon,insleepmode,andconnected
to a live analog telephone line during the night, to let the
connectiontotheHaslerOnlineServeroccurautomatically.
2.1 Manually Connecting To The Server
To manually connect to the server:
Touchthe MENU buttonontheWJ185/220/250display.

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Connections to the Hasler Online Server
LABEL SCALE SEALER
TEXT
LOGINJOBSMENU
INFO
1ST/PRIORITY
DEPT 25 D025
WGH --lb -.-oz
DES 753.190
08/01/2005
RATE DEPT
MAIL DADDIE 0
00.00
SelectONLINESERVICESfromtheWJ185/220/250menuand
touchthe OK button.
OKHOME LOGIN CLEAN
0
1
2
3
4
5
6
USER SETUP
DISPLAY SETUP
POSTAL SERVICES
ONLINE SERVICES
REPORTS
E-CONF RECORD LIST
INK INFORMATION
MENUS
SelecttheappropriateoptionfromtheOnlineServicesmenuand
andtouchthe OK button.
OK
RATEONLINE SERVICES REPOR...
HOME LOGIN
1
2
3
GENERIC CALL
E CONF UPLOAD
STATISTICS UPLOAD
The WJ185/220/250 mailing system initializes the modem,
connectstotheserver,andperformsanypendinguploadsand/
ordownloads.Themailingsystemthendisconnectsanddisplays
anyappropriate message.

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7Connections to the Hasler Online Server
2.2 Online Service MENUS and SETUP parameters
HereisalistofOnlineServicesmenusaccessiblebytheOperator
andtheSupervisor(theSupervisor code is9430).
OK
POSTA... ONLINE SERVICES DEPAR...
HOME LOGOUT
1
2
3
4
5
7
GENERIC CALL
E CONF UPLOAD
STATISTICS UPLOAD
DIAGNOSTICS
SERVER LOADING
SYNCHRONIZATION
SETUP
GENERIC CALL: This menu is always present. It allows you to
connecttotheOnlineServerinordertoretrieveinformation(rate
or messages) or to set parameters (scale capacity, amount of
departments).Youwillbeinstructedtousethismenuduringarate
change.Youcanalsousethismenutotestyourphoneconnection
andsettings.
E-CONFUPLOAD:WillonlyappearifyouhavesubscribedtoE-
ServicesEdition(seesection6).Thismenuallowsyoutomanually
up-loadE-ServicesrecordstotheOnlineServer.
STATISTICS UPLOAD: This menu will only appear if you have
subscribed to the Total Solutions (see section 5). This menu
allowsyoutomanuallyuploadReportsdatatotheOnlineServer.
It also should be used before and after a department reset (see
section5.3)andbeforeasynchronizationcall(supervisormode).
DIAGNOSTIC: Visible in Supervisor mode only. Use this menu
wheninstructedbyacustomerservicerepresentative.

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Connections to the Hasler Online Server
SERVERLOADING:VisibleinSupervisormodeonly.Thismenu
allowstheaccesstoalistofsoftwarecomponentstodownload(see
section7).
SYNCHRONIZATION: VisibleinSupervisormodeonly.Usethis
menu when instructed by customer service representative. In
particular, if you have subscribed to the Total Solutions
package you should perform a Statistic Upload call before
performing a Synchronization call.
In addition, a menu MAILBOX appearsif amessage wasposted
in your mailing system Operator mailbox or your mailing system
Supervisormailbox (seeexamples section 5or 7)
In Supervisor mode you can also access SETUP parameters by
pressingtheSETUPkey.UsethemenuGENERALSETUPtoadd
aPREFIXifyourphonesystemrequiresaprefix(generally0or9)
to access to an outside line.
IP SETUP menu should only be used when instructed by a
customer service representative.

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9Accessing Hasler Online Services on the Web
3. ACCESSING HASLER ONLINE SERVICES ON THE
WEB
Online Service web access is included in the purchase of your
Hasler WJ185/220/250 mailing system. Set up your account to
viewinformationabout your mailingsystemandto access Total
ManagementandE-Servicestrackingreports(see section 3.1-
3.6).
After installation of your WJ185/220/250 mailing system, follow
theinstructions belowto set up your Hasler My Account user ID
andpassword.Thisprocesswilltakeafewminutes.Onceactivated,
youcanbegintouseyourOnlineServicesaccountimmediately.
3.1 Online Service Account Requirements
You will need the following information in order to register your
Online Services account.
- Your TMS account number
- Your Mailer Agreement number
Both the TMS Bank Account and Mailer Agreement numbers
will be provided to you at the time of your mailing system’s
installation.Ifthesenumbersaremisplaced,pleasecallHasler
Customer Service at [phone] to request assistance.
- A valid e-mail address and e-mail access
A valid e-mail address is required in order to use Online
Services, to receive Total Protection rate change notifications
and ink alerts, and to receive E-Services delivery alerts.
AusernameloginIDandpassword.
-The username login ID that you select is permanent. The
usernamemay consistof a-z, 0-9and underscorecharacters.
Your username is your login ID and cannot be changed once
selected.
- Your password must consist of six characters or more.
Capitalization matters!

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Accessing Hasler Online Services on the Web
3.2 My Account Registration
GototheHaslerwebsitehomepage(www.haslerinc.com).
Click on the customer area link on the customers drop down
menu.
ClicktheMyAccountlinkontheleftmenubar.
In the Need an Account area on the My Account page, enter
yourTMSBankAccountandMailerAgreementnumbersintheir
respectivefields.Click on RegisterNow.

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11Accessing Hasler Online Services on the Web
Enter the requested fields on the Register Account screen.
Required fields are indicated by an asterisk.
Afteryouhavecompletedtherequiredfields,clickontheRegister
buttonandaregistrationconfirmatione-mailwillbesenttoyour
e-mailaddress. Clickonalinkinthee-mailinordertocomplete
theregistrationprocess.
Logontothee-mailaccountthat you identified during the
registration process. You will have 48 hours in which to
actontheregistrationconfirmatione-mail. If48hourshas
passed,or ifthee-mailaddress you enteredwasnot valid,
you must restart the process.
Locatetheconfirmatione-mailinyourmailbox. Youmayneedto
checkthebulkorsimilarfolder.
Openthee-mailandclickonthelinkinthee-mailtocompletethe
userregistrationprocess.

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Accessing Hasler Online Services on the Web
Thelinkwillreturnyoutothehaslerinc.comwebsite. Registration
iscomplete.
ClickonthecustomerarealinkandlogintoyourAccountusingthe
usernameandpasswordyouselected.

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13Accessing Hasler Online Services on the Web
ClickontheOnlineServiceslinkontheleftmenubartoopenyour
OnlineServiceshomepage.

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Accessing Hasler Online Services on the Web
3.3 Changing Passwords and Contact Information
YoucanmaintainyourMyAccountprofileontheEditMyProfile
page. While you cannot change the username login ID, you can
selectanewpasswordandchangeyoure-mailaddress,aswellas
updateyourusernameandcontactphonenumber.
ToaccesstheMyProfilemaintenancepage,gototheHaslerweb
sitehomepage(www.haslerinc.com).
Click on the customer area link on the customers drop down
menu.
ClickontheMyAccount>MyProfilelinkontheleftmenubar.
Maintainyourprofiledata on the Edit My Profile page.

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3.4 Forgotten and Misplaced Passwords
GototheHaslerwebsitehomepage(www.haslerinc.com).
Clickonthecustomer area linkon the customers dropdown
menu.
ClickontheMy Account linkontheleftmenubar.
On the My Account page, click on the I forgot my password
link.
OnthePasswordAssistancepage,enteryourusernameand
clickontheSendPasswordbutton. Atemporarypasswordwill
bee-mailedtoyoure-mailaccount.

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Accessing Hasler Online Services on the Web
EnterthetemporarypasswordonthemaintainMyProfilepage,
andselectanewpassword.
YOUR ONLINE SERVICES CUSTOMER PROFILE
Clickthe linktoaccessyouraccountinformation.
YourCustomerProfileliststhefollowinginformation:
- CustomerName

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- Customer e-mail address – The e-mail field is automatically
updatedwhenyoumaintainyourcontactinformationintheMy
ProfileareaonyourHaslerMyAccountpage.
-SuppressNotificationscheckbox–selectthisboxifyoudonot
wishtoreceiveemailsregardingyourInkManagementandRate
Protectionservices(ifyouhavepurchasedtheseservices).
If you have purchased E-Services USPS tracking, your
profilewill contain additional information regarding email
notifications. See the E-Services section on pages 30.)
VIEWING YOUR SYSTEMS INVENTORY
ClickontheSystemsmenutoviewinformationaboutyourHasler
WJ185/220/250mailingsystem.
Your mailing machine is identified by the current postage meter
serial number. If your meter is replaced or upgraded, all of the
Online Services records, including E-Services and Total Mana-
gement activity, will be consolidated under the current postage
meter serial number.
ClickontheSystemsmenulinktoopentheSystemspage,which
displaysdetailsaboutyourmailingsystem.

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Accessing Hasler Online Services on the Web
The Systemspage displays the following information about your
mailingsystem:
- yourcustomername
- theWJ185/220/250mailingsystem’sinstallationaddress
- thepostagemeterserialnumber
Forinstalledorconnectedmailingmachinehardware:
- theDeviceIDnumber
- thetypeofdevice
- a description of the device
- thestatusofthedevice:Allocated,Active,orInactive.
ClicktheMeterlinktoviewmoredetailedinformationaboutyour
mailingsystem.
Clickthe linktoaccessyourcustomerprofile.
Clickthe linktoprintthisinformationtoyourdefaultprinter.
Click the link to open the Hasler Customer Web
Application User Guide as a PDF file.
Clickthe linktoexportthedatatoExcelorasacomma-
separatedvalue(.csv)file.
ClickonthehighlightedmeterserialnumbertoaccesstheSystem
Detailspage,whichdisplaysthefollowinginformation:

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- Meter–yourmailingsystem’spostagemeterserialnumber
- Type–themodelnumberforyourWhisperJetmailingmachine
- Status–themailingsystem’sstatus:ACTIVEorINACTIVE
- InstallationAddress–themailingsystem’sinstallationaddress
- Services&Upgrades– the servicesand/orfeaturesupgrades
installed:name,activationdate,andstatus(ActiveorInactive).
TheremainderoftheSystemDetailspagedisplaysmoredetailed
informationaboutyourmailingsystem:

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- SoftwareDescription–theversionnumberofthesoftwareinstalled
- Activation Date – the activation date of the software installed
(yyyy-mm-dd)
- ActiveRateVersion–theversionnumberoftherateinstalled
- EffectiveDate–theeffectivedateof therateinstalled(yyyy-mm-
dd)
- PartNumber–thepartnumberoftherateinstalled
Clickthe linktoaccessyourcustomerprofile.
Clickthe linktoprintthisinformationtoyourdefaultprinter.
Click the link to open the Hasler Customer Web
Application User Guide as a PDF file.