Hasler IM5000 Series User manual

USER’S GUIDE
IM5000 Series
MAILING SYSTEM
with iMeterTM Postage Meter

1
Table of Contents
1 Read this First
1.1 What you will Find in this Manual .......................................................................3
1.2 Safety Requirements .........................................................................................6
Mailing System Overview 92
2.1 Mailing System Components ...........................................................................11
2.2 Operator Controls ............................................................................................22
2.3 System Power Management ............................................................................26
Processing Mail 313
3.1 Processing Mail Guidelines ..............................................................................33
3.2 Standard Setup ................................................................................................34
3.3 Running Mail ....................................................................................................51
3.4 Running Special Mail Types .............................................................................60
3.5 Detailed Steps to Run Mail ..............................................................................74
Postage and Funds Management 1114
4.1 Overview ........................................................................................................113
4.2 Managing Funds ............................................................................................114
4.3 Unlocking the PSD .........................................................................................117
Account Management and Access Control 1195
5.1 Introducing the 'Account Modes' ....................................................................121
5.2 Implementing an 'Account Mode' ...................................................................124
5.3 Managing Accounts .......................................................................................135
5.4 Managing Operator PIN Codes ......................................................................149
5.5 Advanced Reporting Functions ......................................................................156
Reports 1616
6.1 Reports Overview ..........................................................................................163
6.2 Generating Reports ........................................................................................166
6.3 Operational Presort Report ............................................................................169
6.4 Counter Data Reports ....................................................................................170
6.5 Postage Data Reports ....................................................................................173
6.6 Funds Data Reports .......................................................................................179
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6.7 Account Data Reports ....................................................................................182
6.8 System Data Reports .....................................................................................188
6.9 Advanced Reporting ......................................................................................193
Online Services 1997
7.1 iMeter Applications Overview .........................................................................201
7.2 Connecting to Online Services .......................................................................202
7.3 Uploading Statistics .......................................................................................206
7.4 System Online Services .................................................................................207
7.5 e-Confirmation Services .................................................................................208
Configuring the System 2158
8.1 Settings Overview ..........................................................................................219
8.2 Logging in / out as the Supervisor .................................................................220
8.3 Postage Default Settings ...............................................................................222
8.4 Printing Default Settings ................................................................................228
8.5 Imprint Memories ...........................................................................................231
8.6 Postage Warning Settings .............................................................................234
8.7 Sealer Default Settings ..................................................................................236
8.8 Weighing Devices Settings ............................................................................238
8.9 Adjusting Display and Sounds .......................................................................247
8.10 Other System Settings ...................................................................................253
8.11 Remote Label Dispenser (RLD) .....................................................................257
8.12 Connection Settings .......................................................................................264
8.13 Connecting a PC ............................................................................................266
8.14 Inserter Mode .................................................................................................267
8.15 Changing Motorized Conveyor Stacker Positions ..........................................269
Options and Updates 2759
9.1 Overview ........................................................................................................277
9.2 Managing Optional Features ..........................................................................282
9.3 Managing Custom Text Messages .................................................................284
9.4 Managing Ad slogans ....................................................................................286
9.5 Managing Postal Rates ..................................................................................289
9.6 Managing Permits ..........................................................................................291
9.7 Updating System Software ............................................................................293
Maintenance 29510
10.1 Maintaining the Ink System ..........................................................................297
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10.2 Maintaining the Feeder ................................................................................304
10.3 Maintaining the Sealer Water Network ........................................................306
10.4 Cleaning the Mail Path .................................................................................308
10.5 Touchscreen Calibration ..............................................................................312
10.6 Maintenance processes ...............................................................................313
Troubleshooting 31511
11.1 Envelope Stoppages and Jams ...................................................................317
11.2 Label Stoppages and Jams ..........................................................................322
11.3 Weighing Problems ......................................................................................324
11.4 Diagnostics and System Data ......................................................................326
System Specifications 33112
12.1 General Specifications .................................................................................333
12.2 System Connections ....................................................................................334
12.3 System Connectors ......................................................................................337
12.4 Mail Specifications .......................................................................................341
12.5 Operating Specifications ..............................................................................343
12.6 Environmental conditions .............................................................................344
12.7 Menu Reference ..........................................................................................345
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1 Read this First
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual ........................................3
1.2 Safety Requirements .............................................................6
1
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What you will Find in this
Manual
1.1
Read this First on page 1
Make sure you have read and fully understood the safety require-
ments in this section. This section also includes a list of acronyms
and symbols that are used throughout this User Guide to explain the
features and functions of your Mailing System.
Mailing System Overview on page 9
This section explains your system's features, functions and controls
of your Mailing System. It also includes information on mail formats
that can be processed and how to power down your system.
Running Mail on page 31
Provides information on choosing a task, weighing your mail, selecting
a Postage Rate, sealing your mail, running batches of mail, etc.
Postage and Funds Management on page 111
Loading Postage Funds into your Mailing System.
Account Management and Access Control on page 119
Changing Accounts as a User, setting up Accounts and Assigning
access to the Mailing System as the Supervisor.
Reports on page 161
How to generate and print reports.
Online Services on page 199
Using your mailing system for online postal services and connect
your machine for upgrades.
Configuring the System on page 215
All the parameters of your mailing system you can set up as user
(temporary settings) or supervisor (default settings).
Options and Updates on page 275
How to update/upgrade your system and modify the stamp (custom
Text, ad slogans, rates...).
Maintenance on page 295
Changing the ink cartridge and maintaining other system components.
Troubleshooting on page 315
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1
Read this First

What to do when a problem occurs: jamming, bad sealing, poor
printing etc.
System Specifications on page 331
Detailed capabilities of your mailing system.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail that
could result from an action you may perform.
NOTE: remark that explains different cases or specificities.
TIP: advice to help save you time when processing your mail.
SUPERVISOR: indicates that you have to log in as supervisor (using
the supervisor PIN) to perform the procedure. Postage functions of the
mailing system are not accessible in this mode.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Total Postage UsedAscending
Postage AvailableDescending
Remote Label DispenserRLD
Facing Identification MarkFIM
Internal Label DispenserILD
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1
Read this First

Local Area NetworkLAN
Personal ComputerPC
Personal Identification NumberPIN
Pre-Paid ImprintPPI
Postal Security Device (Meter)PSD
Weighing Platform (Scale)WP
1
Read this First
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Safety Requirements1.2
Please read this section carefully before connecting or using your equipment.
Power Connection
Before powering up your Mailing System, please check to ensure the system meets your
local AC voltage requirements (110V).
In addition to checking the power requirements, we also recommend that you:
•Use an outlet that is easily accessible.
•Do not route the power cord between pieces of furniture or over sharp edges.
•Avoid using outlets controlled by wall switches or shared by other equipment.
•Make sure the mailing system is close enough to the electric outlet that it leaves
plenty of slack on the power supply cord.
THIS EQUIPMENT MUST BE GROUNDED
•Only connect the power plug to an outlet provided with a
protective ground contact.
•To reduce the risk of fire, use only the power cord supplied
with the mailing system.
•Do not use ground adaptors.
•Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from the
outlet and proceed to cleaning.
Compliance
Energy Star® Compliance
Office equipment is generally powered on 24 hours a day, so power management features
are important for saving energy and reducing air pollution.
Your Mailing System is an Energy Star® qualified Mailing System that automatically goes
into a low-power 'Sleep' mode after a period of inactivity.
Spending a large portion of time in low-power mode not only saves energy but helps your
equipment run cooler and last longer.
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1
Read this First

Environmental compliance
A program is implemented for the recycling of worn mailing machines and machines at the
end of their lifetime. Contribute in a responsible way to the environmental protection by
consulting your retailer internet site, or by contacting him. He will inform you of the collection
and treatment processes of these machines.
CE compliance
Products presented in this guide conform to requirements of applicable directives. For more
details, refer to Declaration Of Conformity available on website or upon request to your
local contact.
This is a class A product. Operation of this equipment in a residential
area is likely to cause interference in which case the user will be
required to correct the interference at his own expense.
1
Read this First
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Mailing System Over-
view
2
Get to know your mailing system in this section.
2.1 Mailing System Components .............................................11
How to use the Handheld Scanner ................................................................21
2.2 Operator Controls ................................................................22
2.3 System Power Management ...............................................26
How to Turn the System ON/OFF ..................................................................27
How to Switch Between 'Sleep' And 'Wake' Modes .......................................28
How to Start / Stop the mail processing .........................................................29
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Mailing System Components2.1
The illustrations and tables below show the basic Mailing System configuration, including
optional accessories you may have added.
Equipment overview
Automatically feeds envelopes of different sizes and
seals them if required.
Mixed-Mail Feeder (op-
tional)
Automatically weighs and rates mail that can be pro-
cessed through the mailing system.
Dynamic Weighing
Module (optional)
Prints postage on mail or labels.Print Base
Collects and stacks processed mail.
There are three optional stackers available. See in sec-
tion Stackers (option) on page 17.
Stacker (optional)
Allows the user to operate the mailing machine and
configure the system settings.
Control Panel
Weighs mail to calculate postage.Weighing Platform
You can connect Print Base only to an Inserter and use Inserter
authorization feature for printing. See also Inserter Mode on page
267
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2
Mailing System Overview

Equipment Details
Envelopes are loaded here for processing.Envelope Hopper
Prevents skewing and/or large stack of mail from falling
over.
Side guide
Provides access to Feeder for maintenance or to clear
stoppages.
Feeder release handle
Provides access to filter for cleaning.
Removable filter for user self-maintenance.
Sealer water filter ac-
cess
Provides access to print base to clear stoppages.
Print Base release
Handle
Holds postage labels to be printed.Internal label dispenser
Stores the User Guide.User guide Holder
Contains fluid for the sealer.Sealer bottle
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2
Mailing System Overview

Print Base
Top View
Postage meter that stores funds and tracks postage us-
age.
DO NOT REMOVE.
Meter (Postal security
device/PSD)
Provides access to meter (PSD). Lift from right side to
open.
Meter (PSD) Access
Door
2
Mailing System Overview
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Front view
Release lever for ink tank.
Print Base Release
Lever
Reservoir that supplies ink to print head.
See also How to Change the Ink Tank on page 299.
Ink tank
Provides access to change ink tank. Flip down to open.Ink tank Access Door
Control Panel
The control panel includes a touch-screen monitor and a keypad.
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2
Mailing System Overview

Color, touch-screen display.Monitor
Allows the input of data to your mailing system.Keypad
2
Mailing System Overview
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