Hasler WJ20 User manual

Mailing Systems
And Solutions HASLER
America’s better choice
An ISO 9001 Quality System
Certified company
Operating
Guide
WJ20

Model Number ____________________
Serial Number ____________________
Dealer Phone ____________________
Hasler, Inc.
19 Forest Parkway
Shelton, CT 06484-6140
TEL [phone]
203-926-1087
FAX [phone]
E-Mail [email protected]
Web: http://www.haslerinc.com

HASLER Customer Comment Card
06/2003 WJ20
WJ20 Operating Guide 06/2003 Form 50815
We at Hasler would like to hear your comments about this manual and our
product.
Please, fill out the following form and mail to:
Jim Koonz or FAX to: Jim Koonz
P.O. Box 858 (203)-925-2441
19 Forest Parkway
Shelton, CT 06484-0904
[email protected]
Rate The Manual
by checking the
appropriate box.
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Are there any improvements or features that you would like to see added
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HASLER
16/2003 WJ20 Pub - 1
Publication Notice
This manual is a non-controlled document.
This manual has been carefully compiled and checked for
accuracy. Information in this manual does not constitute a
warranty of performance. Furthermore, Hasler®, Inc.
reserves the right to revise this publication and make
changes, from time to time, in its content.
Hasler®, Inc. ASSUMES NO LIABILITY WHATSOEVER FOR
ANY LOSSES OR DAMAGES INCURRED AS A RESULT OF
INFORMATION CONTAINED IN THIS MANUAL.
Proprietary Notice
This publication contains information proprietary and
confidential to Hasler®, Inc. Any reproduction, disclosure, or
use of this publication is expressly prohibited Hasler®, Inc.
may otherwise authorize in writing.

HASLER Introduction
06/2003 WJ20
The WJ20 has many capabilities that will be important to your
business:
•Prints all postage values 24 hours a day, seven days a
week at up to 20 envelopes per minute.
•Automatically changes the date, ensuring that you
always post your mail with the correct date.
•TMS®with direct connect allows you to download
additional postage quickly and easily.
•Optional scale weighs items up to four pounds and
automatically calculates the right postage. Rate
updates are loaded via a Memory Card.
•Has digital technology with an IBIP (Information Based
Indicia) two-dimensional (square) barcode, which
means that your meter exceeds all current USPS
regulations and conforms to the most stringent
security requirements of USPS.
•Long life inkjet cartridge - 2500 imprints or 9 months
life.
•8 standard pre-loaded advertisements and 2 optional
customized advertisements can be loaded via Memory
Card.

HASLER Cautions & FCC
06/2003 WJ20 FCC - 1
Cautions
Do not under any circumstances attempt to remove the
machine covers or attempt to repair the WJ20. There are no
operator serviceable parts.
The WJ20 product is licensed for use under the auspices of
the Post Office. This license is issued subject to the product
being secure at all times. Any removal of covers or
disassembly of the product will result in the license being
revoked and may result in the Post Office requesting Hasler
to remove the product from use.
The ink cartridge system used within the WJ20 contains Post
Office approved ink. This cartridge should not be tampered
with in any way or the use of non-approved inksbe
undertaken. This will breach any Post Office license
agreement on the product and may result in the Post Office
requesting Hasler to remove the product from use.
FCC Compliance Statement
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with this instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his/her own
expense.

HASLER Cautions & FCC
FCC - 2WJ20 06/2003
Modem Approval Requirements
This equipment contains a modem which has been approved
for connection to analog public switched telephone networks.
However, due to differences between individual telephone
networks provided in different areas, the approval does not, of
itself, give an unconditional assurance of successful
operation on every network termination point.
In the event of problems, you should contact your equipment
supplier in the first instance.
Installation Safety
The power plug on this equipment is intended to serve as the
device for isolation of the electrical supply. The equipment
should be installed in close proximity to an easily accessible
grounded power supply and analog telephone socket.
WARNING: FOR SAFETY THIS EQUIPMENT MUST BE
GROUNDED
WARNING: DO NOT UNDER ANY CIRCUMSTANCES
ATTEMPT TO REMOVE THE POWER SUPPLY OR
METER COVERS. THERE ARE NO OPERATOR
SERVICEABLE PARTS THEREUNDER.

HASLER Table of Contents
06/2003 WJ20
Installation
Installation Tips 1-1
Connections To The Unit 1-1
To Startup And Process An Item 1-2
Controls & Features
Memory Card 2-1
Control Locations 2-2
Control Descriptions 2-3
Menu Structure 2-4
Printing Postage
Printing Postage 3-1
Printing Tips 3-2
Envelope Specifications 3-2
Labels 3-2
Printing Modes 3-3
Print Mode Selection 3-5
Pre-Dated Mail 3-6
Advertisement Selection 3-7
Memory Settings
Programming A Memory Function 4-1
Recalling A Memory Function 4-2
Weigh Scale
Benefits Of Using A Weigh-Scale 5-1
Weigh-Scale Connections 5-2
Weigh-Scale Postage/Rate Selection 5-3

HASLER Table of Contents
WJ20 06/2003
Meter Registers
Available Registers 6-1
Meter Register Selection 6-2
Postage Available Register 6-2
Postage Used Register 6-2
Total Items Counter 6-2
Low Postage Warning 6-3
Insufficient Postage 6-3
Low Ink 6-3
No Ink 6-3
Adding Postage
Modem Connection 7-2
Adding Postage 7-3
Clearing A PO Lockout 7-5
Completing An Interrupted Transaction 7-6
Maintaining Your TMS Account Number 7-7
TMS Account Number 7-7
TMS Account Balance 7-7
TMS Statements 7-8
Post Office Regulations 7-8
PostageNow7-9
PostageNow™ TeleFunds™7-10
PostageNow™ OnDemand 7-10
Information Whenever You Want It Online Or By Phone 7-10
Managing Your Account 7-11
Standard TMS Bank Accounts 7-12
Where To Mail Your TMS Bank Account Deposit 7-13
Contact Information 7-14
Memory Card
Load Data Using A Memory Card 8-2
Print Quality
To Clean The Print Head 9-1
To Replace (install) The Ink Cartridge 9-3

HASLER Cautions & FCC
06/2003 WJ20
Reports
Meter Summary Report 10-1
Postage Set Report 10-1
Setup Report 10-2
Printing A Report 10-3
Setup Mode
To Enter Setup Mode 11-1
High Value Setting 11-2
Low Postage Setting 11-3
User PIN Setting 11-4
Time Setting 11-5
Time Out (Sleep Mode) Setting 11-6
Key Beep Setting 11-7
Preset Postage Setting 11-8
Modem Telephone Setup 11-9
Help Desk Telephone Setup 11-10
Other Telephone Setup Options (Prefix, Pause, Tone
Detect, Blind Dial) 11-11
Registration Setup 11-15
Withdrawing Meter 11-16
Appendix A
Contact Information A-1
How To Perform Common Functions A-2
Troubleshooting Tips A-3
Appendix B
Country Codes
Appendix C
Display And Error Messages
Index

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HASLER Getting Started Section 1
06/2003 WJ20 Page 1 - 1
Installation Tips
Your WJ20 should be installed on a flat horizontal surface
adjacent to easily accessible power and telephone line
outlets.
Allow sufficient free space as follows:
•above the machine to enable opening of the covers.
•at the rear of the machine for cooling.
The power plug on this equipment is intended to serve as the
device for isolation of the power supply; where possible it is
advisable to connect to a switched power outlet.
Do not connect your WJ20 Postage Meter to the power outlet
until you have attached the accessories.
Installation Tips 1-1
Connections To The Unit 1-1
To Startup And Process An Item 1-2
To Lock The Unit 1-4
Connections To The Unit
The WJ20 has 3 connection ports:
(1) Power adapter,
(2) Modem (phone line)
(3) Optional weigh-scale
Unit - Back View
Ink Cartridge
installation is covered
in Section 9.

HASLER Getting Started Section 1
Page 1 - 2WJ20 06/2003
LOCKED
_ _ _ _
READY $0.00
12/12/02
To Startup And Process An Item
Set the switch on the power supply outlet to the OFF position,
connect the power unit to the power supply outlet and the
other end to the D.C. input socket () at the back of the
machine.
Now set the switch on the power outlet socket to ON.
When the machine is ready, the following displays will be
observed:
Followed by:
To unlock the machine,
press (or any key) and enter
the User PIN.
Example: Enter PIN 1 2 3 4
Notes:
If using the machine for the first time, the Factory Default PIN
is set to 1 2 3 4.
If an incorrect PIN is entered, check PIN for accuracy, press
and try again.
If WARNING PENDING CREDIT is displayed press to
clear the message.
WELCOME TO WJ20
PLEASE WAIT
LOCKED
09:01 12/12/02

HASLER Getting Started Section 1
06/2003 WJ20 Page 1 - 3
READY $0.37
12/12/02
ENTER POSTAGE
$0.00
To Select a Postage Value
Using the numerical keypad, select the required
postage value … for example 37 cents.
Example: Press
You are now ready to print
postage.
Feed the envelope in as shown below:
Tapes are used in the same manner. First one side of the
two-tape sheet is used, the printed tape is the peeled and
placed on the item. The other side of the two-tape sheet can
then be used for another item.
Continued on the next page.

HASLER Getting Started Section 1
Page 1 - 4WJ20 06/2003
ENTER POSTAGE
$0.00
LOCKED
09:01 12/12/02
To change the postage value
press a numeric key, then enter
the new postage value.
The indicia will be printed on the envelope or tape.
To Lock The Unit
Press and the WJ20 will
return to the lock mode and
require the password entry to
unlock.

HASLER Controls Section 2
06/2003 WJ20 Page 2 - 1
Controls & Features
The following pages detail the Controls and Features
associated with your WJ20 mailing system, please take the
time to read them carefully.
Memory Card 2-1
Control Locations 2-2
Control Descriptions 2-3
Menu Structure 2-4
Memory Card
A number of memory cards are available to enable the user to
enter data into the machine memory.
Advertisement Message Card
Containing a message prepared to customer requirements
(please contact Hasler).
Rate Card
Available, only when used in conjunction with a scale. When
postal rates change, a new Rate Card may be obtained from
Hasler.

HASLER Controls Section 2
Page 2 - 2WJ20 06/2003

HASLER Controls Section 2
06/2003 WJ20 Page 2 - 3
Function Keys Description
Job Memory Storing and recalling memorized
jobs.
Menu Key Access to Function Menu
Lock Return to Standby/Locking
Funds Access to Load Postage
(Recredit)
Clear Key Used to clear an entry
Confirmation
Key Used to confirm an entry or selection
Numeric Keys
through
Used to enter numeric values

HASLER Controls Section 2
Page 2 - 4WJ20 06/2003
Menu Structure