HIK VISION AX HYBRID PRO User manual

AX HYBRID PRO
User Manual

AX HYBRID PRO User Manual
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Legal Information
© 2022 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website
(https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND
“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR
A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS,
AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY
LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

AX HYBRID PRO User Manual
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PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
Data Protection
During the use of device, personal data will be collected, stored and processed. To protect data,
the development of Hikvision devices incorporates privacy by design principles. For example, for
device with facial recognition features, biometrics data is stored in your device with encryption
method; for fingerprint device, only fingerprint template will be saved, which is impossible to
reconstruct a fingerprint image.
As data controller, you are advised to collect, store, process and transfer data in accordance with
the applicable data protection laws and regulations, including without limitation, conducting
security controls to safeguard personal data, such as, implementing reasonable administrative and
physical security controls, conduct periodic reviews and assessments of the effectiveness of your
security controls.

AX HYBRID PRO User Manual
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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Danger
Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
Caution
Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.
Note
Please update firmware to the latest version.
For installers, it is recommended to install and maintain devices via Hik-ProConnect.

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Regulatory Information
EN 50131-3:2009
EN 50131-10:2014
EN 50136-2:2013
EN 50136-1:2012+A1:2018
EN 50131-6:2017
EN 50131-1:2006+A1:2009+A2:2017+A3:2020
EN 50130-4:2011+A1:2014
EN 50130-5:2011
Security Grade (SG): 2
Environmental Class (EC) : II
SP4
Note EN50131 compliance labeling should be removed if non-compliant configurations are
used.
EU Conformity Statement
This product and - if applicable - the supplied accessories too
are marked with "CE" and comply therefore with the applicable
harmonized European standards listed under the EMC Directive
2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive
2011/65/EU
2012/19/EU (WEEE directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery
that cannot be disposed of as unsorted municipal waste in the
European Union. See the product documentation for specific
battery information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead
(Pb), or mercury (Hg). For proper recycling, return the battery
to your supplier or to a designated collection point. For more
information see:www.recyclethis.info

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Contents
Chapter 1 Introduction...............................................................................................................1
System Description......................................................................................................................1
Chapter 2 Start Up......................................................................................................................3
2.1 Activate the Device with WEB ..............................................................................................3
2.2 Activation with Wi-Fi.............................................................................................................3
Chapter 3 Configuration ...........................................................................................................10
3.1 Set-up with the Web Client.................................................................................................10
3.1.1 System Settings ........................................................................................................11
3.1.2 Device Management ................................................................................................21
3.1.3 Video Management..................................................................................................33
3.1.4 Area Settings ............................................................................................................35
3.1.5 Communication Settings..........................................................................................35
3.1.7 Maintenance.............................................................................................................50
3.1.8 Check Status .............................................................................................................55
3.2 Set-up with Hik-Proconnect................................................................................................55
3.3 Set-up with Hik-Connect .....................................................................................................77
3.4 Report to ARC (Alarm Receiver Center) ...........................................................................100
Setup ATS in Transceiver of Receiving Center................................................................100
Setup ATS in Transceiver of the Panel............................................................................101
Signaling Test...................................................................................................................103
Chapter 4 General Operations ................................................................................................104
4.1 Access Entries ....................................................................................................................104
4.2 Arming ...............................................................................................................................104
4.3 Disarming...........................................................................................................................106
4.4 SMS Control.......................................................................................................................106
A. Trouble Shooting................................................................................................................107
A.1 Communication Fault........................................................................................................107
A.1.1 IP Conflict ...............................................................................................................107
A.1.2 Web Page is Not Accessible...................................................................................107

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A.1.3 Hik-Connect is Offline ............................................................................................107
A.1.4 Network Camera Drops off Frequently.................................................................107
A.1.5 Failed to Add Device on APP .................................................................................107
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center.........................108
A.2 Mutual Exclusion of Functions .........................................................................................108
A.2.1 Unable to Enter Enrollment Mode........................................................................108
A.3 Zone Fault..........................................................................................................................108
A.3.1 Zone is Offline ........................................................................................................108
A.3.2 Zone Tamper-proof/Lid-opened ...........................................................................108
A.3.3 Zone Triggered/Fault .............................................................................................108
A.4 Problems While Arming....................................................................................................109
A.4.1 Failure in Arming (When the Arming Process is Not Started)..............................109
A.5 Operational Failure...........................................................................................................109
A.5.1 Failed to Enter the Test Mode...............................................................................109
A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing
Report ......................................................................................................................109
A.6 Mail Delivery Failure.........................................................................................................109
A.6.1 Failed to Send Test Mail ........................................................................................109
A.6.2 Failed to Send Mail during Use..............................................................................110
A.6.3 Failed to Send Mails to Gmail................................................................................110
A.6.4 Failed to Send Mails to QQ or Foxmail .................................................................110
A.6.5 Failed to Send Mails to Yahoo...............................................................................110
A.6.6 Mail Configuration.................................................................................................111
B. Input Types ........................................................................................................................112
C. Output Types .....................................................................................................................115
D. Event Types .......................................................................................................................116
E. Access Levels......................................................................................................................117
F. Signalling............................................................................................................................119
Detection of ATP/ATS Faults...................................................................................................119
ATS Category............................................................................................................................119
G. SIA and CID Code ...............................................................................................................120
H. Communication Matrix and Operation Command...............................................................128

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Chapter 1 Introduction
System Description
AX HYBRID PRO control panel is a wired intrusion control panel with wireless detectors &
peripherals access capability. It is the first control panel that supports high-speed Speed-X Bus,
which is a creative technology and is used to transmit verification video/picture from PIR-CAM.
Besides, this hybrid control panel supports customized voice library, which is designed for users to
upload customized voice files. These voice files will be played via alarm phone call when alarm
triggered. As for basic functions, it supports Wi-Fi, PSTN, TCP/IP and GPRS/3G/4G communication
methods. It also supports Hik-ProConnect, Hik-Connect, Hik IP Receiver, Hik IP Receiver Pro and
Hik-Central, which is applicable to the scenarios of market, hotel, supermarket, warehouse, office,
house (especially with cables pre-installed), etc.

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Note
ISUP5.0: a privacy internet protocol that is used for accessing the third-party platform, which
supports alarm report uploading, AX HYBRID PRO management, and short video uploading.
The prioritization of the message and indications are the same. The AXPRO uploads messages and
gives indications synchronously.
Note
Standard DC-09 Protocol:
ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for
uploading alarm report.
*ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for
uploading alarm report.
SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not
encrypted and only for uploading alarm report.
*SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is
encrypted and only for uploading alarm report.

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Chapter 2 Start Up
2.1 Activate the Device with WEB
Use web browser to activate the device. Use SADP software or PC client to search the online
device to get the IP address of the device, and activate the device on the web page.
Before You Start
Make sure your device and your PC connect to the same LAN.
Steps
1. Open a web browser and enter the IP address of the device.
Note
If you connect the device with the PC directly, you need to change the IP address of your PC
to the same subnet as the device. The default IP address of the device is 192.0.0.64.
2. Create and confirm the admin password. (The default user name of admin account is admin.)
Caution
STRONG PASSWORD RECOMMENDED-We highly recommend you create a strong password
of your own choosing (using a minimum of 8 characters, including upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your
product. And we recommend you reset your password regularly, especially in the high
security system, resetting the password monthly or weekly can better protect your product.
3. Click OK to complete activation.
Note
• The default user name of admin account is admin.
• You should login the admin account first to enable the installer.
• The default password of the installer is installer12345.
2.2 Activation with Wi-Fi
While initial the device with Hik-ProConnect or Hik-Connect, you should always add an installer
account to AX HYBRID PRO first. The installer account will invite and transfer ownership to the
administrator account later after finishing all initial setup and test. Follow the steps below to
initializing the hybrid alarm system.

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Step1 Create a site (Only for HPC)
Download the Hik-ProConnect and login with the installer account.
A site is the place where the alarm system deployed. Create a site where the device can be added
to with it’s site name and address. The owner of the site would be an end user, usually regarded as
administrator.
Step2 Configure the Network on APP
1. Download Hik-Connect/Hik-ProConnect and log in.
2. Power on the AX HYBRID PRO.
3. Turn the Wi-Fi mode switch to HOTSPOT.
4. Connect your phone to your home Wi-Fi. Make sure that this Wi-Fi can access the Internet
normally and the signal is stable.
5. Open the HC or HPC, tap +, and select Scan QR Code. Scan the QR code of the AX HYBRID and
wait for the result.
Or you can tap Manual Adding and enter the serial No.

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6. Tap Next.
7. Tap Wireless Connection, and tap Next.
8. The APP will automatically fill in the home Wi-Fi currently used by the mobile phone into the
page, as shown in the figure below. After confirming the Wi-Fi password, tap Next.

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9. Tap Connect to a Network.
10. Enter the device verification code and tap OK. (The verification code is on the device label.)
11. The APP will search the device Wi-Fi automatically. Check whether the connected Wi-Fi is
belonged to the target device and tap Connect. As shown in the figure below, the Wi-Fi connected

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to the mobile phone should with name “HAP_serial number” (AX HYBRID PRO serial number)
12. Follow the prompts: turn the Wi-Fi mode switch to WLAN.
12. Wait for connection.

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13. Wait for the device to join the home Wi-Fi and log in the Cloud.
(1) When the home Wi-Fi signal is good, the control panel will successfully log in to cloud and
complete the binding before the countdown ends.
(2) When the home Wi-Fi signal is unstable, the control panel may not be connected to the cloud
before the countdown ends, and the following page will appear:

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If you make sure that the home Wi-Fi password is correct and quality is good, tap Refresh
Network, the control panel will enter a new countdown. You can wait for the connection.
If you want to change the home Wi-Fi, you should change the home Wi-Fi connected to the mobile
phone first, then press the RESET button of the control panel (marked in the figure below) for 10
seconds. Tap Retry. The interface will jump back step 8, you can configure the network again.

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Chapter 3 Configuration
3.1 Set-up with the Web Client
Steps
1. Connect the device to the Ethernet.
2. Search the device IP address via the client software and the SADP software.
3. Enter the searched IP address in the address bar.
4. Enter the user name and password to login.
Note
Only the admin and the installer can login to the web client.
You can view the user, device, and area status on the overview page.

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3.1.1 System Settings
Time Settings
You can set the device time zone, synchronize device time, and set the DST time. The device
supports time synchronization via Hik-Connect server.
Time Management
Click System → System Settings → Time Management to enter the Time Management page.
You can select a time zone from the drop-down list.
You can synchronize the device time automatically with NTP. Check the check box of NTP Time
Sync., enter the server address and port No., and set the synchronization interval.
You can synchronize the device time manually. Or check Sync. with Computer Time to synchronize
the device time with the computer time.
Note
While you synchronize the time manually or with the computer time, the system records the log
“SDK Synchronization”.
DST Management
Click System → System Settings → DST Management to enter the Time Management page.
You can enable the DST and set the DST bias, DST start time, and DST end time.

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Authority Management
Set the authority options.
Click System → System Options → System Management to enter the page.
Forced Auto Arm
After enabled, when the timed automatic arming starts, if there are active faults in a zone, the
zone will be automatically bypass.
You can go to System →System Options →Schedule & Time to set the auto arming/disarming
schedule and linked areas.
Note
You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto
Arm/Forced Arming function cannot be valid.
Forced Arming
After enabled, when manual arming starts, if there are active faults in a zone, the zone will be
automatically bypass.
You can use keyfobs, tags, and keypads to arm zones, or manually arm zones on APP. Single,
multiple or all areas can be selected for arming.
Note
You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto
Arm/Forced Arming function cannot be valid.
System Status Report
If the option is enabled, the device will upload report to Cloud (for APP) and ARC automatically
when the AX HYBRID PRO status is changed.

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Audible Tamper Alarm
While enabled, the system will alert with buzzer for the tamper alarm. Regardless of whether it
is enabled or not, the tamper alarm will be normally pushed to Cloud (for APP) and ARC.
Panel Lockup Button
All functions of AX HYBRID PRO will be frozen after it is enabled. This function can only be
enabled by users with installer permission.
Bypass on Re-Arm
While enabled, after the detector is bypassed, if its faults are restored and the linked area is
armed, the detector will automatically arm.
Polling Loss Times
Set the maximum number of times for polling loss of peripherals and detectors. The system will
report fault if the time is over the limit. The status of these peripherals and detectors will be
shown as offline.
Motion Detector Restore
Motion detectors include all PIR detectors.
-Disable: No automatic restore.
-Immediate After Alarm: Motion detectors automatically restores immediately after the alarm
and reports to Cloud (for APP) and ARC.
-After Disarm: Motion detectors automatically restores after disarming and reports to Cloud
(for APP) and ARC
Jamming Sensitivity Settings
The device will detect RF interference and push messages when the RF interference interferes
with communication. You can adjust the detection sensitivity.
Enable PD6662
Enable PD6662 standard. Functions that do not meet the standard will not take effect.
Keypad Logout
After the keypad enters the programming page, if there is no key operation, it will exit the
programming page after reaching this time.
Schedule and Timer Settings
You can set the alarm schedule. The zone will be armed/disarmed according to the configured
time schedule.
Steps
1. Click System → System Options → Schedule & Timer to enter the Schedule & Timer page.