Htek UC926E User manual
Notices Information
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Htek IP Phones UC926E
User Manual
Version 2.0.4.4.29
Mar. 2018
Notices Information
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Notices Information
Copyright
Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rightsto modify and copy this
document at anytime. And all the illustrations and text in this documentare copyright
protected. Therefore,no partsof this document may be used or reproduced, transmitted
by the third parties for any purposes without the express written permission of Nanjing
Hanlong Technology CO., LTD.
When this document is made availableon www.htek.com , Nanjing Hanlong Technology
Co., LTD.gives its right to download and print copies ofthis content only for private use as
a user manual. No parts shall have the right to alter, modify or use as commercial means
without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use.And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects onthe environment and human health as a
result of the presence of hazardoussubstances in electrical and electronic
equipment, end usersof electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.
Cleaning
To clean thedevice, use an anti-static cloth. Please avoid cleaning liquids as theymight
Notices Information
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damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interferencereceived, including interference that may
cause undesired operation.
2. Changesor modifications not expressly approved by the party responsible for
compliance could void the user's authorityto operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of theFCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
*RF warning for Mobile device:
This equipment complies with FCC radiation exposure limits set forthfor an uncontrolled
environment. This equipment should be installed and operated with minimum distance
20cm between the radiator & your body.
Summary of changes
4
Summary of changes
This section describes the changes to this user manual for each release and user manual
version.
Change for Release x.0.4.4.27,Manual version x.0.4.4.27
Major updates have occurred to the following sections:
UC926E supports 16 accounts
Change for Release x.0.4.4.12,Manual version x.0.4.4.12
Major updates have occurred to the following sections:
BT Feature
Wi-Fi Feature
Table of Content
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Table of Content
Notices Information ------------------------------------------------------------------------------------2
Copyright-------------------------------------------------------------------------------------------2
Safety Instructions--------------------------------------------------------------------------------2
WEEE Warning------------------------------------------------------------------------------------2
Cleaning--------------------------------------------------------------------------------------------2
FCC Statement------------------------------------------------------------------------------------3
Summary of changes----------------------------------------------------------------------------------4
Change for Release x.0.4.4.27,Manual version x.0.4.4.27 --------------------------------4
Change for Release x.0.4.4.12,Manual version x.0.4.4.12--------------------------------4
Table of Content----------------------------------------------------------------------------------------5
Getting Started----------------------------------------------------------------------------------------10
Packing List--------------------------------------------------------------------------------------10
Phone Installation-------------------------------------------------------------------------------12
1. Attach the phone stand----------------------------------------------------------------12
2. Connect the Handset and optional Headset---------------------------------------13
3. Connect the Network and Power ----------------------------------------------------13
Initialization Process.---------------------------------------------------------------------------14
Status ---------------------------------------------------------------------------------------------15
Registration--------------------------------------------------------------------------------------18
Idle Screen---------------------------------------------------------------------------------------24
Getting Familiar with Your Phone------------------------------------------------------------------25
Hardware Components Preview -------------------------------------------------------------25
Icon Preview-------------------------------------------------------------------------------------28
LED Instruction----------------------------------------------------------------------------------31
Power Indicator LED----------------------------------------------------------------------31
Line LED:(Line Key set as Line)--------------------------------------------------------31
BLF or BLF List Key LED :( Line/Line Key set as BLF)-----------------------------31
Shared Line LED: -------------------------------------------------------------------------32
Other Key Led -----------------------------------------------------------------------------33
User Interface -----------------------------------------------------------------------------------33
Line Key Function Overview------------------------------------------------------------------34
Basic Setting Configuration-------------------------------------------------------------------------37
General Settings--------------------------------------------------------------------------------37
Web Login----------------------------------------------------------------------------------37
Administrator Password------------------------------------------------------------------38
Display Mode ------------------------------------------------------------------------------40
Language-----------------------------------------------------------------------------------40
Wallpaper-----------------------------------------------------------------------------------42
Screen Saver ------------------------------------------------------------------------------43
Backlight------------------------------------------------------------------------------------46
Time and Date-----------------------------------------------------------------------------47
Table of Content
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LED Status Setting------------------------------------------------------------------------------54
Key as Send-------------------------------------------------------------------------------------55
Network Setting ---------------------------------------------------------------------------------56
IPv4------------------------------------------------------------------------------------------56
IPv6------------------------------------------------------------------------------------------60
IPv4&IPv6 ----------------------------------------------------------------------------------62
PC Port--------------------------------------------------------------------------------------63
Contact Setting----------------------------------------------------------------------------------66
Local Directory-----------------------------------------------------------------------------66
Remote Phonebook-----------------------------------------------------------------------72
LDAP Phonebook-------------------------------------------------------------------------72
Search Contact----------------------------------------------------------------------------75
Call History Setting -----------------------------------------------------------------------------76
Call History ---------------------------------------------------------------------------------76
Audio Setting ------------------------------------------------------------------------------------80
Ring Tone-----------------------------------------------------------------------------------80
Volume --------------------------------------------------------------------------------------82
Voice Mail Tone----------------------------------------------------------------------------84
Play Hold Tone-----------------------------------------------------------------------------85
Play Hold Tone Delay---------------------------------------------------------------------85
System Settings---------------------------------------------------------------------------------85
Dial Plan ------------------------------------------------------------------------------------85
Dial-Now Timeout -------------------------------------------------------------------------87
No Key Entry Timeout --------------------------------------------------------------------87
Emergency Call----------------------------------------------------------------------------87
Label Scroll---------------------------------------------------------------------------------88
Show Missed Calls------------------------------------------------------------------------89
Auto Logout Time -------------------------------------------------------------------------89
Reboot in Talking--------------------------------------------------------------------------89
Detect IP Conflict--------------------------------------------------------------------------90
Redial Mode--------------------------------------------------------------------------------90
Keypad Lock-------------------------------------------------------------------------------90
Suppress DTMF Display-----------------------------------------------------------------92
Suppress DTMF Display Delay---------------------------------------------------------92
Check-Syn With Authenticate-----------------------------------------------------------92
Other features settings------------------------------------------------------------------------------93
Action URL---------------------------------------------------------------------------------------93
Softkey Layout-----------------------------------------------------------------------------------94
Programmable Key-----------------------------------------------------------------------------95
Exp Key-------------------------------------------------------------------------------------------96
Basic Call Features ----------------------------------------------------------------------------------96
Place a Call--------------------------------------------------------------------------------------96
End a Call----------------------------------------------------------------------------------------97
Redial a Call-------------------------------------------------------------------------------------98
Table of Content
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Receive a Call-----------------------------------------------------------------------------------98
Incoming Call Show Mode --------------------------------------------------------------------99
Auto Answer ------------------------------------------------------------------------------------100
Call Hold-----------------------------------------------------------------------------------------100
Call Transfer------------------------------------------------------------------------------------102
Call Conference--------------------------------------------------------------------------------105
Call Forward------------------------------------------------------------------------------------106
Call Return--------------------------------------------------------------------------------------111
Call Back ----------------------------------------------------------------------------------------111
Call Waiting Tone ------------------------------------------------------------------------------113
Hide Caller ID-----------------------------------------------------------------------------------113
Reject Anonymous-----------------------------------------------------------------------------114
Call Mute ----------------------------------------------------------------------------------------115
DND ----------------------------------------------------------------------------------------------116
Hot Line------------------------------------------------------------------------------------------116
Auto Redial--------------------------------------------------------------------------------------117
Function Key Features and Settings-------------------------------------------------------------118
Line-----------------------------------------------------------------------------------------------119
Speed Dial --------------------------------------------------------------------------------------120
BLF-----------------------------------------------------------------------------------------------121
Visual Alert for BLF Pickup-------------------------------------------------------------------122
Audio Alert for BLF Pickup -------------------------------------------------------------------123
BLF List------------------------------------------------------------------------------------------123
Voice Message---------------------------------------------------------------------------------125
Direct Pickup -----------------------------------------------------------------------------------127
Group Pickup-----------------------------------------------------------------------------------128
Call Park-----------------------------------------------------------------------------------------129
Intercom-----------------------------------------------------------------------------------------130
Intercom Barge---------------------------------------------------------------------------------131
DTMF --------------------------------------------------------------------------------------------132
Prefix---------------------------------------------------------------------------------------------133
Local Group-------------------------------------------------------------------------------------134
XML Group--------------------------------------------------------------------------------------135
LDAP---------------------------------------------------------------------------------------------136
XML Browser -----------------------------------------------------------------------------------136
Broadsoft Group -------------------------------------------------------------------------------137
Conference--------------------------------------------------------------------------------------138
Forward------------------------------------------------------------------------------------------139
Transfer------------------------------------------------------------------------------------------139
Hold ----------------------------------------------------------------------------------------------140
Group Listening--------------------------------------------------------------------------------141
DND ----------------------------------------------------------------------------------------------141
Redial--------------------------------------------------------------------------------------------142
SMS----------------------------------------------------------------------------------------------142
Table of Content
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Send SMS---------------------------------------------------------------------------------142
Set SMS Line Key------------------------------------------------------------------------143
Record-------------------------------------------------------------------------------------------144
URL Record-------------------------------------------------------------------------------------145
Paging -------------------------------------------------------------------------------------------146
Shared Line-------------------------------------------------------------------------------------146
Public Hold--------------------------------------------------------------------------------------148
Private Hold-------------------------------------------------------------------------------------149
Hot Desking-------------------------------------------------------------------------------------150
ACD----------------------------------------------------------------------------------------------151
Zero Touch--------------------------------------------------------------------------------------152
Multicast Paging -------------------------------------------------------------------------------153
Sending RTP Stream--------------------------------------------------------------------153
Receiving RTP Stream------------------------------------------------------------------154
BT Feature--------------------------------------------------------------------------------------------155
WIFI Feature-----------------------------------------------------------------------------------------164
Manual-------------------------------------------------------------------------------------------164
Provision ----------------------------------------------------------------------------------------172
Upgrade-----------------------------------------------------------------------------------------------174
Factory Reset-----------------------------------------------------------------------------------174
Pcap Feature-----------------------------------------------------------------------------------174
System Log -------------------------------------------------------------------------------------175
Upgrade -----------------------------------------------------------------------------------------175
Configuration File------------------------------------------------------------------------------178
Troubleshooting--------------------------------------------------------------------------------------179
Why is the phone LCD screen blank?------------------------------------------------------179
When the phone display “Network Unavailable”? ----------------------------------------179
When you can’t I get a dial tone? -----------------------------------------------------------179
Where to set the tone?------------------------------------------------------------------------179
Why can’t the phone detect the Bluetooth headset? ------------------------------------180
Why there is a noise in the Bluetooth headset?------------------------------------------180
Why the Bluetooth headset cannot be off-hook?-----------------------------------------180
Why can’t the IP phone connect to Wi-Fi? ------------------------------------------------180
Why is the wireless signal strength low? --------------------------------------------------181
How to download XML Configuration?-----------------------------------------------------181
How to Import Trusted CAcertificate?------------------------------------------------------181
How to Import Server CAcertificate?-------------------------------------------------------181
How to use Vlan?------------------------------------------------------------------------------182
How to use LLDP?-----------------------------------------------------------------------------182
How to Set LCD and Web GUI?-------------------------------------------------------------182
How to Upgrade via FTP?--------------------------------------------------------------------182
How to make Ringtone?----------------------------------------------------------------------183
How to use Open VPN? ----------------------------------------------------------------------183
Provisioning Guide on Free PBX------------------------------------------------------------183
Table of Content
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Redundancy Server---------------------------------------------------------------------------183
How to Use Auto Provision Phonebook? --------------------------------------------------183
All Documents----------------------------------------------------------------------------------183
Getting Started
10
Getting Started
Packing List
The package containsthe following parts, please check if all the items are not missed:
1. The phone station
2. The phone stand
3. Handset
Getting Started
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4. Headset cord
5. Power adapter
6. Ethernet cable
Getting Started
12
7. User Manual
Phone Installation
1. Attach the phone stand
Getting Started
13
2. Connect the Handset and optional Headset
3. Connect the Network and Power
Getting Started
14
Initialization Process.
After your phone has been powered up, the system boots up and performs the following
steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display “Booting”
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there isa newfirmware on your server. And the
IP Phone will show “Check firmware, please wait…” after initialization.
Getting Started
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Then IP Phone will showReboot information:
By default, the phone attempts to contact a DHCP server in your network in order to obtain
its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can viewthe system status of your phone via phone user interface or web user
interface. The information of phone status includes: Information (e.g., Model, IPV4,IPV6,
MAC, Firmware, Hardware), Network (e.g., WANType, IP, Mask, LANType, Gateway,
DNS …) Account (e.g., register status of accounts)
To view the phone status via Phone interface:
1. Press Menu →Status →Information
Getting Started
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2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4
Getting Started
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Registration
To register via Phone interface:
1. Press MenuSettingsAdvanced Setting (default password: admin)Accounts
2. Select the desired account
3. Select Enable for Account active
4. Select the desired profile of the account.
5. Fill the SIP User ID, Authenticate ID
6. Fill the Password and Name (shown on LCD).
Getting Started
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7. Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the
“:”.
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing “1”, you will find “?”
Pressing “0”, you will find “< > () {} []”
Pressing “*”, you will find “*/”! @$”
Pressing “#”, you will find “#’%&*|”
To register via Web interface:
1. Login webpage and Click Profile→ Basic
Getting Started
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2. Fill the Primary SIP Server and other profile information.
3. Select the SIP Transport.
4. Click to save the configuration.
5. Click Account→ Basic.
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