Htek UC9 Series User manual

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Htek IP Phones UC9xx Series
User Manual
Version 2.42.6.5
2023.5

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Notices Information
Copyright
Copyright © 2023 Nanjing Hanlong Technology CO., LTD.All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any
time.And all the illustrations and text in this document are copyright protected. Therefore, no parts of
this document may be used or reproduced, transmitted by the third parties for any purposes without the
express written permission of Nanjing Hanlong Technology CO., LTD.
When this document is made available on www.htek.com, Nanjing Hanlong Technology Co., LTD. gives
its right to download and print copies of this content only for private use as a user manual. No parts
shall have the right to alter, modify or use as commercial means without prior written permission from
Nanjing Hanlong Technology Co., LTD.
Safety Instructions
⚫To use the Phone, please follow the instructions in this user manual.
⚫Use the power adapter supplied with your phone. Other power adapters may damage the phone.
⚫This phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
⚫Do not use the phone during thunderstorms.
⚫CE
⚫FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WARNING:Any changes or modifications not expressly approved by the party responsible for

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compliance could void the user's authority to operate this equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
⚫Reorient or relocate the receiving antenna.
⚫Increase the separation between the equipment and receiver.
⚫Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
⚫Consult the dealer or an experienced radio/TV technician for help.
*RF warning for Mobile device:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator &
your body.

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Table of Content
Notices Information.................................................................................................................................... 2
Copyright ............................................................................................................................................2
Safety Instructions..............................................................................................................................2
WEEE Warning................................................................................................................................... 2
Cleaning.............................................................................................................................................. 2
FCC Statement................................................................................................................................... 2
Table of Content......................................................................................................................................... 4
Before You Begin.......................................................................................................................................9
Getting Started.........................................................................................................................................10
Packing List ...................................................................................................................................... 10
UC9XX Packing List..................................................................................................................10
Phone Installation............................................................................................................................. 12
UC9xxPhone Installation...........................................................................................................12
Hardware Components Preview.......................................................................................................13
UC926(U/S/E)............................................................................................................................13
UC924(U/S/W/E).......................................................................................................................14
UC923(U/E)............................................................................................................................... 14
UC921(U/E/G/P)........................................................................................................................18
UC912(E/G/P)........................................................................................................................... 21
UC902(P)................................................................................................................................... 21
UC903 .......................................................................................................................................24
UC902S(P)/UC902E/UC902G.................................................................................................. 27
Idle Screen........................................................................................................................................ 30
UC926(U/S/E)............................................................................................................................30
UC924(U/S/W)...........................................................................................................................30
UC923(U/E)............................................................................................................................... 31
UC921(U/E/G/P)........................................................................................................................31
UC912(E/G/P)/UC903...............................................................................................................32
UC902(S/P/E/SP/G)..................................................................................................................33
Initialization Process......................................................................................................................... 34
Status................................................................................................................................................34
Registration....................................................................................................................................... 37
Getting Familiar with Your Phone ............................................................................................................ 40
Icon Preview.....................................................................................................................................40
LED Instruction.................................................................................................................................43
Power Indicator LED .................................................................................................................43
Line LED (Line Key set as Line)................................................................................................43
BLF or BLF List Key LED (Line/Line Key set as BLF).............................................................. 43
Shared Line LED.......................................................................................................................44
User Interface................................................................................................................................... 44
Call Features............................................................................................................................................45
Basic Call Features .......................................................................................................................... 46
Place a Call ............................................................................................................................... 46
End a Call..................................................................................................................................47
Redial a Call..............................................................................................................................47
Receive a Call...........................................................................................................................47
Incoming Call Show Mode ........................................................................................................48
Auto Answer ..............................................................................................................................48
Call Hold/Resume .....................................................................................................................48
Call Transfer..............................................................................................................................49
Call Conference......................................................................................................................... 51

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Call Forward..............................................................................................................................52
Call Return.................................................................................................................................55
Call Waiting Tone.......................................................................................................................56
Hide Caller ID............................................................................................................................ 56
Reject Anonymous .................................................................................................................... 57
Call Mute ................................................................................................................................... 57
DND...........................................................................................................................................57
Hot Line.....................................................................................................................................58
Auto Redial................................................................................................................................ 59
Help center................................................................................................................................ 60
Diagnostics................................................................................................................................62
Power Saving............................................................................................................................64
Advanced Call Features................................................................................................................... 65
Call Pickup.................................................................................................................................65
Group Pickup.............................................................................................................................66
Call Park....................................................................................................................................66
Busy Lamp Field (BLF)..............................................................................................................67
Visual Alert for BLF Pickup........................................................................................................67
Audio Alert for BLF Pickup........................................................................................................68
BLF List ..................................................................................................................................... 69
Share Line.................................................................................................................................69
Intercom..................................................................................................................................... 70
Intercom Barge..........................................................................................................................71
Short Message Service (SMS).................................................................................................. 71
Voice Mail..................................................................................................................................72
Using the Hot Desking...............................................................................................................74
Automatic Call Distribution (ACD).............................................................................................75
Directory...................................................................................................................................................76
Local Directory.................................................................................................................................. 76
Contact Groups.........................................................................................................................76
Managing the Local Directory Contacts.................................................................................... 77
Moving a Local Directory Contact to Blacklist...........................................................................80
Searching for Contacts.............................................................................................................. 80
Upload Contacts photo.............................................................................................................. 80
To import or export the contact list............................................................................................82
Blacklist............................................................................................................................................. 83
Adding a Blacklist Contact ........................................................................................................83
Viewing Blacklist Contacts ........................................................................................................84
Editing a Blacklist Contact.........................................................................................................84
Deleting Blacklist Contacts........................................................................................................84
Moving a Blacklist Contact to the Local Directory.....................................................................84
Remote Phonebook.......................................................................................................................... 85
LDAP Phonebook.............................................................................................................................86
Call History Setting ..................................................................................................................................88
Call History .......................................................................................................................................88
Audio Settings.......................................................................................................................................... 92
Ring Tone..........................................................................................................................................92
Volume..............................................................................................................................................94
Voice Mail Tone.................................................................................................................................95
Play Hold Tone.................................................................................................................................. 95
Play Hold Tone Delay.......................................................................................................................96
Voice ........................................................................................................................................................ 96
Handfree AGC ..................................................................................................................................96
Volume Amplification ........................................................................................................................ 97
Handset Send Volume...............................................................................................................97
Headset Send Volume...............................................................................................................97
Handfree Send Volume............................................................................................................. 98
Extra Loud................................................................................................................................. 98
USB........................................................................................................................................................100
USB Recording...............................................................................................................................100

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Manage your recordings .........................................................................................................101
USB Headset..................................................................................................................................102
Adding a Wallpaper from a USB Flash Drive.................................................................................103
Adding a Screen Saver from a USB Flash Driver.......................................................................... 104
Bluetooth................................................................................................................................................105
How to Activate Bluetooth?.............................................................................................................105
To activate Bluetooth via Phone interface:..............................................................................105
How to Pair the Bluetooth Headset to the Phone? ........................................................................106
Open the Bluetooth pairing mode on Bluetooth headset:.......................................................106
How to scan the Bluetooth headset device on phone interface: ............................................106
How to edit device information?.....................................................................................................108
How to edit device information on phone interface:................................................................108
How to answer an incoming call?...................................................................................................109
How to adjust the earphone volume during a call?........................................................................109
How to End Call?............................................................................................................................ 110
Wi-Fi....................................................................................................................................................... 110
How to Enable Wi-Fi feature?................................................................................................. 110
How to Connect the UC926U to anAvailable Wireless Network?...........................................111
How to view Wireless Network status?................................................................................... 113
How to Disconnect Wireless Network?................................................................................... 114
How to Manually Add a Wireless Network?............................................................................ 114
How to Disable Wi-Fi feature?................................................................................................ 115
Function Key.......................................................................................................................................... 115
Line Keys........................................................................................................................................ 116
Line.......................................................................................................................................... 116
Speed Dial............................................................................................................................... 117
BLF.......................................................................................................................................... 117
DTMF....................................................................................................................................... 118
Prefix ....................................................................................................................................... 118
Local Group............................................................................................................................. 119
XML Group.............................................................................................................................. 119
XML Browser........................................................................................................................... 120
Network Directories.................................................................................................................120
Conference.............................................................................................................................. 121
Forward ...................................................................................................................................122
Transfer ...................................................................................................................................122
Hold.........................................................................................................................................123
DND.........................................................................................................................................123
Redial ......................................................................................................................................124
Record.....................................................................................................................................124
URL Record.............................................................................................................................125
Paging .....................................................................................................................................126
Group Listening.......................................................................................................................126
Public Hold ..............................................................................................................................127
Private Hold.............................................................................................................................127
Zero Touch............................................................................................................................... 128
Multicast Paging......................................................................................................................129
Programmable Key.........................................................................................................................132
Customizing the Soft Keys......................................................................................................132
Customizing the hard Keys.....................................................................................................133
Exp Key...................................................................................................................................133
Customizing Your Phone .......................................................................................................................134
Administrator Password..................................................................................................................134
Language........................................................................................................................................135
Wallpaper........................................................................................................................................136
Screen Saver..................................................................................................................................138
Backlight.........................................................................................................................................140
Time and Date................................................................................................................................140
LED Status Setting .........................................................................................................................143
Key as Send ...................................................................................................................................144

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Dial Plan..........................................................................................................................................145
Phone Lock.....................................................................................................................................146
Emergency Call....................................................................................................................... 147
Action URL...................................................................................................................................... 148
Softkey Layout................................................................................................................................149
Settings..................................................................................................................................................150
General settings..............................................................................................................................150
Dial-Now Timeout....................................................................................................................150
No Key Entry Timeout.............................................................................................................151
Label Scroll..............................................................................................................................151
Show Missed Calls.................................................................................................................. 151
Auto Logout Time....................................................................................................................152
Reboot in Talking.....................................................................................................................152
Detect IP Conflict..................................................................................................................... 153
Redial Mode ............................................................................................................................153
Suppress DTMF Display .........................................................................................................153
Suppress DTMF Display Delay...............................................................................................153
Check-Syn With Authenticate..................................................................................................153
Headset Mode.........................................................................................................................154
Linekey Page Reset................................................................................................................155
Gray Level............................................................................................................................... 155
Network settings.............................................................................................................................156
IPv4..........................................................................................................................................156
IPv6..........................................................................................................................................158
IPv4&IPv6................................................................................................................................160
Preference (IPv4/IPv6)............................................................................................................161
PC Port....................................................................................................................................161
System settings ..............................................................................................................................162
Factory Reset..........................................................................................................................162
Pcap Feature...........................................................................................................................162
System Log..............................................................................................................................163
Upgrade...................................................................................................................................163
Configuration File....................................................................................................................165
Optional Accessories with Your Phone..................................................................................................166
Headsets.........................................................................................................................................166
Bluetooth Headset...................................................................................................................166
Using Headsets....................................................................................................................... 166
Expansion module..........................................................................................................................167
Connecting the Expansion Module.........................................................................................167
USB Button.....................................................................................................................................168
Troubleshooting .....................................................................................................................................169
Why is the phone LCD screen blank?............................................................................................169
Why does the phone display “Network Unavailable”? ...................................................................169
Why can’t I get a dial tone? ............................................................................................................169
Where to set the tone?...................................................................................................................169
How to download XML Configuration?........................................................................................... 170
How to Import Trusted CA certificate?............................................................................................170
How to Import Server CAcertificate?.............................................................................................171
How to use Vlan?............................................................................................................................172
How to use LLDP?..........................................................................................................................172
How to Set LCD and Web GUI?.....................................................................................................172
How to Upgrade via FTP?..............................................................................................................172
How to make Ringtone?.................................................................................................................173
How to use Open VPN? .................................................................................................................173
Provisioning Guide on Free PBX....................................................................................................173
Redundancy Server........................................................................................................................173
How to UseAuto Provision Phonebook? .......................................................................................173
All Documents.................................................................................................................................173

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Revision History
Version Number
Revision Date
Revision Description
V2.42.6.5
2022.9.28
1. Add Gray Level
2. Update LED Instruction
3. Add Zero Touch function
4. Add Linekey Page Reset function
V2.42.6.5
2023.5.26
1. Add USB button function

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Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration.Also,
be sure to read the Quick Start Guide which can be found in your phone package before you set up
and use the phone.As you read this guide, keep in mind that some features are only configurable by
your system administrator or determined by your phone environment. As a result, some features may
not be enabled or may be operated differently on your phone.Additionally, the examples and graphics
in this guide may not directly reflect what is displayed or is available on your phone screen.
This user guide contains information for the following HTEK products:
⚫UC926(U)(S)(E) Enterprise HD IP Phones
⚫UC924(U)(W)(E) Enterprise HD IP Phones
⚫UC923(U) Enterprise HD IP Phones
⚫UC921(U)(E)(G)(P) Enterprise HD IP Phones
⚫UC912(E)(G)(P) Enterprise HD IP Phones
⚫UC902P HD Entry Level Phones
⚫UC902S(SP) HD Entry Level Phones
⚫UC902E HD Entry Level Wi-Fi Phones
⚫UC902G HD Entry Level Phones
Note: This guide mainly takes UC926U IP phones as an example.

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Getting Started
Packing List
UC9XX Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone station
2. The phone stand
3. Handset
4. Handset cord

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5. Power adapter
6. Ethernet cable
7. Quick installation reference

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Phone Installation
UC9xxPhone Installation
1. Attach the phone stand
2. Connect the Handset and optional Headset
3. Connect the Network and Power

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Hardware Components Preview
UC926(U/S/E)

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UC924(U/S/W/E)
UC923(U/E)

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Item
Description
LCD screen
To Presentation all information about the date& time,
accounts, soft keys, messages, calls and other some
information.
Power Indicator LED
To indicate the power status
Line keys
The phone supported up to 16 accounts on
UC926(U/S/E)
The phone supported up to 12 accounts on
UC924(U/S/W/E)
The phone supported up to 8 accounts on UC923(U)
Steady green: idle interface, during acall..
Blink red: a call incoming
Soft keys
Labels automatically to identity their context-sensitive
features.
Navigation keys
Navigation Keys
1. Scroll the information or options displayed on the
screen.
2. You can quickly access historical records and
directories.
OK key
1. Can quickly enter the menu
2. Save the configuration
3. Answer the call
Cancel key
1. Cancel actions
2. Reject the call
3. To return to idle screen.
Up arrow key: To move up of the selection shows on
the screen.
Right arrow key: To move right of the selection shows
on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
Mute key
1. To mute the voice during the call (Red light).
2. To un-mute the call.
Conference
To place a conference call

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Line Keys
To be configured as different function as:
Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Prefix
Local Group
XML Group
XML Browser
LDAP
Network Directories
Conference
Forward
Transfer
Hold
DND
Redial
Call Return
SMS
Record
URL Record
Group Listening
Public Hold
Private Hold
Hot Desking
ACD

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Zero Touch
URL
Network Group
Multicast Paging
Group Call Park
Call Park Retrieve
XML BLF
Silent Call
Smart BLF
Speaker
Press this button to place a call in hands-free mode.
Redial
To dial the previous dialed
number.
To act as send key.
Volume
To decrease the volume.
To increase the volume.
Hold
To hold or to resume a call during a conversation.
Headset
To indicate that the phone is or not in Headset mode.
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle
page.
Alphanumeric keypad
To enter the phone numbers, letters and so on.
Message
To indicator the New message, and press to read.

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UC921(U/E/G/P)
Item
Description
LCD screen
To Presentation all information about the date& time,
accounts, soft keys, messages, calls and other some
information.
Power Indicator LED
To indicate the power status
Line keys
The phone supported up to 4 accounts
Steady green: idle interface, during acall..
Blink red: a call incoming
Soft keys
Labels automatically to identity their context-sensitive
features.
Navigation keys
Navigation Keys
1. Scroll the information or options displayed on the
screen.
2. You can quickly access historical records and
directories.
OK key
1. Can quickly enter the menu
2. Save the configuration
3. Answer the call
Up arrow key: To move up of the selection shows on
the screen.
Right arrow key: To move right of the selection shows
on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.

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Mute key
1. To mute the voice during the call (Red light).
2. To un-mute the call.
Line Keys
To be configured as different function as:
Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Prefix
Local Group
XML Group
XML Browser
LDAP
Network Directories
Conference
Forward
Transfer
Hold
DND
Redial
Call Return
SMS
Record
URL Record
Group Listening
Public Hold
Private Hold
Hot Desking
ACD

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Zero Touch
URL
Network Group
Multicast Paging
Group Call Park
Call Park Retrieve
XML BLF
Silent Call
Smart BLF
Speaker
Press this button to place a call in hands-free mode.
Redial
To dial the previous dialed
number.
To act as send key.
Volume
To decrease the volume.
To increase the volume.
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle
page.
Alphanumeric keypad
To enter the phone numbers, letters and so on.
Message
To indicator the New message, and press to read.
Headset
To indicate that the phone is or not in Headset mode.