Htek UC912 User manual

Notices Information
1
Htek IP Phones UC912
User Manual
Version 2.0.4.4.29
Mar. 2018

Notices Information
2
Notices Information
Copyright
Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this
document at any time. And all the illustrations and text in this document are copyright
protected. Therefore, no parts of this document may be used or reproduced, transmitted
by the third parties for any purposes without the express written permission of Nanjing
Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology
Co., LTD. gives its right to download and print copies of this content only for private use as
a user manual. No parts shall have the right to alter, modify or use as commercial means
without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please followthe instructions inthis user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.

Notices Information
3
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Summary of changes
4
Summary of changes
This section describes the changes to this user manual for each release and user manual
version.
Change for Release x.0.4.4.27,Manual version x.0.4.4.27
Major updates have occurred to the following sections:
UC912 supports 4 accounts
Change for Release x.0.4.0.10,Manual version x.0.4.0.10
Major updates have occurred to the following sections:
Label Scroll
Change for Release x.0.4.0,Manual version x.0.4.0
Major updates have occurred to the following sections:
IPv6
IPv4&IPv6
Change for Release x.0.3.98.O,Manual version x.0.3.98.O
Major updates have occurred to the following sections:
Reboot in Talking
Change for Release x.0.3.98.A,Manual version x.0.3.98.A
Major updates have occurred to the following sections:
Auto Logout Time
Change for Release x.0.3.98,Manual version x.0.3.98
Major updateshave occurred to the following sections:
Daylight Saving Time

Summary of changes
5
Change for Release x.0.3.93,Manual version x.0.3.93
Major updates have occurred to the following sections:
Check-Syn With Authenticate
Call Back
Change for Release x.0.3.88,Manual version x.0.3.88
Major updates have occurred to the following sections:
Detect IP Conflict
Change for Release x.0.3.72,Manual version x.0.3.72
Major updates have occurred to the following sections:
Voice Mail Tone
Backup NTP Server
Intercom Barge
Change for Release x.0.3.65,Manual version x.0.3.65
Major updates have occurred to the following sections:
Redial Mode
Change for Release x.0.3.63,Manual version x.0.3.63
Major updates have occurred to the following sections:
Suppress DTMF Display
Suppress DTMF Display Delay
Change for Release x.0.3.62,Manual version x.0.3.62
Major updates have occurred to the following sections:
Auto Redial

Table of Content
6
Table of Content
Notices Information .........................................................................................................2
Copyright..................................................................................................................2
Safety Instructions....................................................................................................2
WEEE Warning ........................................................................................................2
Cleaning...................................................................................................................3
FCC Statement.........................................................................................................3
Summary of changes.......................................................................................................4
Change for Release x.0.4.4.27,Manual version x.0.4.4.27........................................4
Change for Release x.0.4.0.10,Manual version x.0.4.0.10........................................4
Change for Release x.0.4.0,Manual version x.0.4.0..................................................4
Change for Release x.0.3.98.O,Manual version x.0.3.98.O.......................................4
Change for Release x.0.3.98.A,Manual version x.0.3.98.A.......................................4
Change for Release x.0.3.98,Manual version x.0.3.98..............................................4
Change for Release x.0.3.93,Manual version x.0.3.93..............................................5
Change for Release x.0.3.88,Manual version x.0.3.88..............................................5
Change for Release x.0.3.72,Manual version x.0.3.72..............................................5
Change for Release x.0.3.65,Manual version x.0.3.65..............................................5
Change for Release x.0.3.63,Manual version x.0.3.63..............................................5
Change for Release x.0.3.62,Manual version x.0.3.62..............................................5
Table of Content..............................................................................................................6
Getting Started..............................................................................................................10
Packing List............................................................................................................10
Phone Installation...................................................................................................12
1. Attach the Foot stand...................................................................................12
2. Connect the Handset and optional Headset.................................................12
3. Connect the Network and Power .................................................................13
Initialization ............................................................................................................13
Status.....................................................................................................................14
Registration............................................................................................................15
Idle Screen.............................................................................................................18
Getting Familiar with Your Phone...................................................................................19
Hardware Components Preview.............................................................................19
Icon Preview...........................................................................................................21
LED Instruction.......................................................................................................22
Power Indicator LED........................................................................................23
Line LED:(Line Key set as Line) ......................................................................23
BLF or BLF List Key LED :( Line Key set as BLF)............................................23
Shared Line Key LED:.....................................................................................23
Other Key Led.................................................................................................24
User Interface.........................................................................................................25

Table of Content
7
Line Key Function Overview...................................................................................26
Basic Features Configuration........................................................................................29
General Settings.....................................................................................................29
Web Login.......................................................................................................29
Administrator Password...................................................................................30
Language........................................................................................................31
Screen Saver..................................................................................................31
Gray Level.......................................................................................................33
Time and Date.................................................................................................33
LED Status Setting..........................................................................................38
Key as Send....................................................................................................38
Network Setting......................................................................................................39
IPv4.................................................................................................................39
IPv6.................................................................................................................42
IPv4&IPv6 .......................................................................................................43
PC Port ...........................................................................................................44
Contact Settings.....................................................................................................46
Local Directory................................................................................................46
Remote Phonebook.........................................................................................50
LDAP Phonebook............................................................................................50
Search Contact................................................................................................52
Call History Settings...............................................................................................53
Call History......................................................................................................53
Audio settings.........................................................................................................56
Ring Tone........................................................................................................56
Volume............................................................................................................58
Voice Mail Tone...............................................................................................59
Play Hold Tone................................................................................................59
Play Hold Tone Delay......................................................................................60
System Settings .....................................................................................................60
Dial Plan..........................................................................................................60
Dial-NowTimeout............................................................................................61
No Key Entry Timeout......................................................................................62
Emergency Call...............................................................................................62
Label Scroll.....................................................................................................63
Show Missed Calls..........................................................................................63
Auto Logout Time............................................................................................64
Reboot in Talking.............................................................................................64
Detect IP Conflict.............................................................................................64
Redial Mode....................................................................................................64
Keypad Lock...................................................................................................65
Suppress DTMF Display..................................................................................66
Suppress DTMF Display Delay........................................................................66
Check-Syn With Authenticate..........................................................................66

Table of Content
8
Other features settings..................................................................................................67
Action URL.............................................................................................................67
Softkey Layout........................................................................................................68
Programmable Key.................................................................................................69
Basic Call Features.......................................................................................................70
Place a Call............................................................................................................70
End a Call..............................................................................................................71
Receive a Call........................................................................................................72
Incoming Call ShowMode......................................................................................72
Auto Answer...........................................................................................................73
Call Hold ................................................................................................................74
Call Transfer...........................................................................................................74
Call Conference......................................................................................................77
Call Forward...........................................................................................................78
Call Return.............................................................................................................81
Call Back................................................................................................................82
Call Waiting Tone....................................................................................................82
Hide Caller ID.........................................................................................................83
Reject Anonymous .................................................................................................84
Call Mute................................................................................................................84
DND.......................................................................................................................85
Hot Line..................................................................................................................85
Auto Redial.............................................................................................................86
Function Keys Features Settings...................................................................................87
Line........................................................................................................................87
Speed Dial..............................................................................................................87
BLF........................................................................................................................88
BLF List..................................................................................................................90
Voice Message.......................................................................................................91
Direct Pickup..........................................................................................................93
Group Pickup.........................................................................................................94
Call Park ................................................................................................................95
Intercom.................................................................................................................96
Intercom Barge.......................................................................................................97
DTMF.....................................................................................................................98
Prefix......................................................................................................................99
Local Group..........................................................................................................100
XML Group...........................................................................................................101
LDAP ...................................................................................................................102
XML Browser........................................................................................................102
Broadsoft Group...................................................................................................103
Conference...........................................................................................................104
Forward................................................................................................................105
Transfer................................................................................................................105

Table of Content
9
Hold .....................................................................................................................106
Group Listening....................................................................................................107
DND.....................................................................................................................107
Redial...................................................................................................................108
SMS.....................................................................................................................108
Send SMS.....................................................................................................108
Set SMS Line Key .........................................................................................109
Record................................................................................................................. 110
URL Record ..........................................................................................................111
Paging...................................................................................................................111
Shared Line.......................................................................................................... 112
Public Hold........................................................................................................... 114
Private Hold.......................................................................................................... 114
Hot Desking.......................................................................................................... 115
ACD..................................................................................................................... 116
Zero Touch........................................................................................................... 117
Multicast Paging................................................................................................... 118
Sending RTP Stream..................................................................................... 119
Receiving RTP Stream.................................................................................. 119
Upgrade......................................................................................................................121
Factory Reset.......................................................................................................121
Pcap Feature........................................................................................................122
System Log..........................................................................................................123
Upgrade...............................................................................................................123
Configuration File.................................................................................................125
Troubleshooting...........................................................................................................127
Why is the phone LCD screen blank?...................................................................127
Why does the phone display "Network Unavailable"? ...........................................127
Why can’t I get a dial tone? ..................................................................................127
Where to set the tone?.........................................................................................127
How to download XML Configuration?..................................................................128
How to Import Trusted CAcertificate?...................................................................128
How to Import Server CAcertificate?....................................................................129
How to use Vlan?.................................................................................................129
How to use LLDP? ...............................................................................................130
How to Set LCD and Web GUI? ...........................................................................130
How to Upgrade via FTP?....................................................................................130
How to make Ringtone?.......................................................................................130
How to use Open VPN? .......................................................................................130
Provisioning Guide on Free PBX..........................................................................130
Redundancy Server..............................................................................................130
How to Use Auto Provision Phonebook?...............................................................131
All Documents......................................................................................................131

Getting Started
10
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand
3. Handset