Htek UC912 User manual

Notices Information
1
Htek IP Phones UC912
User Manual
Version 2.0.4.4.29
Mar. 2018

Notices Information
2
Notices Information
Copyright
Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this
document at any time. And all the illustrations and text in this document are copyright
protected. Therefore, no parts of this document may be used or reproduced, transmitted
by the third parties for any purposes without the express written permission of Nanjing
Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology
Co., LTD. gives its right to download and print copies of this content only for private use as
a user manual. No parts shall have the right to alter, modify or use as commercial means
without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please followthe instructions inthis user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.

Notices Information
3
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Summary of changes
4
Summary of changes
This section describes the changes to this user manual for each release and user manual
version.
Change for Release x.0.4.4.27,Manual version x.0.4.4.27
Major updates have occurred to the following sections:
UC912 supports 4 accounts
Change for Release x.0.4.0.10,Manual version x.0.4.0.10
Major updates have occurred to the following sections:
Label Scroll
Change for Release x.0.4.0,Manual version x.0.4.0
Major updates have occurred to the following sections:
IPv6
IPv4&IPv6
Change for Release x.0.3.98.O,Manual version x.0.3.98.O
Major updates have occurred to the following sections:
Reboot in Talking
Change for Release x.0.3.98.A,Manual version x.0.3.98.A
Major updates have occurred to the following sections:
Auto Logout Time
Change for Release x.0.3.98,Manual version x.0.3.98
Major updateshave occurred to the following sections:
Daylight Saving Time

Summary of changes
5
Change for Release x.0.3.93,Manual version x.0.3.93
Major updates have occurred to the following sections:
Check-Syn With Authenticate
Call Back
Change for Release x.0.3.88,Manual version x.0.3.88
Major updates have occurred to the following sections:
Detect IP Conflict
Change for Release x.0.3.72,Manual version x.0.3.72
Major updates have occurred to the following sections:
Voice Mail Tone
Backup NTP Server
Intercom Barge
Change for Release x.0.3.65,Manual version x.0.3.65
Major updates have occurred to the following sections:
Redial Mode
Change for Release x.0.3.63,Manual version x.0.3.63
Major updates have occurred to the following sections:
Suppress DTMF Display
Suppress DTMF Display Delay
Change for Release x.0.3.62,Manual version x.0.3.62
Major updates have occurred to the following sections:
Auto Redial

Table of Content
6
Table of Content
Notices Information .........................................................................................................2
Copyright..................................................................................................................2
Safety Instructions....................................................................................................2
WEEE Warning ........................................................................................................2
Cleaning...................................................................................................................3
FCC Statement.........................................................................................................3
Summary of changes.......................................................................................................4
Change for Release x.0.4.4.27,Manual version x.0.4.4.27........................................4
Change for Release x.0.4.0.10,Manual version x.0.4.0.10........................................4
Change for Release x.0.4.0,Manual version x.0.4.0..................................................4
Change for Release x.0.3.98.O,Manual version x.0.3.98.O.......................................4
Change for Release x.0.3.98.A,Manual version x.0.3.98.A.......................................4
Change for Release x.0.3.98,Manual version x.0.3.98..............................................4
Change for Release x.0.3.93,Manual version x.0.3.93..............................................5
Change for Release x.0.3.88,Manual version x.0.3.88..............................................5
Change for Release x.0.3.72,Manual version x.0.3.72..............................................5
Change for Release x.0.3.65,Manual version x.0.3.65..............................................5
Change for Release x.0.3.63,Manual version x.0.3.63..............................................5
Change for Release x.0.3.62,Manual version x.0.3.62..............................................5
Table of Content..............................................................................................................6
Getting Started..............................................................................................................10
Packing List............................................................................................................10
Phone Installation...................................................................................................12
1. Attach the Foot stand...................................................................................12
2. Connect the Handset and optional Headset.................................................12
3. Connect the Network and Power .................................................................13
Initialization ............................................................................................................13
Status.....................................................................................................................14
Registration............................................................................................................15
Idle Screen.............................................................................................................18
Getting Familiar with Your Phone...................................................................................19
Hardware Components Preview.............................................................................19
Icon Preview...........................................................................................................21
LED Instruction.......................................................................................................22
Power Indicator LED........................................................................................23
Line LED:(Line Key set as Line) ......................................................................23
BLF or BLF List Key LED :( Line Key set as BLF)............................................23
Shared Line Key LED:.....................................................................................23
Other Key Led.................................................................................................24
User Interface.........................................................................................................25

Table of Content
7
Line Key Function Overview...................................................................................26
Basic Features Configuration........................................................................................29
General Settings.....................................................................................................29
Web Login.......................................................................................................29
Administrator Password...................................................................................30
Language........................................................................................................31
Screen Saver..................................................................................................31
Gray Level.......................................................................................................33
Time and Date.................................................................................................33
LED Status Setting..........................................................................................38
Key as Send....................................................................................................38
Network Setting......................................................................................................39
IPv4.................................................................................................................39
IPv6.................................................................................................................42
IPv4&IPv6 .......................................................................................................43
PC Port ...........................................................................................................44
Contact Settings.....................................................................................................46
Local Directory................................................................................................46
Remote Phonebook.........................................................................................50
LDAP Phonebook............................................................................................50
Search Contact................................................................................................52
Call History Settings...............................................................................................53
Call History......................................................................................................53
Audio settings.........................................................................................................56
Ring Tone........................................................................................................56
Volume............................................................................................................58
Voice Mail Tone...............................................................................................59
Play Hold Tone................................................................................................59
Play Hold Tone Delay......................................................................................60
System Settings .....................................................................................................60
Dial Plan..........................................................................................................60
Dial-NowTimeout............................................................................................61
No Key Entry Timeout......................................................................................62
Emergency Call...............................................................................................62
Label Scroll.....................................................................................................63
Show Missed Calls..........................................................................................63
Auto Logout Time............................................................................................64
Reboot in Talking.............................................................................................64
Detect IP Conflict.............................................................................................64
Redial Mode....................................................................................................64
Keypad Lock...................................................................................................65
Suppress DTMF Display..................................................................................66
Suppress DTMF Display Delay........................................................................66
Check-Syn With Authenticate..........................................................................66

Table of Content
8
Other features settings..................................................................................................67
Action URL.............................................................................................................67
Softkey Layout........................................................................................................68
Programmable Key.................................................................................................69
Basic Call Features.......................................................................................................70
Place a Call............................................................................................................70
End a Call..............................................................................................................71
Receive a Call........................................................................................................72
Incoming Call ShowMode......................................................................................72
Auto Answer...........................................................................................................73
Call Hold ................................................................................................................74
Call Transfer...........................................................................................................74
Call Conference......................................................................................................77
Call Forward...........................................................................................................78
Call Return.............................................................................................................81
Call Back................................................................................................................82
Call Waiting Tone....................................................................................................82
Hide Caller ID.........................................................................................................83
Reject Anonymous .................................................................................................84
Call Mute................................................................................................................84
DND.......................................................................................................................85
Hot Line..................................................................................................................85
Auto Redial.............................................................................................................86
Function Keys Features Settings...................................................................................87
Line........................................................................................................................87
Speed Dial..............................................................................................................87
BLF........................................................................................................................88
BLF List..................................................................................................................90
Voice Message.......................................................................................................91
Direct Pickup..........................................................................................................93
Group Pickup.........................................................................................................94
Call Park ................................................................................................................95
Intercom.................................................................................................................96
Intercom Barge.......................................................................................................97
DTMF.....................................................................................................................98
Prefix......................................................................................................................99
Local Group..........................................................................................................100
XML Group...........................................................................................................101
LDAP ...................................................................................................................102
XML Browser........................................................................................................102
Broadsoft Group...................................................................................................103
Conference...........................................................................................................104
Forward................................................................................................................105
Transfer................................................................................................................105

Table of Content
9
Hold .....................................................................................................................106
Group Listening....................................................................................................107
DND.....................................................................................................................107
Redial...................................................................................................................108
SMS.....................................................................................................................108
Send SMS.....................................................................................................108
Set SMS Line Key .........................................................................................109
Record................................................................................................................. 110
URL Record ..........................................................................................................111
Paging...................................................................................................................111
Shared Line.......................................................................................................... 112
Public Hold........................................................................................................... 114
Private Hold.......................................................................................................... 114
Hot Desking.......................................................................................................... 115
ACD..................................................................................................................... 116
Zero Touch........................................................................................................... 117
Multicast Paging................................................................................................... 118
Sending RTP Stream..................................................................................... 119
Receiving RTP Stream.................................................................................. 119
Upgrade......................................................................................................................121
Factory Reset.......................................................................................................121
Pcap Feature........................................................................................................122
System Log..........................................................................................................123
Upgrade...............................................................................................................123
Configuration File.................................................................................................125
Troubleshooting...........................................................................................................127
Why is the phone LCD screen blank?...................................................................127
Why does the phone display "Network Unavailable"? ...........................................127
Why can’t I get a dial tone? ..................................................................................127
Where to set the tone?.........................................................................................127
How to download XML Configuration?..................................................................128
How to Import Trusted CAcertificate?...................................................................128
How to Import Server CAcertificate?....................................................................129
How to use Vlan?.................................................................................................129
How to use LLDP? ...............................................................................................130
How to Set LCD and Web GUI? ...........................................................................130
How to Upgrade via FTP?....................................................................................130
How to make Ringtone?.......................................................................................130
How to use Open VPN? .......................................................................................130
Provisioning Guide on Free PBX..........................................................................130
Redundancy Server..............................................................................................130
How to Use Auto Provision Phonebook?...............................................................131
All Documents......................................................................................................131

Getting Started
10
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand
3. Handset

Getting Started
11
4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference

Getting Started
12
Phone Installation
1. Attach the Foot stand
2. Connect the Handset and optional Headset

Getting Started
13
3. Connect the Network and Power
Initialization
After your phone has been powered up, the system boots up and performs the following
steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display "Booting"
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there is a newfirmware on your server. And the
IP Phone will show “Check firmware, please waiting…“ after initialization.

Getting Started
14
Then IP Phone will show Reboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain
its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user
interface. The information of phone status includes: Information(e.g., Model, IP, MAC,
Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway,
DNS… )Account (e.g., register status of accounts)
To view the phone status via Phone interface:
1. Press Menu →Status →Information
2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4
4. Press Menu →Status →Network→IPV6
5. Press Menu →Status →Accounts (UC912 support four accounts).

Getting Started
15
To view the phone status via Web interface:
1. Login webpage (For Howto login, please refer to Web Login)
2. View the information of Version, Account and Network.
Registration
To register via Phone interface:
1. Press Menu→ Settings→ Advanced setting (default password: admin)→ Accounts.
2. Select the desired account
3. Select Enable for Account active
4. Select the desired profile of the account.
5. Fill the SIP User ID, Authenticate ID
6. Fill the Password and Name (shown on LCD).

Getting Started
16
7. Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the
“:”.
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing “1”, you will find “, . ?:;”
Pressing “0”, you will find “ < >(){}[]”
Pressing “*”, you will find “*/”!@$”
Pressing “#”, you will find “#’%&*|”
To register via Web interface:
1. Login Web interface and Click Profile→ Basic.
2. Fill the Primary SIP Server and other profile information.
3. Select the SIP Transport.

Getting Started
17
4. Click to save the configuration.
5. Click Account→ Basic.
6. Select Yes for Account Active.
7. Select the desired Profile.
8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account
information.
9. Click to save the configuration.
Note:
1. All fields with * must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
3. When change the account information via phone, it will shown Restart note
when back to idle page.

Getting Started
18
Idle Screen
Name
Description
1. Date & Time
It shows the phone’s time & date. For Date& time setting, see
Time&Date
2. Notice
It shows the phone features status, More see Icon Preview
3. Line Keys
This area shows the four line key labels. Line keys are also can
be used as other function keys. For more information you can
refer to
Line Keys
4. Soft Key
This area shows the soft key labels. The default soft key labels
are
“History”, “Directory”, “DND” and “Menu”. More to see
Programmable Key
5. Default Account
This shows the current use account. User can use
to change the default use account.

Getting Familiar with Your Phone
19
Getting Familiar with Your Phone
Hardware Components Preview
Item
Description
LCD screen
To Presentation all information about the date& time,
accounts, soft keys, messages, calls and other some
information.
Power Indicator LED
To indicate the power status
Line keys
The phone supported up to 2 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming
Soft keys
Labels automatically to identity their context-sensitive
features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shown
on the screen.
Right arrow key: To move right of the selection
shown on the screen.
Left arrow key: To move left of the selection
shown on the screen.
Down arrow key: To move down of the selection

Getting Familiar with Your Phone
20
shown on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key
1. To mute the voice during the call (green light).
2. To un-mute the call.
Line Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice Mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Local Group
13. XML Group
14. XML Browser
15. LDAP
16. Network Directories
17. Conference
18. Forward
19. Transfer
20. Hold
21. DND
22. Redial
23. Call Return
24. SMS
25. Record
26. URL Record
27. Paging
28. Group Listening
29. Public Hold
30. Private Hold
31. Hot Desking
32. ACD
33. Zero Touch
34. URL
35. Network Group
36. Multicast Paging