NEC Univerge SV9100 Configuration guide

® SV9100
Features and Specifications Manual
Rev 1.2 March 2016

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NEC Entreprise Solutions reserves the right to change the specifications, functions, or features
at any time without notice.
NEC EnterpriseSolutions has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC Entreprise Solutions
and shall not be reproduced without prior written approval of NEC Entreprise Solutions.
Copyright 2015
NEC
Nederland B.V.
Olympia 4
1213 NT Hilversum
The Netherlands
www.nec-enterprise.com

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Contents
Introduction ..................................................................................................................................................9
Features ......................................................................................................................................................11
Account Code Entry ................................................................................................................................13
Account Code - Forced/Verified/Unverified...........................................................................................18
Alarm.......................................................................................................................................................25
Alarm Reports .........................................................................................................................................28
Alphanumeric Display .............................................................................................................................39
Analog Communications Interface (ACI).................................................................................................41
Ancillary Device Connection ...................................................................................................................47
Answer Hold............................................................................................................................................51
Answer Key .............................................................................................................................................53
Attendant Call Queuing...........................................................................................................................55
Automatic Release ..................................................................................................................................57
Automatic Route Selection (ARS)............................................................................................................60
Recognize Extension Location when Logging in with NetLink ..................................................................65
Background Music...................................................................................................................................86
Barge-In...................................................................................................................................................88
Battery Backup - System Memory ..........................................................................................................93
Battery Backup - System Power..............................................................................................................95
Callback ...................................................................................................................................................96
Caller ID Call Return ................................................................................................................................99
Caller ID.................................................................................................................................................102
Caller ID –Flexible Ringing....................................................................................................................117
Caller ID –Memo Display Function.......................................................................................................124
Call Appearance (CAP) Keys ..................................................................................................................127
Call Arrival (CAR) Keys...........................................................................................................................131
Call Duration Timer...............................................................................................................................137
Call Forwarding .....................................................................................................................................139
Call Forwarding with Follow Me ...........................................................................................................152
Call Forwarding, Off-Premise................................................................................................................155
Call Forwarding/Do Not Disturb Override ............................................................................................171
Call Monitoring .....................................................................................................................................173
Call Redirect ..........................................................................................................................................178
Call Waiting/Camp-On ..........................................................................................................................180

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Central Office Calls, Answering.............................................................................................................185
Central Office Calls, Placing ...................................................................................................................195
Class of Service......................................................................................................................................203
Clock/CalendarDisplay..........................................................................................................................223
CodeRestriction ....................................................................................................................................227
Code Restriction Override .....................................................................................................................234
Code Restriction, Dial Block...................................................................................................................241
Conference .............................................................................................................................................244
Conference –Remote............................................................................................................................ 251
Conference, Voice Call/Privacy Release .................................................................................................255
Contact Centre.......................................................................................................................................258
ContinuedDialing ..................................................................................................................................286
Cordless DECT Terminals........................................................................................................................288
Cordless Telephone Connection ............................................................................................................306
Data Line Security..................................................................................................................................322
DelayedRinging.....................................................................................................................................324
DepartmentCalling................................................................................................................................328
Department Step Calling........................................................................................................................339
Dialing Number Preview........................................................................................................................ 341
Dial Pad Confirmation Tone ...................................................................................................................343
Dial Tone Detection ...............................................................................................................................345
Digital Trunk Clocking.............................................................................................................................348
Directed Call Pickup...............................................................................................................................352
DirectoryDialing....................................................................................................................................355
Direct Inward Dialing (DID)....................................................................................................................358
Direct Inward Line (DIL).........................................................................................................................374
Direct Inward System Access (DISA)......................................................................................................379
Direct Station Selection (DSS) Console...................................................................................................395
Distinctive Ringing, Tones and Flash Patterns........................................................................................404
Door Box................................................................................................................................................414
Do Not Disturb ......................................................................................................................................420
Drop Key................................................................................................................................................424
Ecology..................................................................................................................................................428
E-911Compatibility ...............................................................................................................................436
Facsimile CO Branch Connection...........................................................................................................475

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Flash .......................................................................................................................................................478
Flexible System Numbering...................................................................................................................481
FlexibleTimeouts...................................................................................................................................504
Forced Trunk Disconnect .......................................................................................................................513
General Purpose Relay..........................................................................................................................516
Group Call Pickup ..................................................................................................................................521
Group Listen..........................................................................................................................................525
HandsetMute........................................................................................................................................527
Handsfree and Monitor.........................................................................................................................533
Handsfree Answerback/Forced Intercom Ringing .................................................................................536
HeadsetOperation ................................................................................................................................539
Hold .......................................................................................................................................................543
Hotel/Motel ...........................................................................................................................................549
Hotline ...................................................................................................................................................564
Hot Key-Pad...........................................................................................................................................570
Howler Tone Service ..............................................................................................................................572
InMail ....................................................................................................................................................574
InMail Park and Page.............................................................................................................................614
InMail Upload Download Audio............................................................................................................621
InMail –Automatic Access to VM by Caller ID ......................................................................................629
InMail –Cascade Message Notification.................................................................................................635
InMail –Email Notification ....................................................................................................................656
InMail –Find-Me Follow-Me .................................................................................................................665
InMail –Language Setting .....................................................................................................................673
Intercom ................................................................................................................................................678
IP Multiline Station (SIP) ........................................................................................................................685
NAPTTraversal ......................................................................................................................................691
IP Multiline Station (SIP) –ML440/G566/G266 with AP400/AP300 ......................................................701
IP Single Line Telephone (SIP) ................................................................................................................718
STDSIPTransfer-Unattended ................................................................................................................729
IP Single Line Telephone (SIP) –NAT Mode............................................................................................ 740
IP Trunk –H.323 ....................................................................................................................................746
IP Trunk –(SIP) Session Initiation Protocol............................................................................................755
SIP Trunk E.164 Support.........................................................................................................................757
SIP TrunkE.164 CLIP Enhancement........................................................................................................759

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SIP Trunk –Fax Pass-Through.................................................................................................................784
ISDN Compatibility ................................................................................................................................791
ISDN 2 B-Channel Transfer.....................................................................................................................797
K-CCIS –Call Rerouting ..........................................................................................................................815
K-CCIS –IP .............................................................................................................................................826
K-CCIS Networking via IP (Peer to Peer Connections Basis)...................................................................829
Last Number Redial ...............................................................................................................................834
LinePreference......................................................................................................................................837
Long Conversation Cutoff ...................................................................................................................... 841
Maintenance.........................................................................................................................................843
Meet Me Conference ............................................................................................................................845
Meet Me Paging ....................................................................................................................................849
Meet Me Paging Transfer ...................................................................................................................... 853
Memo Dial.............................................................................................................................................858
Message Waiting ...................................................................................................................................860
Microphone Cutoff................................................................................................................................866
Migration –SV8100...............................................................................................................................868
MobileExtension...................................................................................................................................875
Mobile Extension - Callback to Cell Phone ............................................................................................882
Multiple Trunk Types .............................................................................................................................895
Music on Hold .......................................................................................................................................910
Name Storing.........................................................................................................................................918
Night Service..........................................................................................................................................922
Off-HookSignaling.................................................................................................................................929
Description .............................................................................................................................................929
One-Touch Calling..................................................................................................................................934
Operator................................................................................................................................................938
(OPX) Off-Premise Extension .................................................................................................................940
Paging,External .....................................................................................................................................949
Paging, External (VRS) ...........................................................................................................................954
Paging, Internal .....................................................................................................................................957
Park .......................................................................................................................................................961
Park - Personal Park at a Co-Worker’s Extension...................................................................................963
PBXCompatibility ..................................................................................................................................969
PCProgramming....................................................................................................................................973

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Outbound IP Connection .......................................................................................................................979
Power Failure Transfer.......................................................................................................................... 988
Prime Line Selection ..............................................................................................................................990
Private Line............................................................................................................................................994
ProgrammableFunction Keys ................................................................................................................998
Programming from a Multiline Terminal..............................................................................................1002
Pulse to Tone Conversion ....................................................................................................................1004
RedialFunction....................................................................................................................................1006
Remote (System) Upgrade ..................................................................................................................1008
Repeat Redial ......................................................................................................................................1011
Resident System Program....................................................................................................................1014
Reverse Voice Over ..............................................................................................................................1016
RingdownExtension,Internal/External...............................................................................................1019
Ring Groups.........................................................................................................................................1022
Room Monitor.....................................................................................................................................1027
Save Number Dialed............................................................................................................................1033
Secondary Incoming Extension............................................................................................................1036
Secretary Call Pickup............................................................................................................................1041
Secretary Call (Buzzer).........................................................................................................................1043
Security ................................................................................................................................................1045
Selectable Display Messaging..............................................................................................................1061
Selectable Ring Tones ..........................................................................................................................1066
Serial Call.............................................................................................................................................1070
Simple MCU Video...............................................................................................................................1072
Simple Network Management Protocol (SNMP).................................................................................1084
Single Line Telephones.........................................................................................................................1093
Softkeys ...............................................................................................................................................1103
Speed Dial –System/Group/Station ....................................................................................................1105
Speed Dial –Telephone Book...............................................................................................................1120
Station Hunt ........................................................................................................................................1125
Station Message Detail Recording .......................................................................................................1127
Station Name Assignment –User Programmable................................................................................1149
StationRelocation................................................................................................................................1152
SV9100 NetLink ...................................................................................................................................1156
NetLinkMulti-SIP Carrier .....................................................................................................................1161

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SV9100 PoE Gigabit Switch..................................................................................................................1171
SV9100 Terminals ................................................................................................................................1175
System Caller Log.................................................................................................................................1192
Tandem Trunking (Unsupervised Conference).....................................................................................1196
TAPICompatibility................................................................................................................................1212
Tone Override ......................................................................................................................................1217
Traffic Reports .....................................................................................................................................1221
Transfer ................................................................................................................................................1223
Trunk Groups.......................................................................................................................................1233
Trunk Group Routing ...........................................................................................................................1237
Trunk Queuing/Camp-On ....................................................................................................................1241
UM8000 Mail ......................................................................................................................................1244
Unicast/Multicast Paging Mode ..........................................................................................................1264
Uniform Call Distribution (UCD) ..........................................................................................................1270
Uniform Numbering Network.............................................................................................................1278
Universal Slots.....................................................................................................................................1285
User Programming Ability...................................................................................................................1296
Virtual Extensions ................................................................................................................................1297
Voice Mail Integration (Analog)............................................................................................................1305
Voice Mail Message Indication on Line Keys........................................................................................1324
Voice Over............................................................................................................................................1329
Voice Response System (VRS)..............................................................................................................1333
Voice Response System (VRS) Upload Download Audio......................................................................1355
Voice Response System (VRS) –Call Forwarding –Park and Page.......................................................1362
Volume Controls ..................................................................................................................................1367
Warning Tone for Long Conversation...................................................................................................1369
Wireless DECT (SIP)..............................................................................................................................1374

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Introduction
SECTION 1 GENERAL INFORMATION
UNIVERGE SV9100 (DTZ / ITZ terminals)
and UNIVERGE SV8100 (DTL / ITL
terminals) can be used with the UNIVERGE
SV9100 system.
SECTION 2 MULTILINE TERMINALS USED WITH
THE SYSTEM
SV9100Terminals
The SV9100 multiline terminals, either
with or without LCD display, offer a
variety of colors, and line sizes.
Terminals are available in black or white.
The large Liquid Crystal Display (LCD)
on the display provides call status data
and programminginformation.
Terminal line sizes include 2, 6, 12, 24, and 32.
IP Terminals are available in 2, 6, 12, 24, and 32.
Speakerphone with full handsfree operation
and headset jack is standard.
Only the DT330 series terminals are compatible
with APR-L adapters.
An Attendant Add-On DCL-60-1 Console is
available with 60 stations and/or outside
lineassignments.
If the page switching key on the DCL-60-1
Console is used, there is a maximum of 120
keys. Two pages of 54 programmable keys
and six fixed keys.
A power failure module PSA-L is available
for fail-over to analogue line when there is
a loss of power or network connection to
the SV9100.
F
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e
1
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9
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Chapter 1

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SV9100 Key Assignment Example
Line Key
Kit
Softkeys
Numbered
Keypad
Key
Kit
Hold
Transfer
Speaker
Cursor
Pad
Answer
Recall
Feature
Mic
Menu

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Features
SECTION 1 ABOUT THIS CHAPTER
This chapter provides analphabetical listing of thefeaturesthat areavailable
withthe UNIVERGE SV9100 system.
Each feature provides the following information:
Description –briefly describes the feature and how it is used.
Conditions –provides special operating conditions (if any) that need to be
considered with using the feature.
Default Settings –indicates the factory default setting (if any).
System Availability –describes multiline terminals that can be used with
this feature and lists any additional equipment, such as adapters or blades,
that must be installed for this feature to operate.
Programming –lists the memory blocks that support the feature.
Related Features –lists features that are associated with the feature being
described (e.g., the Account Codes feature lists the Speed Dialing feature in
the related features list because speed dialing bins can contain stored
account code (if any).
Operation –provides step-by-step instructions for using the feature.

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SECTION 2 IMPORTANT NOTES
Simplifying Multiline Terminal Operation with One-Touch Keys
A multiline terminal user can access many features using Service Codes
(e.g., Service Code 844 sets Call Forward Busy/No Answer). To streamline
the operation of their telephone, a multiline terminal user can store these
codes under One-Touch Keys. This provides one-button operation for
almost any feature. To find out more, turn to the One-Touch Calling and
One-Touch Serial Operation features.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation
similar to (PRG 15-07 or SC nnn). This means that the key requires service code
nnn, and you can program this code in Program 15-07 or by dialing Service Code
851 or 852. Refer to the Programmable Function Keys feature for more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just
press a line key or Speaker key to answer or place a call. For extensions without
Automatic Handsfree, the user must:
Lift the handset or press Speaker for Intercom dial tone.
Lift the handset or press Speaker, then press a line key for trunk dial tone.
Port Assignments
Port Calculation for Trunks:
The system detects the type of blade (trunk or extension) and assigns the required
extension or trunk ports to the slot. The system will use the next available port
numbers –it will not reserve any ports.

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Account Code Entry
Account Codes are user-dialed codes that help the system administrator categorize
and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account
Code while placing a trunk call or anytime while on a call. The system does not
require the user to enter the optional accountcode.
Account Codes for Incoming Calls
The system can control extension user ability to enter Account Codes for incoming
calls. When this option is enabled, a user can dial * while on an incoming call, enter
an Account Code, and then dial * toreturn totheir caller. If theoptionis disabled, any
digit theuser dials after answering an incoming call outdials on the connected trunk.
Hiding Account Codes
Account Codescanbeoptionallyhidden from atelephonedisplay.This prevents,for
example,an unauthorized co-worker from obtaining a Verified Account Code by
watching the display. When hidden, the Account Code digits show * on the telephone
display.
Account Code Capacity
Account Codes print along with the other call data on the SMDR record after the call
completes. Account Codes can have 1~16 digits using 0~9 and #.
Redialed Numbers Do Not Contain Account Codes
When using the Last Number Redial, Save or Repeat Dial features, the system does
not retain Account Code information. To redial any number with these features, the
user must enter an Account Code.:
If auserenters*12345*2039265400*67890*,iftheLastNumberRedialfeatureisused, the
system dialsthenumberas2039265400*67890*.The*67890* isnottreatedasan AccountCode.
A

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Conditions
If a user enters a code that exceeds 16 digits, the system ignores it.
If thesystem has Account Codes disabled, the digits dialed(e.g.,
*1234*)appear on the SMDR report as part of the number dialed.
Do not use an asterisk in a PBX access code when using
Account Codes. Otherwise, after the *, the trunk stops sending
digits to the central office.
Account Codes appear on the SMDR report (even if they are hidden on the telephone
display).
To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,
and press the key instead of dialing the code.
Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed
using Program 35-05-04.
When Account Codes are enabled, the user must press the * three times before the *
character is passed to the Telco. The system recognizes the initial * as the beginning of an
Account Code entry, the second * as the end of an Account Code entry, and the third * is
passed to telco.
Default Settings
Disabled
System Availability
Terminals
All Terminals
Required Component(s)
None
Related Features
 Automatic Route Selection (ARS)
 One-TouchCalling
 PBX Compatibility

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Guide to Feature Programming
Program
Number
ProgramName/Description
Input Data
Default
14-01-11
Basic Trunk Data Setup –Account Code
Required
Enable/Disable Account Codes for each trunk.
0= Disable (No)
1= Enable (Yes)
1
15-07-01
Programmable Function Keys
Assign a function key as an Account Code key
(code 50). Use this key instead of the dial pad
to enter the * before and after theAccount
Code.
Line Key 1 ~ 48
0 ~ 99 (Normal Function Code
851 by default)
*00~*99(Appearance
Function Code) (Service Code
852 by default)
20-06-01
Class of Service for Extensions
Assign a Class of Service (1 ~ 15) to an
extension.
Day Night/Mode: 1 ~ 8
Class of Service of Extensions
(1 ~ 15)
Extensionport
101 = Class 15
All other
extension port =
Class 1
21-01-04
System Options for Outgoing Calls –Dial
Tone Detection Time
Set the time the system waits for the Telcoto
return Dial Tone.
0 ~ 64800 seconds
5
35-05-01
Account Code Setup –Account Code Mode
Select the Account Code Mode.
0 = Account Codes disabled
(None)
1 = Account Codes optional
2 = Account Codes required but
not verified (No verify)
3= Account Codesrequiredand
verified(Verify)
0
35-05-02
Account Code Setup –Forced Account
Code Toll Call Setup
Enable Account Codes for all calls or just toll
calls (for mode 2 or 3 in Program 35-05-01).
0 = Account Codes for toll and
local calls (All)
1 = Account Codes just for toll
calls (STD)
0
35-05-03
Account Code Setup –Account Codes for
Incoming Calls
For each Class of Service (1 ~ 15), enter 1 in
this option to Enable Account Codes for
incoming calls. Enter 0 to Disable Account
Codesforincomingcalls.If disabled, anycodes
you enter dial out on the connected trunk.
0 = Account Codes for incoming
calls disabled (No)
1 = Account codes for incoming
calls enabled (Yes)
0

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Program
Number
ProgramName/Description
Input Data
Default
35-05-04
Account Code Setup –Hiding Account
Codes
For each Class of Service (1 ~ 15), enter 1 to
have the system hide Account Codes on an
extension display as they are entered. Enter 0
to have the Account Codes displayed.
0 = Account Codes not
displayed
1 = Account Codes displayed
0
35-06-01
SMDR Account Code Setup –Verified
Account Code
Enter Account Codes in the Verification
Account Code List. You can enter up to 2000
codes with 3 ~ 16 digits, using the characters
0~9 or #. Use the LK1 to enter a wild card. For
example, the entry @234 means the user can
enter 0234-9234.
This Program will accept a 1 or 2 digit code but
requires a valid input of 3 ~ 16 digits to function.
Maximum of 16 digits.
1 ~ 9, 0, #, @ (@ = Wild card)
No Setting
Operation
To enter an Account Code anytime while on a trunk call:
The outside caller cannot hear the Account Code digits you enter. Use this procedure if your system has
Optional Account Codes enabled. Youmay also use this procedure for incoming calls. This procedure is
not available for single line telephones.
1. Dial * .
- OR -
Press your Account Code key (Program 15-07 or SC 851: code 50).
2. Dial your Account Code (1~16 digits, using 0~9 and #).
If Account Codes are hidden, each digit you dial shows * on the telephone display.
3. Dial*.
- OR -
Press your Account Code key (Program 15-07 or SC 851: code 50).
To enter an Account Code before dialing the outside number:
If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the
system prompt you for your Account Code. You may also use this procedure if your system has Optional
Account Codes.
If your system has Verified Account Codes enabled, be sure to choose a code programmed into your
Verified Account Code list.
1. Access trunk for outside call.
Press a line key or dial a code to access a trunk.
2. Dial*.

17
- OR -
Press your Account Code key (Program 15-07 or SC 851: code 50).
3. Dial your Account Code (1~16 digits, using 0~9 and #).
If you make an incorrect entry, your system may automatically alert the operator. If Account Codes
are hidden, each digit you dial shows * on the telephone display.
4. Dial*.
- OR -
Press your Account Code key (Program 15-07 or SC 851: code 50).
5. Dial the number you want to call.
To enter an Account Code for an incoming call:
This procedure is not available for single line telephones.
1. Answer incoming call.
If Account Codes for Incoming Calls is disabled, the following steps dial digits out to the connected
trunk.
2. Dial * .
3. Enter the Account Code.
You can enter any code of the proper length. Incoming Account Codes cannot be Forced or Verified.
4. Dial * .
To enter an Account Code at a single line telephone:
1. Access trunk for outside call.
Dial a code to access a trunk.
2. Dial *
3. Enter Account Code (1~16 digits).
4. Dial * .
5. Dial number you want to call.

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Account Code - Forced/Verified/Unverified
Description
Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk
calls. The system has two types of Forced Account Codes:
Forced Account Codes (Unverified)
Forced Account Codes require an extension user to enter an Account Code every time they place
a trunk call. If the user does not enter the code, the system prevents the call. As with Account
Codes, the extension user can elect to enter an Account Code for an incoming call. However, the
system does not require it. Forced Account Codes do not block emergency assistance (911)
calls.
Once set up in system programming, you can enable Forced Account Codes trunk-by-trunk. In
addition, Forced Account Codes can apply to all outside calls or only long distance calls. Forced
Account Codes for Toll Calls restricts calls according to the following chart:
Number of Digits
Dialed
If first digit is not 1
If first digit is 1
1~3
Not allowed
Not allowed
4~7
Does not require Account Code
Requires Account Code
More than 7
Does not require Account Code
Requires Account Code
800 and 888
Does not require Account Code
Does not require Account Code
011 (International)
Requires Account Code
N/A
911
Does not require Account Code
N/A
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials to a list of up
to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code
dialed is not in the list, the system prevents the call. Verified Account Codes can have 3~16 digits
using the characters 0~9 and #. During programming, you can use “wild cards” to streamline
entering codes into system memory. For example, the entry 123@ lets users dial Verified Account
Codes from 1230 through 1239.
Operator Notification
To prevent Account Code abuse, the system can notify the operator each time an Account Code
violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if
Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom
call to the attendant and a RESTRICT message in the operator display.
Account Codes for Incoming Calls
The system allows extension users to enter Account Codes for incoming calls. When this option is
enabled, a user can dial * while on an incoming call, enter an Account Code,and then dial * toreturn to
their caller. If the option is disabled, any digit the user dials after answering an incoming call outdials on
the connected trunk.
Hiding Account Codes
Optionally, Account Codes can be hidden from a telephone display. This prevents, for example, an

19
unauthorized co-worker from obtaining a Verified Account Code by watching the display.When hidden,
the Account Code digits show as * on the telephone display.
Account Code Capacity
Account Codes print along with the other call data on the SMDR record after the call completes. Account
Codes can have 1~16 digits using 0~9 and #. Verified Account Codes can have 3~16 digits.
Redialed Numbers Do Not Contain Account Codes
When using the Last Number Redial, Save or Repeat Dial features, the system does not retain Account
Code information. For any number redialed with these features, the user must enter an Account Code.:
If a user enters *12345*203 926 5400*67890*, if the Last Number Redial feature is used, the system dials the
number as 203 926 5400*67890*. The *67890* is not treated as an Account Code.
Conditions
If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.
If the system has Account Codes disabled, thedigits dialed (e.g., *1234*) appear onthe
SMDR report as part of the number dialed.
If using Forced Account Code with single line telephone you need a VRStoget the prompts
to enter the Forced Account Code.
When you use Forced Account Code on only toll calls, and you dial a local call, you hear a
beep.
The timer set in Program 21-01-14 is applied to toll calls and local calls.
Speed Dial - System/Group/Station bins can contain stored Account Codes. They can be
prevented from being displayed using Program 35-05-04.
To simplify Account Code Entry, storethe Account Code (e.g., *1234*) in aOne-Touch
Key. Just press the key instead of dialing the codes.
Account Codes appear on the SMDR report (even if they are hidden on the telephone
display).
Do not use an asterisk in a PBX/CTX access code when using Account Codes. The *,
causes the trunk to stop sending digits to the central office until another * is entered.
Account Codes for incoming calls are not available for single line telephones.
When using Forced Account Codes (Unverified) for toll calls only, the station follows the
timer setting in Program 21-01-14 for all calls.
System Account codes are bypassed when using DISA trunks. If a user calls in via a DISA
trunk, the user is not required to enter an account code.
When AccountCodes are enabled in a Class of Service,extensionsin thatClass of Service
no longer follow the Maximum Dialing Digit setting in the ARS/F-Routes.
Verified Account Codes for TollCalls across a CCIS network are notrestricted when a trunk
access code is added to the number allowing ARS routing through another K-CCIS T1/IP
networked site. This access code (typically a 9), precedes the dialed “1” used by the
system to identify a long distance call. As a result, the call is no longer considered long
distance and the account code is not required.
Forced Account Codes restrict toll calls based off the digits the system dials, not what the

20
user dials. For example, ARS can be used to manipulate what the user dials. The
determination of a toll versus local call is made after ARS has manipulated the number.
Default Settings
Disabled
System Availability
Terminals
All Terminals
Required Component(s)
VRS for Forced Account Codes for Single Line Telephones
Related Features
 Automatic Route Selection (ARS)
 PBX Compatibility
 Speed Dial –System/Group/Station
 Station Message Detail Recording