NEC Univerge SV9100 Configuration guide

® SV9100
Features and Specifications Manual
Rev 1.2 March 2016

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NEC Entreprise Solutions reserves the right to change the specifications, functions, or features
at any time without notice.
NEC EnterpriseSolutions has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC Entreprise Solutions
and shall not be reproduced without prior written approval of NEC Entreprise Solutions.
Copyright 2015
NEC
Nederland B.V.
Olympia 4
1213 NT Hilversum
The Netherlands
www.nec-enterprise.com

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Contents
Introduction ..................................................................................................................................................9
Features ......................................................................................................................................................11
Account Code Entry ................................................................................................................................13
Account Code - Forced/Verified/Unverified...........................................................................................18
Alarm.......................................................................................................................................................25
Alarm Reports .........................................................................................................................................28
Alphanumeric Display .............................................................................................................................39
Analog Communications Interface (ACI).................................................................................................41
Ancillary Device Connection ...................................................................................................................47
Answer Hold............................................................................................................................................51
Answer Key .............................................................................................................................................53
Attendant Call Queuing...........................................................................................................................55
Automatic Release ..................................................................................................................................57
Automatic Route Selection (ARS)............................................................................................................60
Recognize Extension Location when Logging in with NetLink ..................................................................65
Background Music...................................................................................................................................86
Barge-In...................................................................................................................................................88
Battery Backup - System Memory ..........................................................................................................93
Battery Backup - System Power..............................................................................................................95
Callback ...................................................................................................................................................96
Caller ID Call Return ................................................................................................................................99
Caller ID.................................................................................................................................................102
Caller ID –Flexible Ringing....................................................................................................................117
Caller ID –Memo Display Function.......................................................................................................124
Call Appearance (CAP) Keys ..................................................................................................................127
Call Arrival (CAR) Keys...........................................................................................................................131
Call Duration Timer...............................................................................................................................137
Call Forwarding .....................................................................................................................................139
Call Forwarding with Follow Me ...........................................................................................................152
Call Forwarding, Off-Premise................................................................................................................155
Call Forwarding/Do Not Disturb Override ............................................................................................171
Call Monitoring .....................................................................................................................................173
Call Redirect ..........................................................................................................................................178
Call Waiting/Camp-On ..........................................................................................................................180

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Central Office Calls, Answering.............................................................................................................185
Central Office Calls, Placing ...................................................................................................................195
Class of Service......................................................................................................................................203
Clock/CalendarDisplay..........................................................................................................................223
CodeRestriction ....................................................................................................................................227
Code Restriction Override .....................................................................................................................234
Code Restriction, Dial Block...................................................................................................................241
Conference .............................................................................................................................................244
Conference –Remote............................................................................................................................ 251
Conference, Voice Call/Privacy Release .................................................................................................255
Contact Centre.......................................................................................................................................258
ContinuedDialing ..................................................................................................................................286
Cordless DECT Terminals........................................................................................................................288
Cordless Telephone Connection ............................................................................................................306
Data Line Security..................................................................................................................................322
DelayedRinging.....................................................................................................................................324
DepartmentCalling................................................................................................................................328
Department Step Calling........................................................................................................................339
Dialing Number Preview........................................................................................................................ 341
Dial Pad Confirmation Tone ...................................................................................................................343
Dial Tone Detection ...............................................................................................................................345
Digital Trunk Clocking.............................................................................................................................348
Directed Call Pickup...............................................................................................................................352
DirectoryDialing....................................................................................................................................355
Direct Inward Dialing (DID)....................................................................................................................358
Direct Inward Line (DIL).........................................................................................................................374
Direct Inward System Access (DISA)......................................................................................................379
Direct Station Selection (DSS) Console...................................................................................................395
Distinctive Ringing, Tones and Flash Patterns........................................................................................404
Door Box................................................................................................................................................414
Do Not Disturb ......................................................................................................................................420
Drop Key................................................................................................................................................424
Ecology..................................................................................................................................................428
E-911Compatibility ...............................................................................................................................436
Facsimile CO Branch Connection...........................................................................................................475

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Flash .......................................................................................................................................................478
Flexible System Numbering...................................................................................................................481
FlexibleTimeouts...................................................................................................................................504
Forced Trunk Disconnect .......................................................................................................................513
General Purpose Relay..........................................................................................................................516
Group Call Pickup ..................................................................................................................................521
Group Listen..........................................................................................................................................525
HandsetMute........................................................................................................................................527
Handsfree and Monitor.........................................................................................................................533
Handsfree Answerback/Forced Intercom Ringing .................................................................................536
HeadsetOperation ................................................................................................................................539
Hold .......................................................................................................................................................543
Hotel/Motel ...........................................................................................................................................549
Hotline ...................................................................................................................................................564
Hot Key-Pad...........................................................................................................................................570
Howler Tone Service ..............................................................................................................................572
InMail ....................................................................................................................................................574
InMail Park and Page.............................................................................................................................614
InMail Upload Download Audio............................................................................................................621
InMail –Automatic Access to VM by Caller ID ......................................................................................629
InMail –Cascade Message Notification.................................................................................................635
InMail –Email Notification ....................................................................................................................656
InMail –Find-Me Follow-Me .................................................................................................................665
InMail –Language Setting .....................................................................................................................673
Intercom ................................................................................................................................................678
IP Multiline Station (SIP) ........................................................................................................................685
NAPTTraversal ......................................................................................................................................691
IP Multiline Station (SIP) –ML440/G566/G266 with AP400/AP300 ......................................................701
IP Single Line Telephone (SIP) ................................................................................................................718
STDSIPTransfer-Unattended ................................................................................................................729
IP Single Line Telephone (SIP) –NAT Mode............................................................................................ 740
IP Trunk –H.323 ....................................................................................................................................746
IP Trunk –(SIP) Session Initiation Protocol............................................................................................755
SIP Trunk E.164 Support.........................................................................................................................757
SIP TrunkE.164 CLIP Enhancement........................................................................................................759

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SIP Trunk –Fax Pass-Through.................................................................................................................784
ISDN Compatibility ................................................................................................................................791
ISDN 2 B-Channel Transfer.....................................................................................................................797
K-CCIS –Call Rerouting ..........................................................................................................................815
K-CCIS –IP .............................................................................................................................................826
K-CCIS Networking via IP (Peer to Peer Connections Basis)...................................................................829
Last Number Redial ...............................................................................................................................834
LinePreference......................................................................................................................................837
Long Conversation Cutoff ...................................................................................................................... 841
Maintenance.........................................................................................................................................843
Meet Me Conference ............................................................................................................................845
Meet Me Paging ....................................................................................................................................849
Meet Me Paging Transfer ...................................................................................................................... 853
Memo Dial.............................................................................................................................................858
Message Waiting ...................................................................................................................................860
Microphone Cutoff................................................................................................................................866
Migration –SV8100...............................................................................................................................868
MobileExtension...................................................................................................................................875
Mobile Extension - Callback to Cell Phone ............................................................................................882
Multiple Trunk Types .............................................................................................................................895
Music on Hold .......................................................................................................................................910
Name Storing.........................................................................................................................................918
Night Service..........................................................................................................................................922
Off-HookSignaling.................................................................................................................................929
Description .............................................................................................................................................929
One-Touch Calling..................................................................................................................................934
Operator................................................................................................................................................938
(OPX) Off-Premise Extension .................................................................................................................940
Paging,External .....................................................................................................................................949
Paging, External (VRS) ...........................................................................................................................954
Paging, Internal .....................................................................................................................................957
Park .......................................................................................................................................................961
Park - Personal Park at a Co-Worker’s Extension...................................................................................963
PBXCompatibility ..................................................................................................................................969
PCProgramming....................................................................................................................................973

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Outbound IP Connection .......................................................................................................................979
Power Failure Transfer.......................................................................................................................... 988
Prime Line Selection ..............................................................................................................................990
Private Line............................................................................................................................................994
ProgrammableFunction Keys ................................................................................................................998
Programming from a Multiline Terminal..............................................................................................1002
Pulse to Tone Conversion ....................................................................................................................1004
RedialFunction....................................................................................................................................1006
Remote (System) Upgrade ..................................................................................................................1008
Repeat Redial ......................................................................................................................................1011
Resident System Program....................................................................................................................1014
Reverse Voice Over ..............................................................................................................................1016
RingdownExtension,Internal/External...............................................................................................1019
Ring Groups.........................................................................................................................................1022
Room Monitor.....................................................................................................................................1027
Save Number Dialed............................................................................................................................1033
Secondary Incoming Extension............................................................................................................1036
Secretary Call Pickup............................................................................................................................1041
Secretary Call (Buzzer).........................................................................................................................1043
Security ................................................................................................................................................1045
Selectable Display Messaging..............................................................................................................1061
Selectable Ring Tones ..........................................................................................................................1066
Serial Call.............................................................................................................................................1070
Simple MCU Video...............................................................................................................................1072
Simple Network Management Protocol (SNMP).................................................................................1084
Single Line Telephones.........................................................................................................................1093
Softkeys ...............................................................................................................................................1103
Speed Dial –System/Group/Station ....................................................................................................1105
Speed Dial –Telephone Book...............................................................................................................1120
Station Hunt ........................................................................................................................................1125
Station Message Detail Recording .......................................................................................................1127
Station Name Assignment –User Programmable................................................................................1149
StationRelocation................................................................................................................................1152
SV9100 NetLink ...................................................................................................................................1156
NetLinkMulti-SIP Carrier .....................................................................................................................1161

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SV9100 PoE Gigabit Switch..................................................................................................................1171
SV9100 Terminals ................................................................................................................................1175
System Caller Log.................................................................................................................................1192
Tandem Trunking (Unsupervised Conference).....................................................................................1196
TAPICompatibility................................................................................................................................1212
Tone Override ......................................................................................................................................1217
Traffic Reports .....................................................................................................................................1221
Transfer ................................................................................................................................................1223
Trunk Groups.......................................................................................................................................1233
Trunk Group Routing ...........................................................................................................................1237
Trunk Queuing/Camp-On ....................................................................................................................1241
UM8000 Mail ......................................................................................................................................1244
Unicast/Multicast Paging Mode ..........................................................................................................1264
Uniform Call Distribution (UCD) ..........................................................................................................1270
Uniform Numbering Network.............................................................................................................1278
Universal Slots.....................................................................................................................................1285
User Programming Ability...................................................................................................................1296
Virtual Extensions ................................................................................................................................1297
Voice Mail Integration (Analog)............................................................................................................1305
Voice Mail Message Indication on Line Keys........................................................................................1324
Voice Over............................................................................................................................................1329
Voice Response System (VRS)..............................................................................................................1333
Voice Response System (VRS) Upload Download Audio......................................................................1355
Voice Response System (VRS) –Call Forwarding –Park and Page.......................................................1362
Volume Controls ..................................................................................................................................1367
Warning Tone for Long Conversation...................................................................................................1369
Wireless DECT (SIP)..............................................................................................................................1374

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Introduction
SECTION 1 GENERAL INFORMATION
UNIVERGE SV9100 (DTZ / ITZ terminals)
and UNIVERGE SV8100 (DTL / ITL
terminals) can be used with the UNIVERGE
SV9100 system.
SECTION 2 MULTILINE TERMINALS USED WITH
THE SYSTEM
SV9100Terminals
The SV9100 multiline terminals, either
with or without LCD display, offer a
variety of colors, and line sizes.
Terminals are available in black or white.
The large Liquid Crystal Display (LCD)
on the display provides call status data
and programminginformation.
Terminal line sizes include 2, 6, 12, 24, and 32.
IP Terminals are available in 2, 6, 12, 24, and 32.
Speakerphone with full handsfree operation
and headset jack is standard.
Only the DT330 series terminals are compatible
with APR-L adapters.
An Attendant Add-On DCL-60-1 Console is
available with 60 stations and/or outside
lineassignments.
If the page switching key on the DCL-60-1
Console is used, there is a maximum of 120
keys. Two pages of 54 programmable keys
and six fixed keys.
A power failure module PSA-L is available
for fail-over to analogue line when there is
a loss of power or network connection to
the SV9100.
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Chapter 1

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SV9100 Key Assignment Example
Line Key
Kit
Softkeys
Numbered
Keypad
Key
Kit
Hold
Transfer
Speaker
Cursor
Pad
Answer
Recall
Feature
Mic
Menu