Ingenico AXIUM EX8000 User manual

AXIUM EX8000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM EX8000
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Front scanner Usage
3.4 USB Type-C
4. Installation
4.1 Recommendations
4.2 Screen Protective film
4.3 Installing modules
4.4 Battery
4.5 Visual Impaired (VI) Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Safety and Standards
7. Troubleshooting
Contents
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

We hope that you will be fully satisfied with your new AXIUM EX8000
terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
This symbol indicates a piece of advice.
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
WARRANTY/ SECURITY/GARANTIE/SÉCURITÉ
This symbol indicates an important Warning.
Ce symbole indique un avertissement important.
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
Afin d’assurer les meilleures performances et votre sécurité,
utiliser seulement le bloc d’alimentation livré par le fabricant
avec le produit. La maintenance doit être réalisée seulement
par un technicien agréé et autorisé par Ingenico.
Le non-respect de ces instructions dégage la responsabilité
du fabricant.

2. Presentation
2.1 Contents of the box
AXIUM EX8000 terminal
Power adapter
A battery pack
This user guide
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
WARNING/ATTENTION
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM EX8000 terminal. Do
not use any other power supply. The use of a power supply
with apparently similar voltage/current characteristics may
damage your terminal.
Le bloc d’alimentation fournit avec votre équipement est
spécialement conçu pour les terminaux de paiment Ingenico.
Ne pas utiliser d’autres sources d’alimentation. L’utilisation
d’une alimentation électrique ayant des tensions et courant
similaires peut endommager votre équipement.

1) Front Camera
3) Scan key
5) USB Type-C connector
7) Magnetic card reader
9) Bar code scanner
11) Contactless landing zone
13) Scan key
2) Volume keys
4) LCD and touch screen
6) Smart Card reader
8) Bar code illumination light
10) Bar code scanner indicator light
12) Power key
2.2 Overview of AXIUM EX8000
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

14) LEDs for contactless card
16) Micro SD slot
18) Battery socket
20) SIM 1 card slot
22) Rear camera
24) SAM card slot
26) Base charging interface+
15) Speaker
17) Battery compartment
19) SIM 2 card slot
21) Base charging interface-
23) Flash
25) Lanyard hole
Weight
Dimension (L x W x H)
Electrical mains network
290g (including battery)
170 X 80.6 X 19mm / 6.7 x 3.17 x 0.75 in
100-240VAC/50-60Hz Class II
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a scan key and two
volume keys.
Two physical keys on the right side of the terminal: a power button and a
scan key.
Three virtual keys at the bottom of the 6-inch screen: Menu, Home and
Back keys.
The AXIUM EX8000 is equipped with touch panel that allows input via finger
or with the use of a stylus.
2.4 Touch Panel
Volume Keys
Scan Key
Power button
Scan Key
Home
Menu Back
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3. Use of the terminal
3.1 Power on/Power off the terminal
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to power off.
To conserve battery power, the screen may be turned off with a short
press of the power button. (approximately 0.5 seconds)
Terminal restart:
Screen saver mode:
Power On Terminal:
Power Off Terminal:
Battery Low:
8
AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.2 Reading cards
The card can be read
bi-directionally, with the stripe
facing the terminal.
Use a consistent swipe motion
to ensure a reliable card
reading.
Bring the card firmly up to the
active zone.
Keep the card close to the
reader during the transaction.
Do not remove the card until
prompted by application or the
LEDs indicate that the
transaction has been
completed.
Magnetic stripe card
Contactless card
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AXIUM DX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

Smart card
Insert the EMV card
horizontally with the metal
chip facing upward.
Leave card in this position
until the transaction is
completed or prompted to
remove it.
3.3 Front scanner Usage
Press either scan button to start scanning.
A red LED will be emitted from the window in front of the terminal.
Align the red LED beam with the bar code to be scanned.
A beep will sound when the barcode is successfully scanned.
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AXIUM DX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved