Ingenico AXIUM EX8000 User manual

AXIUM EX8000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM EX8000
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Front scanner Usage
3.4 USB Type-C
4. Installation
4.1 Recommendations
4.2 Screen Protective film
4.3 Installing modules
4.4 Battery
4.5 Visual Impaired (VI) Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Safety and Standards
7. Troubleshooting
Contents
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

We hope that you will be fully satisfied with your new AXIUM EX8000
terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
This symbol indicates a piece of advice.
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AXIUM EX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
WARRANTY/ SECURITY/GARANTIE/SÉCURITÉ
This symbol indicates an important Warning.
Ce symbole indique un avertissement important.
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
Afin d’assurer les meilleures performances et votre sécurité,
utiliser seulement le bloc d’alimentation livré par le fabricant
avec le produit. La maintenance doit être réalisée seulement
par un technicien agréé et autorisé par Ingenico.
Le non-respect de ces instructions dégage la responsabilité
du fabricant.

2. Presentation
2.1 Contents of the box
AXIUM EX8000 terminal
Power adapter
A battery pack
This user guide
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.
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AXIUM EX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
WARNING/ATTENTION
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM EX8000 terminal. Do
not use any other power supply. The use of a power supply
with apparently similar voltage/current characteristics may
damage your terminal.
Le bloc d’alimentation fournit avec votre équipement est
spécialement conçu pour les terminaux de paiment Ingenico.
Ne pas utiliser d’autres sources d’alimentation. L’utilisation
d’une alimentation électrique ayant des tensions et courant
similaires peut endommager votre équipement.

1) Front Camera
3) Scan key
5) USB Type-C connector
7) Magnetic card reader
9) Bar code scanner
11) Contactless landing zone
13) Scan key
2) Volume keys
4) LCD and touch screen
6) Smart Card reader
8) Bar code illumination light
10) Bar code scanner indicator light
12) Power key
2.2 Overview of AXIUM EX8000
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AXIUM EX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

14) LEDs for contactless card
16) Micro SD slot
18) Battery socket
20) SIM 1 card slot
22) Rear camera
24) SAM card slot
26) Base charging interface+
15) Speaker
17) Battery compartment
19) SIM 2 card slot
21) Base charging interface-
23) Flash
25) Lanyard hole
Weight
Dimension (L x W x H)
Electrical mains network
290g (including battery)
170 X 80.6 X 19mm / 6.7 x 3.17 x 0.75 in
100-240VAC/50-60Hz Class II
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AXIUM EX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a scan key and two
volume keys.
Two physical keys on the right side of the terminal: a power button and a
scan key.
Three virtual keys at the bottom of the 6-inch screen: Menu, Home and
Back keys.
The AXIUM EX8000 is equipped with touch panel that allows input via finger
or with the use of a stylus.
2.4 Touch Panel
Volume Keys
Scan Key
Power button
Scan Key
Home
Menu Back
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3. Use of the terminal
3.1 Power on/Power off the terminal
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to power off.
To conserve battery power, the screen may be turned off with a short
press of the power button. (approximately 0.5 seconds)
Terminal restart:
Screen saver mode:
Power On Terminal:
Power Off Terminal:
Battery Low:
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.2 Reading cards
The card can be read
bi-directionally, with the stripe
facing the terminal.
Use a consistent swipe motion
to ensure a reliable card
reading.
Bring the card firmly up to the
active zone.
Keep the card close to the
reader during the transaction.
Do not remove the card until
prompted by application or the
LEDs indicate that the
transaction has been
completed.
Magnetic stripe card
Contactless card
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AXIUM DX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

Smart card
Insert the EMV card
horizontally with the metal
chip facing upward.
Leave card in this position
until the transaction is
completed or prompted to
remove it.
3.3 Front scanner Usage
Press either scan button to start scanning.
A red LED will be emitted from the window in front of the terminal.
Align the red LED beam with the bar code to be scanned.
A beep will sound when the barcode is successfully scanned.
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AXIUM DX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.4 USB Type-C
USB Type-C connector is located on the
left side of the terminal.
The connector manages Host and Slave
connections.
Connector is used for the audio Jack
solution.
4. Installation
4.1 Recommendations
(*)Excluding battery charging
Operating conditions
Battery charging conditions
Storage conditions
Ambient temperature*
Ambient temperature
Ambient temperature
From -10°C to +50°C (14°F to 122°F)
From 0°C to +40°C (32°F to 104°F)
From -20°C to +70°C (-4°F to 158°F)
From 5% to 90%, Non-condensing
Max relative humidity
Max relative humidity
From 10% to 90%, Non-condensing
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AXIUM DX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4.3 Installing modules
4.3.1 SAM1/SAM2/SIM1/SIM2
The SAM/SIM connectors are located inside the terminal, in a closed
compartment.
SAM1, SAM2 and SIM1, SIM2 are identified by the engraved marks on
the lower housing.
Turn the terminal and remove
the battery door.
Please remove the protective film
from the display before usage.
4.2 Screen Protective film
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AXIUM DX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
WARNING/ATTENTION
Switch off the terminal before opening the battery door.
Mettre hors tension le terminal avant d’ouvrir la trappe.

ADVICE
AXIUM EX8000 is equipped with a dual SAM slot.
When using two SAM cards,it is recommended to insert the
bottom one first,then the top one.
When using only one SAM card, it is recommended to insert
the lone SAM card into the SAM1 slot (bottom).
ADVICE
SIM and SAM cards share the same form factor , please
ensure that the cards are inserted into the correct slot for
the type of card.
4.3.2 MicroSD Memory Card
MicroSD connector is located inside the terminal, in a closed compartment.
When introducing a SAM/SIM into slot, be sure to put the cut corner as
indicated on the picture.
Close the battery door.
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AXIUM EX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
WARNING/ATTENTION
Switch off the terminal before opening the battery door.
Mettre hors tension le terminal avant d’ouvrir la trappe.

Turn the terminal and remove the battery door.
MicroSD are identified by the engraved marks on
the lower housing.
Insert MicroSD card and push it to the end.
Close the battery door.
NOTE: The terminal supports SDHC MicroSD cards
up to 32GB.
4.4 Battery
4.4.1 Charging the battery
For safety reasons, the battery included with the terminal is not fully
charged. Please charge the battery before use.
When used daily, the terminal charges its battery each time the power
adapter is connected. Charging starts automatically.
4.4.2 Installing the battery
Connect the power adapter to the terminal USB type-C
connector located on the left side of the terminal.
Connect the power adapter to the power supply mains
network.
When charging, a red charge light at the top of the screen will
display. This light will turn green when the terminal is fully
charged" (check that behavior!).
In order to charge the battery:
Using the power adapter
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
WARNING/ATTENTION
Check that the terminal is not connected to the main electric
network.
Vérifier que le terminal n’est pas connecté au secteur.

Power off terminal
Turn the terminal over and remove the battery door
Locate the battery pack connector beside the battery compartment
Plug the battery pack connector according to the connector locating
system.
Place the battery pack in its compartment
Replace the battery door
4.5 Visual Impaired (VI) Accessory
slide the accessory onto the
terminal from the bottom.
Install
slide the accessory down and
away from the terminal
Remove
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

5. Recommendations
5.1 Safety
Lithium cell
The AXIUM EX8000 is fitted with an internal lithium cell which should only
be accessed by a qualified technician.
Battery
AXIUM EX8000 is fitted with battery specially designed for this
terminal.
Only use the approved power supplies, cables and batteries listed in
the Ingenico’s catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery.
Used batteries must be disposed of at the appropriated sites.
Features used.
Number of charge and discharge cycles.
Use temperature.
The battery fuel gauge / percentage meter drops randomly
Charging finishes prematurely even though the battery did not
accept much power
Sudden capacity drops without warning
Self-discharge rate soars and is often uneven
The battery gets very hot during charging
The battery starts bulging
Battery lifespan depends on many factors including:
Signs that the battery should be replaced:
CAUTION/ATTENTION
RISK OF EXPLOSION BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
RISQUE D'EXPLOSION LA BATTERIE EST REMPLACÉE PAR UN TYPE
INCORRECT.
ÉLIMINEZ LES PILES UTILISÉES CONFORMÉMENT AUX INSTRUCTIONS.
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AXIUM EX8000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

SAM1/SAM2/SIM1/SIM2 Readers compartment
On airplanes
Explosion areas
Thunderstorm weather
Electronic health appliances
The battery door for battery, SAM1/SAM2/SIM1/SIM2, readers located
underneath the terminal, must be in place during the normal operation
of the terminal.
See sections “Installing modules” and “Installing the battery”.
Your terminal must be switched off by removing the battery pack.
Remove the battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action
and/or a ban on later access to cellular network services.
Some regulations restrict the use of radio equipment in chemical plants,
fuel depots and any site where blasting is carried out.
Operation near Fuel Pumps the terminal be protected by a specially
fitted and certified cover enabling use in proximity to a fuel pump.
According to some relevant reports, the mobile phone electromagnetic
wave is good conductor of lightning.
It is much easier to suffer lightning strike when the damp atmosphere
form a magnetic conductivity, especially in open areas.
Do not use wireless terminals under thunderstorm weather.
The terminal is a radio transmitter which may interfere with health
appliances, such as hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you
with appropriate advice.
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

5.2 Security of your terminal
This device conforms to currently applicable PCI PTS security
requirements.
Upon receipt of the terminal , it is recommended to check for signs of
tampering or other unauthorized modifications to the terminal. It is
recommended to check the following periodically:
The keypad is firmly in place.
There is no evidence of unusual wires that have been connected to any
ports on your terminal or associated equipment.
Device does not display any notifications of being in a “tampered
state”.
In this state the terminal will repeatedly flash the message
“Warning Detected” and further use of the terminal will not be
possible.
If you observe the “Warning Detected” message, you should
contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal
is only granted to staff that have been independently verified as being
trustworthy. The terminal must never be put in or left at a location where it
could be stolen or replaced by another device.
5.3 Fixed installation
Angled at 45 or more, so that oversight of the PIN entry from the rear
of the device is not possible.
Fitted in a swivel stand or fixed in the best possible position to prevent
oversight of pin entry during use.
There should be placement of conspicuous notices and educational
material that informs the user to shield their PIN during PIN entry.
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

The device must be installed so that oversight from other customers is
prevented. This may be achieved through the placement of the lanes
and device, so that the customer is automatically positioned between
the device keypad and other customers. Alternatively, it may be
achieved by the environment in which the device is installed, so that
the checkout itself shields the PIN entry process.
The terminal is recommended for indoor use only within the
aforementioned environmental ranges in Section 4 of this document.
ADVICE
Positioning of the terminal on check stand must be in such a
way to make cardholder PIN (Personal Identification Number)
spying infeasible.
Installing device on an adjustable stand must be in such a way
that consumers can swivel the terminal sideways and/or tilt it
forwards/backwards to a position that makes visual observation
of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-
entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked
when entering their PIN Code.
5.4 Cleaning the terminal
Unplug all wires from the terminal prior to cleaning.
Apply soapy water or other approved cleaning product to a soft,
non-abrasive cloth.
Good rules for proper cleaning of the terminal are:
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

5.5 Transport and storage
CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING
CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE
TERMINAL. Failure to follow this step may result in damage to the
terminal.
Do not clean the electrical connections.
Do not use solvents, detergents or abrasive products: Those materials
might damage the plastic or electrical contacts.
Avoid prolonged exposure of the terminal to the direct rays of the sun.
Do not put anything other than credit cards into the slot of the smart
card reader.
When transporting the terminal
Protect the terminal from snow, rain, and excessive exposure to the
sun.
Transport with care to avoid mechanical impact.
Do not throw the unit forcibly. Prevent the package from intrusion
during transportation to avoid breakage. The product should be stored
in the original packaging.
Do not store in warehouses that also contain harmful gases, or
inflammable, explosive, or corrosive chemicals.
Do not expose to strong mechanical vibrations or strong magnetic
fields.
Packaging should be stored at least 15 cm above the ground and be
kept away from heat, cold, windows, or air inlet sources by at least
50cm.
Follow the specific stored conditions as noted in Section 4 of this
document.
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AXIUM EX8000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved