Interlogix ZeroWire User manual

ZeroWire User Manual 11
Front of ZeroWire
Key Colour Description
ALARM
Red System is in alarm. Enter
your PIN code then
ENTER to turn off the
alarm. Press STATUS
key for more info.
STAY
Not lit System is disarmed if
Away is also not lit.
Yellow System is armed in the
“STAY” mode.
STATUS
Green System is ready to be
armed.
Yellow System message
present.
Red
(steady) System trouble message
present.
Touch the STATUS key to hear
system messages. If you are unable
to fix the issue, contact your service
provider for help.
AWAY
Not lit System is disarmed if
Stay is also not lit.
Red System is armed in the
“AWAY” mode.
READY
Not lit System cannot be
armed, press STATUS
key for more info
Green
(steady) Your system is ready to arm in Away or Stay
mode.
Green
(flashing) Zones are currently unsealed but system is
force-armable. If these
zones are not sealed by
the end of the exit time
the system will go into
alarm.
BYPASS
Touch the BYPASS key to access
the bypass menu where you can
bypass or un-bypass zones.
CHIME
Touch the CHIME key to access the
chime menu where you can select
zones to make a chime sound on
the ZeroWire when they are tripped.
HISTORY
Press the HISTORY key to listen for
alarm and event history.
Microphone Stay Arm Key Status Key Away Arm Key
Ready Light
Bypass Key
Chime Key
History Key
Siren
Enter KeyNumeric
Keys
Menu
Key
Speaker
Alarm Light
SOS
Emergency
Keys

12 ZeroWire User Manual
Basic Features
Arm your system in Away Mode
Protect your property using Away Mode when you are leaving the premises.
Normally zones must be secure before you can arm in Away Mode, this will be indicated
by the Ready Light being lit a solid green.
If the Ready Light is flashing green then “forced arming” is enabled. This means some
zones are not secure but you can still arm your security system. Read more about the
Forced Arming Feature on the next page.
If the Status Key is not green press the Status Key to hear what zones are not secured.
You may arm your system using your user PIN code:
READY STATUS
Check ready key is green.
Check status key is green.
1.
AWAY
Select the Away Mode.
2.
3. Leave the premises.
To silence the Exit Delay beeping, press the Away Key again and the beeping will stop.
This can also be performed from the UltraConnect app.
USER PIN CODE ENTER
EXIT DELAY BEEPS
All partitions
now protected
Druk
Away
Ready Light
is green

ZeroWire User Manual 13
If your service provider has enabled the quick arm feature, you can simply touch the Away
key:
4.
READY STATUS
Check ready key is green.
Check status key is green.
5.
AWAY
Select the Away Mode.
6. Leave the premises.
Forced Arming Feature
Normally all zones must be secure before you can arm your security system.
For example, a home with a door detector on the front door. When forced arming is NOT
enabled, you would have to close the door to secure the sensor before being allowed to
arm the system. When force arming is enabled, you can arm your system with the door
opened, and the door will automatically be protected after it is fully closed as you leave.
If your service provider has enabled the “forced arming” feature, you will be able to arm
your security system even if pre-selected zones are not secure. The Ready Light will flash
green to indicate this feature is available. Press Status key to hear which zones are not
secure.
Check with your installer to confirm how Forced Arming has been set up for your
system:
Option 1: At the end of the exit delay, zones that are not secured will automatically be
bypassed. If they later become secured, the bypass will be automatically removed and
they will become part of the active security system until the system is disarmed.
Option 2: At the end of the exit delay:
• delay sensor types that are not secured will start an entry delay and go into alarm if a
valid PIN code is not entered,
• instant sensor types that are not secured will go into alarm immediately.
Explanation of Stay Modes
Use one of the Stay Modes when you are staying inside the premises and you want the
perimeter protected. You will be able to move around inside the protected area without
setting the alarm off. This gives you peace of mind even when you are at home.
For example, Stay Mode is often used at night. Internal motion sensors will be ignored.
Perimeter detectors will be armed and active to detect intruders. The security of your home
in Stay mode is dependent on the type and number of detectors you have installed and are
active in Stay mode.
There are three similar modes available - Stay Mode, Stay Instant Mode, and Night Mode.
EXIT DELAY BEEPS

14 ZeroWire User Manual
In Stay Mode – Entry/Exit zones will be active, and zones with the Stay or Night Mode
property will be bypassed. Entry via a zone with the Entry/Exit property will start the
partition entry timer as normal.
This will allow you to move around inside your home without causing the system to sound
an alarm. A person entering the house will have the ability and time to disarm the system
as usual.
In Instant Stay Mode – Entry/Exit zones will be active with entry delay time removed, and
zones with the Stay or Night Mode property will be bypassed. Entry via a zone with the
Entry/Exit property will trigger an instant alarm.
This is a higher level of security and requires you to disarm the system (from inside or
remotely) before entering the protected area. No person will be able to enter the house
without triggering an alarm.
In Night Mode – Entry/Exit zones will be active with entry delay time removed, zones with
the Stay property will be bypassed, zones with the Night Mode property will be active.
Entry via a zone with the Entry/Exit property will trigger an instant alarm.
This is a higher level of security and requires you to disarm the system (from inside or
remotely) before entering the protected area. No person will be able to enter the house
without triggering an alarm.
Example
For example, in a two-level home, the upstairs motion sensors are programmed as Stay
and the downstairs motion sensors are programmed as Night Mode. The first press of the
Stay button arms the system in Stay Mode, allowing free access in the downstairs and
upstairs levels and will start the entry delay if someone enters through an Entry/Exit zone
such as the front door.
The second press of the Stay button arms the system in Instant Stay Mode, allowing free
access in the downstairs and upstairs level and will trigger an instant alarm (no entry
delay) if someone enters through an Entry Exit zone such as the front door. This prevents
even authorized users from entering the area unless it is disarmed first (for example, by
someone inside the area).
The third press of the Stay button arms the system in Night Mode, allowing free access in
the upstairs level and will trigger an instant alarm (no entry delay) if someone enters the
protected Night Mode area downstairs. This prevents even authorized users from entering
the area unless it is disarmed first (for example by someone inside the Stay area).
Arm your system in Stay Mode
Use Stay Mode when you are staying in the premises and you want the perimeter
protected whilst allowing you to move around inside without setting the alarm off.
Normally all Stay Mode zones must be secure before you can arm in Stay Mode.
If the Ready Light is flashing green then “forced arming” is enabled. This means some
zones are not secure but you can still arm your security system. Read more about the
Forced Arming Feature on the previous page.

ZeroWire User Manual 15





You may arm your system by entering your user PIN code:
1.
STATUS
Check status key is green. Close all
protected doors and windows. If you
have motion detectors outside your “stay
mode”, have everyone leave those
areas.
2.
STAY
Select the Stay Mode.
3.
4.
Stay within the protected areas.
Or, if your service provider has enabled the quick arm feature, you can simply touch the
Stay key:
5.
STATUS
Check status key is green. Close all
protected doors and windows. If you
have motion detectors outside your
“stay mode”, have everyone leave
those areas.
6.
STAY
Select the Stay Mode.
7.
Stay within the protected Stay or Night
Mode areas.
If an armed zone is alarmed whilst your security system is in the Stay mode, it will sound a
warning tone on your ZeroWire and start a timer. At the end of the Stay Mode Entry Time
your sirens will sound. Your service provider predetermines this warning time at the time of
installation.
Downstairs only
protected
Touch Stay
Ready Light
is green

16 ZeroWire User Manual
To start the Stay Instant Mode touch the Stay key twice:
1.
STATUS
Check status key is green. Close all
protected doors and windows. If you
have motion detectors outside your
“stay mode”, have everyone leave
those areas.
2.
STAY STAY
Select the Stay Mode twice.
Or press Stay button once when
system is already in Stay Mode. In this
case, you will not be asked second time
for a PIN code.
3.
STAY
(flashing yellow)
Stay button will flash on and off.
Stay within areas protected with Stay
Mode or Night Mode zones.
If an armed zone is alarmed whilst your security system is in the Stay mode there will be
no warning timer and your sirens will sound immediately.
To start the Night Mode touch the Stay key three times:
1.
STATUS
Check status key is green. Close all
protected doors and windows. If you
have motion detectors outside your
“stay mode”, have everyone leave
those areas.
2.
STAY STAY STAY
Select the Stay Mode three times.
Or when system is already in Instant
Stay Mode, press Stay once. In this
case you will not be asked second time
for a PIN code.
3.
STAY
(flashing red)
Stay button will flash on and off.
Stay within areas protected with Stay
Mode zones. Do not move into areas
protected with Night Mode zones.
If an armed zone is alarmed whilst your security system is in the Stay mode there will be
no warning timer and your sirens will sound immediately.
To set normal Stay Mode, touch the Stay key one more time:
1.
STAY
Select the Stay Mode when the system
is in Night Mode.
2.
STAY
Stay button will return to a solid yellow.
Stay within the protected areas.

ZeroWire User Manual 17
Note: Subsequent presses of the Stay button loop through the three Stay Mode states:
Stay Mode Stay Instant Mode Night Mode
Sensors which are automatically bypassed for Stay Mode are logged in the event history
(but not reported) as bypassed.
Events Preventing Arming
The following system alarms will prevent a system in EMEA from arming. You must clear
all of these. Contact your service provider for assistance.
Wireless supervision faults
Wireless Low Battery
Tamper
Trouble
Ethernet or WiFi fault
Phone Line Fault
Wireless Jamming
Over-current fault
Power fail
Low Battery
Expander fail
Status Key in EN Grade 2
For EN Grade 2 compliant systems, the Status Key behaviour has been modified for
greater security. It will be off or red, and not announce system status when pressed.
To check system status on EN Grade 2 systems:

18 ZeroWire User Manual
1.
Enter a valid user PIN
2.
STATUS
Select Status Key
3.
Status condition(s) are
announced
Acknowledging Latched System Alarms
When the Status Key is red, there may be latched system alarms present. A master user
(Level 2) is required to acknowledge and clear these. Standard users cannot acknowledge
and clear these.
To acknowledge Latched System Alarms:
1.
STATUS
Select Status Key
2.
Status condition(s) are
announced
3.
Enter a valid master PIN
4.
STATUS
Status Key will change to green if
no other conditions are present
Exit Error / Fail To Close
If during exit delay a zone is tripped which causes an alarm, then the areas affected will
not be armed. Exit Error and Fail To Close are logged in the event history.
Check the zone is secure and try to arm the area(s) again.
Disarming
Make your way to the ZeroWire through one of the designated entry / exit doors.
Once a detector detects your presence, the entry delay will begin counting down and your
ZeroWire will repeat a warning message until a valid PIN code is entered. If a valid PIN
code is not entered by the end of the entry delay time, your sirens and communicator will
activate.
If you require more time to disarm your system, the entry time can be modified in Menu 8
by a master user. Away and Stay modes can be configured with different entry delay
times, ask your service provider for further details.
USER PIN CODE ENTER
STATUS ANNOUNCED
STATUS ANNOUNCED
MASTER PIN ENTER

ZeroWire User Manual 19
Depending on how your system has been set up, entry through a non-designated door
may cause the alarm to sound immediately for greater security.





1. Enter the premises through a
designated entry/exit door
2.
Approach the ZeroWire. When you are
detected, the entry warning timer will begin
and the ZeroWire will beep.
3.
Enter your PIN code before the entry delay
expires.
4.
All zones are now disarmed, any bypassed
zones are restored to normal operation.
Lock Out On 3 Invalid Attempts
If an invalid PIN code is entered three times, the ZeroWire will deny all login attempts for
90 seconds. Attempts are counted from any method (e.g. keypad, app, or web server).
You must wait the full 90 seconds before trying again with the correct PIN. This is to
prevent brute-force attacks on guessing PIN codes.
Bypass a Zone
The zone bypass menu is used to bypass (isolate) selected zones in your security system.
A bypassed zone is ignored by the system and is not capable of activating an alarm. This
option is commonly used to temporarily ignore zones that require service, or zones that
you wish to temporarily add to your “stay mode”.
Whilst still offering security with the remaining zones, bypassing zones lowers your level of
security.
All bypassed zones are reset and cleared from memory when your security system is next
armed / disarmed.
ENTRY DELAY BEEPS
USER PIN CODE ENTER
All partitions
now disarmed
Enter
PIN
One or more partitions
armed