Mitel 5760 VC User manual

User’s Guide
Release 1.0

ii Mitel Networks 5760 VC User’s Guide
Notice
The information contained in this document is believed to be accurate in all
respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The
information is subject to change without notice and should not be construed in any
way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in
this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any
means - electronic or mechanical - for any purpose without written permission from
Mitel Networks Corporation.
Trademarks
Mitel Networks and the MITEL logo are trademarks of Mitel Networks
Corporation.
VCON is a trademark of VCON Ltd.
Microsoft, Windows, NetMeeting and the Microsoft Internet Explorer logo are
registered trademarks or trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their
respective companies and are hereby acknowledged.
,Trademark of MITEL Networks Corporation Ltd.
 Copyright 2002, MITEL Networks Corporation Ltd.
All rights reserved.

Mitel Networks 5760 VC User’s Guide iii
Limited Warranty
Mitel Networks Corporation warrants the Product identified by the serial number
indicated on the HARDWARE either accompanying the SOFTWARE or purchased
separately will be free from defects in materials and workmanship under normal
use and service for a period of ONE (1) year from the date of receipt. This Limited
Warranty shall not apply to any product that in the opinion of Mitel Networks
Corporation has not been installed or upgraded according to accompanying
documentation from Mitel Networks Corporation or been subject to misuse,
misapplication, negligence or accident while in the hands of the purchaser. Mitel
Networks Corporation warrants that SOFTWARE will perform according to
accompanying user documentation for a period of 90 (ninety) days from the date of
receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the
date of receipt.
GRANT OF LICENSE Mitel Networks Corporation grants the Purchaser a non-
exclusive and non-transferable license to use the SOFTWARE product and to make
one copy solely for backup or archival purposes, which may include user
documentation provided via online or other electronic form. Additional copies may
not be made, nor may anyone else be allowed to copy or otherwise reproduce any
part of the licensed software without prior written consent of Mitel Networks
Corporation.
LIABILITIES Mitel Networks Corporation’s entire liability and the Purchaser’s
exclusive remedy shall be at Mitel Networks Corporation’s option, either return of
the price paid or repair/replacement of the Product not meeting Mitel Networks
Corporation’s declared Limited warranty. Mitel Networks Corporation or its
suppliers shall not be liable in any event to anyone for any indirect, incidental,
consequential, special or exemplary damages including without limitation damages
for loss of business profits, business interruptions, business information or other
pecuniary loss arising out of the use of or inability to use the said Product even if
advised of the possibility of such damages. In any case, Mitel Networks
Corporation’s entire liability under any provision of this agreement shall be limited
to the amount actually paid by the Purchase for the Product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to
this system that are not expressly approved by Mitel Networks Corporation may
void the user’s authority to operate the equipment.

iv Mitel Networks 5760 VC User’s Guide
Safety Notice
When you use the 5760 VC system, observe the following safety guidelines:
Make sure that the voltage of the power supply matches the AC power available at
your location:
q115V/60Hz in most of North and South America and some Far Eastern
countries such as Japan, South Korea and Taiwan.
q230V/50Hz in most of Europe, the Middle East and the Far East.
Make sure the monitor and attached accessories are electrically rated to operate
with the AC power available in your location.
Plug the accessories’power cables into properly grounded power sources. These
cables are equipped with three-prong plugs to help ensure proper grounding.
Do not use adapter plugs or remove the grounding prong from a cable. If you must
use an extension cable, use a three-wire cable with properly grounded plugs.
Make sure that nothing rests on the cables and that the cables are not located where
they can be stepped on or tripped over.
Do not spill food or liquids on the system or accessories.
Keep the system away from radiators and heat sources, and do not block cooling
vents.

Mitel Networks 5760 VC User’s Guide v
Regulatory Notices
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
–Reorient or relocate the receiving antenna.
–Increase the separation between the equipment and receiver.
–Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
–Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
To comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules, only Mitel Networks 5760 Video Conference Appliance original
equipment should be used. All cables used to connect the 5760 VC and peripherals
must be shielded and grounded. Operation with non-certified accessories or non-
shielded cables may result in interference to radio or television reception.

vi Mitel Networks 5760 VC User’s Guide
For Users in Canada
NOTICE:
The Industry Canada Label identifies certified equipment. This certification means
that the equipment meets telecommunications network protective, operational and
safety requirements as prescribed in the appropriate Terminal equipment Technical
Requirements document(s). The Department does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
CAUTION
Users should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.

Mitel Networks 5760 VC User’s Guide vii
Pour les utilisateurs au Canada
AVIS:
Le label d’Industrie Canada identifie le matériel homologué. Ce label certifie que le
matériel est conforme aux normes de protection, d’exploitation et de sécuritédes
réseaux de télécommunications, comme le prescrivent les documents concernant
les exigences techniques relatives au matériel terminal. Le Ministère n’assure
toutefois pas que le matériel fonctionnera àla satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le
raccorder aux installations de l’opérateur locale de télécommunication. Le matériel
doit également être installéen suivant une méthode acceptée de raccordement.
L’abonnéne doit pas oublier qu’il est possible que la conformitéaux conditions
énoncées ci-dessus n’empêche pas la dégradation du service dans certaines
situations.
Les réparations de matériel homologuédoivent être coordonnées par un
représentant désignépar le fournisseur. L’opérateur de télécommunications peut
demander àl’utilisateur de débrancher un appareil àla suite de réparations ou de
modifications effectuées par l’utilisateur ou àcause de dysfonctionnnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils, de mise àla
terre, de la source d’énergie électrique, des lignes téléphoniques et des canalisations
d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est
particulièrement importante dans les régions rurales.
Avertissement
L’utilisateur ne doit pas tenter de faire ces reccordements lui-même; il doit avoir
recours àun service d’inspection des installations électriques, ou àun électricien,
selons le cas.

viii Mitel Networks 5760 VC User’s Guide
Conformance to EC Directives
The "CE" mark is affixed to this product to demonstrate conformance to the
R&TTE directive (99/05/EC)(Radio Equipment and Telecommunications Terminal
Equipment Directive).
Declaration of Conformity
We, VCON Ltd.
Of
PO Box 12747
22 Maskit Street
Herzliya 46733
Israel
Tel: [phone] Fax: [phone]
Declare under our sole responsibility that the product:
Mitel Networks 5750, 5760 and all associated peripherals manufactured by VCON
Ltd.
To which this declaration relates is in conformity with the essential requirements
specified in Article 3.1 (a) and 3.1 (b) of:
Directive 99/05/EC (Radio Equipment and Telecommunications Terminal
Equipment Directive)
For a copy of the Original Signed Declaration (In full conformance with EN45014)
please contact the Regulatory Approvals Manager at the above address.
.

Product Names
Mitel Networks 5760 VC User’s Guide ix
PRODUCT NAMES
VCON product names may appear in the customer documentation and in the
graphical user interface of this product.
Mitel Networks product names correspond to the following VCON product names:
NOTE There are minor differences between Mitel Networks products and the
equivalent VCON products. Some of the illustrations that appear in this
documentation represent VCON products.
VCON product name Mitel Networks
product name
Media Xchange Manager (MXM) Mitel Networks 5700 Voice First
Application (5700 VFA)
Falcon IP Mitel Networks 5760 Video Conference
Appliance (5760 VC)
ViGO Personal Mitel Networks 5750 Desktop Video
Appliance (5750 DV)

Product Names
x Mitel Networks 5760 VC User’s Guide
About This User’s Guide
This User’s Guide explains how to videoconference with the Mitel Networks™
5760 Video Conference Appliance. The chapters emphasize a how-to approach,
and include detailed instructions for participating in conferences and getting the
most out of the system’s capabilities.
The following chapter summary briefly describes this guide’s contents:
Chapter 1 Welcome to the 5760 Video Conference
Appliance
Introduction to the 5760 VC and its components.
Chapter 2 Getting Started
Instructions for starting the 5760 VC, navigating within
dialog boxes, and making calls with the Manual Dialer.
Chapter 3 Videoconferencing Basics
Instructions for answering calls; creating, editing and
deleting Phone Book entries; using Phone Book entries to
start calls; and calling through a gateway.
Chapter 4 Network Configuration
Setting up the 5760 VC’s network configuration and
various communication properties.
Chapter 5 Video and Audio Adjustments
Adjusting the video (monitors, cameras, display settings)
and audio quality of videoconferences.
Chapter 6 Video over IP
Summary of the H.323 Recommendation and description
of an H.323 Video Over IP solution.
Chapter 7 Multi-Party Conferencing with Interactive
Multicast
Instructions for participating in Interactive Multicast
conferences.
Chapter 8 Multi-Party Videoconferencing Through an MCU
Instructions for participating in a multi-party
videoconference through an H.320-based Multipoint
Control Unit.

Product Names
Mitel Networks 5760 VC User’s Guide xi
Chapter 9 Telephony Exchange Functions
Description of exchange functions (such as call
forwarding, call pickup, call transfer, and inviting
additional parties) that are available if the 5760 VC is
managed by a Mitel Networks 5700 Voice First
Application.
Chapter 10 Data and Application Sharing
Procedures for setting up data sharing and opening a data
connection with a remote party.
Chapter 11 Web-Based Remote Management
Instructions for setting various 5760 VC configuration
properties over the Internet from a remote computer.
Chapter 12 Troubleshooting
Suggestions for solving possible issues.
Appendix A Setting Up The 5760 VC
Instructions, drawings and cautions describing how to
connect the 5760 VC’s components and accessories.
Appendix B Multi-language Interface
Procedure for changing the language of the 5760 VC
menus and dialog boxes.
Appendix C Software Upgrade
Instructions for upgrading to the latest software version
from a previous version.

Product Names
xii Mitel Networks 5760 VC User’s Guide
Mitel Networks Technical Support
This User Guide was designed to help you use your Mitel Networks
Videoconferencing system easily and to enjoy its many features.
If a situation occurs that is not covered by the supplied documentation, please
request help from our Technical Support channels.
ÉTo request technical support
qContact your local Mitel Networks distributor, and request assistance from
its technical support department.

Mitel Networks 5760 VC User’sGuide xiii
Table of Contents
TABLE OF CONTENTS
Safety Notice ....................................................................................................iv
Regulatory Notices............................................................................................v
For Users in Canada .........................................................................................vi
Pour les utilisateurs au Canada........................................................................vii
Declaration of Conformity ............................................................................ viii
Product Names..................................................................................................ix
About This User’s Guide...................................................................................x
Mitel NetworksTM Technical Support..............................................................xii
1 Welcome to the 5760 Video Conference Appliance
1.1 5760 VC Models................................................................................... 1-1
1.2 5760 VC Features ................................................................................. 1-2
1.3 5760 VC System Components.............................................................. 1-3
Package Checklist................................................................................. 1-3
5760 VC Main Unit .............................................................................. 1-5
Remote Control..................................................................................... 1-5
Tabletop Microphone............................................................................ 1-6
Optional Accessories Supplied by Mitel Networks.............................. 1-6
2 Getting Started
2.1 Starting the 5760 VC ............................................................................ 2-1
2.2 The Remote Control.............................................................................. 2-2
2.3 5760 VC Screens .................................................................................. 2-3
2.4 Navigating in 5760 VC......................................................................... 2-4
Moving Around the Menus and Dialog Boxes..................................... 2-4
Entering Data........................................................................................ 2-6
2.5 Starting a Videoconference from the Manual Dialer............................ 2-7
Before Calling....................................................................................... 2-7
Calling Through the Manual Dialer...................................................... 2-7
Starting a Videoconference Call over IP (Network Connection) ......... 2-8
Starting a Videoconference Call over ISDN Lines............................... 2-9
2.6 Shutting Down the 5760 VC............................................................... 2-11
3 Videoconferencing Basics
3.1 Answering Videoconferencing Calls.................................................... 3-1
Manually Answering Calls ................................................................... 3-1
Automatic Answer................................................................................ 3-2
3.2 Adding New Phone Book Entries......................................................... 3-3
LAN Entries.......................................................................................... 3-4
ISDN Entries......................................................................................... 3-5

xiv Mitel Networks 5760 VC User’s Guide
Table of Contents
Editing and Deleting Phone Book Entries.............................................3-7
3.3 Starting Videoconferences.....................................................................3-8
Dialing Options - LAN Address Types.................................................3-8
Dialing Options - ISDN Dialing Types.................................................3-9
Starting Videoconferences from the Phone Book...............................3-10
Starting Videoconferences from the Speed Dial list ...........................3-11
Starting Videoconferences by Redialing.............................................3-13
Calling Through Gateways..................................................................3-13
Verifying the Status of a Call..............................................................3-15
3.4 Ending Videoconferences....................................................................3-15
4 Network Configuration
4.1 Communication and Network Configuration.......................................4-1
Location of the 5760 VC.......................................................................4-3
LAN Connection and Registration........................................................4-4
H.323 Network Registration and Properties..........................................4-5
ISDN Switch Type ..............................................................................4-12
ISDN Phone Numbers.........................................................................4-13
SPID Numbers.....................................................................................4-14
4.2 Testing Network Configuration...........................................................4-14
LAN Status..........................................................................................4-15
ISDN Status.........................................................................................4-16
5 Video and Audio Adjustments
5.1 Adjusting the Video...............................................................................5-1
Adjusting the Camera Color Settings....................................................5-1
Monitor Configurations.........................................................................5-3
Selecting the Current Camera................................................................5-4
Controlling the Camera .........................................................................5-6
Display Modes.......................................................................................5-8
Sending and Requesting Still Images..................................................5-10
Adjusting Quality of LAN Calls .........................................................5-11
5.2 Adjusting the Audio ............................................................................5-13
Adjusting the Volume .........................................................................5-13
Choosing a Microphone ......................................................................5-14
Setting Mixing Options.......................................................................5-15
Setting Audio Options for Special Environments...............................5-17

Mitel Networks 5760 VC User’sGuide xv
Table of Contents
6 Video over IP
6.1 H.323 Recommendation ....................................................................... 6-1
Equipment............................................................................................. 6-1
Services................................................................................................. 6-1
Packet Based......................................................................................... 6-2
6.2 Conferencing Systems .......................................................................... 6-3
6.3 Multipoint Conference Units (MCUs).................................................. 6-5
6.4 Gatekeepers........................................................................................... 6-6
6.5 Gateways............................................................................................... 6-7
6.6 5700 Voice First Application................................................................ 6-8
7 Multi-Party Conferencing with Interactive Multicast
7.1 Entering an Interactive Multicast.......................................................... 7-1
7.2 Participating in an Interactive Multicast............................................... 7-2
Requesting the Floor............................................................................. 7-3
Returning the Floor............................................................................... 7-3
Sending a Message to the Chair............................................................ 7-4
8 Multi-Party Videoconferencing Through an MCU
8.1 Multipoint Control Units (MCUs)........................................................ 8-1
8.2 Joining an MCU Videoconference ...................................................... 8-2
8.3 Managing the MCU Videoconference.................................................. 8-3
Multi-party Videoconference Management in H.320 MCUs............... 8-4
9 Telephony Exchange Functions
9.1 Registering to the 5700 VFA................................................................ 9-2
9.2 Calling Other Registered Users ............................................................ 9-3
9.3 Call Exchange Services ........................................................................ 9-4
Call Forward ......................................................................................... 9-4
Call Pickup............................................................................................ 9-6
Call Transfer ......................................................................................... 9-7
Inviting Additional Parties to a Videoconference................................. 9-8
Simplified Gateway Dialing ................................................................. 9-9
Connecting to an MCU Videoconference............................................. 9-9
10 Data and Application Sharing
10.1 Setting Up Data Sharing ..................................................................... 10-2
10.2 Opening a Data Connection................................................................ 10-3

xvi Mitel Networks 5760 VC User’s Guide
Table of Contents
11 Web-Based Remote Management
11.1 Web-Based Management Features......................................................11-5
Network Configuration........................................................................11-5
Phone Book .........................................................................................11-6
Display Image......................................................................................11-7
Status Monitoring................................................................................11-9
12 Troubleshooting
12.1 System Diagnostics .............................................................................12-1
12.2 Main Unit and Standard Accessories .................................................12-4
12.3 IP Network ..........................................................................................12-5
12.4 ISDN Network.....................................................................................12-6
12.5 Data Sharing .......................................................................................12-7
A Setting Up The 5760 VC
A.1 Before Setting Up.................................................................................A-1
A.2 Setting Up the Basic Components........................................................A-1
Single and Dual TV Monitor Configurations.......................................A-1
Basic Mitel Networks 5760 VC User’sConnections............................A-2
Optional Mitel Networks 5760 VC User’sConnections.......................A-4
B Multi-language Interface
C Software Upgrade
C.1 Running the Upgrade Program.............................................................C-2
C.2 Applying the New Upgrade..................................................................C-4
C.3 Post-Upgrade Procedures ..................................................................... C-5
C.4 Installer Mode....................................................................................... C-5
C.5 Software Key Upgrade.........................................................................C-6
Index

Mitel Networks 5760 VC User’s Guide 1-1
1WELCOME TO THE 5760 VIDEO
CONFERENCE APPLIANCE
The Mitel Networks™5760 Video Conference Appliance is a set-top appliance that
operates over both IP and ISDN networks. Designed for small to medium-sized
conference rooms, it sits conveniently on top of a TV monitor. The 5760 VC is
simple to use and delivers high-quality group system performance.
1.1 5760 VC Models
The 5760 VC is available in the following models, supporting various
communication interfaces and bandwidths:
The 5760 VC models meet technical recommendations prescribed in the H.323 and
H.320 ITU-T standards for networking.
❑H.323 is the worldwide accepted standard for transmitting video, audio and
data across local-area and wide-area networks (LANs and WANs) using the
Internet Protocol (IP).
❑H.320 is the worldwide accepted standard for transmitting video, audio and
data over WANs, including narrow-band Integrated Subscriber Digital
Networks (ISDN).
LAN Model Provides a LAN connection for up to 512 Kbps
Model 1 Provides a single ISDN Basic Rate Interface (BRI)
connection at 128 Kbps and a LAN connection for up to
512 Kbps.
Model 3 Provides three ISDN BRI connection up to 384 Kbps
and LAN connection up to 512 Kbps.

Chapter 1 Welcome to the 5760 Video Conference Appliance
1-2 Mitel Networks 5760 VC User’s Guide
1.2 5760 VC Features
The 5760 VC provides several distinctive attributes and features which makes it an
ideal solution for many group videoconferencing environments:
❑Superior video and audio streaming quality
The 5760 VC includes award-winning technology and solutions for
maintaining high quality during video, audio and control transmissions. It
supports H.261 and H.263 video transmission as well as G.711, G.722 and
G.728 audio transmission. Features such as Automatic Buffering, Automatic
Lip Synch Enabling, Acoustic Echo Cancellation (AEC), Automatic Gain
Control (AGC) and Automtic Noise Suppression (ANS) provide superior
performance.
❑5700 Voice First Application Support
Mitel Networks 5700 Voice First Application provides centralized
management of an organization’s videoconferencing network. If the 5760 VC
logs into an 5700 VFA server, it receives gatekeeper services, bandwidth
management, and telephony functions, such as call forwarding, call pickup,
call transfer, ad-hoc videoconferencing, and IP-to-ISDN connection through a
gateway.
❑Quality of Service (QoS)
VCON’s PacketAssist™Architecture preserves optimum quality of your
videoconference according to available bandwidth and network traffic. The
5760 VC applies mechanisms such as IP Precedence to prioritize the video,
audio and control bits, and DiffServ to transfer packets according to the 5760
VC’s specific needs.
❑Participation in Interactive Multicast
Using Mitel Networks Interactive Multicast, all parties in the videoconference
see and hear the same video, audio, and data sharing. 5760 VC users may
temporarily receive the floor, in which their video and audio are seen by the
other parties until the floor returns to the session’s controller (Chair).
❑H.323 and H.320 Multipoint Videoconferencing
In multipoint videoconferencing through a Multipoint Control Unit (MCU),
the parties may see and switch among the video of several participants,
through functions such as Continuous Presence and Voice-Activated Switching.

Chapter 1 Welcome to the 5760 Video Conference Appliance
Mitel Networks 5760 VC User’s Guide 1-3
❑Dual Monitor Configuration
A second TV monitor may be connected to the 5760 VC. One monitor displays
the local video and the system interface, and the other monitor displays the
remote video.
❑Far End Camera Control (FECC)
If you permit, the remote party may control the positioning of your camera.
❑Data and Application Sharing
If a data connection is opened during an H.320 videoconference (over ISDN),
both parties can see and work together on the same program, and transfer files
to each other. Data sharing requires the connection of personal computers or
laptops to both parties’videoconferencing systems.
❑Remote Management Through a Web Browser
From any computer on the same network as your 5760 VC, various
configuration changes may be made. Network configuration, Phone Book
backup and restore, still image viewing, and connection status may be accessed
through Microsoft®Internet Explorer 5 or higher.
❑Multi-language Interface
The standard 5760 VC version provides menus, commands and options in
several languages.
1.3 5760 VC System Components
The 5760 VC is a complete set-top videoconferencing appliance. All the
components required for connecting and installing the 5760 VC are supplied,
according to the purchased model. In addition, optional accessories are available
for enhancing the abilities of the standard system (see “Optional Accessories
Supplied by Mitel Networks”on page 1-6). The software is preinstalled.
Package Checklist
Before setting up the 5760 VC for the first time (see “Before Setting Up”on page
A-1), carefully unpack its package. Check that the listed items are included, in
accordance with the supplied product.
If anything is missing or damaged, contact your local Mitel Networks
distributor as soon as possible.

Chapter 1 Welcome to the 5760 Video Conference Appliance
1-4 Mitel Networks 5760 VC User’s Guide
5760 VC Components
Component LAN Model 1/
Model 3
5760 VC Main Unit 44
Remote Control with 2 AAA batteries installed
ACC00036 44
Accessories Kit Box KIT00034 44
Tabletop Microphone 44
Power Supply 44
Scotchmate LOOP - PLA03010 44
Scotchmate LOOP - PLA03011 44
Communication cable (LAN/ISDN) CAB42001 4(1) 4(4)
Serial DTE (Lap Link) cable CAB42003 44
TV S-Video cable CAB72008 44
TV Composite cable CAB72009 44
Camera S-Video cable CAB90051 44
Camera Composite cable CAB72010 44
AC Power Cord 44
LAN Cross cable CAB42005 Optional Optional
5760 VC User’s Guide 44