Mitel 480 Instruction manual

Q UI CK U S E R G U I DE
Mitel 480 & 485 Handset and Voicemail
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guides-and-manuals
Issue 1
If the transfer isn’t successful, touch Cancel in the
screen to return to the original caller.
This will show the calls made , received ,and
missed . Use the scroll arrows to navigate up
and down. Press Dial when you’ve selected the
name of the person you want to call.
Whilst on a call, press Park in the screen, dial the
extension where you want to park the call (not your
own extension), and then press Park again and hang
up.
To retrieve a parked call, from the nominated
phone simply lift the receiver. From any other
phone, dial the Unpark code *12 and then the exten-
sion number of the phone where the call is parked.
If you want to pick up another user’s call, press Pick
Up in the screen, dial the ringing extension number
or group, and press Pick Up again to intercept the
call.
Whilst on a call, touch Conference, and dial the 3rd
party. Touch Consult to ring and invite the 3rd par-
ty, then Complete to join everyone together.
If you want to end a conference call, simply hang up
to leave other parties talking, or press Show in the
screen and select the party you want to drop from
the call by pressing the hang up icon by their name.
Call Handling
To make an internal call, lift the receiver and use the
dial pad to dial an extension number, and then touch
Dial in screen. If you want to make the call hands free,
dial the number without lifting the receiver, and press
Dial. Repeat these steps but press the Headset button
if you want to make the call with a headset. To end
the call, either hang up the receiver, press if hands
free, or press Hang Up in the screen if you are using a
headset.
To make an external call, repeat the relevant steps
above, ensuring that you dial ‘9’ before the phone
number.
To answer a call, either pick up the receiver, press
Answer in the screen, or press the headset button.
To call someone who is in your directory, press the
directory key, and then use the number pad to type
the 1st 3 letters of the person you want to call. Select
the correct name from the list that will then appear,
and press Dial in the screen to call them.
To place a caller on hold, press the Hold key. Press it
again to get them back.
Whilst on a call, press Transfer to put the caller on
hold, then dial the number of the person you are
transferring the caller to. Announce the caller and
press Yes in the screen or hang up when you're ready
to transfer the call. Alternatively, hang up before in-
stead of announcing, to make it a blind transfer.
Directory Dialling
Retrieve a Call
Call History
Pick Up
Hold and Transfer
Parking
Conference Calling

Call Forwarding
Select the forward state by pressing State and scroll
to select the state you require. Enter your password
and press OK. Press Call Handling, then select either
Standard, In Meeting, Out of Office, Extended Ab-
sence, or Custom. Please ensure you’ve set the state
up before selecting it. You will have to also record a
voicemail message where applicable.
To change the set up for each state, press Options,
enter the password and then press OK. Highlight Call
Handling, and press Edit in the screen. Select the
state you want to edit, press Edit again and then
make your changes.
You’ll know if your voicemail contains new messages
because you’ll hear a broken dial tone through the
handset, or the phone’s message waiting light will
flash.
To check your messages from your extension, press
Voicemail, press Call VM, enter your 6 digit password
(default is 123456), and press #.
If you are logging in for the first time, you’ll be
prompted to enter a new password and to record your
name.
To check a voicemail from Connect, click on the
voicemail tab and then the message that you want to
listen to.
To check a voicemail from another extension, press
Voicemail, and then #. You can also dial #, then #
again instead. Enter your extension, then your pass-
word, then # again.
To check your voicemail from an external phone, dial
your voicemail access number, press #, enter your
extension number, then your password, and # again.
After listening to a message, you can replay (1), save
(2), delete (3), forward (4), reply to sender (5) or
replay date and time (6). To replay all of your mes-
sages, press 3 from the Main Menu.
As a safeguard against accidental erasures, the sys-
tem will retain a deleted message for a few hours.
To listen to a deleted message, press 7 from the
Main Menu, and 7 again to begin playing them. You
can manage these messages as above (save now be-
comes restore).
If you have the relevant permission, you can assign
your extension to any phone on the system. Press
the Voicemail key on the phone you want to log on
to. Press Call VM in screen and then press # if the
handset is available or assigned to someone else (if
it’s ‘anonymous’ you will not need to press #). Enter
your extension number, then your 6 digit password.
At the main menu select 7, and then one of the
numbers from the prompts that follow. Press 3 to
reassign the extension, then 1 to assign the exten-
sion or 2 to unassign the extension. The handset will
then revert to its original extension.
Press the Options key in the screen. Enter the pass-
word 123456, or your voicemail password if you’ve
already set it up. Scroll down to highlight ‘Program
Buttons’ and select Edit. Select the button you want
to program from one of the four on the left or the
bottom two on the right. It will say ‘Call Appear-
ance’ or ‘Dial Number’ if external. Enter the exten-
sion number or a 9 and then the external number,
then the name using the key pad and select Done.
Hot Desking
Support Desk: 01392330033
[e-mail]
Customer Service: 01392315315
[e-mail]
Managing Operations (cont.)
Programming Buttons
Voicemail Operations
Notes