Mitel MIVOICE 8528 Instruction manual

MITEL 8528/8568 Quick User Guide
Provided by:

2
Feature Buttons
Feature buttons provide quick access to commonly used features. See the
following table for descriptions.
Button
Action
(Up)
(Down)
• Provides volume control for the ringer, handset, and speaker.
• Scrolls through feature options.
(Speaker)
• Activates Handsfree Mode (speakerphone).
• Activates features.
(Mute)
Temporarily turns off your microphone during a call.
(Applications)
Activates the Application menu to view system information and
adjust Contrast and Brightness settings.
(Special)
Activates features while on a call. The (Special) button does not
cancel features. To cancel features, press the Star button (*).
(Redial)
Calls the last external number dialed. You cannot redial internal
numbers.
(Hold)
• Places the current call on hold.
• Left/backspace when entering dialpad characters.
(Transfer)
• Transfers the current call.
• Right/forward when entering dialpad characters.
(Message)
• Connects to your voice mailbox and flashes to notify you of
waiting messages.
• Toggles between Alpha Mode and Numeric Mode when entering
dialpad characters.

3
ANSWERING A CALL
Lift handset or press the (Speaker) button
INCOMING CALLS –RING PATTERN
Outside calls present a long ring
Inside calls a double ring
PLACING AN INTERNAL CALL TO ANOTHER EXTENSION
Dial the extension number (you do not need to go off-hook first)
After 2 short rings, begin speaking
*Note: By default, an internal call will be over the speaker. To turn this off (so
that your extension always rings until you answer), press 319.
PLACING AN EXTERNAL CALL
Lift handset or press the (Speaker) button
Press 8for outside dial tone
Dial the telephone number
PLACING A CALL ON HOLD
With call in progress, press the red (Hold) button
To return to the caller, press the fluttering CALL button call is on
TRANSFERRING A CALL TO ANOTHER EXTENSION
With call in progress, press the (Transfer) button
Dial the extension number (or press the programmed button for that extension)
*Blind Transfer: Hang up. Call will ring through to the transferred extension.
*To announce the call: After 2 short rings, inform user of the call.
Hang up to complete the transfer.
TRANSFERRING A CALL TO A USERS VOICEMAIL BOX
With call in progress, press the VOICEMAIL button
Dial the extension number (or press the programmed button for that extension)
Hang up

4
TRANSFERRING A CALL TO AN OUTSIDE NUMBER
With call in progress, press the (Transfer) button
Press 8for outside dial tone
Dial the telephone number
Hang up
TRANSFERRING A CALL TO HOLD ON AN EXTENSION
With call in progress, press the Transfer to Hold Button or 346
Dial the extension number (or press the programmed button for that extension)
*Blind Transfer: Hang up. Call will ring through to the transferred extension.
*To announce the call: After 2 short rings, inform user of the call.
Hang up to complete the transfer.
TO RETRIEVE A CALL HOLDING or RINGING ON AN EXTENSION
From any telephone on the system, Press 4 or Pickup if Programmed
Dial the extension number where the call is holding
The held call will now be live
MUTE
Press the (Mute) button (key will light red when feature is activated)
You can hear your caller, but they cannot hear you
To un-mute –press the lit (Mute) button
CALL FORWARDING
To forward your calls to another number
Dial Forward Feature Code 355
Enter 8+the outside phone number to forward your phone to
Press Speaker to hang up
To cancel call forwarding
Dial Forward Feature Code 355
Press Speaker to hang up

5
SETTING DO-NOT-DISTURB (DND)
Press the DND button or Dial Feature Code 370
Enter the 2-digit DND code (see list of codes and messages below)
-OR-
Use the volume up/down arrows to scroll through the available messages
Press the (Speaker) key to activate the displayed message
Available DND Messages:
01 –Do Not Disturb 08 –At the Doctor 15 –With a Guest
02 –Leave a Message 09 –On a Trip 16 –Unavailable
03 –In Meeting Until _____ 10 –On Break 17 –In Conference
04 –In Meeting 11 –Out of Town ‘til _____ 18 –Away from Desk
05 –On Vacation ‘til _____ 12 –Out of Office 19 –Gone Home
06 –On Vacation 13 –Out Until _____ 20 –Out to Lunch
07 –Call Me At _____ 14 –With a Client
You can enter a custom 2nd line of text via the keypad with any DND message
Use the (Msg) button to toggle between numbers and letters
Use the (Hold) button to backspace
Use the (Transfer) to move forward a space
Use the * key for colon (:)
Use the # key for (-)
CANCEL DO-NOT-DISTURB (DND)
Press the lit DND button or Dial Feature Code 371
PROGRAMMING STATION SPEED DIALS
With handset in the cradle, press 383
Select a speed dial location, from 0 to 9
Enter in the name via the keypad (as you would on a cell phone)
(Use the (Hold) button to backspace, and the button to forward
space)
Press #
Enter 8, then the telephone number
Press # to save the entry

6
TO CALL A STATION (PERSONAL) SPEED DIAL
Press the STN SPDL button OR press 382
Enter the speed dial location (0-9)
-OR-
Use the volume up/down arrows to scroll through speed dials on the display
Press # to call the number
TO CALL A SYSTEM SPEED DIAL (Optional)
Press the SYS SPDL button OR press 381
Enter the 3-digit speed dial location (000-999)
-OR-
Use the volume bar to scroll through speed dials on the display
Press # to call the number
REDIAL
Press the redial button
The last number dialed from your phone will automatically be called (external
calls only)
MAKING A CONFERENCE CALL
You can have 6 parties, including yourself, on a conference call.
With first call in progress, press the CONF button or 50
Dial the second party (either dial inside extension number, or press 8and then
dial telephone number)
When second party answers, press the CONF button or 50
(IF THIS IS THE LAST PARTY, press CONF or 50 again to connect
everyone. Otherwise, continue to next step.)
Dial the third party.
When third party answers, press CONF + CONF to connect all parties
Or 50 + 50 to connect all parties

7
UNUSED BUTTONS
Any button that has not been programmed by our technician can be programmed as a
one-touch station speed dial button, or as a one-touch speed dial to other extensions
(which also serves as a way to see the status of that extension –it will be lit red with the
extension is busy, and flash when it is in Do-Not-Disturb).
TO PROGRAM AN UNUSED BUTTON
With handset in the cradle, press 397
Press the unused button that you would like to program
Station Speed Dial- Dial 382
Enter the speed dial location (0-9)
System Speed Dial- Dial 381
Enter the speed dial location (000-999)
Direct Station Selection- Dial the extension
(Enter the extension number that you want to appear)
Call Logs-Dial 333
(This will give you the ability to see a call history)
Headset Key-317
(This key is not necessary if you have a wireless lifter)
CHANGING YOUR RING TONE
With handset in the cradle, press 398
Press the keys on your keypad (0-9)
Each key will play a different ring tone
Press # to save when you hear a tone you like

8
VOICEMAIL
INITIALIZING YOUR MAILBOX FOR THE FIRST TIME
1. Lift handset
2. Press the VOICEMAIL button on the screen, not the message key ( )
3. Interrupt the Mitel greeting by pressing *
4. Enter your extension number
5. When the system says “Enter your password, re-enter your extension
and press #.
6. The system will prompt you to enter a new password (Suggested 5-10
digits)
7. Enter your new password, then press #
➢The system will play back new password
➢Press # to accept
8. The system will prompt you to record your name for the directory
➢At the tone, record your first and last name (callers will hear
this when they dial your name in the company directory)
➢Press # to end recording
9. The system will play back your name
➢Press # to accept
10. The system will play a mailbox introduction
➢Press # if you wish to skip this introduction
11. Press 4 1 1 to access your primary greeting
➢Record your greeting at the tone
➢Press # to end recording
➢After recording, either press 1 to replay, 3 to erase and re-
record, or # to accept your recording
Your mailbox is now setup!

9
ACCESSING YOUR MAILBOX VIA THE BUTTON
When you have new messages, your button will be flashing
When this happens, lift handset
Press the button
Enter your password then press #
*Note: This only works when the button is flashing
USING THE BUTTON TO LEAVE A MESSAGE FOR ANOTHER EXT
When calling an internal extension that is busy or in DND –
Press the button
WAIT on the line until you hear their greeting
Leave message at the tone
(If you do not wait on the line, you will be setting a callback as described above)
ACCESSING VMAIL FROM ANOTHER EXT OR IF IS NOT FLASHING
Press the Voicemail button
When the system answers, press the * key
Enter your mailbox number (your extension number)
Enter your password when prompted, then press the # key
Follow Voicemail Menus to navigate through voicemail, or listen to the system
voice prompts
FROM OUTSIDE THE OFFICE
Call your main number OR backdoor to voicemail OR your direct line
When the voicemail answers, press the * key
Enter your mailbox number (your extension number)
Enter your password when prompted, then press the # key
Follow Voicemail prompts to navigate through voicemail

10