Mitel MiVoice 6940 User manual

User Guide
Mitel 6940 IP Phone Manual
call 0800 996 1646 visit www.psu.co.ukemail [e-mail]
© PSU Technology Group, 1 Manchester Park, Cheltenham, Gloucestershire, GL51 9EJ

Mitel MiVoice 6940 IP Phone
58015142 REV04
RELEASE 1.3 USER GUIDE FOR MIVOICE BUSINESS

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL
®
). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
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Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks
Corporation (MNC) or its subsidiaries (collectively “Mitel”) or others. Use of the Trademarks is prohibited
without the express consent from Mitel. Please contact our legal department at [email protected] for
additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S.
patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer www.cmspatents.com.
Mitel MiVoice 6940 IP Phone User Guide
58015142 - November 2017
®,™ Trademark of Mitel Networks Corporation
© Copyright 2017, Mitel Networks Corporation
All rights reserved

Software License Agreement
1
Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable,
non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely
with the Equipment for which the Software was intended. This Product may integrate programs,
licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These
programs are confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the jurisdiction of
the Customer. In addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to
any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and
restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in
object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or
reduce to electronic medium or machine readable form or language, derive source code without the
express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the
Software to third parties. All Software furnished hereunder (whether or not part of firmware), including
all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to
the terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the
terms and conditions contained herein. Removal or modification of trademarks, copyright notices,
logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this license. If this Agreement
is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller
all licensed software and other confidential or proprietary information of Seller. In no event shall
Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation,
damages for loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the software,
even if Seller has been advised of the possibility of such damages.

Mitel MiVoice 6940 IP Phone User Guide
2
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cleaning the Mitel MiVoice 6940 IP phone touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Input methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enabling Bluetooth functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Pairing a Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Forgetting a Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Disconnecting a connected Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Renaming a paired Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Connecting to a different or disconnected Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Table of Contents
3
Config Teleworker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
TCP DUMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
DHCP Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Connecting to a Wi-Fi network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configuring and using programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
PKM LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Mobile Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Float Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Receiving calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Ending a conference and transferring remaining parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Managing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
General functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Mitel MiVoice 6940 IP Phone User Guide
4
Personal folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Corporate and Mobile folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Deleting entries from the Call History application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Copying entries to the Personal folder in the Contacts application . . . . . . . . . . . . . . . . . . . . . . . 93
Missed calls indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Visual voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Enabling voicemail application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Logging into your voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Logging out of your voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Playing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Deleting a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Saving a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Sending voicemail to a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adding voicemail number to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Emailing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Syncing mobile call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Viewing mobile call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Viewing mobile missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Viewing details of a mobile call history or missed call entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Updating mobile call history and missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Dialing a mobile phone call history entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Adding an entry to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Deleting mobile call history and missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Answering an incoming mobile call using your Mitel MiVoice 6940 IP phone . . . . . . . . . . . . . . . . 115
Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6940 IP phone
116
Additional features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Mitel M695 Programmable Key Module (PKM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Mitel Cordless Bluetooth Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
LED indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Table of Contents
5
Alerting tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Powering on/off the Bluetooth cordless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Mitel Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Charging the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Upgrading the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Check the battery level and firmware version of the Integrated DECT Headset . . . . . . . . . . . . 129
LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Replacing the Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
USB headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Mitel MiVoice 6940 IP Phone User Guide
6
Welcome
The Mitel MiVoice 6940 IP phone is a top-of-the-line executive phone with a large
high-resolution touch display that delivers graphically rich applications. As a full-feature
enterprise-class phone, the Mitel MiVoice 6940 IP phone provides 96 programmable
self-labeling keys and six intuitive state sensitive softkeys.
The Mitel MiVoice 6940 IP phone features superior sound quality with a cordless Bluetooth
handset featuring enhanced audio capabilities, a speakerphone that utilizes advanced audio
processing to achieve richer and clearer handsfree conversations, and native Bluetooth and
USB headset functionality.
The 6940 IPphone supports MobileLink, a feature that provides seamless mobile integration
using Bluetooth wireless technology. MobileLink highlights include the ability to:
• Answer a mobile phone call using your Mitel MiVoice 6940 IP phone.
• Effortlessly move mobile call audio between the Mitel MiVoice 6940 IP phone and your
mobile phone.
• Sync your mobile phone’s contact list with your Mitel MiVoice 6940 IP phone.
Accommodating today’s highspeed networks through dual Gigabit Ethernet ports, the Mitel
MiVoice 6940 IP phone also offers plenty of support for Mitel and third-party peripherals and
has an environmentally efficient PoE class 3 rating. The Mitel MiVoice 6940 IP phone is one
of the most advanced desktop IP phones available on the market today and is ideal for any
enterprise executive or manager, Teleworker, and Contact Center employee.
The 6940 IP phone is compatible with the MiVoice Business phone system.
About this guide
This guide explains how to use the basic features of your new Mitel MiVoice 6940 IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many
features on this phone. Contact your System Administrator to find out which features and services
are available to you on your phone system.
Supporting documentation
To access phone and system-specific documentation:
1. Log in to Mitel Connect.
2. In the left-hand menu, click Mitel OnLine.
3. Click Product Documentation under the Support section.
4. Select PDF Guides and Online Help under the End User Documents drop-down menu.
5. In the left-hand menu, navigate to Telephones.

Welcome
7
Phone features
Feature highlights include:
• 7" WVGA (800x480) color TFT capacitive touch-screen LCD display with brightness controls
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
• Embedded Bluetooth 4.0
• USB 2.0 port (500mA maximum)
• Cordless Bluetooth handset
• Enhanced wideband, full-duplex speakerphone for handsfree calls
• Extensive support for peripherals and modules: Mitel S720 Bluetooth Speakerphone, Mitel
Cordless Bluetooth Handset, Mitel Integrated DECT, USB, and Bluetooth headsets, M695 Color
Programmable Key (PKM) modules, and Mitel Wireless LAN Adapter
• AC power adapter (sold separately)
• 96 programmable, multi-function, self-labeling keys and six intuitive state sensitive softkeys
• MobileLink support - seamless mobile integration using Bluetooth wireless technology
Installation and setup
Please refer to the Mitel MiVoice 6940 IP Phone Installation Guide included with your phone for
basic installation and physical setup information.
Cleaning the Mitel MiVoice 6940 IP phone touchscreen
Repeated use of the Mitel MiVoice 6940 IP phone may lead to a dirty screen. To clean the phone’s
screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth
made of microfiber suede (preferably one without sewn hems or similar characteristics that would
scratch the surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning,
or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use
just a little water on the cloth. Too much moisture can cause damage to your phone that could be
permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using
too much water on the cloth.
Some rules to follow when cleaning your screen include:
• Do not use any sharp objects including your fingernail.
• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point
pen or a screw driver.
• Do not use any type of cleansers including abrasive cleansers.
• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
• Do not spray any type of cleaner directly on the phone’s screen.

Mitel MiVoice 6940 IP Phone User Guide
8
• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
• If using a damp cloth, disconnect power to the phone before wiping the screen.
To clean your Mitel MiVoice 6940 IP phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For
stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring
out until it is just damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the
screen. You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few
minutes.
6. Reconnect power to your phone.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortable to use a headset. See “Accessory support”
on page 122 for more information on headsets.
Protect your hearing
Your Mitel MiVoice 6940 IP phone has a control for adjusting the volume of the handset, headset,
and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel MiVoice 6940 IP phone supports two viewing angles (30° and 60°). Adjust
the stand to suit your viewing preference. For instructions on how to adjust the stand, see the
Mitel
MiVoice 6940 IP Phone Installation Guide.
CAUTION:
Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm
the touchscreen surface and potentially cause transparent conductive film cracks in the screen.
Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends
the life of your phone’s touchscreen.

Phone keys
9
Phone keys
Key panel
The following sections describe the various Mitel MiVoice 6940 IP phone key functions and how
they can help you make and manage your calls and caller information.
a
Goodbye Key
o
Dialpad
d
Hold Key
q
Bluetooth Cordless Handset
e
Message Waiting Indicator (MWI)
r
Contacts Key
f
Mute Key
s
Redial Key
g
Speaker/Headset Key
t
Call History Key
h
State-Sensitive Softkeys
u
Settings Key
i
Volume Control
w
Speaker
j
Programmable Keys
y
Voicemail Key
k
LCD Touchscreen
q
w
e
r
t
y
u
o
a
s
d
f
g
i
h
k
j

Mitel MiVoice 6940 IP Phone User Guide
10
Key description
The following table describes the keys on the Mitel MiVoice 6940 IP phone:
Key Description
Contacts key - Displays a list of your contacts.
For more information, see “Contacts”
on page 74 .
Call History key - Displays a list of your missed, outgoing, and answered calls.
For more information, see “Call History”
on page 88.
Voicemail key - Provides access to your voicemail service (if configured).
For more information, see “Voicemail”
on page 95.
Settings key - Provides services and settings that allow you to customize your
phone.
For more information, see “Customizing your phone”
on page 20.
Volume controls - Adjusts the volume for the ringer, handset, headset, and
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the audio
device being used (handset, headset, or speaker).
Goodbye key - Ends an active call. The Goodbye key also exits an open list
(such as Call History) and menus (such as the Settings menu) without saving
changes.
Redial key - Displays a list of your previously dialed calls. Pressing the Redialkey
twice redials the last dialed number displayed on the Home screen.
For more information, see “Redialing a number”
on page 66.
Hold key - Places an active call on hold. To retrieve a held call, tap the applicable
Line key.
For more information, see “Placing a call on hold”
on page 69.
Mute key - Mutes the microphone so that your caller cannot hear you (the LED
beside the key turns on when the microphone is on mute).
For more information, see “Muting the microphone”
on page 69.
Speaker/Headset key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
For more information, see “Audio Path”
on page 39.

Phone keys
11
Input methods
Dialpad keys
The Mitel MiVoice 6940 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key.
Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone
number to make a call (see “Making calls” on page 65) and to press keys requested by an Interactive
Voice Response (IVR) system. The basic inputs for the Mitel MiVoice 6940 IP phone dialpad includes
the following:
Dialpad Key Description
0 Dials 0
1 Dials 1
2 ABC Dials 2
When entering text, this key enters Awith one press, Bwith two presses, and Cwith
three presses.
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith
three presses.
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith
three presses.
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith
three presses.
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and Owith
three presses.
7 PQRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith
three presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith
three presses.
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith
three presses, and Zwith four presses.

Mitel MiVoice 6940 IP Phone User Guide
12
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on
one's nationality or personal preference. These can be used for special functions such as accessing
advanced services. The star key and pound key functions are dependent on your call server’s feature
availability. Contact your System Administrator for more information about available functions using
these keys.
When entering characters in the various
Settings menus or in different applications (for example,
when adding a contact to your
Contacts application), advanced characters can be entered using
the dialpad keys.
The following tables identifies the characters that you can use and the order in which they are
accessible.
Key Uppercase Characters Lowercase Characters
00+0+
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
8TUV8tuv8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @

Phone keys
13
On-screen keyboard
In addition to the Mitel MiVoice 6940 IP phone’s dialpad keys, an on-screen international keyboard
is available for character input. The on-screen international keyboard automatically displays in
various applications when character input is required.
The lower case layout of the on-screen international keyboard is as follows:
The upper case layout of the on-screen international keyboard is as follows:
The numeric layout of the on-screen international keyboard is as follows:

Mitel MiVoice 6940 IP Phone User Guide
14
Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and
secondary characters. The diacritical and secondary characters available for the on-screen
international keyboard include:
Press and hold Available diacritics/secondary characters
e èéêëēĕė
u ùúûü
i ìíîïīį
o òóôõöœø
a àáâãäåæā
cçćč
lƚ
nñń
yÿ
sß
!¡
?¿
$€£
({[<
)}]>
`~
=+
/|\
-_

Getting started
15
Getting started
The Mitel MiVoice 6940 IP phone must be set up and be configured by the System Administrator
prior to its first use.
UI overview
Navigation
UI navigation is performed using the LCD touchscreen:
• Press and hold a programmable key to configure the programmable key (see “Configuring and
using programmable keys” on page 54 for more information).
• Swipe left and right in the programmable key area to switch programmable key pages.
• Swipe up and down in the various settings menus as well as the
Contacts and Call History
applications to scroll through the respective list of values, contacts, and entries.
• Tap an item on screen to select the item or perform an action.
Home screen
When the phone has successfully booted up and connected to the network, the phone displays the
Home screen. The Home screen shows the date and time along with your number and last dialed
number. It is the default screen displayed when the phone is in an idle state.
Notes:
1.
Your System Administrator should have configured your number and any other administrative
features required. If your number does not display on the screen, contact your System
Administrator.
2. Avatars are only available if set up by your System Administrator. If avatars are not available,
contact’s initials (if available) or a generic avatar is displayed.
Date and Time
Your Number
Last Dialed
Number

Mitel MiVoice 6940 IP Phone User Guide
16
Phone and network status indicators
There are icons that display on the phone to indicate the status of the phone and network. These
icons display on the upper right corner of the
Home screen.
Status indicators

Getting started
17
The following table identifies and describes the phone and network status indicators on the Home
screen.
Icon Description
Network Connected - The Network Connected icon displays on the Home screen when the
phone is connected to the MiVoice Business call server.
Attempting Network Connection - The Attempting Network Connection icon displays on the
Home screen when the phone is attempting to connect to the MiVoice Business call server.
Network Disconnected - The Network Disconnected icon displays on the Home screen when
the phone loses connection to the MiVoice Business call server.
If this icon is displayed and you are using an AC adapter for power, check that the Ethernet cable
is tightly connected to the phone and to the network device port. The phone should automatically
detect when it is reconnected and attempt to connect to the network. If this does not resolve the
issue, check with your System or Network Administrator for assistance.
Bluetooth Enabled - The Bluetooth Enabled icon displays on the Home screen when Bluetooth
functionality has been turned on.
For more information on Bluetooth functionality, see
“Bluetooth” on page 29.
Headset Connected - The Headset Connected icon displays on the Home screen when a
headset (Integrated DECT Headset, Bluetooth, or USB) connection has been detected.
For more information on headset functionality, see “Bluetooth” on page 29 and “Mitel Integrated
DECT Headset” on page 127.
Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen
when a mobile phone connection has been detected.
For more information on mobile integration features, see
“Bluetooth” on page 29.
Speakerphone Connected - The Speakerphone Connected icon displays on the on the Home
screen when a speakerphone connection has been detected.
For more information on mobile integration features, see
“Bluetooth” on page 29.
Call Forward Always - The Call Forward Always icon displays on the Home screen when the
Call Forward feature is enabled using the "Always" condition (as opposed to the "Busy" and "No
Answer" conditions).
For more information on the Call Forward feature, see “Call Forward” on page 26.
Missed Calls - The Missed Calls icon displays on the Home screen only when incoming calls
have not been received. The number in the red badge indicates how many calls were missed. To
access a list of your missed calls, press the (Call History) key.
For more information on missed calls, see “Missed calls indicator” on page 94.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND
feature is enabled. When DND is enabled, callers calling into the phone may hear a DND signal
and a "Do Not Disturb" message is displayed on their phones, depending on the setting in the
System Administrator Tool.
For more information on the DND feature, see “Do Not Disturb”
on page 58.
Hotdesk User - The Hotdesk User icon displays on the Home screen when you log in using your
hotdesk account.
Voicemail - The Voicemail icon displays on the Home screen only if you have new messages
waiting. To access your voicemail messages, press the (Voicemail) key.
For more information on voicemail functionality, see “Voicemail”
on page 95.