Mitel Mitel 5330 Service manual

SIP USER and ADMINISTRATOR GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
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Corporation.
TRADEMARKS
Mitel is a trademark of Mitel Networks Corporation.
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Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Mitel 5330/5340 IP Phones - SIP User and Administrator Guide
April 2007
®,™ Trademark of Mitel Networks Corporation
© Copyright 2007, Mitel Networks Corporation
All rights reserved

5330/5340 IP Phone SIP User and Administrator Guide
TABLE OF CONTENTS
GETTING STARTED............................................................................................1
SIP User Accounts and Passwords...............................................................................1
SIP Administrative Mode ...............................................................................................1
About your SIP Phone ...................................................................................................1
Using Your Default Phone Window And Keys...............................................................5
Call Encryption Indicator................................................................................................6
Accessories for Your Phone..........................................................................................6
Headsets ...................................................................................................................................6
SUPPORTING DOCUMENTATION .....................................................................7
Accessing the Web Configuration Tool Online Help......................................................7
Accessing Other Documentation ...................................................................................7
CUSTOMIZING YOUR PHONE............................................................................8
Settings Key Menu Interface..........................................................................................8
Web Configuration Tool.................................................................................................8
Web Configuration Tool Accounts and Passwords...................................................................8
Accessing the Web Configuration Tool.....................................................................................9
Selecting Menu Options.................................................................................................9
Entering Numbers and Letters.......................................................................................9
Ringer Volume Control ................................................................................................10
Handset Volume Control..............................................................................................10
Speaker Volume Control..............................................................................................10
Display Language........................................................................................................10
PERSONAL KEYS.............................................................................................11
Line Keys.....................................................................................................................11
Pre-assigned Personal Keys .......................................................................................11
Program a Speed Dial Key ..........................................................................................12
Delete a Speed Dial Key..............................................................................................13
Editing Speed Dial Numbers and Labels.....................................................................13
MAKING AND ANSWERING CALLS ................................................................14
Dial by Number........................................................................................................................14
Dial by Name...........................................................................................................................14
Dial by SIP URL or IP Address ...............................................................................................14
Dial by Phone Book Entry .......................................................................................................14
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5330/5340 IP Phone SIP User and Administrator Guide
Dial by Call Logs Entry............................................................................................................15
Redial ......................................................................................................................................15
Answering Calls...........................................................................................................15
Answer a Call ..........................................................................................................................15
Auto Answer............................................................................................................................15
Answer a Call Waiting.............................................................................................................16
Calling and Called Party Display.............................................................................................16
CALL HANDLING ..............................................................................................17
Hold .............................................................................................................................17
Hold a Call...............................................................................................................................17
Retrieve a Call from Hold........................................................................................................17
Change On-Hold Settings .......................................................................................................17
Call Forward ................................................................................................................17
Program Call Forward.............................................................................................................17
Enable/Disable Call Forward...................................................................................................18
Call Transfer ................................................................................................................18
Transfer a Call to an Unconnected Third Party.......................................................................18
Transfer a Call to a Third Party Already on Hold....................................................................19
Conference Call (Three-Way)......................................................................................19
Add a Third Party to a Call in Progress...................................................................................19
Add a Party On Hold to a Call in Progress..............................................................................19
Leave a Conference Call.........................................................................................................19
Return to a Conference Call After Accepting an Outside Caller.............................................19
Messages - Advisory ...................................................................................................20
Create an Advisory Message..................................................................................................20
Enable/Disable your Advisory Message..................................................................................20
Messaging – Voice Mail...............................................................................................20
Access your Voice Mail Messages..........................................................................................20
USING ADVANCED FEATURES.......................................................................21
Do Not Disturb.............................................................................................................21
Enable/Disable Do Not Disturb Using the Phone....................................................................21
Using a Do Not Disturb Key for Quick Enable/Disable ...........................................................21
Call Logs......................................................................................................................21
View a Call Log Entry..............................................................................................................21
Delete a Call Log Entry ...........................................................................................................22
Call a Call Logs Entry..............................................................................................................22
Handset, Handsfree and Headset Modes....................................................................22
Switch between Handset and Handsfree................................................................................22
Switch between Handset and Headset...................................................................................22
Switch between Headset and Handsfree................................................................................23
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5330/5340 IP Phone SIP User and Administrator Guide
Muting a Call................................................................................................................23
Phone Book.................................................................................................................23
Create a Phone Book Entry ....................................................................................................23
Modify a Phone Book Entry.....................................................................................................23
Delete a Phone Book Entry.....................................................................................................24
Call a Phone Book Entry.........................................................................................................24
RSS Feed....................................................................................................................24
Shared Lines and Keys................................................................................................24
Shared Line Programming Requirements:..............................................................................25
Programming Shared Line Keys .............................................................................................25
Line Key Status.......................................................................................................................25
Time and Date.............................................................................................................25
Change the Time and Date.....................................................................................................26
Call Forking..................................................................................................................26
ADMINISTRATOR TOOLS ................................................................................27
SIP Administrator Phone Passwords...........................................................................27
Change Phone Passwords......................................................................................................27
SIP User Accounts.......................................................................................................27
Configure/Modify a SIP User account.....................................................................................27
View Prime User Name...........................................................................................................27
Device Parameters ......................................................................................................28
Access Protocols.........................................................................................................28
Enable/Disable Protocols........................................................................................................28
Network Settings..........................................................................................................29
View the IP and MAC Addresses............................................................................................29
Modifying Network Settings.....................................................................................................29
Upgrade the Phone’s Firmware...................................................................................29
View the Firmware Version .....................................................................................................30
Upgrading the Firmware..........................................................................................................30
Automating Firmware Upgrades .............................................................................................30
SRTP Call Encryption Indicator ...................................................................................31
Using SIP Enhanced Mode..........................................................................................31
Line Types...............................................................................................................................31
Voice Mail....................................................................................................................31
Configuring Voice Mail ............................................................................................................31
Adjust for Daylight Savings Time.................................................................................32
Additional Settings.......................................................................................................32
Configuration Files ..................................................................................................................32
Hot Line...................................................................................................................................32
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5330/5340 IP Phone SIP User and Administrator Guide
Media Configuration................................................................................................................32
Main Program and Boot Program Configuration Options ............................................32
SPECIFICATIONS..............................................................................................32
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5330/5340 IP Phone SIP User and Administrator Guide
Getting Started
In SIP mode, the Mitel®5330 and 5340 IP Phones manage their own call states and features. SIP
uses the Internet to connect your phone to other SIP phones. To make a call you can dial by SIP
URL or by IP address. You can also make calls to phones on the Public Switched Telephone
Network (PSTN), or “regular”, phone network. If you have an account with a SIP Service Provider,
you can also dial by user ID (Identification) name or extension number.
In SIP Enhanced mode, your 5330 or 5340 IP Phone becomes a dedicated SIP phone with
advanced features like shared lines: Bridged Line Appearances (BLA) in Sylantro environments
and Shared Call Appearances (SCA) in Broadsoft environments. For more information about SIP
Enhanced mode, refer to Administrator Tools on page 27.
For information about programming features on your SIP-supported phone, refer to this guide and
to the Web Configuration Tool online Help (see Supporting Documentation on page 7).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators. You
need a SIP User account in order to
•Register your phone with your SIP Service Provider
•Make calls by dialing a user ID name or extension number
•Access the Web Configuration Tool
If you do not have a SIP user account, you can use your phone with limited access to some SIP
features and functionality (for example, you will not be able to dial by user ID name or extension
number.).
SIP Administrative Mode
Administrators need an administrator user account and password to
•Modify network configuration settings and SIP Service Provider information
•Access SIP setting menus through the phone’s Settings Key interface and Web
Configuration Tool Administrator pages.
See Administrator Tools on page 27 for more information.
About your SIP Phone
The Mitel 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class
telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable
multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for one-
touch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers.
For more key and feature information, see Elements of Your Phone on page 3.
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5330/5340 IP Phone SIP User and Administrator Guide
Figure 1. The 5330 SIP Phone
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5330/5340 IP Phone SIP User and Administrator Guide
Figure 2. The 5340 SIP Phone
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in selecting and
using phone features.
2) Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
3) Volume, Speaker
and Mute Controls Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer, handset, and
handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your phone's
handset, headset or handsfree microphone off during a call.
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5330/5340 IP Phone SIP User and Administrator Guide
Feature Function
4) Fixed Function Keys Give you access to the following phone functions:
(SETTINGS) : provides access to menus for your phone's additional
features.
(CANCEL) : ends a call when pressed during the call, and, when you are
programming the phone, eliminates any input and returns to the previous menu
level.
(REDIAL) : calls the last number dialed.
(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or establishes a three-party
conference call.
(MESSAGE) : provides access to your voice mailbox and flashes to notify
you of messages waiting in your voice mailbox. Note : The Ring/Message
indicator also flashes when messages are waiting.
5) Keypad Use to dial.
6) Navigation Page
Keys Use to display additional pages of information. The 5330 has two page navigation keys: Back and Next. The 5340 has three page navigation keys:
Back, Next, and Home.
7) Programmable
Feature Keys and
Softkeys
Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can be
programmed as Speed Dial keys, feature keys, or line appearance keys,
according to your communication needs. On your home page, the two bottom
right feature keys are always your Prime Line keys on a 5340 IP Phone; and the
two bottom left feature keys are always your Prime Line keys on the 5330 IP
Phone. The top three keys on each side are softkeys.
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not need
to use the handset.
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5330/5340 IP Phone SIP User and Administrator Guide
Using Your Default Phone Window And Keys
The 5330 and 5340 IP Phone default phone windows and keys are shown and described below.
The Phone window provides access to programmable keys and the main phone interface.
5330 and 5340 IP Phone Windows
5330 and 5340 IP Phone Default Window and Keys
Feature Function
Softkeys Provide prompts in most phone applications. These are non-programmable
feature keys that are specific to the application or state of the set. The 5330
provides three softkeys and the 5340 provides six softkeys.
Programmable Keys Launch specific call control features. Use the Settings key to program these
keys. The 5340 provides 16 programmable keys per page (a maximum of 46
programmable keys plus the Prime Line keys). The 5330 provides 8 per page (a
maximum of 22 programmable keys plus the Prime Line keys).
Page Navigation Keys Display additional pages of information. The 5330 has two page navigation keys:
Back and Next,while the 5340 has three page navigation keys: Back, Next, and
Home.
Status Line Displays time and date.
Information Area Provides information about the current state of the set. For example, if Do Not
Disturb is enabled, the message *DND ON* appears here. This area also
displays the RSS feed, if programmed.
Footer Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators and numbers of items.
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5330/5340 IP Phone SIP User and Administrator Guide
Call Encryption Indicator
The 5330 and 5340 IP Phones automatically provide Secure Real-time Transport Protocol
(SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call”
icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which
all connected parties support SRTP. An “unsecured call” icon (open padlock) appears on the
display when the call connection is not secured (the connected party or parties do not support
SRTP encryption). For an icon to appear, SRTP must be enabled. Your Administrator enables
SRTP on your phone.
Note: The padlock icon appears only when you are speaking to a party; it does not appear if you
receive a busy signal.
Accessories for Your Phone
Headsets
The 5330 and 5340 IP Phones support Mitel-approved headsets with a Feature Control Switch.
Install the headset only in the dedicated headset jack on the back of the phone. Installation
disables your handset microphone. Disconnecting the headset at the jack or at the quick-
disconnect plug restores handset operation.
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5330/5340 IP Phone SIP User and Administrator Guide
Supporting Documentation
Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration
Tool on page 9).
2. Scroll to the bottom of the page.
3. In the left pane, under Support, click Help. The Help system opens, presenting links to
the User Web Configuration Tool online Help and to this guide.
Note: If you have administrative privileges, you will have access to both the User and the
Administrator Web Configuration Tool online Help systems.
Accessing Other Documentation
To access other Mitel phone and peripheral documentation:
1. In your browser, go to www.mitel.com
2. Move your mouse pointer over Support and Services, and then click Documentation
Library.
3. From the drop-down list, select Guides and then click the User Guides link.
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5330/5340 IP Phone SIP User and Administrator Guide
Customizing Your Phone
To customize and use your phone features, use either of the following two interfaces:
•Settings Key Menu Interface
•Web Configuration Tool
Settings Key Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s Settings menu
interface provides access to additional features.
To access the Settings menu interface, press the blue Settings key, .
Web Configuration Tool
The Web Configuration Tool is an optional tool that you can use in addition to your phone to
make calls and to personalize and modify your phone settings.
With a SIP user account, you can access the Web Configuration from any personal computer
(PC) connected to the Internet and running a web browser that is either
•Netscape Navigator 4.8 or later
•Internet Explorer 4 or later
•Any equivalent browser
Note: If your network is protected by a firewall, you may not be able to access your phone using
the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a SIP User or SIP Administrator account to access the tool. Your account
determines the type of web configuration pages you can access when you log in.
Your Administrator may change the default user name and password settings. If necessary,
obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Names and Passwords
Default User Name Default Password
(5330 IP Phone) Default Password (5340 IP Phone)
User user hello hello
Note: For Administrator default user name and password, see Administrator Tools on page 27.
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5330/5340 IP Phone SIP User and Administrator Guide
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone, do the following to obtain your phone’s IP address:
•Press Settings
•Press the Line 1 (Prime Line) key. Your phone’s IP address appears in the
Information area.
•Write down the IP address, and then press Settings to return to the default
display.
2. On your PC, launch your browser.
3. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
4. In the appropriate fields, enter your Web Configuration Tool user name and password.
5. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 27 for administrative
options.
Note: If you need help programming features, access the online help system in the Web
Configuration Tool (see Accessing the Web Configuration Tool Online Help on page 7).
Selecting Menu Options
On the 5330 and 5340 IP Phones, press the corresponding softkeys to select menu items on the
display.
Entering Numbers and Letters
Depending on the context, the 5330/5340 IP Phone’s keypad allows you to enter only numbers,
or numbers, letters, and some special characters. You can dial
•Extension numbers
•Phone numbers (PSTN numbers)
•IP addresses
•SIP URLs
•User ID names
Letters correspond to those on the keypad, and characters to Table 2 below. A flashing cursor
indicates the position of the character you are entering. The cursor automatically advances after
one second, or when you press a different keypad key.
To enter letters and special characters:
•Rapidly press the appropriate number key until the desired character appears on the
display.
To enter an uppercase letter:
•Press (UP) before entering the letter. Press (DOWN) to return to lowercase
mode.
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5330/5340 IP Phone SIP User and Administrator Guide
To delete the character last entered:
•Press the <−− softkey.
Table 2: Letter and Character Entry
Press
Dial Pad
Key Once Twice 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times
1 1 space ? ! ~ |
2 2 a b c
3 3 d e f
4 4 g h i
5 5 j k l
6 6 m n o
7 7 p q r s
8 8 t u v
9 9 w x y z
0 0 + & % $ \ “
* * . = : / ; , – _
# # @ ( ) [ ] < >
Ringer Volume Control
To adjust the ringer volume control:
•When the phone is ringing, press (UP) or (DOWN)
Handset Volume Control
To adjust handset volume:
•When the handset is in use, press (UP) or (DOWN)
Speaker Volume Control
•When on a handsfree call, press (UP) or (DOWN)
Display Contrast Control
To adjust display contrast:
•When the phone is idle, press (UP) or (DOWN)
Display Language
Your Administrator sets the display language using the Administrator Web Configuration Tool.
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5330/5340 IP Phone SIP User and Administrator Guide
Personal Keys
Personal keys provide one-touch access to the following features:
•Speed Dial (Memory Keys)
•Shared Lines
•Line Keys
•Call Logs
•Phonebook
•Forwarding
•Do Not Disturb
•Advisory Message
•Headset On/Off
•RSS Feed
You can program any Personal key that isn’t a prime line key. For example, you can program a
Speed Dial key for one-touch dialing. You can also view, modify, or delete the information
programmed on any Personal key except Line 1 and Line 2.
Note: You cannot change your Personal key settings while on a call.
For key programming settings, instructions, and phone layouts, refer to the About the Key
Programming Page topic in the Advanced Features section of the Web Configuration tool online
help.
For information about programming shared line keys, see Shared Lines and Keys on page 24.
Line Keys
Line keys allow you to make and answer calls according to line or caller information. The 5330
and 5340 IP Phones have four Line keys. If one line is busy, incoming calls are received on the
next available Line key. Each phone has a pre-assigned Prime Line (Line 1) key.
Pre-assigned Personal Keys
Your SIP phone has the following pre-assigned personal keys on the Page 1 display:
Key Location
Pre-assigned Value 5330 IP Phone15340 IP Phone2
Line Keys
(1 = Prime Line) Keys 1 - 4
Keys 1 - 4 (right)
Headset on/off Key 6 Key 6 (left)
Advisory Message Key 7 Key 7 (left)
Call Logs Key 8 Key 8 (left)
1. On the 5330 IP Phone, count from the bottom to top on the single row of keys.
2. On the 5340 IP Phone, count from the bottom to top on both rows of keys.
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5330/5340 IP Phone SIP User and Administrator Guide
Program a Speed Dial Key
To program a Personal key as a Speed Dial key:
1. Press Settings , and then press >> until PROGRAM MEMORY KEYS? appears.
2. Press OK. SELECT A KEY appears.
3. Press the Personal key you want to program. If the key has been previously
programmed, the programmed information appears. If the key is not programmed,
UNUSED KEY appears.
4. Do one of the following:
•If the selected key is currently programmed as a Speed Dial key and you want to
replace the current programming, do one of the following:
•To replace the current name AND label, press Delete. ENTER NUMBER
appears.
•To replace the number and keep the label, press Edit. ENTER NUMBER
appears.
•If the selected key is currently programmed as a different feature, MDFY TO
SPEEDIALKEY appears. If you want to reprogram the key as a Speed Dial key,
press Yes. ENTER NUMBER appears. (To exit and select a different key, press No.)
•If the selected key is not currently programmed, press Add New.ENTER NUMBER
appears.
5. Do one of the following:
•If you want to enter a name, press Name.
•If you want to enter a SIP URL or an IP address, press URL. Press <−− to delete
characters.
6. Enter the destination Number, Name, or URL. The key is automatically labeled with the
information you have entered.
7. Press Save. KEY SAVED appears.
8. Press OK. PROGRAM MEMORY KEYS? appears.
9. Do one of the following:
•To program additional Speed Dials, press OK.
•To return to the default display, press Settings .
Note: If the number you are calling requires an intermediate Long Distance Carrier number to be
dialed before the phone number,you can program a Speed Dial number for the Carrier. After
pressing the Speed Dial number for the carrier, press the Speed Dial number for the party you
are calling.
Note: If the Speed Dial number you want to program requires pauses (for example, if you
normally dial a main number, wait for a prompt, and then dial an extension) you can program
them into a Speed Dial key by entering a comma to represent a one-second pause. For example,
to dial main number 592-2122 and then enter extension 111 after a 3-second pause, program a
Speed Dial number as follows: 5922122,,,111
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5330/5340 IP Phone SIP User and Administrator Guide
Delete a Speed Dial Key
To delete a Speed Dial key:
1. Press Settings , and then press >> until PROGRAM MEMORY KEYS? appears.
2. Press OK. SELECT A KEY appears.
3. Press the Personal key you want to delete. The associated programming appears.
4. Press Delete.
5. Press Yes. UNUSED KEY appears.
6. Do one of the following:
•To return to the Features menu, press Exit.
•To return to the default display, press Settings .
Editing Speed Dial Numbers and Labels
Speed dial labels are automatically applied during initial programming. If a speed dial number is
edited, however, the label will not change. To edit both the Speed Dial number and the label from
the phone, delete the Speed Dial key to clear the key and label, and then enter the new Speed
Dial number/URL.
You can edit feature key labels (including Prime Line key labels) at any time using the Key
Programming page of the Web Configuration Tool.
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5330/5340 IP Phone SIP User and Administrator Guide
Making And Answering Calls
You can make and receive calls using the handset, headset or handsfree speaker. You can dial
by extension number or phone number, user ID name, or SIP URL. You can also dial a Call Logs
or Phonebook entry.
If you are registered with a SIP Service Provider and want to dial a “regular” phone number, your
SIP Service Provider must provide access to the PSTN. To dial a SIP user name or extension
number, you must be registered with a SIP Service Provider. For more information, contact your
Administrator.
Dial by Number
1. Lift the handset (optional).
2. If you want to use a line other than Line 1, press a Line key.
3. Do one of the following:
•Dial the number.
•Press a Speed Dial key.
•Press (REDIAL).
Dial by Name
To dial by a user ID name, you must be registered with a SIP Service Provider.
1. Lift the handset.
2. Press Name.
3. Enter the Name of the party you want to call.
Note: If the name has more than 20 characters, only the last 20 characters appear on the
display.
4. Press Dial.
Dial by SIP URL or IP Address
1. Lift the handset (optional).
2. Press URL, then enter the SIP URL or IP address of the party you want to call.
Note: If the SIP URL exceeds 20 characters, only the last 20 characters appear.
3. Press Dial.
Dial by Phone Book Entry
1. Press Settings , and then press >> until PHONE BOOK? appears.
2. Press OK. PHONE BOOK <number of items> appears on the display.
3. Press (UP) and (DOWN) to navigate to the entry you want to call.
4. Press Dial.
5. Lift the handset (optional).
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