Mitel 6863i User manual

Release 4.0.0 SP2, 2901-002
© Copyright 2015, Mitel Networks Corporation. All Rights Reserved.
Clearspan and the Mitel word and logo are trademarks of Mitel Networks Corporation.
QUICK REFERENCE GUIDE
QUICK REFERENCE GUIDE
MITEL®6863i SIP IP PHONE
FOR CLEARSPAN®
PLACING A CALL
1. If desired, take the phone off-hook by lifting the
handset. You can also press any Line key, or simply
start dialing to use speakerphone.
2. If you lifted the handset or pressed a Line key, enter
the number you wish to call at the dial tone.
3. After you dial the number, the call is placed and you
hear the ringback tone.
If you can’t make calls to certain area codes, check with
your administrator for any restrictions or dialing prefixes.
PLACING CALLS ON HOLD
PLACE A CALL ON HOLD
Press the key on the phone while on an active call.
The timer runs and the Line and MWI lights flash.
RETRIEVE A CALL ON HOLD
Press the key again or the Line key where the call
is on hold.
MANAGE MULTIPLE CALLS ON HOLD
1. Press ◄or ►to scroll through the call information for
multiple calls on hold.
2. Press the key or Line key to reconnect to a held
call.
INDICATOR LIGHTS
MUTING A CALL
You can mute the handset, headset, or speakerphone.
Press to switch mute on or off. When you activate
mute, you cannot be heard on an active call or on a
conference, and the key light is on.
USING THE SPEAKERPHONE
• To dial using handsfree, simply start dialing the number
to call, or press and then enter a number at the
dial tone.
• To answer a call on your phone using handsfree, press
or the line/call appearance key.
• When using the handsfree speakerphone, press
to disconnect the call.
• When handsfree is on, the speaker light is on.
CUSTOMIZING YOUR PHONE
Use the Options menu to access settings such as Ring
Tones, Time and Date, Speed Dial, Phone Status, Restart,
and Lock.
1. Press Options on the phone. A menu displays.
2. Press the ▲and ▼keys to view the different options.
3. Press Select, ►Enter, or the corresponding
number to select an option.
4. Make the desired changes.
Note:You may not have access to some of the features
described, and your softkey panel may vary from what
is shown here.
Speaker
Volume
Mute
Hold
Hangup
Handset
Navigation/Select
Options
Line/Call
Programmable
Keys
Appearance
Keys
Message
Waiting
Indicator (MWI)
LINE/CALL APPEARANCE LIGHTS
Idle Off There is no call activity on this line/call
appearance.
Connected Solid A call is connected to the phone on this
line/call appearance.
Ringing Fast
Flash
A call is ringing in on this line/call
appearance.
On Hold Slow
Flash
A call is on hold on this line/call
appearance.
MWI LIGHT SPEAKER LIGHT
Slow Flash You have a new
message (s).
On Solid Speaker Mode
Rapid Flash You have an
incoming call.
Slow Flash Headset Mode
Even Flash One or more calls
are on hold.
Note: Consult with your administrator before changing
any phone settings using the Options menu.

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QUICK REFERENCE GUIDE
Mitel 6863i Quick Reference Guide for Clearspan
5. Press Select, ►Set, or ►Done to save the
changes.
6. Press Options, ◄, or to exit.
USING THE PROGRAMMED SOFTKEYS
The programmable softkeys can be configured for various
functions such as Callers List, Redial, Transfer, Voicemail,
Conference, and Do Not Disturb. For information about
softkey functions not described in this document, refer to the
6863i SIP IP Phone User Guide for Clearspan, or contact
your administrator.
USING THE CALLERS LIST
You can access a list of up to 200 incoming calls. The list
provides the calling number, the name (if known), and the
date/time the call was received. Viewing the Callers List
clears the phone’s Missed Calls display.
1. Press the programmed Callers List softkey.
2. Use ▲and ▼to scroll through the Callers List entries.
Indicates a missed call.
Indicates an answered call.
Nindicates a new missed call.
3. To dial a caller from the list, press , lift the handset,
or press a Line key.
4. Press to exit the Callers List.
USING THE REDIAL LIST
You can access a list of the last 100 numbers you called from
your phone. The list provides the number dialed, the name
(if known), and the date/time the number was dialed.
1. Press the programmed Redial softkey.
2. Use ▲and ▼to scroll through the entries.
3. To dial a number from the list, press , lift the
handset, or press any Line key.
TRANSFERRING CALLS
You can use the Transfer feature to transfer an active call
from your phone to another phone.
1. Press the programmed Transfer softkey.
2. Press ►and enter the number of the destination party.
3. To consult with the destination party, wait for the party to
answer, and announce the transfer. To complete the
transfer, press Transferagain or hang up. “Call
Transferred” appears on the phone display.
To cancel the transfer before the destination party
answers, press ◄Cancel.
ACCESSING VOICEMAIL
The Message Waiting Indicator on the phone flashes when
you have a new voicemail message. Press the programmed
Voicemail key to call into your Voicemail system.
CREATING A CONFERENCE
You can create multiple conferences with up to 15
participants when your administrator enables Clearspan
conferencing on your phone.
1. Connect to the first party to include in the conference.
2. Press the programmed Conference softkey.
3. Dial the number of the third party to add to the
conference.
4. When the third party answers and agrees to join the
conference, press the programmed Conference key
again.
5. Press an available Line key to add a fourth party to the
conference.
6. When the fourth party answers and agrees to join the
conference, press the Conference key again.
7. Press the Line key that has the conference.
8. Press the Conference key again to join all parties.
9. To add more parties, repeat steps 5 through 8.
USING DO NOT DISTURB
Do Not Disturb prevents the phone from ringing and receiving
incoming calls. Press the programmed Do Not Disturb key
to activate or deactivate the Do Not Disturb feature.
Note: If Callers List is not a programmed softkey, you
can access the list by pressing Options, then
Services and Callers List.
Note: If Redial is not a programmed softkey, you can
access the list by pressing Options, then Services
and Redial.
Note: If Transfer is not a programmed softkey, you can
access the feature by pressing Options, then
Services and Transfer.
Note: If Voicemail is not a programmed softkey, you
can access the feature by pressing Options, then
Services and Voicemail. Use ▲and ▼to scroll through
the accounts, and press ►Select to call.
Note: If Conference is not a programmed softkey, you
can access the feature by pressing Options, then
Services and Conference, when in a call.
Note: If Do Not Disturb is not a programmed softkey,
you can access the feature by pressing Options,
then Services and Do Not Disturb.