Mitel 5212 IP Phone User manual

User Name: __________________
Extension: ___________________
USER GUIDE
for
CUSTOMER NAME
MITEL 3300 with 6510 Messaging
5212 IP Phone with ACD

2
PHONE FEATURES
ANSWER AN INCOMING CALL
Lift handset of ringing telephone or press the line key
PLACE AN OUTGOING CALL
Dial outside access code 9
Dial number you wish to call
PLACE AN INTERNAL CALL
Dial extension number
PLACE A CALL ON HOLD
With a call on the line, press (Red Hold Key)
To reconnect with the caller:
Press the blinking line button
TRANSFER A CALL
With a call on the line, press (Trans/Conf)
Dial destination extension number
Announce call (if desired)
Replace handset or (Speaker) press hang up to transfer
call
PLACE YOUR PHONE IN DO-NOT-DISTURB (DND)
Press the DND button
TO CANCEL DO-NOT-DISTURB
Press DO NOT DISTURB feature key again
REDIAL
Press (Redial) to dial last number shown on screen
ADJUST RING VOLUME AND RING TONE
Press (Blue Superkey)
Press #for NO until Ring Adjust appears
Follow the prompts to adjust the ringer volume and/or ringer tone
When finished press the (Blue Superkey) to exit the
menus

3
HANDSET AND SPEAKER VOLUME CONTROL
With the handset or speaker active press (Up) ¿& À(Down Arrows)
NOTE: In the phone’s neutral state the ¿& Àkeys will adjust the
display contrast
NOTE: Make sure (Microphone) button is on to be muted during
handsfree call.
CONFERENCE CALL
With a call on the line, press (Trans/Conf)
Dial second party (internal or external)
Press the (Trans/Conf) button to bring all parties
together
TO PROGRAM SPEED DIAL BUTTON
Press (Blue Superkey)
Press #for NO until Personal Key Appears
Press *for Yes for Personal Keys
Select Key to Program
Press * to Change
Dial [9] and the telephone number
Press key to save
To mark key Private, press * =Yes or # =No
Press (Blue Superkey) to exit
TO FORWARD YOUR TELEPHONE
Press (Blue Superkey)
Press #for NO until you get to CALL FORWARDING
Press *for Yes
Follow screen prompts:
Always
Busy Internal Calls Only
Busy External Calls Only
No Answer Internal Calls Only
No Answer External Calls Only
I Am Here (Remote)
HEADSET
Press Headset to enable the headset
Press Headset to disable the headset
Press the line key to answer a call and press to (Cancel)
or replace handset hang up

4
CALL HISTORY
Press CALL HISTORY
Press # for NO until desired call list is displayed
Missed, Answered or Outgoing
Press *for Yes to view the call list
Press ¿& Àto view call history for selected list
CALL – will call selection from the list
DETAIL – Press CALL to call or EDIT to change the number
DELETE – to delete the entry
Press (Blue Superkey) to exit
DIALING 911 (Calling Emergency Services):
The 911 emergency number is designed to provide immediate access to
emergency services
Lift handset or press SPEAKER
Dial 911 or 9911
Be prepared to verify your location and state the nature of the
emergency
P LEASE N OTE :
U NDER N O C IRCUMSTANCES A RE Y OU T O M OVE Y OUR P HONE
W ITHOUT P RIOR A UTHORIZATION F ROM T HE IT S TAFF !
The 911 operator may call back to the main emergency contact number
they have on file to verify the call. If a phone has been moved, the address
information and the call back number received by 911 may not be accurate.
You should provide your location address to the 911 operator.

5
ACD INFORMATION
ACD LOG IN
 Press LOG IN
 Enter your agent code ( __ plus your extension)

Press #to enter
ACD LOG OUT
 Press LOG OUT
 Press (Speaker) to hang up
ALERT
 Press ALERT for information on calls waiting
 The ALERT key will display the Queue name, followed by
# A (agents available), # CW (calls waiting),
and ??:?? (longest wait time)
 The lit ALERT key indicates:
Solid = Caller(s) waiting
Slow Blink = Caller(s) waiting > 20 min.
Fast Blink = Caller(s) waiting >40 min.
MAKE BUSY
 Press MAKE BUSY for additional time after a call
 Press MAKE BUSY to get back into the ACD group

6
Superkey Definitions
Advisory Messages: Allows you to leave an advisory message for
internal calls, used instead of Do Not Disturb
Call Forwarding: Forward your phone instead of going to
voicemail
Always; All calls go to forward destination and will not ring
your phone
B-Int.; Busy Internal calls– Only busy internal calls go to
forward destination
B-Ext.; Busy External calls– Only busy external calls go to
forward destination
NA-Int.; No Answer Internal calls - Only no answer internal
calls go to forward destination
NA-Ext.; No Answer External calls- Only no answer external
calls go to forward destination
I am Here; Remote call forwarding – when at a different
extension you can go to I am here and have your calls
forward to that phone.
Personal Keys: Programming your keys on your phone options
are the following:
Ring Adjust: Adjusts ring pitch & ring volume
Language: Change the language on your display to Spanish,
French or English
Different options will appear based upon what state your phone is
in; get in the habit of looking at your display!

7
SETTING UP YOUR VOICE MAIL BOX
SETTING UP YOUR VOICE MAIL BOX
( Use for initial setup of your new voice mailbox from you own phone only )
Press the VMAIL key
If the system asks, enter your password (initial password is 1111)
A tutorial will play instructing you on setting up your mailbox…
The voice mail system will:
1. Prompt you to change your password
2. Prompt you to record a greeting
3. Prompt you to record a busy greeting
NOTE: Callers to your phone will hear your busy greeting when
your phone is in use AND when your phone is in Do-Not-Disturb.
4. Prompt you to record your name
Continue through the tutorial until you hear the attendant say that your mailbox is fully set up!
SAMPLE GREETING:
You have reached the voicemail box of ______________. I’m sorry I missed your call.
Please leave your name and number, and I will return your call as soon as possible.
ACCESSING VOICE MAIL MESSAGES
ACCESSING VOICE MAIL from your phone
• Press the Vmail key or dial ____
• Enter your password
ACCESSING VOICE MAIL from a different internal phone
Note: Mailbox of used phone must be setup first or this will not work
Press the Vmail key
• When system answers, press 6# #
• Enter your extension number
• Enter your password
ACCESSING VOICE MAIL when away from the office
• Call _ _ _ -___-____ (backdoor to VM number)
• When system answers press the #key
• Enter your extension number
• Enter your password
• Make menu choices (menus are listed below)

8
Main Menu
7Play Play Unread and Read message(s)
6Make Record and send message
8User Options See 8 User Options
0Transfer to 0 Transfer to the Attendant
#Dial ext # Allows you to dial an extension
9eXit Exit menus
Other Menus
7 Play a Message
Select type of message to play
Note: You will only receive all of these prompts if you have both
read and unread messages in your inbox simultaneously.
1Unread Messages
2 Read Messages
9 All Messages
After message has been played:
7Play Again Repeat the message just played
2Answer Answer the message
4Give* Send the message to another mailbox
5Keep Keep the message
3 Discard Discard the message
# Print to fax Print a current view fax to a fax machine
6 Make Make a new message
9 Exit Exit to main menu
8 Skip Msg Skip message and mark as unread
1 Timestamp Plays timestamp and envelope
While message is playing:
61 Pause Pause for 5 seconds
66Rewind Rewinds message 5 seconds
6# Fast Forward Fast forward 5 seconds
*See below Main Menu option 6, Make, for addressing and receipt options

9
6 Making and Sending Messages
•Enter destination mailbox number (for the Directory press 6
and wait for the prompts) or Distribution List Number
(press 6, followed by the list number)
•Press 1if correct. Press 2if incorrect and re-enter.
•Record the message then press #
After message is recorded
9Send Exit and send your message
7Review Listen to the message you just recorded
3Discard Discard the message
2Append Add to your recorded message
6Message Addressing Options (4 options listed next)
2Confidential -Receiver cannot forwarding message
7Receipt - Receive notice when your message is heard
8 Urgent - Place this message first in the destination mailbox
9 Exit Message Addressing Options - Exit the options menu
8 User Options
4Greetings Record your greetings
7 Personal Change Personal Greeting
2Busy Change Busy Greeting
6Optional* Record Optional Greeting
3Enable Enable or disable Optional Greeting
9 eXit Exit to main menu
6 Name Record your name
7Passcode Change your passcode (4-15 digits)
5Distribution List Set up and send message to more than
one mailbox at a time. You create a
group number and name.
3 Fax Delivery OptsSet default fax number
2 Additional Options Set or edit notification schedules
9Exit User OptionsExit User Options Menu
*Note: An Optional greeting will over-ride both your Personal and Busy greetings

10
OUTLOOK-VOICEMAILS AND FAXES
TO OPEN A VOICEMAIL OR FAX:
Go to the VOICEMAIL folder in your Outlook
Click on the INBOX
Click on the voicemail or fax to open
Click on the attachment of the voicemail wave file or fax
The voicemail will start to play or the fax attachment will open
Save the voicemail or fax if necessary
TO DELETE A VOICEMAIL OR FAX
Click DELETE (X)
There will then be a line through the name of the sender
Go to EDIT
Click on PURGE DELETED MESSAGES
Then click YES to delete all messages marked for deletion
Once you the message is deleted, it will also delete from your
voicemail box
Notes
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