Mitel 5235 IP Phone Service manual

SIP USER and ADMINISTRATOR GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is
not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for
any errors or omissions in this document. Revisions of this document or new editions of it
may be issued to incorporate such changes.
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companies and are hereby acknowledged.

Table of Contents
TABLE OF CONTENTS
GETTING STARTED................................................................................................. 1
SIP User Accounts and Passwords.....................................................................................1
SIP Administrative Mode .....................................................................................................1
About Your SIP Phone.........................................................................................................1
5235 IP Phone Features......................................................................................................2
Call Encryption Indicator .................................................................................................................3
Accessories for Your Phone................................................................................................3
Headsets .........................................................................................................................................3
Conference Units.............................................................................................................................3
Supporting Documentation..................................................................................................3
Accessing the Web Configuration Tool Online Help.......................................................................3
Accessing Other Documentation.....................................................................................................4
CUSTOMIZING YOUR PHONE................................................................................. 5
Superkey Menu Interface.....................................................................................................5
Web Configuration Tool.......................................................................................................5
Web Configuration Tool Accounts and Passwords.........................................................................5
Accessing the Web Configuration Tool...........................................................................................6
Using The Touch Screens...................................................................................................6
Using the Phone shutter..................................................................................................................7
Using the Applications shutter.........................................................................................................8
Using the Superkey Softkey to Program..............................................................................8
Using the keypad.............................................................................................................................8
Ringer Volume Control....................................................................................................................9
Ringer Pitch Control......................................................................................................................10
Handset Volume Control...............................................................................................................10
Speaker Volume Control...............................................................................................................10
Display Contrast Control ...............................................................................................................10
Display Language..........................................................................................................................11
Cleaning Your Touch Screen........................................................................................................11
Calibrating Your Screen Display...................................................................................................11
Personal Keys...............................................................................................................................12
View Speed Dial Key Programming..............................................................................................12
Program a Speed Dial Key............................................................................................................12
Programming Features in Speed Dial Keys..................................................................................13
Delete a Speed Dial Key...............................................................................................................13
MAKING AND ANSWERING CALLS ..................................................................... 14
Making Calls......................................................................................................................14
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5235 IP Phone SIP User and Administrator Guide
Dial by Number..............................................................................................................................14
Dial by Name.................................................................................................................................14
Dial by SIP URL or IP Address .....................................................................................................14
Dial by Phone Book Entry .............................................................................................................15
Dial by Call Logs Entry..................................................................................................................15
Redial ............................................................................................................................................15
Calling and Called Party Display .......................................................................................15
Answering Calls.................................................................................................................16
Answer a Call ................................................................................................................................16
Auto Answer..................................................................................................................................16
Answer a Call Waiting...................................................................................................................16
CALL HANDLING ................................................................................................... 17
Hold ...................................................................................................................................17
Hold a Call.....................................................................................................................................17
Retrieve a Call from Hold..............................................................................................................17
Change On-Hold Settings .............................................................................................................17
Call Forward ......................................................................................................................17
Program Call Forward...................................................................................................................18
Enable/Disable Call Forward.........................................................................................................18
Call Transfer......................................................................................................................18
Transfer a Call to an Unconnected Third Party.............................................................................18
Transfer a Call to a Third Party Already on Hold..........................................................................19
Conference Call (Three-Way)............................................................................................19
Add a Third Party to a Call in Progress.........................................................................................19
Add a Party On Hold to a Call in Progress....................................................................................19
Leave a Conference Call...............................................................................................................20
Messages - Advisory .........................................................................................................20
Create an Advisory Message........................................................................................................20
Enable/Disable your Advisory Message........................................................................................20
Messaging – Voice Mail.....................................................................................................20
Access your Voice Mail Messages................................................................................................21
USING ADVANCED FEATURES............................................................................ 22
Do Not Disturb...................................................................................................................22
Enable/Disable Do Not Disturb .....................................................................................................22
Call Logs............................................................................................................................22
View a Call Log Entry....................................................................................................................22
Delete a Call Log Entry .................................................................................................................23
Call a Call Logs Entry....................................................................................................................23
Call Forking........................................................................................................................23
Handset, Handsfree and Headset Modes..........................................................................23
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Table of Contents
Switch between Handset and Handsfree......................................................................................23
Switch between Handset and Headset.........................................................................................24
Switch between Headset and Handsfree......................................................................................24
Muting a Call......................................................................................................................24
Phone Book.......................................................................................................................24
Create a Phone Book Entry ..........................................................................................................24
Modify a Phone Book Entry...........................................................................................................25
Delete a Phone Book Entry...........................................................................................................25
Call a Phone Book Entry...............................................................................................................25
Shared Lines and Keys......................................................................................................26
RSS (Web) Feed ...............................................................................................................27
Enable/Disable RSS Feed.............................................................................................................27
Time and Date...................................................................................................................27
Change the Time and Date...........................................................................................................28
ADMINISTRATOR TOOLS ..................................................................................... 29
SIP Administrator Phone Passwords.................................................................................29
Change Phone Passwords............................................................................................................29
SIP User Accounts.............................................................................................................29
Configure/Modify a SIP User account...........................................................................................29
View a User Name ........................................................................................................................30
Device Parameters ............................................................................................................30
Protocols............................................................................................................................30
Enable/Disable Protocols..............................................................................................................30
SRTP Call Encryption Indicator.....................................................................................................31
Viewing/Modifying the Network Settings............................................................................31
View the IP and MAC Addresses..................................................................................................31
Modifying Network Settings...........................................................................................................31
Upgrade the Phone’s Firmware.........................................................................................32
View the Firmware Version ...........................................................................................................32
Upgrading the Firmware................................................................................................................32
Automating Firmware Upgrades ...................................................................................................33
Using SIP Enhanced Mode................................................................................................33
Voice Mail..........................................................................................................................34
Configuring Voice Mail ..................................................................................................................34
Adjust Daylight Savings.....................................................................................................34
Configuration Files.............................................................................................................34
Hot Line .............................................................................................................................34
Media Configuration...........................................................................................................35
Main Program and Boot Program Configuration Options ..................................................35
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