Mitel MIVOICE OFFICE 250 User manual

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MITEL 5320e IP PHONE USER GUIDE
This guide provides information for frequently used features. For more information about these and other features, refer to the user
guide. For voice mail information, refer to the voice mail user guide for your system.
No. Name Description
1
Handset
The handset is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree
Mode, you do not need to use the handset.
2
Programmable
Buttons
Provide 11 self-labeling, programmable buttons.
3
Display
Provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and
identifying callers.
4
Ring/Message
Indicator
Flashes or stays lit to indicate call, message, and feature activity.
5
Feature Buttons Provide quick access to commonly used features. See “Feature Buttons” on page 2 for descriptions.
6
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using
features that require text input.
7
Navigation Buttons
Use the navigation buttons to page through Display screens.
8
External Speaker
Provides audio for handsfree calls and background music.
Document Part Number 835.3289-1, June 2016
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MiVOICE OFFICE 250
Indicator Signals Description
Rapidly flashing You have an incoming call.
Slowly flashing You have a waiting message or callback message.
On You are on a call or using a feature.
Off Your IP phone is idle.

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Mitel 5320e Quick Reference Guide (MiVoice Office 250)
Feature Buttons
Feature buttons provide quick access to commonly used
features. See the following table for descriptions.
Button Action
(Up)
(Down)
Provides volume control.
Scrolls through feature options.
(Speaker) Activates Handsfree Mode.
Activates features.
(Mute) Mutes the microphone during a
call.
(Applications) Activates the Applications menu to
use the conference unit or cordless
devices, program various phone
settings, and enable Clean Mode.
(Special) Activates features while on a call.
The (Special) button does not
cancel features. To cancel
features, press the Star button (*).
(Redial) Calls the last external number
dialed. You cannot redial internal
numbers.
(Hold) Places the current call on hold.
Left/Backspace when entering
dialpad characters.
(Transfer) Transfers the current call.
Right/Forward when entering
dialpad characters.
(Message) Allows you to view station
messages.
Toggles between Alpha Mode and
Numeric Mode.
Commonly Used Feature Codes
Most of the following feature codes work when your IP
phone is idle. However, if you are on an active call or if the
IP phone is off-hook, you may need to press
(Special) to activate the feature before you enter the
feature code.
If you make a mistake when entering numbers or characters,
you can press (Hold) to move the cursor to the left and
delete the characters entered, or you can press *to cancel
the feature.
Contact your system administrator for more information
about system features.
Feature
Code
ACD Agent – Log In/Out
328
Automatic IC Call Access – On/Off
361
Automatic Trunk Call Access – On/Off
360
Background Music – On/Off
313
Call Forward – All Calls
355
Call Logging
333
Conference
5
Default Station
394
Directory
307
Display Time And Date
300
Do-Not-Disturb – On/Off
372
Dynamic Extension Express – On/Off
364
Dynamic Extension Express Handoff
388
Handsfree – On/Off
319
Headset – On/Off
317
Hold – Individual
336
Hold – System
335
Hot Desk On/Off
348
Hunt Group – Remove/Replace
324
Message – Cancel Left Message
366
Message – Delete Message
368
Message – Leave Message
367
Message – View Messages Menu
365
Microphone Mute – On/Off
314
Page Receive – On/Off
325
Program Buttons
397
Program Station Passcode
392
Programmable Buttons – Default
395
Queue (Callback) Request
6
Record-A-Call
385
Reverse Transfer (Call Pick-Up)
4
Ring Tone Selection
398
Station Speed Dial
382
Station Speed Dial – Programming
383
Switch Keymap
399
System Forward – On/Off
354
System Speed Dial
381
View Button Assignments
396

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Mitel 5320e Quick Reference Guide (MiVoice Office 250)
Answering Calls
Lift the handset, or press (Speaker) to answer a
call while using a headset or to answer a call in
Handsfree Mode.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even
if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial theextension
number. If you enter incorrect digits, you can press
(Hold) to move the cursor backward, deleting
the last digits entered. If you are using Handsfree
Mode, listen for the double tone, and then begin to
speak.
Placing External Calls
Press the Outgoing button, an unlit Call button, or
enter the Outgoing Call access code (8 is the default
code), and then dial the number.
Redialing External Numbers
With or without the handset lifted, press the
(Redial). The system automatically selects a
line and dials the number.
Transferring Calls to Other Extensions
1. While on the call, press (Transfer), and then
enter the extension number.
2. Do one of the following:
•Wait for an answer, announce the call, and then
hang up. If the extension is unavailable, press
the flashing IC or Call button to return to the
caller.
•Hang up to transfer the call and disconnect the
call from your IP phone.
Forwarding Calls
1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.
2. Enter the extension number, or press the Outgoing
button or enter the Outgoing Call access code (8 is
the default code), and then dial the telephone
number.
Placing Ad Hoc Conference Calls
1. While on the first call, press the Conf button toplace
the call on hold. CALL NEXT PARTY TO CNF
appears.
2. Place a call to the next conference party. For external
calls, press the Outgoing button or enter the
Outgoing Call access code (8 is the default code),
and then dial the number.
3. After the party answers, announce the conference,
and then press the Conf button to place the callon
hold. If necessary, repeat this step to add the
remaining conference party.
4. Press the Conf button again to start theconference.
CNF IN PROGRESS appears.
Viewing and Responding to Messages
1. With the handset on-hook, press (Message).
Messages are displayed as first in/firstout. If there is
more than one message, you can repeatedly press
(Message) to scroll through the messages.
2. When the desired message is displayed, press #, or
lift the handset for privacy, and then press # to
respond. (If your handset is off-hook andyou press
[Message], you automatically place a call to the
party or message center who left the message.)
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:
•Press (Up) or (Down) to scroll through
the messages.
•Enter the two-digit number for the DND
message.
2. If applicable, enter the additional text for the DND
description.
3. Press (Speaker), or lift and replace the handset.
Placing a Page Announcement
1. Press 7.
2. Enter the page-zone number (0 to 9).
3. After the tone, make your announcement, andthen
hang up.
Parking a call and Picking up a Parked call
To park a call
While on the call, press the button designated as a Park/
Pickup destination and then hang up.
To pickup a parked call
While not on a call, press the flashing button designated as a
Park/Pickup destination.