Mitel MiVOICE 6920 User manual

Mitel 6920 SIP Phone
58015325 REV00
RELEASE 5.0.0 USER GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks Corporation (MITEL
®
). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
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Corporation (MNC) or its subsidiaries (collectively “Mitel”) or their respective owners. Use of the
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registered trademarks, please refer to the website: http://www.mitel.com/trademarks. Customer's use of
this product and/or software shall be in accordance with the EULA and /or other accompanying licensing
terms.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S.
patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer www.cmspatents.com.
Mitel 6920 SIP Phone Release 5.0.0 User Guide
58015325 REV00 - August 2017
®,™ Trademark of Mitel Networks Corporation
© Copyright 2017, Mitel Networks Corporation
All rights reserved

Table of Contents
iii
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Plugging in and starting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Network Connected/Network Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
Phone Options via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv
Phone Options via Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi
Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi
Phone status via IP phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxix
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxi
Phone status via Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxii
SIP Account Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiii
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv
Specifying the Language to Use Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxv
Specifying the Language to Use Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxv
Input Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxv
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlii
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii
Set Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliv

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Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlvii
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlvii
External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlviii
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xlix
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xlix
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xlix
Configuring Lock Settings Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . li
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lii
Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .liii
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .liv
Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lv
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lix
Home Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lx
Brightness Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lx
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxi
Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxi
Speed Dial Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxii
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxii
Restarting Your Phone Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxii
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxiii
Configuring Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxv
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxvii
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxviii
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxix
Configuring a Line Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxx
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxx
Speed Dial Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxi
Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module
keys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxi
Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys, dialpad keys,
expansion module keys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxii
Creating a Speed Dial Softkey Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxiv
Creating Dialpad Speed Dial Keys Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxv
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxv
Configuring a DND Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxvi
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxvi
Configuring a BLF Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxvii
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxviii
Configuring a BLF/List Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxix
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxi

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Configuring an XML Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxxi
Accessing the XML Service Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxii
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxii
Configuring a Flash Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxiii
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxiii
Configuring a Sprecode Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxxiv
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxxiv
Configuring Park/Pickup Keys Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxv
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI . . . . . . . . . . . . . . .lxxxvi
Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxxvi
Configuring a Last Call Return Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . lxxxvii
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxvii
Configuring a Call Forward Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxviii
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxviii
BLF/Xfer Key Requirements and Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxviii
Configuring a BLF/Xfer Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxix
Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xc
Speed Dial/Xfer Key Requirements and Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xc
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . xc
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xci
Configuring a Speed Dial/Conf Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . xcii
Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xciii
Configuring a Speed Dial/MWI Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . xciii
Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcv
Configuring a Directory Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcv
Received Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcvi
Configuring a Received Callers List Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . .xcvii
Outgoing Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcviii
Configuring a Outgoing Redial Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . xcviii
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcix
Configuring a Conference Key Using the Mitel Web U . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcix
Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcix
Configuring a Transfer Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . c
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . c
Configuring an Intercom Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ci
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ci
Configuring a Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cii
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cii
Configuring a Paging Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ciii
Using the Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . civ

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vi
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . civ
Configuring a Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . civ
Call History Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cv
Configuring a Call History Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cv
Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cvi
Configuring an Empty Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cvi
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cvii
Deleting a Key’s Function Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cvii
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cviii
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cviii
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cviii
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cix
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cix
Volume Controls for the Headset Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cx
Making and Receiving Calls Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cx
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cx
Using the Icom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cx
Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxi
Accessing the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiii
Editing Entries in the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiii
Deleting All Entries in the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiv
Deleting an Entry In the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiv
Copying Entries to the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxv
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxv
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxvi
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxvi
Deflecting an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxvii
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxviii
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxix
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxix
When on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxix
Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxix
Retrieving a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxix
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxx
Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxx
Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxx
Direct Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxx
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxx
Transferring an Existing Call to Another Existing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxii

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Transferring to a Contact in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxii
Indication of Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxiv
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxiv
Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxiv
Ending a Conference and Transferring Remaining Parties . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxvii
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxviii
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxix
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxix
General Directory Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxx
Local Directory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxiii
External Directory Source Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxli
Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlii
Accessing and Using the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxliii
Editing Entries in the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxliv
Deleting Entries from the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlv
Copying Entries to the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlvi
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlvi
Downloading the Received Callers List to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlvii
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlviii
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlix
DND Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlix
Configuring DND Modes Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clii
Call Forward Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cliii
Configuring a Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cliv
Configuring Call Forward Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clv
Using Call Forward via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clvii
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxi
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxi
Configuring Display of DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxi
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxii
Configuring Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxii
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxii
Configuring Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxiii
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxiii
Configuring XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxiv
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxiv
Configuring Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxv
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxv
Configuring Switch Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxvi

Mitel 6920 SIP Phone User Guide
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Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxvi
Configuring Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxvii
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxvii
Configuring Call Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxviii
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxviii
Configuring Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxix
Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxix
Configuring Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxx
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxxi
Configuring Goodbye Key to Cancel Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxxi
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxii
Configuring Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxii
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxii
Auto-Answer/Play Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxiii
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxiii
Allow Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxiii
Configuring Incoming Intercom Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxiii
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxiv
Configuring Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxiv
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxv
SCA Voicemail Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxviii
Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxviii
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxviii
Model M695 Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxix
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxx
Press-and-Hold to Create a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxx
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxxxi
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxi
How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxii
Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxii
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxii

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How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxii
Appendix A - Time Zone Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxiii
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxviii
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxviii
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxviii
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxviii

Mitel 6920 SIP Phone User Guide
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Welcome
Part of the new-generation desktop family, the Mitel 6920 SIP IP phone demonstrates Mitel’s
commitment to ease of use and enhanced user value, while delivering innovative features
and applications. A full-feature enterprise-class telephone, the Mitel 6920 SIP IP phone
provides a large color back lit graphics display with 6 programmable softkeys allowing up
to 18 functions and four intuitive context-sensitive softkeys.
This applications phone also features superior sound quality with wideband audio, an
enhanced speakerphone that utilizes advanced audio processing to achieve richer and
clearer handsfree conversations, and native analog, DHSG/EHS, and USB headset
functionality.
Accommodating today’s highspeed networks through dual Gigabit Ethernet ports, the Mitel
6920 SIP phone also offers plenty of support for Mitel and third-party peripherals and hasan
environmentally efficient PoE class 2 rating. The Mitel 6920 SIP IP phone is one of the most
advanced desktop IP phones available on the market today and is ideal for enterprise
executives, managers, and employees.
The 6920 SIP IP phone is compatible withselect Mitel call managers - MiVoice 5000, MX-ONE,
MiVoice Office 400.
About this guide
This guide explains how to use the basic features of your new Mitel 6920 SIP IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many
features on this phone. Contact your System Administrator to find out which features and services
are available to you on your phone system.
Documentation
•Mitel 6920 SIP IP Phone Quick Reference Guide – Contains call handling instructions, an
overview of the User Interface (UI) and details on UI navigation, as well as information on other
important features. The Quick Reference Guide can be downloaded from
http://www.miteldocs.com.
•Mitel 6920 IP Phone Installation Guide – Contains installation and set-up instructions, general
features and functions, and basic options list customization. The Installation Guide can be down-
loaded from http://www.miteldocs.com.
Mitel 6900 SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP phones
on the network and contains advanced configuration instructions. The Administrator Guide is
intended for the System Administrator and can be downloaded from http://www.miteldocs.com.
Supporting documentation
To access phone and system-specific documentation:
1. Log in to Mitel Connect.
2. In the left-hand menu, click Mitel OnLine.
3. In the Support section, click Product Documentation.

Welcome
xi
4. From the End User Documents drop-down menu, select PDF Guides and Online Help.
5. In the left-hand menu, navigate to SIP Phones > 6900 Series SIP Phone.
Phone features
Feature highlights include:
• 3.5” QVGA (320x240) color TFT LCD display with brightness controls
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your
computer
• USB 2.0 port (100mA maximum)
• 6 top softkeys supporting up to 20 functions and four context-sensitive bottom softkeys support-
ing up to 18 functions
• Press-and-hold speed dial key configuration feature
• Wideband handset
• Enhanced wideband, full-duplex speakerphone for handsfree calls
• Extensive support for peripherals and modules: USB, DHSG/EHS, and wired analog headsets,
Mitel M695 Programmable Key Module, and Mitel Wireless LAN Adapter
• AC power adapter (sold separately)
*Availability of feature is dependent on your phone system or service provider.
Installation and setup
Please refer to the Mitel 6920 IP Phone Installation Guide included with your phone for basic
installation and physical setup information.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortable to use a headset.
Protect your hearing
Your Mitel 6920 SIP IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep
the volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel 6920 SIP IP phone supports two viewing angles (30° and 60°). Adjust the
stand to suit your viewing preference. For instructions on how to adjust the stand, see the
Mitel6920
IP Phone Installation Guide.

Mitel 6920 SIP Phone User Guide
xii
Phone keys
Key panel
The following sections describe the various Mitel 6920 SIP IP phone key functions and how they
can help you make and manage your calls and caller information.
q
Handset
a
Goodbye Key
w
Speaker
s
Redial Key
e
Message Waiting Indicator (MWI)
d
Hold Key
r
Directory Key
f
Mute Key
t
Call History Key
g
Speaker/Headset Key
y
Voicemail Key
h
Navigation Keys/Select Button
u
Options Key
j
Context-Sensitive Softkeys
i
Volume Control
k
Programmable Keys
o
Dialpad
l
LCD Screen
q
w
e
r
t
y
u
o
a
s
d
f
g
i
h
j
k
l

Phone keys
xiii
Key description
The following table describes the keys on the Mitel 6920 SIP IP phone:
Key Description
Directory key - Displays a list of your contacts.
For more information, see “Directory”
on page xlvii.
Call History key - Displays a list of your missed, outgoing, and answered calls.
For more information, see “Lock”
on page xlix.
Voicemail key - Provides access to your voicemail service (if configured).
For more information, see “Voicemail”
on page cxlviii.
Options key - Provides services and static settings that allow you to customize
your phone.
For more information, see “Customizing your phone”
on page xxiv.
Volume controls - Adjusts the volume for the ringer, handset, headset, and
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the audio
device being used (handset, headset, or speaker).
Goodbye key - Ends an active call. The Goodbye key also exits an open list
(such as Call History) and menus (such as the Static Settings menu) without
saving changes.
Redial key - Displays a list of your previously dialed calls. Pressing the Redial key
twice redials the last dialed number displayed on the Home screen.
For more information, see “Outgoing Redial Key”
on page xcviii .
Hold key - Places an active call on hold. To retrieve a held call, press the
applicable Line key.
For more information, see “Placing a Call on Hold” on page cxix.
Mute key - Mutes the microphone so that your caller cannot hear you (the LED
beside the key turns on when the microphone is on mute).
For more information, see “Mute”
on page cxv.
Speaker/Headset key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
For more information, see “Audio” on
page lii.
Navigation keys and select button - Multi-directional navigation keys that allow
you to navigate through the phone’s User Interface (UI).
Pressing the center Select button sets options as well as performs actions such
as dialing out from the Contacts or Call History.
On the Home screen, the left and right navigation keys can be used to switch
between the home screen, the line manager, and active calls.
Bottom softkeys - Four context-sensitive bottom softkeys that allow you to
perform 18 functions during specific states (that is when the phone is an idle,
connected, incoming, outgoing, or busy state).
For more information, see “Configuring Softkeys”on
page lxv.

Mitel 6920 SIP Phone User Guide
xiv
Dialpad keys
The Mitel 6920 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys
2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone
number to make a call (see “Making Calls” on page cviii) and to press keys requested by an
Interactive Voice Response (IVR) system. The basic inputs for the Mitel 6920 SIP phone dialpad
includes the following:
Top softkeys - Six programmable, multi-function that allow you to use up to 20
specific functions.
For more information, see “Configuring Softkeys”on
page lxv.
Dialpad Key Description
0 Dials 0
1Dials1
2 ABC Dials 2
When entering text, this key enters Awith one press, Bwith two presses, and Cwith
three presses.
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith
three presses.
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith
three presses.
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith
three presses.
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and Owith
three presses.
7 PQRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith
three presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith
three presses.
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith
three presses, and Zwith four presses.
Key Description

Phone keys
xv
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on
one's nationality or personal preference. These can be used for special functions such as accessing
advanced services. The star key and pound key functions are dependent on your call server’s feature
availability. Contact your System Administrator for more information about available functions using
these keys.
When entering characters in the various
Settings menus or in different applications (for example,
when adding a contact to your
Contacts application), advanced characters can be entered using
the dialpad keys.
The following tables identifies the characters that you can use and the order in which they are
accessible.
Key Uppercase Characters Lowercase Characters
00+0+
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @

Mitel 6920 SIP Phone User Guide
xvi
Getting started
The Mitel 6920 SIP IP phone must be set up and be configured by the System Administrator prior
to its first use.
Plugging in and starting the phone
The 6920 automatically begins the start up sequence as soon as it is connected. The phone goes
through this process the first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens.

Getting started
xvii
The 6920 phone then checks settings and looks for new configuration and firmware updates from
a configuration server. This may take a few moments while the phone downloads the latest updates.
If language packs were loaded to your phone by your System Administrator, the following screen
displays during startup.
Note: New updates to your phone can be automatically scheduled from the server. This is set up
on the phone system by your System Administrator and should be scheduled during non-business
hours or slow call periods.
WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT
IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION
INFORMATION.

Mitel 6920 SIP Phone User Guide
xviii
When the configuration update is complete, the phone displays the following screens and then
displays the
Home screen.
Network Connected/Network Disconnected
If your phone successfully connects to the network the phone will go directly to the Home screen.
If your phone did not successfully connect to the network, the
Network Disconnected prompt
appears on the display and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and remove the
Network Disconnected prompt from
the screen. However, if changes have been made to your phone’s network settings, you may need
to restart your phone. Check with your System or Network Administrator for assistance.

Getting started
xix
For more information aboutconnecting your phone, see the Mitel6920IPPhoneInstallationGuide.
UI overview
Home screen
When the phone has successfully booted up and connected to the network, the phone displays the
Home screen. The Home screen shows the date and time along with your number. It is the default
screen displayed when the phone is in an idle state.
Phone and network status indicators
There are icons that display on the phone to indicate the status of the phone and network. These
icons display on the upper right corner of the
Home screen.
Note: If the phone displays a No Service status message you can still use the phone but note
that it is not registered with the Registrar. For more information about registering your phone,
contact your System Administrator.
Note: Your System Administrator should have configured your number and any other
administrative features required. If your number does not display on the screen, contact your
System Administrator.
Your number Status Indicators
Date and Time
Status messages

Mitel 6920 SIP Phone User Guide
xx
The following table identifies and describes the phone and network status indicators on the Home
screen.
In addition to the phone/line status indicators, status messages with regards to the following are
displayed on the
Home screen when the situation arises:
• Number of missed calls
• Phone lock status
• SCA Caller IDs
• XML-related text
• Network status
Softkeys
Six top softkeys and 4 bottom state-sensitive softkeys are always displayed on the Home screen.
You can configure the top softkeys with up to 20 functions and configure the bottom softkeys with
up to 18 functions as required.
Icon Description
Phone Locked - The lock icon displays on the Home screen indicating that the phone is in
a locked state preventing the phone from being used and preventing any changes from being
made to the phone.
Voicemail - The voicemail icon displays on the Home screen only if you have new messages
waiting. The number in the red circle indicates how many new messages you have (from 1
to 9; if the total number of pending messages is greater than 9, an exclamation mark "!" is
displayed). To access your voicemail messages, use the star codes for your system if a
voicemail softkey has not been configured on your phone. For more information on your
system’s star codes, please refer to the documentation for the voicemail system you are
using.
Note: Depending on your call manager, the voicemail icon may not indicate the number of
pending messages, but instead just indicate messages are pending by the use of an
exclamation mark "!".
Missed Calls - The Missed Calls icon displays on the Home screen only when incoming
calls have not been received. The number in the red circle indicates how many calls were
missed. To access a list of your missed calls, press the Received Callers List key.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the
DND feature is enabled. When DND is enabled, callers calling into the phone hear a busy
signal or a message, depending on the configuration.
Call Forward - The Call Forward icon displays on the Home screen when the Call Forward
feature is enabled. When Call Forward is enabled, incoming phone calls are automatically
forwarded to a defined number when your phone is in a busy state and/or when the call is
not answered after a specified number of rings.
Note: For more information about configuring the left and bottom softkeys, see “Configuring
Softkeys”on page lxv. Contact your System Administrator for details on what features are available
to be programmed through the Mitel call server.