Mitel Mitel 5330 User manual

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MITEL5330 IP and 5340 IP Phones
User Guide

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel
and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
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are hereby acknowledged.
Mitel 5330 IP and 5340 IP Phones - User Guide
April 2008
© Mitel Networks Corporation and its Licensors, 2006, 2007, 2008. All rights reserved.
This documentation and associated software is protected by copyright law and international treaties. No
part of this documentation or associated software may be reproduced or distributed without the prior
written permission of Mitel Networks Corporation and its Licensors

Table of Contents
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here.................................................................................................................................................. 1
ABOUT YOUR PHONE............................................................................................................ 8
Elements of Your Phone......................................................................................................... 9
Ring/Message indicators....................................................................................................... 11
For Users on Resilient 3300 ICP Systems............................................................................ 11
Mitel Line Interface Module................................................................................................. 11
TIPS FOR YOUR COMFORT AND SAFETY....................................................................... 12
Don't cradle the handset!....................................................................................................... 12
Protect your hearing.............................................................................................................. 12
Adjust the viewing angle ...................................................................................................... 12
USING YOUR DEFAULT PHONE WINDOW AND KEYS................................................. 13
Getting Started with Your Phone.......................................................................................... 13
USING YOUR PHONE APPLICATIONS.............................................................................. 15
Using the Settings Application ............................................................................................. 16
Getting Help.......................................................................................................................... 17
Tips for Setting up your Phone............................................................................................. 17
CUSTOMIZING YOUR PHONE............................................................................................ 18
Specify User Information...................................................................................................... 18
Specify Language.................................................................................................................. 19
Specify Display Brightness and Contrast ............................................................................. 19
Specify Audio Feedback Options ......................................................................................... 20
Specify Text Size.................................................................................................................. 20
Specify Call Notification Behavior....................................................................................... 21
Adjust the Ringer.................................................................................................................. 21
Enable a Screen Saver (5340 only)....................................................................................... 22
Program Receipt of External Messaging .............................................................................. 23
Enable URL Displays on your Phone................................................................................... 23
Enable PC Connectivity........................................................................................................ 23

5330/5340 IP Phones – User Guide
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USING THE INTEGRATED OFFICE COMPANION APPLICATION................................ 24
About the Integrated Office Companion Application........................................................... 24
Installing the Integrated Office Companion Application...................................................... 26
Registering the Integrated Office Companion Application .................................................. 27
Upgrading the Integrated Office Companion Application to Enhanced Mode .................... 29
Configuring the Integrated Office Companion Application on Your Phone........................ 30
Associating the Integrated Office Companion Application to Your Phone.......................... 30
Association by Directory Number ........................................................................................ 32
Direct Association................................................................................................................. 32
Display the Integrated Office Companion Application Toolbar........................................... 33
Hide the Integrated Office Companion Application Toolbar ............................................... 33
Elements of Your Integrated Office Companion.................................................................. 33
Using the Telephony Toolbar ............................................................................................... 35
USING THE PC COMPANION APPLICATION................................................................... 50
About the PC Companion Application................................................................................. 50
Opening the PC Companion Application ............................................................................. 50
Programming Feature Keys Using the PC Companion Application .................................... 50
Clearing, Editing or Copying Key Programming................................................................. 52
PROGRAMING FEATURES ON YOUR KEYS.................................................................... 53
Tips on Programming Features............................................................................................. 53
Program Feature Keys Using the Settings Application ........................................................ 56
Clear Programming from a Key............................................................................................ 57
SETTING UP YOUR CONTACT LIST (5340 ONLY) .......................................................... 58
Adding names to your contact list ........................................................................................ 58
Editing information in your contact list................................................................................ 58
MAKING AND ANSWERING CALLS.................................................................................. 59
Dial from your People Application (5340 IP Phone only) ................................................... 59
Phone Book........................................................................................................................... 59

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Answer a call......................................................................................................................... 60
End a call............................................................................................................................... 60
Redial.................................................................................................................................... 60
Redial - Saved Number......................................................................................................... 60
Handsfree Operation............................................................................................................. 61
Auto-Answer......................................................................................................................... 62
Using the Analog line ........................................................................................................... 62
CALL HANDLING.................................................................................................................. 63
Hold....................................................................................................................................... 63
Mute...................................................................................................................................... 63
Transfer................................................................................................................................. 64
Conference............................................................................................................................ 64
Conference Split.................................................................................................................... 64
Add Held............................................................................................................................... 65
Swap...................................................................................................................................... 65
Call Forwarding .................................................................................................................... 65
USING OTHER FEATURES................................................................................................... 68
Account Codes...................................................................................................................... 68
ACD...................................................................................................................................... 68
Attendant Call Hold - Remote Retrieve................................................................................ 69
Callback ................................................................................................................................ 69
Call Forward - Remote (I'm Here)........................................................................................ 69
Call Forward - End Chaining................................................................................................ 70
Call Forward - Forced........................................................................................................... 70
Call Forward - Override........................................................................................................ 71
Call History........................................................................................................................... 71
Call Park................................................................................................................................ 72
Call Pickup............................................................................................................................ 73

5330/5340 IP Phones – User Guide
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Campon................................................................................................................................. 73
Direct Paging ........................................................................................................................ 73
Do Not Disturb...................................................................................................................... 77
Emergency Calls................................................................................................................... 77
Group Listen ......................................................................................................................... 79
Group Paging / Meet Me Answer......................................................................................... 79
Headset Operation................................................................................................................. 80
Hot Desking .......................................................................................................................... 81
Hot Desk Remote Logout ..................................................................................................... 81
Hot Desk - PIN Change ........................................................................................................ 82
Make Busy ............................................................................................................................ 82
Message Waiting Indicator ................................................................................................... 83
Messaging - Advisory........................................................................................................... 83
Messaging - Callback............................................................................................................ 83
Messaging - Cancel Callback................................................................................................ 85
Messaging - Cancel All Callbacks........................................................................................ 85
Music..................................................................................................................................... 85
Night Answer........................................................................................................................ 85
Override (Intrude)................................................................................................................. 86
Paging ................................................................................................................................... 86
Record a Call......................................................................................................................... 86
Reminder............................................................................................................................... 87
Speak@Ease.......................................................................................................................... 88
Speed Call............................................................................................................................. 88
Tag Call................................................................................................................................. 88
Trunk Flash........................................................................................................................... 89
USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT.................................... 90
Access the Conference Controller ........................................................................................ 90

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Turn the conference unit on and off...................................................................................... 90
Adjust the conference unit volume ....................................................................................... 90
Place the conference unit in Presentation mode.................................................................... 90
Exit the conference controller............................................................................................... 90
Mute the conference unit ...................................................................................................... 91
USING THE LINE INTERFACE MODULE .......................................................................... 91
Making and Answering Calls Using the Analog key............................................................ 91
Making and Answering Calls Using the Failover Mode ...................................................... 92
APPENDIX - FOR YOUR INFORMATION.......................................................................... 93
Upgrading Integrated Office Companion ............................................................................. 93
Integrated Office Companion and Microsoft Framework 2.0............................................... 93
Integrated Office Companion and Microsoft Vista .............................................................. 93
APPENDIX – LIST OF LIMITATIONS ................................................................................. 95
Integrated Office Companion Limitations............................................................................ 95

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ABOUT YOUR PHONE
The Mitel®5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class
telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable
multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for one-
touch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers. The 5330 and 5340 IP Phones
also feature a PC Companion application, which is a PC-based desktop programming tool, that
allows you to easily configure your phone from your Personal Computer (PC).
The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated
protocols (SIP). Both phones support the Line Interface Module and 5310 IP Conference Unit.
Additionally, they support Hot Desking and Clustered Hot Desking as well as Resiliency. The
5330/5340 phones are ideal for executives and managers, and can be used as an ACD Agent or
Supervisor Phone, as well as a Teleworker Phone.
The 5330 IP Phone

5330/5340 IP Phones – User Guide
The 5340 IP Phone
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in selecting
and using phone features.
2) Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
3) Volume, Speaker
and Mute ControlsProvide the following audio control capability:
•(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
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5330/5340 IP Phones – User Guide
•(SPEAKER) enables and disables Handsfree mode.
•(MUTE) enables Mute, which allows you to temporarily turn
your phone's handset, headset or handsfree microphone off during a
call.
4) Fixed Function
Keys Give you access to the following phone functions:
•(SETTINGS) : provides access to menus for your phone's
additional features.
•(CANCEL) : ends a call when pressed during the call, and,
when you are programming the phone, eliminates any input and
returns to the previous menu level.
•(REDIAL) : calls the last number dialed.
•(HOLD) : places the current call on hold.
•(TRANS/CONF) : initiates a call transfer or establishes a
three-party conference call.
•(MESSAGE) : provides access to your voice mailbox and
flashes to notify you of messages waiting in your voice mailbox.
Note : The Ring/Message indicator also flashes when messages are
waiting.
5) Keypad Use to dial.
6)Navigation Page
Keys Use to display additional pages of information. The 5330 has two page
navigation keys: Back and Next. The 5340 has three page navigation keys:
Back, Next, and Home.
7) Programmable
Feature Keys and
Softkeys.
Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can
be programmed as speed call keys, fixed function keys, hard keys,
applications, or line appearance keys, according to your communication
needs On your home page, the bottom right feature key is always your
Prime Line key on a 5340 IP Phone; and the bottom left feature key is
always your Prime Line key on the 5330 IP Phone. The top three keys are
softkeys.
8) Handsfree
Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not
need to use the handset.
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