Mitel MiVOICE 6920 User manual

Mitel 6900 IP PHONES
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CALL HANDLING
MAKE an outside call: Make an internal call: To end a call:
Dial 9 + 1 + area code Dial the extension number Press the End Call softkey,
Dial the telephone number Goodbye key or hang up
TRANSFER: Transfer a call off-site: Transfer call to a mailbox:
Press the Transfer softkey Press the Transfer softkey Press the Voicemail key
Dial the extension number Dial 9 + 1 + area code + phone number Dial the mailbox number
(Announce the call) optional (Announce the call) optional Hang-up quickly
Hang up Hang-up
To cancel Transfer:
Press the Back to Held softkey
HOLD: Retrieve Held Call: Retrieve held call at another phone:
Press the Hold key Press the flashing Line key Dial **1
Dial the extension where call is held
MUTE: for handset, headset or speaker
Press the Mute key while on a call
REDIAL:
Press the Redial softkey to dial the last number called (displayed on Home Screen)
Or Press Redial key to pull up the outgoing call log or press twice to auto dial the last number called
PICKUP: to pick up a ringing call at another phone
Lift the handset
Dial **6
Dial extension number of the ringing phone
PAGE: Press the Page key or Dial the Page Access number
Wait for tone; make announcement
Headset:
Press the Headset key to turn Headset function On/Off

FEATURES
Call Log:
Press the Call History key
Select All, Missed, Outgoing or Received Calls
(Press Dial softkey to dial the number)
Press the Goodbye key or Closed Softkey to exit
Call Forward your calls to another destination:
To Program Call Forwarding:
Press the Settings key
Select Call Forward
Select Always
Enter the destination number (9 + 1 + area code + number)
Check the box on the far right
Press the Save softkey
Select Close softkey
Conference: (up to 8 parties)
Establish first call (inside or outside)
Press the Add User softkey
Establish second call (inside or outside)
Press the Join Calls softkey
(Press Leave Call softkey if you wish to hang-up and let the parties continue to talk)
Speed Dial:
To store a Speed Dial number: To dial a speed dial number:
Press and hold the key you wish to program for 5 seconds Press the programmed key
(until Label Name field appears on display)
Navigate to Speed Call
In the Label Name field spell out a name
Navigate to Number
Enter the internal or external number
Press the Save softkey
ADJUSTMENTS
Ring Tones:
Press the Settings key
Navigate to Audio, then Ring Tones
Press Select softkey or Select Button
Select Internal or External Ring
Select Ring tone
Press the Save softkey
Press Close softkey
Volume:
Handset / Headset / Speakerphone / Ringer
Press the volume key to adjust the volume of an active call or ring

NuPoint Messenger
Voice Mail
SETUP YOUR PERSONAL MAILBOX:
Press the VM Message key
Enter your default passcode of 1 2 3 4
Follow the prompts to setup your personal mailbox
Enter a new Passcode (up to 12 digits) plus #
Record a Greeting
Record your Name
Voicemail Menu Options:
Press the VM Message key to Access your mailbox
Choose from the following prompts:
U{8} for User Options
G{4} for Greeting
Press C – Conditional Greeting (separate Busy and No Answer greetings)
Press P – Primary Greeting
Press E – Enable Conditional Greetings
N{6} for Name
P{7} for Passcode
L{5} for Distribution List
C{2} for Call Schedule Options
F{3} for Fax Cover Sheet Options
X{9} to Exit to previous menu
To access your mailbox from your own phone:
Press the VM Message key
Enter your passcode
To access the General or Attendance mailbox:
Press the corresponding Mailbox button by the display
Enter the passcode 2 5 8 0
To access your mailbox from any phone in the office:
Press the VM Message key
When you hear the system ask for your passcode
Press *
Dial your mailbox number, plus *
Enter your passcode when prompted

To access your mailbox from outside the office:
Call into the school 847-986-1100
The greeting will answer with “Welcome to the Message Center”
Dial your mailbox number then *key
Enter your passcode when prompted
To transfer a call to a mailbox:
(While on a call)
Press the VM Message key
Dial the mailbox number
Hang up immediately
Listening to messages:
Access your mailbox
Press P {7} to play a message
(the voicemail plays the date & time stamp of the message)
During message playback
Press 1to pause for 30 seconds
Press *to move back 5 seconds
Press #to move forward 5 seconds
Press 8to skip to your next message
Press 8* to return to beginning of previous message
After message playback
Press P {7} to Play the message again
Press A {2} to Answer the person who sent the message
Press G {4} to Give the message to another mailbox
Press K {5} to Keep the message
Press D {3} to Discard the message
Good to Know:
•Discarded messages are deleted instantly
oUnless immediately after discarding you retrieve it by pressing *or the Undelete softkey
•Kept messages are saved until discarded
•If you hang up without choosing to keep or discard, messages will be kept for 30 days, then
discarded automatically.
PROMPT CODES:
P to play a message
M to make a new message
U to change user options
X to exit the system
0 to return to attendant
# to dial an extension

M Mitel (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the trademarks of their respective holders.
© 2015, Mitel Networks Corporation. All rights reserved.
QUICK REFERENCE GUIDE
TUI QUICK REFERENCE GUIDE
USER OPTIONS
FAX DELIVERY
PLAY VOICE
MESSAGE
Exit
Transfer to
Extension
Transfer to Operator
CALL DIRECTOR
ADMINISTRATION
PLAY E-MAIL
MESSAGE
MAKE MESSAGE
MESSAGE
ADDRESSING
OPTIONS
Change Greeting
Change Name
Change Passcode
Distribution Lists
Call Schedule
Options
Tutorial
Exit to Main Menu
Fax Delivery Options
Retrieve Unplayed
Fax Messages
Personal Fax
Telephone Number
Fax Cover Page
Options
Enable/Disable Auto
Fax Delivery
Exit Options Menu
Play
Answer
Give
Keep
Make
Discard Enable/Disable
Override
Record Greetings
Message
Play
Keep
Delete
Exit to Main Menu
Review
Discard
Append
Exit to Main Menu
Message
Addressing
Options
Confidential
Receipt request
Urgent
Future delivery
Exit options
ACCESSING YOUR MAILBOX
• Enter the NuPoint Unified Messaging system access number.
• Enter your mailbox number (followed by the key if accessing your mailbox from outside the company).
• Enter your passcode.
• If you have the Advanced Unified Messaging with Text-to-Speechfeature, you can listen to either your voice mail
messages or your e-mail messages by accessing the relevant menu, as indicated below.
NOTE: Call Director and Fax are optional features that may not be available on your voice mail system.
MAIN MENU
Mitel NuPoint Unified Messaging
ANSWER OPTIONS
*Voice Mail
Answer
*Dial-back and
delete message
*Dial-back and
keep message
*Answer and Dial-back
options must be enabled.
For more information about
these options, see the
NuPoint UM User Guide avail-
able at Mitel OnLine. (See
“End User Documents”.)