Mitel MiVOICE 6930 User manual

Mitel MiVoice 6930 IP Phone
58015128 REV04
RELEASE 1.3 USER GUIDE FOR MIVOICE BUSINESS

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL
®
). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing on Mitel's
Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks
Corporation (MNC) or its subsidiaries (collectively “Mitel”) or others. Use of the Trademarks is prohibited
without the express consent from Mitel. Please contact our legal department at [email protected] for
additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S.
patents (and any foreign patent counterparts thereto) identified at Mitel’s website:www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer www.cmspatents.com.
Mitel MiVoice 6930 IP Phone User Guide
58015128 - November 2017
®,™ Trademark of Mitel Networks Corporation
© Copyright 2017, Mitel Networks Corporation
All rights reserved

Software License Agreement
1
Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable,
non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely
with the Equipment for which the Software was intended. This Product may integrate programs,
licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These
programsareconfidentialandproprietary,andareprotectedassuchbycopyrightlawasunpublished
works and by international treaties to the fullest extent underthe applicable law of the jurisdiction of
the Customer. In addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to
any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and
restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in
object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or
reduce to electronic medium or machine readable form or language, derive source code without the
express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the
Softwaretothirdparties.AllSoftwarefurnishedhereunder(whetherornotpartoffirmware),including
all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to
the terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the
terms and conditions contained herein. Removal or modification of trademarks, copyright notices,
logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any
othermaterialbreachof thisAgreement,shallautomaticallyterminatethis license.Ifthis Agreement
isterminated forbreach, Customershall immediatelydiscontinue useanddestroy orreturnto Seller
all licensed software and other confidential or proprietary information of Seller. In no event shall
Selleroritssuppliersorlicensors beliableforany damageswhatsoever(includingwithoutlimitation,
damages for loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the software,
even if Seller has been advised of the possibility of such damages.

Mitel MiVoice 6930 IP Phone User Guide
2
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Enabling Bluetooth functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Pairing a Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Forgetting a Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Disconnecting a connected Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Renaming a paired Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting to a different or disconnected Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Config Teleworker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table of Contents
3
Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
TCP DUMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
DHCP Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Connecting to a Wi-Fi network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring and using programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Mobile Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Float Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Receiving calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Ending a conference and transferring remaining parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Managing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
General functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Personal folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Corporate and Mobile folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Mitel MiVoice 6930 IP Phone User Guide
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Deleting entries from the Call History application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Copying entries to the Personal folder in the Contacts application . . . . . . . . . . . . . . . . . . . . . . . 85
Missed calls indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Visual voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Enabling voicemail application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Logging into your voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Logging out of your voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Playing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Dialing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Deleting a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Saving a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Sending voicemail to a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Adding voicemail number to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Syncing mobile call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Viewing mobile call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Viewing mobile missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Viewing details of a mobile call history or missed call entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Updating mobile call history and missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Dialing a mobile phone call history entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adding an entry to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Deleting mobile call history and missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering an incoming mobile call using your Mitel MiVoice 6930 IP phone . . . . . . . . . . . . . . . . 104
Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6930 IP phone
105
Additional features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Accessory support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Mitel M695 Programmable Key Module (PKM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Mitel Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Using the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Charging the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Upgrading the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Checking the battery level and firmware version of the Integrated DECT Headset . . . . . . . . . 115
LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Table of Contents
5
Replacing the Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Mitel Cordless Bluetooth Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
LED indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Alerting tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Powering on/off the Bluetooth cordless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Analog, DHSG/EHS, and USB headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Mitel MiVoice 6930 IP Phone User Guide
6
Welcome
The Mitel MiVoice 6930 IP phone is a premium feature-rich phone with a large color display
that delivers graphically rich applications. The Mitel MiVoice 6930 IP phone provides 12
programmable self-labeling keys allowing up to 72 functions and five intuitive state
sensitive softkeys.
This applications phone features superior sound quality with wideband audio, an enhanced
speakerphone that utilizes advanced audio processing to achieve richer and clearer
handsfree conversations, and native analog, DHSG/EHS, USB, and Bluetooth headset
functionality.
The Mitel MiVoice 6930 IP phone supports MobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to:
• Answer a mobile phone call using your Mitel MiVoice 6930 IP phone.
• Effortlessly move mobile call audio between the Mitel MiVoice 6930 IP phone and your
mobile phone.
• Sync your mobile phone’s contact list with your Mitel MiVoice 6930 IP phone.
Accommodating today’s highspeed networks through dual Gigabit Ethernet ports, the Mitel
MiVoice 6930 IP phone also offers plenty of support for Mitel and third-party peripheralsand
has an environmentally efficient PoE class 3 rating. The Mitel MiVoice 6930 IP phone is one
of the most advanced desktop IP phones available on the market today and is ideal for any
enterprise executive or manager, Teleworker, and Contact Center employee.
The 6930 IP phone is compatible with the MiVoice Business phone system.
About this guide
This guide explains how to use the basic features of your new Mitel MiVoice 6930 IP phone. Not all
featureslistedareavailableby default.YourSystemAdministratorhastheabilitytocustomizemany
features on this phone. Contact your System Administrator to find out which features and services
are available to you on your phone system.
Supporting documentation
To access phone and system-specific documentation:
1. Log in to Mitel Connect.
2. In the left-hand menu, click Mitel OnLine.
3. Click Product Documentation under the Support section.
4. Select PDF Guides and Online Help under the End User Documents drop-down menu.
5. In the left-hand menu, navigate to Telephones.

Welcome
7
Phone features
Feature highlights include:
• 4.3” WQVGA (480x272) color TFT LCD display with brightness controls
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
• Embedded Bluetooth 4.0
• USB 2.0 port (500mA maximum)
• Wideband handset
• Enhanced wideband, full-duplex speakerphone for handsfree calls
• Extensive support for peripherals and modules: Mitel S720 Bluetooth Speakerphone, Mitel
Cordless Bluetooth Handset, Mitel Integrated DECT, Bluetooth, USB, DHSG/EHS, and wired
analog headsets, M695 Color Programmable Key Module (PKM), and Mitel Wireless LAN
Adapter
• AC power adapter (sold separately)
• 12 programmable, multi-function, self-labeling keys
allowing up to 72 functions and five intuitive
state sensitive softkeys
• MobileLink support - seamless mobile integration using Bluetooth wireless technology
Installation and setup
Please refer to the Mitel MiVoice 6930 IP Phone Installation Guide included with your phone for
basic installation and physical setup information.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortabletouseaheadset.See“Accessorysupport”
on page 111formoreinformationonheadsets.
Protect your hearing
Your Mitel MiVoice 6930 IP phone has a control for adjusting the volume of the handset, headset,
and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel MiVoice 6930 IP phone supports two viewing angles (30° and 60°). Adjust
the stand to suit your viewing preference. For instructions on how to adjust the stand, see the
Mitel
MiVoice 6930 IP Phone Installation Guide.

Mitel MiVoice 6930 IP Phone User Guide
8
Phone keys
Key panel
The following sections describe the various Mitel MiVoice 6930 IP phone key functions and how
they can help you make and manage your calls and caller information.
a
Goodbye Key
l
LCD Screen
d
Hold Key
o
Dialpad
e
Message Waiting Indicator (MWI)
q
Handset
f
Mute Key
r
Contacts Key
g
Speaker/Headset Key
s
Redial Key
h
Navigation Keys/Select Button
t
Call History Key
i
Volume Control
u
Settings Key
j
State-Sensitive Softkeys
w
Speaker
k
Programmable Keys
y
Voicemail Key
q
w
e
r
t
y
u
o
a
s
d
f
g
i
h
j
k
l
k

Phone keys
9
Key description
The following table describes the keys on the Mitel MiVoice 6930 IP phone:
Key Description
Contacts key - Displays a list of your contacts.
For more information, see “Contacts”
on page 68 .
Call History key - Displays a list of your missed, outgoing, and answered calls.
For more information, see “Call History”
on page 81.
Voicemail key - Provides access to your voicemail service (if configured).
For more information, see “Voicemail”
on page 87.
Settings key - Provides services and settings that allow you to customize your
phone.
For more information, see “Customizing your phone”
on page 17.
Volume controls - Adjusts the volume for the ringer, handset, headset, and
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the audio
device being used (handset, headset, or speaker).
Goodbye key - Ends an active call. The Goodbye key also exits an open list
(such as Call History) and menus (such as the Settings menu) without saving
changes.
Redial key -Displaysalistofyourpreviouslydialed calls.Pressing the Redial key
twice redials the last dialed number displayed on the Home screen.
For more information, see “Redialing a number”
on page 61.
Hold key - Places an active call on hold. To retrieve a held call, press the
applicable Line key.
For more information, see “Placing a call on hold”
on page 64.
Mute key - Mutes the microphone so that your caller cannot hear you (the LED
beside the key turns on when the microphone is on mute).
For more information, see “Muting the microphone”
on page 64.
Speaker/Headset key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
For more information, see “Audio Path”
on page 34.
Navigation keys and select button - Multi-directional navigation keys that allow
you to navigate through the phone’s User Interface (UI).
Pressing the center Select button sets options as well as performs actions such
as dialing out from the Contacts or Call History.
On the Home screen, the left and right navigation keys can be used to access the
additional pages of programmable softkeys.
For more information, see “UI navigation”
on page 16.
State-sensitive softkeys - Five state-sensitive softkeys that allow you to perform
different functions during specific states (i.e. when the phone is an idle,
connected, incoming, outgoing, or busy state).

Mitel MiVoice 6930 IP Phone User Guide
10
Dialpad keys
The Mitel MiVoice 6930 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key.
Keys2through 9 containtheletters of thealphabet.These dialpadkeyscanbe used todial a phone
numbertomakeacall(see“Makingcalls”onpage 60)andtopresskeysrequestedbyanInteractive
VoiceResponse(IVR)system.ThebasicinputsfortheMitelMiVoice6930IPphonedialpadincludes
the following:
Programmable keys - 12 programmable, multi-function self-labeling keys that
allow you to use up to 72 specific functions.
For more information see “Configuring and using programmable keys”
on
page 49.
Dialpad Key Description
0 Dials 0
1Dials1
2 ABC Dials 2
When entering text, this key enters Awith one press, Bwith two presses, and Cwith
three presses.
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith
three presses.
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith
three presses.
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith
three presses.
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and Owith
three presses.
7 PQRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith
three presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith
three presses.
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith
three presses, and Zwith four presses.
Key Description

Phone keys
11
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on
one'snationalityorpersonal preference.Thesecan be used for special functions such as accessing
advancedservices.Thestarkeyandpoundkeyfunctionsaredependentonyourcallserver’sfeature
availability. Contact your System Administrator for more information about available functions using
these keys.
When entering characters in the various
Settings menus or in different applications (for example,
when adding a contact to your
Contacts application), advanced characters can be entered using
the dialpad keys.
The following tables identifies the characters that you can use and the order in which they are
accessible.
Key Uppercase Characters Lowercase Characters
00+0+
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @

Mitel MiVoice 6930 IP Phone User Guide
12
Getting started
The Mitel MiVoice 6930 IP phone must be set up and be configured by the System Administrator
prior to its first use prior to its first use.
UI overview
Home screen
When the phone has successfully booted up and connected to the network,the phone displays the
Home screen. The Home screen shows the date and time along with your number and last dialed
number. It is the default screen displayed when the phone is in an idle state.
Phone and network status indicators
There are icons that display on the phone to indicate the status of the phone and network. These
icons display on the upper right corner of the
Home screen.
The following table identifies and describes the phone and network status indicators on the
Home
screen.
Note: Your System Administrator should have configured your number and any other
administrative features required. If your number does not display on the screen, contact your
System Administrator.
Icon Description
Network Connected - The Network Connected icon displays on the Home screen when the
phone is connected to the MiVoice Business call server.
Date and Time
Your Number
Last Dialed
Number
Status indicators

Getting started
13
Attempting Network Connection - The Attempting Network Connection icon displays on the
Home screen when the phone is attempting to connect to the MiVoice Business call server.
Network Disconnected - The Network Disconnected icon displays on the Home screen when
the phone loses connection to the MiVoice Business call server.
If this icon is displayed and you are using an AC adapter for power, check that the Ethernet cable
is tightly connected to the phone and to the network device port. The phone should automatically
detect when it is reconnected and attempt to connect to the network. If this does not resolve the
issue, check with your System or Network Administrator for assistance.
Bluetooth Enabled - The Bluetooth Enabled icon displays on the Home screen when Bluetooth
functionality has been turned on.
For more information on Bluetooth functionality, see “Bluetooth” on page 25.
Headset Connected - The Headset Connected icon displays on the Home screen when a
headset (Integrated DECT Headset, Bluetooth, USB, DHSG/EHS, or analog wired) connection
has been detected.
For more information on headset functionality, see “Bluetooth” on page 25 and “Mitel Integrated
DECT Headset” on page 113.
Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen
when a mobile phone connection has been detected.
For more information on headset functionality, see “Bluetooth” on page 25.
Speakerphone Connected - The Speakerphone Connected icon displays on the on the Home
screen when a speakerphone connection has been detected.
For more information on headset functionality, see “Bluetooth” on page 25.
Call Forward Always - The Call Forward Always icon displays on the Home screen when the
Call Forward feature is enabled using the "Always" condition (as opposed to the "Busy" and "No
Answer" conditions).
For more information on the Call Forward feature, see “Call Forward” on page 22.
Missed Calls - The Missed Calls icon displays on the Home screen only when incoming calls
have not been received. The number in the red badge indicates how many calls were missed. To
access a list of your missed calls, press the (Call History) key.
For more information on missed calls, see “Missed calls indicator” on page 86.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND
feature is enabled. When DND is enabled, callers calling into the phone may hear a DND signal
and a "Do Not Disturb" message is displayed on their phones, depending on the setting in the
System Administrator Tool.
For more information on the DND feature, see “Do Not Disturb” on page 54.
Hotdesk User - The Hotdesk User icon displays on the Home screen when you log in using your
hotdesk account.
Voicemail - The Voicemail icon displays on the Home screen only if you have new messages
waiting. To access your voicemail messages, press the (Voicemail) key.
For more information on voicemail functionality, see “Voicemail”
on page 87.
Icon Description

Mitel MiVoice 6930 IP Phone User Guide
14
Programmable keys, state-sensitive softkeys, and line keys
12 programmable keys (including the Prime Line key) and five state-sensitive softkeys are always
displayed on the
Home screen. The programmable keys allow you to configure up to 72 different
features (such as speed calls, phone lock, DND, and so on).
The state-sensitive softkeys change depending on the state of the phone and are used to perform
different functions when the phone is an idle, connected, outgoing, or busy state.
The
Prime Line key is a visual indication of the status of your prime line. When your phone is in an
idle state, your (
Prime Line ) icon is solid blue. Your System Administrator may also have
configured additional line appearances on your phone. Line appearancekeys are solid green when
your phone is in an idle state.
Ifyouhave12ormoreprogrammablekeysconfigured,programmablepageindicatorsaredisplayed
above the softkeys. These dots indicate the number of programmable key pages and its relative
position. Press the left and right navigation keys to switch the programmable key pages.
Note: If enabled by your System Administrator, certain features can be programmed on the
programmable keys by pressing and holding the respective programmable key. Others can only
be programmed by your System Administrator through the MiVoice Business call server. See
“Configuring and using programmable keys” on page 49 for information on how to program the
programmable keys using the phone. Contact your System Administrator for details on what
features are available to be programmed through the MiVoice Business call server.
State-Sensitive
Programmable Keys
Softkeys
Prime Line Key Programmable Key
Page Indicator
Line Appearance
Keys

Getting started
15
Call screen
Duringanincomingoroutgoingcallandwhenonanactivecall,alltheessentialinformationregarding
the call is displayed on screen, including the caller’s avatar, name, number, and call duration timer.
Thecontext-sensitivesoftkeysalsochangeallowingyouaccesstomorecallhandlingfeatures (such
as
Transfer and Add User during an active call).
Additionally, if the call is on the
Prime Line key, the Prime Line key changes to reflect the status
of the line as per the following table.
If the call is on a different line, the applicable line appearance key change to reflect the status of the
line as per the following table.
Icon Description
(Blinking) Indicates the prime line is ringing due to an incoming call.
Indicates the prime line is busy.
(Blinking) Indicates the call on the prime line is on hold.
Icon Description
(Blinking) Indicates the applicable line is ringing due to an incoming call.
Indicates the applicable line is busy.
(Blinking) Indicates the call on the applicable line is on hold.
Conference Softkey
Prime Line Key
Transfer Softkey
Avatar
Call Timer
Caller ID
End Call Softkey

Mitel MiVoice 6930 IP Phone User Guide
16
UI navigation
UI navigation is performed using the navigation keys located to the right of the softkeys.
There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to
navigate through the various applications and settings menus. The center key acts as a
Select button
that is used to set options and perform actions such as dialing out from the
Contacts or Call History
applications .
Navigation Keys/
Select Button

Customizing your phone
17
Customizing your phone
You can customize your phone and view your phone status by pressing the ( Settings ) key,
opening the
Settings menu. This menu provides a single location to access all your phone settings.
The following phone settings can be configured through the
Settings menu:
Icon Option
Status
Language
Voicemail
Call Forward
Config Teleworker
Diagnostics
• Audio Diagnostics
•Ping
• TCP DUMP
• DHCP Trace
Bluetooth
Wi-Fi
Audio
• Ring Tones
•AudioPath
Display
Restart
Notes:
1.
The Advanced options are Administrator-level functions only, and are not accessible by the
user. These options should only be set up and changed by your System Administrator.
2. The LogIssue softkeyisusedtogeneratealogfilethatcanhelpAdministratorsdebugissues.
You should only press this softkey when requested by your System Administrator.

Mitel MiVoice 6930 IP Phone User Guide
18
Using the Settings menu
1. Press the ( Settings ) key on the phone to enter the Settings menu.
2. Use the left and right navigation keys to highlight an option and the up and down navigation
keys to scroll through the sub options.
3. Press the Select button or Select softkey to select an option.
4. Use the navigation keys, dialpad keys, and softkeys that display for each setting to make any
applicable changes.
5. Press the Save softkey to save your changes.
6. Pressthe ( Goodbye )keyorthe Close softkeyatanytimetoexitwithoutsaving changes.
Status
The Status settings in the Settings menu allows you to view your phone’s:
•
Network General Info:
General information regarding your phone’s network settings such as IP address, subnet mask,
gateway, MAC address, call server IP addresses, TFTP server IP address and port, IPA IP
address, and DNS values.
•
Network Persistent Data :
The IP addresses for call servers 1 to 4.
•
Network DHCP Info :
Information regarding your phone’s Dynamic Host Configuration Protocol (DHCP) status and
T1/T2 renewal times.
•
Network Status QoS :
Information regarding Quality of Service (QoS) features such as Virtual LAN (VLAN), Layer 2
Priority (L2P), and Differentiated Services Code Point (DSCP).
•
Port Info:
Speed and duplex values for both the LAN and PC ports.
•
Phone Info :
General phone-related information such as model number, hardware and call server revisions,
main firmware version, and boot version.
Note: For more information about Advanced options, contact your System Administrator.
Note: Press the Copyright softkey to view copyright information.