Mitel MiVOICE 6920 User manual

MITEL 6920 & 6930 IP Phones Quick Reference Guide
Provided By:

2
Phone Layout 6920

3
Phone Layout 6930

4
Key Description

5
ANSWERING A CALL
Lift handset or press the (Speaker/Headset) Key
Ending or Ignoring a Call
Place handset back in its cradle or press the (Goodbye) Key
PLACING AN INTERNAL CALL TO ANOTHER EXTENSION
Dial the extension number (you do not need to go off-hook first)
PLACING AN EXTERNAL CALL
Lift handset or press the (Speaker/Headset) Key
Press 8for outside dial tone
Dial the telephone number
REDIALING
Press the (Redial) Key twice to call the last dialed number
Or
Press the (Redial) Key once to access the Call History application that
displays a list of recently dialed numbers.
Use the Up and Down navigation keys to scroll through the entries and
select a number. Press either the Select button or Dial Softkey to redial the
selected number.
MUTE
Press the (Mute) Key while on a call to mute the microphone for your
handset, headset, or speaker. Light next to key will be red. You can hear your
caller, but they cannot hear you
To un-mute –press the lit (Mute) key again

6
PLACING A CALL ON HOLD
With call in progress, press the (Hold) Key
To return to the caller, press the fluttering Call Key call is on
TRANSFERRING A CALL TO ANOTHER EXTENSION
With call in progress, press the Xfer Softkey at bottom of screen
Dial the extension number (or press the programmed button for that extension)
*Blind Transfer: Hang up. Call will ring through to the transferred extension.
*To announce the call: Wait for extension to answer and announce call
Hang up to complete the transfer.
TRANSFERRING A CALL TO A USERS VOICEMAIL BOX
With call in progress, press the VOICEMAIL button
Wait for the Mitel Voicemail System to Answer
Dial the extension number (or press the programmed button for that extension)
Quickly Hang up
TRANSFERRING A CALL TO AN OUTSIDE NUMBER
With call in progress, press the Xfer Softkey at bottom of screen
Press 8for outside dial tone
Dial the telephone number
Hang up
TO RETRIEVE A CALL HOLDING or RINGING ON AN EXTENSION
From any telephone on the system, Press 4
Dial the extension number where the call is holding or ring on
The held call will now be live
MAKING A CONFERENCE CALL
With first call in progress, press the Conf Softkey at bottom of screen
Dial the second party (either dial inside extension number, or press 8and then
dial telephone number)
When second party answers, press the Conf Softkey at bottom of screen
All parties are connected

7
SETTING DO-NOT-DISTURB (DND)
Press the DND button
CALL FORWARDING
To forward your calls to another number
Press the (Settings) Key
Use the (Navigation) Keys to scroll to the left
Select (Call Forward)
In the ALL Field enter the extension or 8+Outside Number
Press Select from Navigation Key
Navigate to On field and press Select
A check mark will indicate on
Press Save Softkey
CHANGING YOUR RING TONE
Press the (Settings) Key
Use the (Navigation) Keys to scroll to the right
Select (Audio)
Scroll down to highlight Ring Tones & Select
Scroll Up or Down to select which tone to use
Press Save Softkey
Press Quit Softkey to return to time/date screen
PAGING
To make an overhead paging announcement
Lift handset
Press Page Programmed Key
Make Announcement
Hang-up

8
QUICK SPEED DIAL CONFIGURATION
A Speed Dial key allows you to dial a specified number with one key press. Speed dial
keys can be used to dial an internal or external number.
Navigate to a non-configured key
Press and hold key until the Speed Dial Edit screen is displayed
In the Label field, enter a label for the key using the dial pad
Press the down navigation key to move to the number field
Enter the internal extension number or 8+Outside number
Press Save Softkey
CHANGE A SPEED DIAL KEY
Press the (Settings) Key
Use the (Navigation) Keys to scroll to the right
Highlight (Dialing)
Use the (Navigation) Keys to scroll down & highlight (Speed Dial Edit)
Select Speed Dial Edit by pressing middle select key on Navigation Key
Using Navigation Key select the type of key you want to edit:
6920 = Left Sotkeys & Bottom Softkeys
6930 = Top Softkeys & Bottom Softkeys
Use the (Navigation) Keys to scroll down to the key you want to edit
In the Label field, enter a label for the key using the dial pad
Press the down navigation key to move to the number field
Enter the internal extension number or 8+Outside number
Press Save Softkey

9
VOICEMAIL
INITIALIZING YOUR MAILBOX FOR THE FIRST TIME
1. Lift handset
2. Press the Key
3. When the system says “Enter your password, re-enter your extension
and press #.
4. The system will prompt you to enter a new password (Suggested 5-10
digits)
5. Enter your new password, then press #
➢The system will play back new password
➢Press # to accept
6. The system will prompt you to record your name for the directory
➢At the tone, record your first and last name (callers will hear
this when they dial your name in the company directory)
➢Press # to end recording
7. The system will play back your name
➢Press # to accept
8. The system will play a mailbox introduction
➢Press # if you wish to skip this introduction
9. Press 4 1 1 to access your primary greeting
➢Record your greeting at the tone
➢Press # to end recording
➢After recording, either press 1 to replay, 3 to erase and re-
record, or # to accept your recording
Your mailbox is now setup!

10