Mitel MiVoice 6940 User manual

Mitel 6940 SIP Phone
58015335 REV00
RELEASE 5.0.0 USER GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks Corporation (MITEL
®
). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
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terms.
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Mitel 6940 SIP Phone Release 5.0.0 User Guide
58015335 REV00 - August 2017
®,™ Trademark of Mitel Networks Corporation
© Copyright 2017, Mitel Networks Corporation
All rights reserved

Table of Contents
iii
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Cleaning the Mitel 6940 SIP IP phone touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
IP Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Input methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Network Connected/Network Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Line Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvii
Detailed-View Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii
Multi-View Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxix
Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxi
Phone Options through the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxi
Simplified Options List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxii
Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiii
Phone Options through the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv
Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv
Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxviii
Phone Status through IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxviii
To view the status of your phone through IP phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxviii
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xl
Phone Status through the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli
SIP Account Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlii

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Customizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii
IP Phone UI and Web UI Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii
Input Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv
Specifying the Input Language Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lvii
Specifying the Input Language Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lviii
Latin 2 Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lix
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lix
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lx
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxii
Set Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxiii
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxv
Enabling and Disabling Bluetooth Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxvi
Pairing a Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxvi
Unpair/Forget a Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxix
Connecting to a Different Paired Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxx
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxx
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxx
External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxi
Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxii
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxiv
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxiv
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxiv
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxiv
Configuring Lock Settings Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .lxxvi
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxviii
Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxviii
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxx
Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxx
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxvi
Home Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxvi
Brightness Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxviii
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxviii
Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxviii
Speed Dial Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxix
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxix
Restarting Your Phone Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxix
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xci
Defining an Emergency Dial Plan Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xcii
Configuring Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xciii

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State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcv
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcvi
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcviii
Configuring a Line Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcviii
Blinking Softkey Icon Support for Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcviii
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcix
Speed Dial Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xcix
Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module
keys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . c
Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys, dialpad keys,
expansion module keys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ci
Creating a Speed Dial Softkey Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cii
Creating Dialpad Speed Dial Keys Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ciii
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . civ
Configuring a DND Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . civ
Mobile Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . civ
Configuring a Mobile Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cv
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cvi
Blinking Softkey Icon Support for BLF Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cvi
Configuring a BLF Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cvii
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cviii
Configuring a BLF/List Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cix
Configuring XMPP AVATAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cx
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxi
Configuring an XML Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxi
Accessing the XML Service Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxii
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxii
Configuring a Flash Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxii
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiii
Configuring a Sprecode Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiii
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiv
Configuring Park/Pickup Keys Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxiv
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI . . . . . . . . . . . . . . . . cxv
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxvi
Configuring a Call Forward Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxvi
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxvii
BLF/Xfer Key Requirements and Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxvii
Configuring a BLF/Xfer Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxviii
Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxviii
Speed Dial/Xfer Key Requirements and Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxix
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . cxix

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vi
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxx
Configuring a Speed Dial/Conf Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxi
Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxii
Configuring a Speed Dial/MWI Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxii
Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxiii
Configuring a Directory Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxiv
Received Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxv
Configuring a Received Callers List Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . .cxxv
Outgoing Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxvi
Configuring a Outgoing Redial Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . cxxvii
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxvii
Configuring a Conference Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxviii
Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxviii
Configuring a Transfer Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxix
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxix
Configuring an Intercom Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxx
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxx
Configuring a Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxi
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxi
Configuring a Paging Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxii
Using the Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxiii
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxiii
Configuring a Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxiii
Call History Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxiv
Configuring a Call History Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxiv
Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxv
Configuring an Empty Key Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxxv
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxvi
Deleting a Key’s Function Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxvi
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxvii
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxvii
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxvii
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxxviii
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxxxviii
Volume Controls for the Headset Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxix
Making and Receiving Calls Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxix
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxix
Using the Icom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxxxix
Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxl

Table of Contents
vii
Accessing the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlii
Editing Entries in the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxliii
Deleting All Entries in the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxliii
Deleting an Entry In the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxliv
Copying Entries to the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxliv
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlv
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlvi
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlvi
Deflecting an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlvii
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlviii
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxlix
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlix
When on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlix
Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxlix
Retrieving a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cl
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cl
Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cl
Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cl
Direct Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cl
Transferring an Existing Call to Another Existing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clii
Transferring to a Contact in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cliii
Indication of Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clv
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clv
Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clv
Ending a Conference and Transferring Remaining Parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . clix
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clix
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clx
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clx
General Directory Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxi
Local Directory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxvi
Downloading the Local Directory to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxiii
External Directory Source Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxxiv
Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxv
Accessing and Using the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxvii
Editing Entries in the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxviii
Deleting Entries from the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxviii
Copying Entries to the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxxix
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxx
Downloading the Received Callers List to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxxxi

Mitel 6940 SIP Phone User Guide
viii
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxii
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxiii
DND Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxiv
Configuring a DND Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxv
Configuring DND Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxv
Configuring DND Modes Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxvi
Call Forward Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .clxxxvii
Configuring a Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . clxxxviii
Using Call Forward through the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxci
Mobilelink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .cxcv
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxcvi
Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxcvi
Answering an incoming mobile call using your Mitel 6940 IP phone . . . . . . . . . . . . . . . . . . . cxcviii
Moving audio from an active mobile call between your mobile phone and Mitel 6940 IP phone cx-
cviii
Mute and Hold Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cxcix
Goodbye Key Behavior for Mobile Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cc
Hot-desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cc
Auto-lock and Unlock on Mobile Proximity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cc
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cciii
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cciii
Configuring Display of DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cciii
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cciv
Configuring Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cciv
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cciv
Configuring Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccv
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccv
Configuring XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccvi
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccvi
Configuring Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccvii
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccvii
Configuring Switch Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccviii
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccviii
Configuring Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccix
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccix
Configuring Call Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccx
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccx
Configuring Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxi
Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxi
Configuring Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxii

Table of Contents
ix
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxiii
Configuring Goodbye Key to Cancel Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxiii
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxiv
Configuring Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxiv
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxiv
Auto-Answer/Play Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxv
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxv
Allow Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxv
Configuring Incoming Intercom Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxv
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxvi
Configuring Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxvi
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccxvii
Keys States and LED/Button Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxviii
SCA Voicemail Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxix
Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxix
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxx
Model M695 Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxi
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccxxii
Press-and-Hold to Create a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ccxxii
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiii
How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiv
Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiv
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiv
How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxiv
Appendix A - Time Zone Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxvi
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxxi
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxxi
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxxi
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ccxxxi

Mitel 6940 SIP Phone User Guide
x
Welcome
The Mitel 6940 SIP IP phone is a top-of-the-line executive phone with a large high-resolution
touch display that delivers graphically rich applications. As a full-feature enterprise-class
phone, the Mitel 6940 SIP IP phone provides 12 programmable self-labeling keys and six
intuitive state sensitive softkeys.
The Mitel 6940 SIP IP phone features superior sound quality with a cordless Bluetooth
handset featuring enhanced audio capabilities, a speakerphone that utilizes advanced audio
processing to achieve richer and clearer handsfree conversations,and native Bluetooth and
USB headset functionality.
The 6940 IPphone supports MobileLink,a feature that provides seamless mobile integration
using Bluetooth wireless technology. MobileLink highlights include the ability to:
• Answer a mobile phone call using your Mitel 6940 IP phone.
• Effortlessly move mobile call audio between the Mitel 6940 SIP phone and your mobile
phone.
• Sync your mobile phone’s contact list with your Mitel 6940 SIP phone.
Accommodating today’s highspeed networks through dual Gigabit Ethernet ports, the Mitel
6940 SIP IP phone also offers plenty of support for Mitel and third-party peripherals and has
an environmentally efficient PoE class 3 rating. The Mitel 6940 SIP IP phone is one of the
most advanced desktop IP phones available on the market today and is ideal for any
enterprise executive or manager, Teleworker, and Contact Center employee.
The 6940 IP phone is compatible with select Mitel call managers-MiVoice 5000, MX-ONE,
MiVoice Office 400.
About this guide
This guide explains how to use the basic features of your new Mitel 6940 SIP IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many
features on this phone. Contact your System Administrator to find out which features and services
are available to you on your phone system. For information on more advanced settings and
configurations, Administrators should refer to the Mitel SIP IP Phones Administrator Guide.
Documentation
•Mitel 6940 SIP IP Phone Quick Reference Guide – Contains call handling instructions, an
overview of the User Interface (UI) and details on UI navigation, as well as information on other
important features. The Quick Reference Guide can be downloaded from
http://www.miteldocs.com.
•Mitel 6940 IP Phone Installation Guide – Contains installation and set-up instructions, general
features and functions, and basic options list customization. The Installation Guide can be down-
loaded from http://www.miteldocs.com.
•Mitel 6900 SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP
phones on the network and contains advanced configuration instructions. The Administrator

Welcome
xi
Guide is intended for the System Administrator and can be downloaded from
http://www.miteldocs.com.
Supporting documentation
To access phone and system-specific documentation:
1. Log in to Mitel Connect.
2. In the left-hand menu, click Mitel OnLine.
3. Click Product Documentation under the Support section.
4. Select PDF Guides and Online Help under the End User Documents drop-down menu.
5. In the left-hand menu, navigate to SIP Phones > 6900 Series SIP Phone.
Phone features
Feature highlights include:
• 7" WVGA (800x480) color TFT capacitive touch-screen LCD display with brightness controls
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
• Embedded Bluetooth 4.0
• USB 2.0 port (500mA maximum)
• Cordless Bluetooth handset
• Enhanced wideband, full-duplex speakerphone for handsfree calls
• Extensive support for peripherals and modules: Mitel Cordless Bluetooth handset, Mitel
Integrated DECT, USB, and Bluetooth headsets, M695 Color Programmable Key (PKM)
modules, and Mitel Wireless LAN Adapter
• AC power adapter (sold separately)
• 12 to touchscreen top softkeys supporting up to 48 functions and six state-based touchscreen
bottom softkeys supporting up to 30 functions.
• MobileLink support - seamless mobile integration using Bluetooth wireless technology
Requirements
The 6940 SIP IP phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the
6940 phone
• Access to a Trithroughl File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer
(SSL) (HTTPS)
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended)
• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for optimum
Gigabit Ethernet performance)

Mitel 6940 SIP Phone User Guide
xii
• The USB drive file system is set as FAT32 for the USB to be detected by the phone.
• Power source:
• For Ethernet networks that supply inline power to the phone (IEEE 802.3af or IEEE 802.3at
[IEEE 802.3at recommended]) use an Ethernet cable to connect from the phone directly
to the network for power (no 48V AC power adapter required if using Power-over-Ethernet
[PoE] or PoE plus)
• For Ethernet networks that DO NOT supply power to the phone:
• Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no.
GT-41080-1848 (sold separately) to connect from the DC power port on the phone to a
power source or
• Use a PoE power injector or a PoE switch (PoE plus recommended)
Installation and setup
Please refer to the Mitel 6940 IP Phone Installation Guide included with your phone for basic
installation and physical setup information.
Cleaning the Mitel 6940 SIP IP phone touchscreen
Repeated use of the Mitel 6940 SIP IP phone may lead to a dirty screen. To clean the phone’s
screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth
made of microfiber suede (preferably one without sewn hems or similar characteristics that would
scratch the surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning,
or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use
just a little water on the cloth. Too much moisture can cause damage to your phone that could be
permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using
too much water on the cloth.
Some rules to follow when cleaning your screen include:
• Do not use any sharp objects including your fingernail.
• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point
pen or a screw driver.
• Do not use any type of cleansers including abrasive cleansers.
• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
• Do not spray any type of cleaner directly on the phone’s screen.

Welcome
xiii
• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
• If using a damp cloth, disconnect power to the phone before wiping the screen.
To clean your Mitel 6940 IP phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For
stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring
out until it is just damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the
screen. You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few
minutes.
6. Reconnect power to your phone.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortable to use a headset.
Protect your hearing
Your Mitel 6940 SIP IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep
the volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel 6940 SIP IP phone supports two viewing angles (30° and 60°). Adjust the
stand to suit your viewing preference. For instructions on how to adjust the stand, see the
Mitel6940
IP Phone Installation Guide.
CAUTION:
Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm
the touchscreen surface and potentially cause transparent conductive film cracks in the screen.
Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends
the life of your phone’s touchscreen.

Mitel 6940 SIP Phone User Guide
xiv
IP Phone keys
Key panel
The following sections describe the various Mitel 6940 SIP IP phone key functions and how they
can help you make and manage your calls and caller information.
q
Bluetooth Cordless Handset
a
Goodbye Key
w
Speaker
s
Redial Key
e
Message Waiting Indicator (MWI)
d
Hold Key
r
Directory Key
f
Mute Key
t
Call History Key
g
Speaker/Headset Key
y
Voicemail Key
h
State-Sensitive Bottom Softkeys
u
Options Key
j
Top Softkeys
i
Volume Control
k
LCD Touchscreen
o
Dialpad
w
h
q
e
a
d
s
f
g
r
t
y
uo
k
j
i

IP Phone keys
xv
Key description
The following table describes the keys on the Mitel 6940 IP phone:
Input methods
Dialpad keys
The Mitel 6940 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys
2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone
number to make a call (see “Making Calls” on page cxxxvii) and to press keys requested by an
Key Description
Directory key - Displays a list of your contacts.
For more information, see “Directory” on page lxx
.
Call History key - Displays a list of your missed, outgoing, and answered calls.
For more information, see “Call History Key” on page cxxxiv.
Voicemail key - Provides access to your voicemail service (if configured).
For more information, see “Voicemail” on page clxxxii.
Options key - Provides services and static settings that allow you to customize
your phone.
For more information, see “Customizing Your Phone” on page xliii.
Volume controls - Adjusts the volume for the ringer, handset, headset, and
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the audio
device being used (handset, headset, or speaker).
Goodbye key - Ends an active call. The Goodbye key also exits an open list
(such as Call History) and menus (such as the Static Settings menu) without
saving changes.
Redial key - Displays a list of your previously dialed calls. Pressing the Redial key
twice redials the last dialed number displayed on the Home screen.
For more information, see “Outgoing Redial Key” on page cxxvi.
Hold key - Places an active call on hold. To retrieve a held call, tap the applicable
Line key.
For more information, see “Placing a Call on Hold” on page cxlix.
Mute key - Mutes the microphone so that your caller cannot hear you (the LED
beside the key turns on when the microphone is on mute).
For more information, see “Mute” on page cxlv.
Speaker/Headset key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
For more information, see “Audio” on page lxxviii.

Mitel 6940 SIP Phone User Guide
xvi
Interactive Voice Response (IVR) system. The basic inputs for the Mitel 6940 SIP IP phone dialpad
includes the following:
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on
one's nationality or personal preference. These can be used for special functions such as accessing
advanced services. The star key and pound key functions are dependent on your call server’s feature
availability. Contact your System Administrator for more information about available functions using
these keys.
When entering characters in the various
Options menus or in different applications (for example,
when adding a contact to your
Directory application), advanced characters can be entered using
the dialpad keys.
The following tables identifies the characters that you can use and the order in which they are
accessible.
Dialpad Key Description
0 Dials 0
1Dials1
2 ABC Dials 2
When entering text, this key enters Awith one press, Bwith two presses, and Cwith
three presses.
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith
three presses.
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith
three presses.
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith
three presses.
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and Owith
three presses.
7 PQRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith
three presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith
three presses.
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith
three presses, and Zwith four presses.
Key Uppercase Characters Lowercase Characters
00+0+
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !

IP Phone keys
xvii
On-screen keyboard
In addition to the Mitel 6940 SIP IP phone’s dialpad keys, an on-screen international keyboard is
available for character input. The on-screen international keyboard automatically displays in various
applications when character input is required.
The lower case layout of the on-screen international keyboard is as follows:
The upper case layout of the on-screen international keyboard is as follows:
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @
Key Uppercase Characters Lowercase Characters

Mitel 6940 SIP Phone User Guide
xviii
The numeric layout of the on-screen international keyboard is as follows:

IP Phone keys
xix
Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and
secondary characters. The diacritical and secondary characters available for the on-screen
international keyboard include:
Press and hold Available diacritics/secondary characters
e èéêëēĕė
u ùúûü
i ìíîïīį
o òóôõöœø
a àáâãäåæā
cçćč
lƚ
nñń
yÿ
sß
!¡
?¿
$€£
({[<
)}]>
`~
=+
/|\
-_

Mitel 6940 SIP Phone User Guide
xx
Getting Started
The 6940 must be set up and be configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6940 automatically begins the start up sequence as soon as it is connected. The phone goes
through this process the first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens.