Mitel MiVOICE 6930 User manual

©Copyright 2017, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or their
respective owners. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S.patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
Mitel 6930 SIP Phone
Getting started
Directory
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel 6930
SIP Phone Installation Guide for more details.
Warning!
The headset port is for headset use only.
Plugging any other devices into this port
may cause damage to the phone and will
void your warranty.
Mute
Navigation/Select
Multi-directional navigation
keys that allow you to navigate
the left and right navigation
keys can be used to switch
Top SoftKeys
12 programmable keys that support
Redial
Goodbye
Hold
Ends the active
Mutes/unmutes
Displays Call
Places an active
call on hold or
Displays
a list of your
contacts.
Adjusts the
volume of
the ringer,
handset,
speaker,
and headset.
Provides
On the Home screen,
Bottom Softkeys
5 context-sensitive softkeys
that support up to 24 functions
service.
your voicemail
access to
.r
exiting lists and
Callers List
Displays a list of
missed, dialed
History with a list
of outgoing calls.
all outgoing audio
on headset,
handset or
speaker.
resumes a call
from hold.
up to 44 functions.
and answered
calls.
through the phone’s UI. Pressing
the center Select button sets
options and performs various
actions such as dialing out from
Contacts or Call History.
menus.
between the home screen,
the line manager, and active calls.
call and used for
Basic call handling
Making a call
1. Lift the handset, press the Line key or press
the key, and at the dial tone, enter
the number.
2. Press the Line / Call appearance button and
at the dial tone, enter the number.
Ending a call
Place the handset back in its cradle, press the Ignore softkey, or press the key.
Answering a call
Lift the handset, press the Answer softkey or press the key for handsfree
operation.
Redialing
Press the Redial softkey once or the key twice to call the last dialed number
or
Press the key once to access the Call History application that displays a list of
recently dialed numbers. Use the up and down navigation keys to scroll through the
entries and select a number. Press either the Select button or the Dial softkey to redial
the selected number.
Muting or unmuting a call
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.
Holding and resuming a call
1. To place an active call on hold, press the key. A (hold) icon flashes on the
respective Line key.
2. To resume the call, press the key again or press the respective Line key.
Note: For details on all the available features and options, refer to the Mitel 6930 SIP Phone User
Guide.

©Copyright 2017, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or their
respective owners. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S.patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
User Interface (UI) overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The Home
screen displays the current line, status indicators, status messages, the date and time,
and a list of configurable top and bottom softkeys.
Call screen
When on an active call, caller’s avatar, name, number, and the call-duration timer are
displayed. The context-sensitive softkeys are updated with applicable call-handling
features.
Applications
Directory
The Directory application stores personal phone book and directory. The Mitel 6930 SIP
phone supports a localized personal directory as well as enhanced functionality allowing
for interoperability with LDAP (corporate) directories.
.
Making a call using the Directory
1. Press the key to access the Directory.
2. Navigate to the respective contacts folder and scroll through the contacts by using the
navigation keys
or
Enter characters using the keypad and press the Search softkey to use the search
feature.
3. When the applicable contact is highlighted, press the Select button or the Dial softkey
to place a call using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for example, a mobile
number), press the right navigation key, highlight the phone number you want to call
using the up or down navigation keys, and press the Select button or the Dial softkey.

Quick Reference Guide
©Copyright 2017, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or their
respective owners. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S.patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Call History
The Call History application displays a list of your missed, outgoing and received calls.
You can view, delete and dial out to call history entries as well as copy entries to your
Contacts application.
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional details for an
entry, press the Right navigation key when the entry is highlighted.
3. Press the Select button or the Dial softkey to place a call to the respective entry
or
Press the Copy softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel 6930 SIP phone
flashes red and the (Voicemail) icon displays on the status bar indicating that
voicemail messages are available.
You can access your voicemail service by pressing the Voicemail key.
Mobile Integration
The Mitel 6930 SIP Phone supports mobile integration, a feature that provides seamless
mobile integration using Bluetooth wireless technology. Mobile integration highlights
include the ability to:
• Sync your mobile phone’s contact list with your 6930 SIP Phone.
• Answer a mobile phone call using your 6930 SIP Phone.
• Move active calls between the 6930 SIP Phone and your mobile phone.
Pairing a mobile phone using Bluetooth
1. Press the key, navigate to Bluetooth setting, and press the Select button or
Select softkey.
2. Press the Turn On softkey to enable Bluetooth functionality.
Ensure your mobile phone is discoverable as the Mitel 6930 SIP Phone automatically
scans for available Bluetooth devices.
3. When your mobile phone has been discovered, use the navigation keys to highlight
the respective entry in the list of available devices and press the Select button or Pair
Note: Voicemail functionality must be configured by your System Administrator.
Note: Mobile Integration features are available only if your Administrator has enabled them. Contact
your Administrator for details on how to enable mobile integration on your phone.
Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the
documentation provided with your respective mobile phone.

©Copyright 2017, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or their
respective owners. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S.patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
softkey.
A Bluetooth pairing request displays on both the Mitel 6930 SIP Phone and your
mobile device.
4. Ensure the pairing code matches on both devices and press Yes on the Mitel 6930
SIP Phone and acknowledge the pairing request on your mobile phone.
The Mitel 6930 SIP Phone attempts to pair the mobile phone and if successful,
automatically attempts to connect to the mobile phone.
5. Press OK to acknowledge the successful connection.
The connected mobile phone is added to the list of
Paired Devices and is ready to use.
Syncing mobile contacts
The Mitel 6930 SIP Phone automatically attempts to sync your mobile contacts to the
Directory application upon pairing and connection.
To manually update your mobile contacts:
1. Press the key to access the Directory application.
2. Navigate to the Mobile contacts folder.
3. Press the Reload softkey.
The Mitel 6930 SIP Phone attempts to re-synchronize and update your mobile
contacts.
Answering an incoming mobile call using your Mitel 6930 SIP Phone
When your mobile phone is paired and connected to your Mitel 6930 SIP Phone,
incoming calls on your mobile phone will be indicated on your 6930 SIP Phone as well.
Note: Ifpairingor connecting fails, afailederrormessagedisplaysonscreen.PressRetry toattemptto
pair or connect again, or Cancel to cancel the attempt.
Note: If the update fails, a failed to retrieve contacts message displays on screen. Press Retry to
attempt to update again, or Cancel to cancel the attempt.
Note: A Mobile softkey must be configured to answer an incoming mobile call using your Mitel 6930
SIP phone. For more information, refer to the Mitel 6930 SIP Phone User Guide.
Lift the handset or press the key, blinking Bluetooth Line key, or Answer
softkey for handsfree operation.
Moving the audio of an active mobile call between your mobile phone and
Mitel 6930 SIP Phone
Press the Push call softkey to push the mobile call’s audio from your Mitel 6930 SIP
Phone to your mobile phone
or
Press the Mobile softkey to pull the mobile call’s audio from your mobile phone to
the Mitel 6930 SIP Phone.
Note: For other functions, such as viewing mobile call history details, dialing a mobile call history entry,
adding a mobile call history entry to Contacts, and deleting mobile call history, refer to the Mitel 6930
SIP Phone User Guide.

Quick Reference Guide
©Copyright 2017, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or their
respective owners. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S.patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Advanced call handling
The Mitel 6930 SIP Phone provides a method for transferring calls through the Transfer
softkey.
Call Transferring
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Xfer softkey.The active call is placed on hold.
3. Enter the transfer recipient’s number and press the Xfer softkey.
3-Way Conference Call
1. Ensure you are on active call with one of the contacts with whom you want to create a
conference.
2. Press the Conf softkey. The active call is placed on hold.
3. Enter the conference target’s number and press the Dial softkey.
4. Wait for an answer and then press the Conf softkey to complete the 3-way conference
call.
Speed Dial configuration
A Speed Dial key allows you to dial a specified number with one key press. Speed Dial keys
can be useful as they can be programmed to dial directly to an internal or external number.
You can also transfer calls to or create conference calls using your Speed Dial keys in place
of dialing out manually.
Configuring a Speed Dial key
1. Press and hold the non-configured softkey, dialpad key, or expansion module key (for
approximately 3 seconds) until the Speed Dial Edit screen is displayed.
2. In the Label field, enter a description to apply to the key.
3. Press the down navigation key to move to the Number field and enter the number
using the dialpad keys.
4. Press the Save softkey to save the speed dial information to the key you selected.
Note: Configuring a speed dial key using the press-and-hold method is only available if enabled by
your System Administrator.
Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.