Mitel 5224 User manual

MONONA GROVE

SCHOOL DISTRICT

®

5224 IP Phone

User Guide: Mitel 3300 ICP

February 23, 2004

Notice

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Corporation (MITEL). The information is

subject to change without notice and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiaries. MITEL and its

affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be

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Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written permission from Mitel

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* Trademark of MITEL Corporation

Printed in Canada.

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La información contenida en este documento se considera correcta en todos sus aspectos pero Mitel Corporation (MITEL) no puede garantizarla. La

información está sujeta a cambios sin previo aviso y en ningún caso debe considerarse la existencia de ningún tipo de compromiso por parte de MITEL o

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Este documento no puede reproducirse, en parte o en su totalidad, por ningún medio y con ningún propósito, sin la autorización escrita de Mitel Corporation.

* Marca comercial de MITEL Corporation

Reservados todos los derechos.

Impreso en Canadá.

IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the

telephone to a Mitel telephone system only.

IMPORTANT ! Ce poste téléphonique ne convient pas à la connexion au réseau téléphonique commuté public. Ne connectez ce

poste téléphonique qu’à un système téléphonique Mitel.

IMPORTANTE: Este teléfono NO es apto para la conexión directa a la red telefónica pública. Debe conectarse únicamente a un

sistema telefónico Mitel.

TABLE OF CONTENTS

CUSTOMIZING YOUR PHONE

About Your Phone ..........................................................................................................1

Ringer Control ................................................................................................................1

Volume Control...............................................................................................................1

Display Contrast Control.................................................................................................1

Tips for Your Safety and Comfort ...................................................................................1

MAKING AND ANSWERING CALLS

Make Call........................................................................................................................2

Phonebook .....................................................................................................................2

Speaker Phone Operation..............................................................................................2

Redial Phone Number ....................................................................................................2

Speed Call Keys.............................................................................................................3

Check Speed Call Key Setup .........................................................................................3

CALL HANDLING

Mute................................................................................................................................4

Hold................................................................................................................................4

Hold (Call Retrieve) ........................................................................................................4

Transfer..........................................................................................................................4

Transfer Directly to a Voice Mailbox...............................................................................5

Conference.....................................................................................................................5

Add Held.........................................................................................................................5

Redirect Call to Voice Mail (call-by-call basis)................................................................6

Forward All Calls to Voice Mail.......................................................................................6

Call Forward ...................................................................................................................7

ADVANCED FEATURES

Call Pickup......................................................................................................................8

Page (Overhead PA).......................................................................................................8

Direct Phone Paging.......................................................................................................8

Call History.....................................................................................................................9

Headset Operation..........................................................................................................9

APPENDIX A

Feature Access Codes......................................................................................................10

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 1

August 21, 2008

CUSTOMIZING YOUR PHONE

RINGER CONTROL

Adjust Ringer Volume

Ringing Set:Use Level Control Keys to Increase ()

or Decrease ()ringer volume

Adjust Ringer Pitch

Idle Set: 1. Press (SUPERKEY)

2. Press NO Softkey until “Ringer Adjust?" appears

3. Press YES Softkey

4. Press YES Softkey

5. Use the Level Control keys to select a pitch

6. Press (SUPERKEY) to exit

VOLUME CONTROL

Adjust Handset Receiver and Speaker Volume

Using Set:Use Level Control Keys to Increase ()

or Decrease () volume

DISPLAY CONTRAST CONTROL

Adjust Display Contrast

Idle Set:Use Level Control Keys to Increase ()

or Decrease () contrast

TIPS FOR YOUR COMFORT AND SAFETY

Don’t Cradle the Handset!

Prolonged use of the handset can lead to neck, shoulder, or

back discomfort, especially if you cradle the handset between

your ear and shoulder. If you use your phone a lot, you may

find it more comfortable to use a headset. See the section on

headset usage elsewhere in this guide for more information.

Protect Your Hearing

Your phone has a control for adjusting the volume of the

handset receiver or headset. Because continuous exposure to

loud sounds can contribute to hearing loss, keep the volume at

a moderate level.

ABOUT YOUR PHONE

Mitel 5224 IP Phone

Alphanumeric Display with contrast control

Hands-Free Operation

Message Indicator

24 Programmable Feature Keys

Built-in Status Indicators on each key

If Line is: Status Indicator is:

Idle.............................Off

Busy ..........................On

Ringing......................Slow Flash

On Hold (your set).....Rapid Flash

On Hold (other set)....Slow On/Fast Off Flash

Prime Line (phone number) is always

the feature key on the bottom right.

Remaining programmable feature

keys can be set up as Feature, Speed

Call, or Line Appearance keys.

The System Administrator programs

Feature Keys.

3Softkeys for feature access

8Fixed Keys

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 2

August 21, 2008

MAKING AND ANSWERING CALLS

MAKE CALL

Lift Handset (The phone will select prime line for outgoing line)

To select a different line (other than the prime line):

Press Line Appearance key

Dial Number Extension............. 4-digit number (see Phonebook below)

Local Number....... 9+Number

Long Distance...... 9+1+Area Code+Number

Emergency........... 911 or 9+911

OR Dial System Speed Call (4-digit extension)

OR

Press (REDIAL) Key (see Redial Phone Number)

OR Press Speed Call Key (see Speed Call Key)

PHONEBOOK

The Phonebook, maintained by the System Administrator, is a

global listing of users (alphabetical by last name).

1. Press PHONEBOOK softkey

2. Enter a few letters of the person’s name

For example: To type “C,” press the “2” key three times.

Correct Error (move left one space).......Press Softkey

Insert Space (move right one space)......Press Softkey

3. Press LOOKUP softkey

4. Press NEXT softkey to scroll through the phonebook:

Make Call...................Press CALL softkey

Redo Search .............Press RETRY softkey

Exit Phonebook ........Press (SUPERKEY)

SPEAKER PHONE OPERATION

Make Call.............Place call without lifting handset

Answer Call.........Press Flashing Line key (or press key)

Alternate between Private Conversation and Speaker Phone

Private................. Lift Handset

Speaker .............. Press (SPEAKER)key and hang up handset

Hang Up while on Speaker Phone ................ Press (CANCEL)key

REDIAL PHONE NUMBER

Redial keeps track of the last external number dialed for calling at a

later time.

Redial Last Phone Number Dialed

1. Lift Handset

2. Press (REDIAL) key

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 3

August 21, 2008

SPEED CALL KEYS

Speed Calls Keys allow you to:

Make a call

Send a string of digits during a call (i.e., send a password)

Set Up Speed Call Key

1. Press (SUPERKEY)

2. Press NO Softkey until "Personal Keys?" appears

3. Press YES Softkey

4. Press aPERSONAL Key that is NOT a Line Key

5. Press CHANGE Softkey

6. Press YES Softkey for “Speed Dial”

7. Dial the Phone Number:

Local Number................. 9+Number

Long Distance Number . 9+1+Area Code+Number

Pause between Digits ....Press (HOLD)

(Press (HOLD)more than once to lengthen pause)

OPTION

Press PRIV Softkey to keep number Private (won’t appear on display)

8. Press SAVE Softkey

9. Press (SUPERKEY)to exit

Make Call

1. Lift Handset

2. Press a SPEED CALL key

Check Speed Call Key Setup

1. Press (SUPERKEY)

2. Press PERSONAL Key

The phone number programmed on key is displayed

3. Press (SUPERKEY)to exit

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 4

August 21, 2008

CALL HANDLING

MUTE

To mute an active call when using the handset, speakerphone or

headset:

Mute ON............. Press (MUTE)key (MUTE LED turns ON)

(Person on the other end will not hear you)

Mute OFF........... Press (MUTE)key (MUTE LED turns OFF)

(Person on the other end will hear you)

HOLD

Hold ON.....Press (HOLD)key

Hold OFF...Phone that placed call on hold: Any other phone:

1. Lift Handset 1. Press CALL RETRIEVE Key

(or dial 45)

2. Press Flashing Line key 2. Dial extension number that

placed the call on hold

COMMON USES OF CALL RETRIEVE:

Retrieving call on hold on the receptionist’s phone

After answering a call on the main line, the receptionist

may put the call hold then make a page to retrieve it

(i.e., “Susie, pick up call on x3801”).

To retrieve held call on the receptionist’s phone, at any phone:

Press Call Retrieve and dial the extension given in the page

Retrieving call on hold on your desk(from a different phone)

If you are speaking with someone and need to go to a

different area of the building, you can put the call on

hold then retrieve it from a different phone:

1. Put the call on hold (at your desk phone)

At any other phone in the system:

2. Press Call Retrieve (or dial 45) and dial your extension

TRANSFER

To transfer an active call to another person:

1. Press (TRANS/CONF)key (automatically places call on Hold)

2. Dial the number of the third party (can use Phonebook to dial number)

Transfer Options:

Unsupervised Transfer....... Hang Up (use RELEASE softkey)

Supervised Transfer........... Follow these steps:

(a.) Consult about the transfer

(c.) Hang up (use RELEASE softkey)

CANCEL Transfer................Press (CANCEL) key

The person on hold is automatically taken

off hold when CANCEL is pressed

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 5

August 21, 2008

TRANSFER DIRECTLY TO AVOICE MAILBOX

1. Press (TRANS/CONF)key (automatically places call on Hold)

2. Dial 1600 then wait for greeting to play

3. Press #

4. Enter mailbox number (extension)

TIP: CANCEL Transfer to not complete it

If the incorrect mailbox was entered, press (CANCEL)

to stop the transfer. The person on hold is automatically

taken off hold.

5. Press RELEASE softkey to hang up and complete the transfer

CONFERENCE

Features of the Conference Call include:

Up to 8 parties in one Conference Call

Anyone can add a party to the Conference Call

As long as one system phone included, Conference Call remains active

FORM Conference Call (or add to existing conference call)

1. Press (TRANS/CONF)key (automatically places call on Hold)

2. Dial the number of the next party to add to the call

3. Wait for answer

If Busy Signal or No Answer .......Press (CANCEL) key

You will be reconnected to the conference call. To attempt

to bring another party into the call, repeat steps 1-3.

4. Press (TRANS/CONF)key (all parties are in the conference call)

LEAVE Conference Call .......... Hang Up

ADD HELD

Add Held is used to: (1.) Move a held call to another line appearance

(2.) Add call on Hold to existing conference

Move call on HOLD to another Line Appearance (free up prime line)

1. Put call on (HOLD)

2. Press Available Line Key

3. Press ADDHELD softkey

4. Press Flashing Line Key

Add call on HOLD to existing Conversation or Conference Call

1. Put call on (HOLD)

2. Press ADDHELD softkey

3. Press Flashing Line key

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 6

August 21, 2008

REDIRECT CALL TO VOICE MAIL (call-by-call basis)

Incoming calls can be redirected to Voice Mail on a call-by-call basis.

Redirect Call to Voice Mail..............Press FORWARD softkey

The phone stops ringing and the

call is redirected to voice mail

NOTE: To redirect calls to voice mail, the “Call Forward Always”

option must be programmed to forward calls to your voice

mailbox (see bottom of page 7for set up instructions).

FORWARD ALL CALLS TO VOICE MAIL

The Forward All Calls to Voice Mail feature redirects all calls to voice

mail immediately – the phone never rings.

FORWARD All Calls to Voice Mail.....Press FWD ALL CALLS TO VOICE

MAIL key then hang up

(Prime Line LED turns ON)

REMOVE Forward to Voice Mail .......Press CANCEL FORWARD key then

hang up (Prime Line LED turns OFF)

TIP: Verify if Call Forward Activated

If you pick up the handset and hear a stutter dial tone, the

phone is on Call Forward. (For example, the phone could be

forwarding calls to your voice mailbox or to a cell phone.)

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 7

August 21, 2008

CALL FORWARD

Call Forward redirects calls to an alternate number. To ensure all

phone calls are forwarded to the alternate number, use the “Call

Forward Always” option.

REDIRCT ALL CALLS TO ALTERNATE NUMBER

Program Calls to Always Call Forward to Alternate Number

1. Press (SUPERKEY)

2. Press NO softkey until “Call Forwarding?" appears

3. Press YES softkey

4. Press NEXT softkey until “Always?” appears

5. Press REVIEW softkey

6. Press PROGRAM softkey

7. Dial Alternate (destination) Number

8. Press SAVE softkey

9. Press (SUPERKEY) to exit

Turn ON Call Forward

1. Press (SUPERKEY)

2. Press NO softkey until “Call Forwarding?" appears

3. Press YES softkey

4. Press NEXT softkey until “Always?” appears

5. Press REVIEW softkey

6. Press CHANGE softkey

7. Press TurnOn softkey to turn on call forwarding

8. Press (SUPERKEY) to exit

Turn OFF Call Forward

1. Press (SUPERKEY)

2. Press NO softkey until “Call Forwarding?" appears

3. Press YES softkey

4. Press NEXT softkey until “Always?” appears

5. Press REVIEW softkey

6. Press CHANGE softkey

7. Press TurnOff softkey to turn off call forwarding

8. Press (SUPERKEY) to exit

TIP: Verify if Call Forward Activated

A stutter dial tone is heard is phone is forwarded

RE-DIRECT CALL TO VOICE MAIL (call-by-call basis)

Program Calls to Forward to Voice Mail (one-time setup):

1. Press (SUPERKEY)

2. Press NO softkey until “Call Forwarding?" appears

3. Press YES softkey

4. Press NEXT softkey until “Always?” appears

5. Press REVIEW softkey

6. Press PROGRAM softkey

7. Voice Mail Extension (1600)

8. Press SAVE softkey

9. Press (SUPERKEY)to exit

Redirect Call to Voice Mail ............Press FORWARD (left) softkey

The phone stops ringing and call

is redirected to voice mail.

(See page 6for instructions.)

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 8

August 21, 2008

ADVANCED FEATURES

CALL PICKUP

Call pickup lets you answer a co-worker’s phone.

Answer Phone INCLUDED In Pickup Group

1. Lift Handset

2. Press PICKUP softkey

Answer Phone NOT In Pickup Group (Directed Call Pickup)

1. Lift Handset

2. Dial #42

3. Dial extension number of ringing phone

PAGING (OVERHEAD PA)

Access the overhead paging system to broadcast an announcement.

Page Using the Paging System

1. Lift Handset

2. Press PAGE feature key

3. Dial Paging Zone (if required)

4. Make Announcement

DIRECT PHONE PAGING

Direct paging allows you to page through the phone’s speaker.

NOTE: If the paged party is using the speaker phone, the Direct

Page is not heard.

Page a Party

1. Lift Handset

2. Dial 60

3. Dial extension number

4. After the tone, speak to the dialed party

Answer a Page

Page alert is a single burst of tone

Phone Idle ................... Lift Handset (or press key)

Using Handset ............ Press key

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 9

August 21, 2008

CALL HISTORY

Call History provides a detailed record of incoming and outgoing

calls. A maximum of 20 call logs are retained for each call type

(calls made, calls received and missed calls). When a log reaches

the maximum number of logs and a new log is generated, the

oldest log is removed in order to store the newest one. If there are

multiple calls for one number, that number is listed once with the

number of occurrences involving that number denoted next to it.

View Call History

1. Press CALL HISTORY key

2. Press NO Softkey until call type appears that you want to view

(Call types are: Missed Calls, Answered Calls and Outgoing Calls)

3. Press YES Softkey to view the call history

NOTE: To back up one level to view a different call type,

press Cancel key (on the upper right side of the phone)

4. Press (CANCEL) key to exit

HEADSET OPERATION

If your phone is set up for use with a headset:

Turn ON Headset Operation................Press Headset key (LED turns ON)

Answer Call......................................Press Flashing Line key

Hang Up Call......................................Press (CANCEL) key

Turn OFF Headset Operation...............Press Headset key (LED turns OFF)

______________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP) Page 10

August 21, 2008

APPENDIX A

FEATURE ACCESS CODES

Feature Code

Call Hold Remote Retrieve......................................... 45

Call Pickup – Directed ................................................ #42

Call Pickup – Pickup Group.......................................#41

Callback – Cancel (all) ................................................ #23

Paging – Direct.......................................................... 60

Redial Saved Number (invoke).......................................64

Redial Saved Number (store).....................................65

Speed Call –Personal (invoke).................................... 70

Speed Call – Personal (store) ..................................... 71

______________________________

Mitel 5224 IP User Guide (MN 3300 ICP)

August 21, 2008

NOTES

__________________________________________________________________________________________

Mitel 5224 IP Phone User Guide (MN 3300 ICP)

August 21, 2008

NOTES

__________________________________________________________________________________________

Mitel 5224 User manual

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