Mitel 5201 User manual

MITEl
5201 IP Phone
USER GUIDE
@MITEL it's about

Telephone Status Indicators
Designation Card
About Feature Access Codes
For Users on Resilient 3300 ICPSystems
Tips for Your Comfort and Safety
Adjusting the ringer volume
Adjusting the handset receiver volume
Making and answering calls
Redial
Redial - Saved Number
Hold
Messaging
Callback
Callback -Cancel Individual
Callback -Cancel All
Call Transfer
Conference Calls
Call Forward
Call Forward - Remote
Call Forward -End Chaining
Call Forward - Override
Attendant Call Hold - Remote Retrieve
Call Park
Call Pickup
Camp-on
Do Not Disturb
Override
Paging
Direct Paging
Tag Call

The Mitel Networks 5201 IP Phone is a digital telephone that connects
directly to a 10/1OOBaseTEthernet network. It is supported by the Mitel
Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and
later software.
The 5201 IP Phone has three fixed-function keys along with a Volume
Up/Down key and a standard numeric keypad. The fixed-function keys are
MESSAGE HOLD and TRANS/CONF.
1. Handset
2. Speaker
3. Volume Control
4. MessageWaiting Indicator
5. Designation Card
6. Function Keys
7.Keypad

Situation:
Line is idle
Line is ringing
Message waiting/Voice mail
The message waiting indicator is:
Off
Flashing rapidly
Flashing slowly
Designation Card
Use the designation card to write frequently called numbers of feature
access codes.
Note: Your designation card should show Trans/Conf at the bottom right
of the card. If it does not, get the correct designation card from your
administrator.
Toremove the designation card cover
• Press the tab at the top of the cover downwards, and lift the cover.
Toreplace the designation card cover
• Insert the the cover in the slots right above the function keys,then press
the tab at the top of the cover into place.
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide.Ask your administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 fCP system.The call continues
but the keys and features on your phone stop working.The keys and most
features begin working again after you hang up. Normal operation resumes
when your phone switches back to the primary system.

Tips for Your Comfort and Safety
Don't cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver.
Becausecontinuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
Adjusting the ringer volume
To acjjust the Ringer Volume while the set is ringing:
• Pressthe Volume control button.
Adjusting the handset receiver volume
To acjjust the Handset Receiver Volume when you are using the
handset:
• Pressthe Volume control button.
Making and answering calls
To make a call:
1. Lift the handset.
2.Dial the number.
To answer a call:
• Lift the handset.

Redial
Toredial the last number that you manually dialed:
1. Lift the handset.
2.Dial *01.
Redial - Saved Number
Tosave the last number that you manually dialed:
1.Lift handset.
2. Dial * *79.
ToRedial a saved number:
1.Lift handset.
2. Dial *6*.
Toplace a call on Hold:
• Press HOLD and replace the handset in the cradle.
Toretrieve a call from Hold:
1.Lift the handset.
2. Press HOLD.

Messaging
If the messaqe indicator is f1ashinqslowly while the phone is not rinqinq, this
indicates that you have a message or a voice mail.
Note: For voice mail to work properly with the 5201 IP Phone, Call Forward
must be activated. See Call Forward later in this guide for more information.
The response to a message indication changes depending on whether the
caller wants you to call back or if they have left a voice message.
To respond to a message indication:
1. Lift the handset.
2. Press MESSAGE.
If the caller has left a voice message,the phone will automatically call
the voice mail system.
OR
If the caller has activated your message indicator instead of leaving a
voice message,the phone will automatically call their number.
To leave a callback message at another extension:
• While listening to ringing or bUsytone, press the MESSAGE key.
Thecalled extension user is informed of the message waiting indication by
their Message Indicator flashing and, if they have a display, "MESSAGE
WAITING" on their display.
Callback - Cancel Individual
To cancel a Callback:
1. Lift the handset.
2.Dial *1 .
3. Dial the number of the called extension.
4.Hang up.

Callback - Cancel All
Tocancel all Callbacks:
1.Lift the handset.
2. Dial 1.
3. Hang up.
To Transfer an active call:
1. Press TRANS/CONF.
2.Dial the number of the third party.
3.Do one of the following:
• To complete the Transfer, hang up.
• To announce the Transfer, wait for an answer, consult, and hang up.
• To retrieve the call, press TRANS/CONF and dial * 1.
Conference Calls
Toform a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1.Press TRANS/CONF.
2.Dial the number of the next party.
3. Wait for an answer.
4.Press TRANS/CONF.
Toleave a Conference:
• Hang up.
Tosplit a Conference and speak privately with the original party:
1.Press TRANS/CONF.
2.Dial *41.

Call Forward lets you redirect incoming calls to an alternate number.
Always redirects all incoming calls regardless of the state of your
telephone. Busy redirects internal calls when your telephone is bUsy, and
No Answer redirects calls after several rings if you don't answer.
For Busy and No Answer Call Forward, you can select the destination
according to the whether the incoming call is internal or external, or use the
same number for all calls.
Note: You can also forward your calls to your voice mailbox (if available) by
programming the number of your voice mail system ( 555 .
Toprogram and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
• To program Call Forward Always, dial * 1 *
• To program Call Forward Busy, All Calls, dial * *70
• To program Call Forward Busy, Internal Calls, dial 63
• To program Call Forward Busy, External Calls, dial 62
• To program Call Forward No Answer, All Calls, dial * *71
• To program Call Forward No Answer, Internal Calls,dial 65
• To program Call Forward No Answer, External Calls, dial 66
3.Dial the destination number.
4. Hang up.
Tocancel Call Forward settings:
1. Lift the handset.
2. Do one of the following:
• To cancel Call Forward Busy (internal and/or external), dial * * 72.
• To cancel Call Forward no Answer (internal and/or external), dial
* *74.
• To cancel all Call Forward settings, dial ##8
3. Hang up.

Tocancel all Call Forward types:
1.Lift the handset.
2. Dial ##8.
3.Hang up.
Toforward calls from a remote extension to your current location:
1. Lift the handset.
2.Dial * *8.
3. Dial the extension of the remote extension.
4.Hang up.
Tocancel Call Forward - Remote from the extension that set the
remote forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote extension.
4. Hang up.
Tocancel Call Forward - Remote from the extension that was
forwarded:
1. Lift the handset.
2. Dial #8.
3. Hang up.
Call Forward - End Chaining
Toensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2.Dial 64.
3. Hang up.
Toagain allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial * *73.
3.Hang up.

Tooverride Call Forward and ring an extension:
1. Lift the handset.
2.Dial *1*.
3. Dial the extension number.
Attendant Call Hold - Remote Retrieve
Toretrieve a call placed on Hold by the attendant:
1.Lift the handset.
2.Dial *23.
3.Dial the digits announced by the attendant.

The Call Park feature allows you to place a call in a special hold state.You,
or someone else, can then retrieve the call from any extension in the
system.
After parking the call, the system can automatically connect you to paging
equipment so that you can announce the call to the requested party.
Topark an active call:
1.Press Trans/Canf.
2.Dial *7#.
3. Dial the directory number on which to park the call.
4. To inform a user that a parked call is waitihg, do one of the following:
• If automatic paging is enabled, announce the call and the directory
number on which the call is parked.
• If automatic paging is disabled,dial * *9, followed by the Paging zone
number (if required). Then, announce the call and the directory
number on which the call is parked.
Toretrieve a parked call:
1. Dial *8#.
2.Dial the directory number on which the call is parked.
3.If there are multiple calls parked on the number, dial the two-digit index
number to retrieve a specific call, or to retrieve the longest parked call.
Call Pickup
Toanswer a call that is ringing at another extension in your Pickup
Group:
1. Lift the handset.
2.Dial *6.
Toanswer a call that is ringing at a extension not in your Pickup
Group:
1.Lift the handset.
2.Dial **6.
3.Dial the number of the ringing extension.

Camp-on
To Camp-on to a busy extension:
• Dial 3.
-OR-
Wait 10 seconds.
Toretrieve a call whenyou hear Camp-on tone:
• Press TRANS/CONF then dial *3.
The current call is put on hold. You are connected to the waiting call.
Do Not Disturb
Toactivate Do Not Disturb:
1.Lift the handset.
2. Dial *5.
3. Hang up.
Todeactivate Do Not Disturb:
1. Lift the handset.
2. Dial #5.
3. Hang up.
Toactivate Do Not Disturb from a remote extension:
1.Lift the handset.
2. Dial **5.
3. Dial the number of the extension to which Do Not Disturb is to apply.
4. Hang up.
Todeactivate Do Not Disturb from a remote extension:
1. Lift the handset.
2. Dial ##5.
3. Dial the number of the extension with Do Not Disturb activated.
4. Hang up.

Override
To use Override when you encounter bUsy or DND tone:
• Dial 2.
Paging
To use Paging:
1. Lift the handset.
2. Dial * *9.
3. Dial the Paging zone number (if required).
4.Make the announcement.
Direct Paging
Direct Paging allows you to page a party through their telephone speaker.If
the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call.
Topage a party:
1. Lift the handset.
2. Dial *37.
3. Dial the extension number.
4. Speak to the dialed party after the tone.
To answer a Direct Page (indicated by a single burst of tone):
• Lift handset.

Tag Call allows you to signal that you are the victim of a threatening or
malicious call. Using the tag, your system administrator or telephone
company can identify the source of the call and provide this information to
appropriate personnel or authorities.
CAUTION: Tagging a non-malicious call may result in fines or other
penalties.
Totag a malicious call:
1. Press TRANS/CONF.
2.Dial * 55 while the call is in progress.
Note: Tag Call can be used on active two-party calls only. Calls on hold and
conference calls cannot be tagged.