Mitel MiVOICE 6920 Instruction manual

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Flip Connect
Mitel 6920 IP Phone
Quick User Guide
Flip Solutions Ltd t/a Flip Connect
The Maltings, Bridge Street, Hitchin
Hertfordshire, SG5 2DE
01462 417 999
0870 421 5411
support@flipconnect.co.uk
www.flipconnect.co.uk
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©Copyright 2017, Flip Connect LTD. All Rights Reserved.
QUICK REFERENCE GUIDE
Quick User Guide
Mitel MiVoice 6920 IP Phone
Getting started
Contacts
Call History
Displays a
list of your
missed, dialed
and answered
Voicemail
Static Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel MiVoice
6920 IP Phone Installation Guide for more details.
Warning!
The headset port is for headset use only.
Plugging any other devices into this port
may cause damage to the phone and will
void your warranty.
Mute
Navigation/Select
Multi-directional navigation
keys that allow you navigate
through the phone’s UI.
Pressing the center Select
the left and right navigation
keys can be used to access
Programmable Keys
Six programmable, multi-function
self-labeling keys allowing up to
18 functions.
the additional pages of
programmable keys.
Softkeys
Four state-
sensitive softkeys.
Redial
Goodbye
calls.
Hold
Ends an active
call. Also exits
lists (such as
the Call History)
and menus
(such as the
Static Settings
menu) without
saving changes.
Mutes the
microphone
so that your
caller cannot
hear you.
Displays a list
of your outgoing
calls.
Places an active
call on hold.
Displays
a list of your
contacts
Adjusts the
volume for
the ringer,
handset,
speaker,
and headset.
Provides
button sets options and
performs various actions
On the Home screen,
such as dialing out from
Contacts or Call History.
service.
your voicemail
access to
Basic call handling
Making a call
1. Lift the handset or press the key.
2. If required, dial the prefix for external calls
using the keypad.
3. Dial the number.
Ending a call
Place the handset on its cradle, press the End Call softkey, or press the key.
Answering a call
Lift the handset for handset operation or press the key for handsfree operation.
Redialing
Press the Redial softkey once or the key twice to call the last dialed number as
displayed on the Home screen
or
Press the key once to access a list of recently dialed numbers. Use the Up and
Down navigation keys to scroll through the entries and the Select button or Dial softkey
to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.
Holding and resuming
1. To place a call on hold, press the key when connected to the call. A (hold)
icon flashes on the applicable Line key.
2. To resume the call, press the applicable Line key.
Note: For details on all the available features and options please refer to the Mitel MiVoice 6920 IP
Phone User Guide.
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QUICK REFERENCE GUIDE
User Interface (UI) overview
Home screen
The Home screen displays the date and time along with the last dialed number. It is the
default screen displayed when the phone is in an idle state.
Call screen
When on an active call, all the essential information regarding the call is displayed on
screen, including the caller’s avatar, name, number, and call duration timer. The context-
sensitive softkeys also change allowing you access to more call handling features.
Applications
Contacts
The Contacts application is your personal phone book and directory, conveniently stored
within your phone. The Mitel MiVoice 6920 IP Phone supports a localized Personal
directory as well as enhanced functionality allowing for interoperability with LDAP
(corporate) directories.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Navigate to the respective contacts folder and scroll through the contacts by using the
navigation keys
or 
Enter characters using the keypad and press the Search softkey to use the search
feature.
3. When the applicable contact is highlighted, press the Select button or Dialsoftkey to
place a call using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for example, a mobile
number), press the Right navigation key, highlight the phone number you want to call
using the Up or Down navigation keys, and press the Selectbutton or Dialsoftkey.
StatusIndicators
Network Connected
Call Forward Always
Missed Calls
Do Not Disturb
Date and Time
Programmable
State-Sensitive
Programmable Key
Page Indicator
Keys
Last Number
Dialed
Softkeys
Dots indicate
the number of
programmable key
“pages” and its
relative position.
Call Timer
Caller ID
Avatar
Transfer Softkey
Conference
Softkey
End Call Softkey
Prime Line Key
Prime Line Key
Solid - Available
Busy
On Hold
Blinking - Ringing
Attempting Connection
Disconnected
Search Field
Contact Details
(Name and Number)
Add New
Contact Softkey
Contact
Number of
Contacts
Delete Contact
Softkey
Dial Softkey
Folders
in Folder
Your Number
Headset Connected
Hotdesk User
Voicemail PendingScrollbar
Copyright 2017, Flip Connect LTD. All Rights Reserved.
Quick User Guide
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Call History
The Call History application is a stored log of your missed, outgoing, and received calls.
You can view, delete, and dial out to call history entries as well as copy entries to your
Contacts application.
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry details,
press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Advanced call handling
The Mitel MiVoice 6920 IP Phone provides convenient methods for transferring calls and
establishing conference calls.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Transfer softkey.
The active call is placed on hold.
3. Enter the transfer recipient’s number.
4. Press the Transfer softkey or hang up the handset to complete an unattended call
transfer
or
Wait for an answer, consult, and then press the Transfer softkey or hang up the
handset to complete an attended transfer.
Creating a multi-party conference call
1. Ensure you are on active call with one of the parties with whom you wish to create a
conference.
2. Press the Add User softkey. The active call is placed on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then press the Join Calls softkey to create the three-
way conference call.
5. Repeat steps 2 to 4 to add an additional party to the conference.
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed Call keys
can be useful as they can be programmed to dial directly to an internal or external number or
quickly access features that use feature access codes. You can also transfer calls to or
create conference calls using your
Speed Call keys in place of dialing out manually.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label
Name field is displayed.
2. In the Label Name field, enter a label to apply to the key.
Note: Use the ABC 4softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the down navigation key to move to the Number field and enter the number
using the dialpad keys.
4. (Optional) Press the down navigation key to move to the Private checkbox and press
the Select button to make the key a Private Speed Call key. When a Private Speed
Call key is pressed, the call is considered private and caller ID information is not
displayed in the phone’s call history.
5. Press the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code
keys can be programmed using the press-and-hold method (if enabled by your System Administrator).
For more information, please refer to the Mitel MiVoice 6920 IP Phone User Guide.
Call History
Filters
Dial Softkey
Copy to
Contacts
Call Type Indicator
Missed Call
Outgoing Call
Received Call
Entry Details
(Name/Number,
Time, Date)
Delete Entry
Softkey
Scrollbar
Copyright 2017, Flip Connect LTD. All Rights Reserved.
Quick User Guide
ECT
Better . Connected
TM